Hotel am Schloß Köpenick by Golden Tulip

Alles bestens! Komme gerne wieder 😎

Nice Hotel, clean and comfortable. However, no aircondition can be a problem in the summer. Street facing standard rooms are noisy.

Unfreundliche Rezeptionpersonal

I don't know why and where this error happened, but the error lies between hotels.com and Hotel Am Schloss..., and so I feel this rating is justified. When arriving at the hotel after a long day at a BER airport in complete chaos because of weather-related shutdown, I was told that despite the fact that I had made a reservation and pre paid for a hotel room many hours earlier, they had no rooms left. My colleague, who checked in earlier on the same booking, got a room. So they clearly knew about the booking. They offered me a room at a hotel completely on the other side of town, costing me 50-60 euros extra in Uber fares to and from, and an hour of sleep in what was already going to be a very short night. The room I ended up in was fine, and the gentlemen at both desks polite and helpful (albeit extremely slow with the check in process), so they get two stars for that.

I like the hotel and location. We had beautifull room with great view. Stuff was nice and friendly. Room was cleaned daily. But Im giving 4 stars because when we asked for another duvet they didnt have one and also ventilation was full of dust and under the bed was so much dust that you could chocke.