Is parking available at the hotel?

Yes, self parking is available on-site for a fee of EUR 22 per day. Please note that parking height restrictions apply.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is served on weekdays from 7:00 AM to 10:30 AM for a fee of approximately EUR 22.90 for adults and EUR 12.15 for children.

Does the hotel allow pets?

Yes, pets are allowed at the hotel for a fee of EUR 35 per pet, per night. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features does the hotel offer for guests with disabilities?

The hotel features limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about accessible rooms and bathrooms are not mentioned.

Where is the hotel located in relation to key landmarks?

The hotel is located in the heart of Burgos, steps from La Merced Church and Burgos Teatro Principal. It is approximately 0.1 miles from Arco de Santa Maria and 0.2 miles from Burgos Cathedral.

What are the hotel's policies for guests staying with children?

Children are welcome at the hotel. The minimum age for children to stay for free is not specified.

What are the policies regarding extra beds and cribs?

The hotel offers rollaway beds for a fee of EUR 35 per night, but specific details about cribs or the maximum number allowed are not mentioned. Advance request or confirmation may be required.

NH Collection Palacio de Burgos Hotel in Burgos

Average nightly price at NH Collection Palacio de Burgos by month, last 12 months (USD)
Month	Average price
January	US$96
February	US$113
March	US$129
April	US$149
May	US$166
June	US$149
July	US$139
August	US$160
September	US$161
October	US$164
November	US$132
December	US$116

What guests think

At NH Collection Palacio de Burgos, travelers highlight a superb central location by the cathedral and a striking historic building, with many finding rooms spacious and comfortable, though some note dated elements alongside occasional maintenance and temperature control issues.

Breakfast is widely praised for quality and variety. On-site parking is convenient but spaces are very tight, sometimes full or not reservable, and fees can add up. Service is generally friendly, though restaurant and room service experiences vary. Expect a characterful, central stay with strong breakfasts and a few practical trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Set in a striking historic property. On-site parking is convenient but very tight, sometimes full or not reservable, and can be pricey; the hotel is pet-friendly, though several guests find the pet fee high.

Related guest reviews

10

Javier

11 Oct 2025

·

Stayed 2 nights

Muy bien ubicado, buen servicio, buen restaurante pero lo único malo es que la segunda noche no pude encontrar espacio disponible en el estacionamiento aún cuando ya lo tenía reservado (me hicieron reembolso) debido a que hay huéspedes que se estacionan ocupando dos lugares y no les dice nada la administración

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8

Roderick

5 Aug 2024

·

Stayed 1 night

Prima stadhotel, bij de rivier, op een paar minuten lopen van de oude binnenstad. Nette kamer, goed bed. Nette badkamer. Onder het hotelgelegen (eigen) parkeergarage (tegen betaling). Uitstekend en royaal ontbijt met lokale gerechten.

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10

Riikka

11 Apr 2025

·

Stayed 1 night

Great dog-friendly hotel with excellent breakfast and convenient parking. The only minus for me was the cost of parking. Excellent location too and a fabulous dog walking route following the river starts from the hotel's doorstep. Would definitely say again. Note: If you are not comfortable parking somewhere where it is very tight, the hotel car park is not for you.

10

Enrique

13 Jan 2026

·

Stayed 1 night

Edificio muy bonito en un antiguo convento, ubicacion sublime a 5'andando de la catedral. Hbitacion limpia, comoda y amplia, trato muy amable. Aparcamiento caro y un poco estrecho para coches grandes. 35 euros extra para animal de compañia es excesivo y lo unico negativo a reseñar.

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8

Didier

17 Jan 2024

·

Stayed 1 night

avons passé une nuit a l'hotel globalement il est très bien situé ce qui permet de visiter le centre ville facilement sans prendre sa voiture. Les chambres sont spacieuses et le petit dejeuner copieux. Le personnel est disponible. Le parking dispose de places assez larges ( meme si on ne peux pas réserver a l'avance il y a suffisament de places) Nous n'avons pas rechargé sur place car il fallait installer une application tierce ... le supercharger Tesla n'est pas très loin. Seul ombre le prix pour le chien de 35 euros qui est assez abusif par rapport aux autres hotels.

