Holiday Inn Aberdeen West by IHG

Check-in was excellent - managed to get our room around 1230. Breakfast was excellent on both mornings. Lunch on our arrival day the pizza's we ordered were excellent and huge! Sunday carvery was excellent value for money and the quality was great. Every member of staff were polite and very friendly. They also went out of their way by putting the football on at lunchtime on Sunday for us. We will be back - this is now out favourite hotel in Aberdeen.

Our room 315 was a big disappointment The Toilet Seat was broken. There were holes in the wall were the Curtain Tie back holders should have been . No CurtainTies were present . Holes on the Bed Base with stuffing coming out The Standard Lamp Shade was broken and cracked all round the top . The Room was a real disappointment to us

Reception lady was cheerful and very helpful, explaining the various aspects of our stay with good clarity. The staff in the restaurant were also friendly and helpful, although the "Scots Bar" barman was probably one of the worst I've come across anywhere- not only did we wait to be served for over ten minutes while standing at the bar, he gave no eye contact, had no idea who was next to be served, but instead focused on serving the locals (who were effectively jumping the queue), he disappeared several times and on his return continued to only serve the locals. Anyone who was a guest of the hotel, including me, were ignored unless by some miracle he had no choice but to serve them. To be fair, there probably should have been two people serving in what was a busy bar. We eventually gave up and were served immediately in the main hotel bar without issue. This was the only downside to what otherwise was a very enjoyable stay - it would be unfair to tarnish the hotel because of one individual's complete lack of professionalism

Always a great stay at Holiday Inn Westhill

Staff were very friendly, helpful and efficient. Room clean and very comfortable.