Bedford Swan Hotel and Thermal Spa

Har bott på detta hotell tidigare och då fick jag ett fantastiskt fint rum. Denna gången fick jag ett litet rum som pendlade mellan att vara tokvarmt och väldigt kallt. Trångt var det också. Frukosten på detta hotell är väldigt begränsad och tråkig. Hade sett fram emot att nyttja spat men det var inte i bruk vilket vi inte fått kännedom om förrän vid ankomst

Really good, room lovely and cool on the hottest day of the year

Room was good and liked the shower. But very disappointed to find the bed unmade and bin not emptied after a long day out. I didn’t expect it at this price point. Evening meal was enjoyable but breakfast was all self service, the hot buffet was lukewarm and not helped by having cold plates to put it on. Strangely our evening cold dessert had been put on a warm plate, straight from the dishwasher maybe. Location was very good, handy for riverside walks in one direction and shopping centre in another. Overall we liked the hotel but would not take breakfast there again.

I like this hotel a lot. We’ve stayed here at least 5 times in past 4 years and even although it’s very good but not perfect we automatically stay here if we visit Bedford. This in mind Tbh I was disappointed with our stay this time. We booked through hotel.com and not for the first time but I’m not convinced we got the room we booked.Can’t be certain as the room isn’t shown in booking slip but my memory suggests we booked a quiet room. We paid £170 for bed and breakfast and the room looked onto the rubbish collection area and was noisy after 11pm and early morning. The bins were overflowing with some spillages and the seagulls were noisy at 6am. Another bug bear was at booking I messaged the property through hotel.com asking them to confirm I could have a pet free room due to allergies. Didn’t get a response but did get a pre arrival check in email day before which again gave me the opportunity to request pet free. When I checked in tbe receptionist seemed surprised I was waiting to check in and when she did engage didn’t mention anything about pet free. I was going to ask but there was another guest in queue and because we were so hot having travelled by train I didn’t mention as I know the hotel cleaning staff are excellent normally. The room was pretty and the bathroom and shower clean and inviting. It was annoying the body lotion was empty or so close to empty nothing came out. We had dinner in restaurant and staff were very pleasant and we enjoyed the food and drinks

Parking was £30 for 12 hours!! No air con. No fans. One other MINOR issue NO HOT WATER!! on Sunday am.