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6

Ivanna

8 Nov 2025

·

Stayed 1 night

Nice location, very dated hotel, but clean. Although parking is on premise, they can’t guarantee you get a spot. I was fortunate to get one of the last spots. It’s very tight space, even to get in to their garage. Had to turn in both side mirrors. It’s a”4 star hotel” but there is no one to help you with your suitcases, traveling with my mom so we had to make a couple of trips to the garage. They didn’t have a trolley when we got there or when we left. . Location is wonderful so if you are not driving and packing light it’s fine.

10

Michael

25 Jun 2025

·

Stayed 5 nights

very welcoming. Location cannot be better. Steps from the old town, across from the river, if you are a pet lover and travel with travel with your furry children, this is the place for you! Very attentive service welcoming to your Animal. Food is Average to above average. Bar is more than acceptable. please note that the information on most websites are incorrect. This place shines far beyond what you would expect, but the language of the web postings and the experience at the hotel do not match. I honestly don’t believe it’s the issue with the hotel, rather the web postings are inaccurate.

2

sergio

29 Mar 2024

·

Stayed 1 night

Decepcion. Vendem spa cuando solo hay una sauna apagada denteo del gimnasio. Por la noche, tuvimos que llamar 5 veces para poder entrar al hotel en medio de una tormenta. Estando tan cerca de la catedral se hubiera agradecido mejor aislamiento de las ventanas para dormir sin tanto ruido.

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10

Lisa

22 Sept 2024

·

Stayed 1 night

What a lovely hotel, great location with carpark which also had an EV charger. Staff very friendly hotel clean. Excellent breakfast. I would highly recommend.

6

ennio

12 Aug 2024

·

Stayed 1 night

L'hotel ha il parcheggio a pagamento ma non si può prenotare. Quando sono arrivato ovviamente era tutto pieno . Meno male che c'era un parcheggio pubblico a 100 m cosa che ovviamente la reception si e dimenticata di dirmi

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Cleanliness

Most reviews describe rooms and bathrooms as very clean, with housekeeping praised. A few note lapses such as dusty surfaces or dirty bathrooms.

Related guest reviews

6

Kai

18 Jun 2023

·

Stayed 1 night

Von den schallisolierten Fenstern merkt man nichts, der Straßenlärm war deutlich zu hören, Sauberkeit lies zu wünschen übrig. Einrichtung schon deutlich „abgerockt“! Frühstück und Betten waren gut! Aber für 209 € die Nacht deutlich zu teuer und keiner 4**** würdig

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8

Aitor

21 Dec 2025

·

Stayed 2 nights

La habitacion era muy espaciosa, el personal muy amabke y todo estaba muy limpio

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10

Lisette

26 Oct 2025

·

Stayed 1 night

Clean room, big room, nice bathroom

8

MARIA FATIMA

16 Oct 2023

·

Stayed 2 nights

La habitación tenía polvo encima de las mesitas y un pelo en la bañera

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8

Jean-Arnaud

15 Apr 2025

·

Stayed 1 night

Hôtel très bien placé. Mais nécessité de prendre une place de parking en plus. Accueil typé international. Etat des chambres moyens y compris propreté. Petit déjeuner tres bien, beaucoup de choix

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10

Cristian

17 Oct 2025

·

Stayed 4 nights

Siempre busco alojarme en sitios con encanto, que me cuenten una historia pasada y pueda caminar por sus pasillos admirando su arquitectura. Este hotel cumple ese objetivo ya que fue un monasterio jesuita. Habitaciones amplias y baño adaptado para movilidad reducida, son pet friendly así que no dudéis en traeros a toda la familia. Desayuno muy bueno y completo, he podido aparcar con facilidad por los alrededores. Mención especial al personal de limpieza por su gran labor y grato resultado durante toda mi estancia.

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10

Maria

29 Oct 2025

·

Stayed 1 night

Wonderful staff, comfortable bed, super clean and well appointed bathroom.

10

Jonathan

20 Dec 2025

·

Stayed 1 night

Great parking and location, staff friendly and hotel clean and comfortable, lovely breakfast.

