Best Western Limpley Stoke Hotel

Beautiful location with very helpful and friendly staff

Overall Rating: Poor Great potential and friendly staff, but rooms desperately need an update. We stayed at the Best Western Limpley Stoke Hotel on the 16th May. While the property has so much potential and the staff we interacted with were friendly enough, the room itself was incredibly disappointing. Our room was in desperate need of an update and had some clear maintenance and security issues. The bed was highly uncomfortable, and there was a four-way extension lead hidden away under the desk. The radiator thermostat was also completely broken, meaning the room was far too hot and we were forced to sleep with the windows open all night. Furthermore, the bedroom door did not close properly; we only realised upon checkout that it required a forceful, extra hard push to actually lock and secure it. The biggest issue, however, was the complete lack of privacy. There was no curtain or blind in the bathroom. At night, anyone in the house directly across the way could see exactly what you were up to, meaning we ended up having to use the bathroom in the dark. As for the food, the breakfast was just okay for a hotel breakfast. It certainly wasn't the worst we have ever had, but it really wasn't worth the extra charge. It is a real shame because the hotel has wonderful potential and the team members are pleasant, but the state and security of the accommodation really let our stay down.

Front staff varied - from excellent to just lip-service. We were upgraded - con! It meant we had a room on the third floor with no lift and a range of stairs in all directions. A mish-mach of furniture - not quite classy or executive as claimed :-) The water pressure was very low and the temperature low as well. We reported it but nothing was done to rectify nor were we even approached to clarify. My husband ordered a sandwich for dinner - yes a sandwich and he knew what he was ordering but was still taken back when it arrived - literally a sandwich I would make for my child’s school lunch. 2 pieces of white bread with a slice of salami, some cheese and mayonnaise. Really for a restaurant???

Lovely views Tired needs some work

Nice hotel, nice clean room, good hot buffet breakfast, staff always friendly, good bar with plenty of choice of drinks.