Hotel Cumbres San Pedro de Atacama

Complexe hôtelier qui s’étend sur une grande surface, avec un chemin de pierre pas pratique pour rejoindre la chambre avec des valises quand on est loin de l’accueil (à priori il y aurait la possibilité de les faire transporter en chambre par un véhicule). À noter que l’hôtel est éloigné du centre de San Pedro de Atacama mais une navette gratuite permet de rejoindre le centre de l’hôtel (uniquement l’après midi toutefois). Les chambres sont grandes et confortables. Le dîner est de qualité avec une offre gastronomique différente chaque jour. Attention tout le personnel ne parle pas Anglais ce qui peut être compliqué quand on ne parle pas l’Espagnol. Par contre le personnel est très aimable, c’est à noter.

O hotel é incrível. Os funcionários solicitos e dispostos.

Wonderful hotel which was a short 10 minute walk from the town centre. Breakfast and evening meals were very good. Hotel pool was too cold!

Sauna e piscina otimos mas faltou toalhaa

The hotel is large, beautiful, and well located. The rooms are spacious and comfortable, and the restaurant service during most of our stay was excellent — we often chose to dine at the hotel instead of going out, which reflects its quality. However, there are important points to improve. The reception was not welcoming: no upgrade was offered despite Hotels.com Gold status, and there was no assistance with luggage upon arrival. The spa area felt neglected, with no staff present, and the pool bar was unattended. While the pool area is visually appealing, most pools are cold. The dry sauna is very good, but the steam room is outdated, lacks maintenance, and does not reach an adequate temperature. The biggest issue happened on our final day. Lunch was acceptable but overpriced. At dinner, I ordered lomo vetado and received reheated meat from lunch — dry and tough, completely different from previous days. We returned both dishes, yet were still charged in full. When questioned, no real solution was offered. This final experience overshadowed our stay. Unfortunately, I cannot recommend the hotel.