10

David

22 May 2023

·

Stayed 3 nights

Extremely convenient location, Friendly staff, very clean and an amazing breakfast.

6

Laurent

16 Oct 2025

·

Stayed 1 night

Propreté de la Chambre correct Salle de bain sale et lavabo très sale

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Rooms

Many rooms are spacious and quiet. Several guests report dated decor, dark lighting, very firm beds, and maintenance or temperature-control issues.

Related guest reviews

8

Domenic A.

22 May 2024

·

Stayed 2 nights

a very hard bed considering this is a high-end hotel. very uncomfortable for sleeping but everything else was great.

6

Angela

28 May 2025

·

Stayed 2 nights

Our room was a little tired. Cracked tiles in bathroom. Our room key failed on 3 occasions and we needed to get a replacement at the front desk. Breakfast was lovely.

10

Priscilla L

4 Nov 2025

·

Stayed 1 night

Localização privilegiada e instalações num lindo prédio histórico. Quarto bem espaçoso, confortável e silencioso. Café da manhã variado e muito saboroso.

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8

Bruno

10 Feb 2025

·

Stayed 1 night

It's not easy to find free parking around. The hotel is good but the beds don't match the quality and price of the hotel.Bed linen and bed sheets are rough and mattresses are hard.

8

Maribel

5 Jan 2026

·

Stayed 3 nights

Habitación con muebles muy viejos y en mal estado, deben cambiarlos. El frigorífico hacía mucho ruido

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6

Jason

20 Jan 2026

·

Stayed 1 night

Rooms a bit dated and air conditioning didn’t work properly so was very warm and difficult to sleep. Gym is ok but could benefit from some exercise/yoga mats. Breakfast was very nice.

6

Ricardo

25 Aug 2023

·

Stayed 1 night

Aire acondicionado no baja de 26.5 grados Nos dijero que es asi. Pasamos una dura noche. Al dia siguiente buscamos otro hotel

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10

Rodrigo

20 Feb 2026

·

Stayed 1 night

Quarto espaçoso, ótima localização e café da manhã excelente!

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10

Jose Luis

24 Apr 2023

·

Stayed 1 night

El hotel es precioso. La habitación era enorme, con bañera y ducha. La cama muy cómoda. Lo único que puede ser un inconveniente es tener la iglesia al lado, ya que toca las campanas los fines de semana a partir de las 10. Si esto no es un problema, el hotel es muy recomendable.

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8

Alan

13 Jan 2024

·

Stayed 3 nights

Hotel appears to be a repurposed monastery - the breakfast room is off the cloisters. (And there is a banquet area in the cloisters.) Room was large and comfortable but very dark. Internet connection fine. Dinner in dining room was good and reasonably priced. Breakfast buffet good. Parking under hotel, with very small spaces (usual for Spain). No bellboy service. Only issue was a couple of desk clerks who were neither competent nor helpful. Good location. I would stay here again.

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Service

Staff are often friendly, professional and helpful. Some guests mention slow or disorganized check-in, limited luggage assistance, and inconsistent reception or restaurant service.

Related guest reviews

6

James

1 Mar 2025

·

Stayed 1 night

A beautiful building, but the room was in need of maintenance. Scruffy woodwork & broken plug Also the online check in and room selection was a waste of time as the receptionist gave me a different room

8

claudina

16 Sept 2025

·

Stayed 1 night

Everyone at the reception desk was very helpful and friendly. The servers in the restaurant appeared to be bother by my presence. They seemed unhappy with their job altogether.

10

Cody

8 Oct 2025

·

Stayed 2 nights

Stunning property. Room was clean and comfortable. Staff was extremely helpful and kind. Easily walkable to all the sights.

10

VICTOR R

11 Jun 2024

·

Stayed 1 night

LOCATION AND STAFF. EXCELLENT ON BOTH COUNTS.

8

Orlando

9 Dec 2022

·

Stayed 3 nights

Bien localizado, cerca del centro histórico, habitación buena en la 1 y 2 planta La 3 planta no hay vista y la habitación es pequeña Desayuno bueno, parqueo muy costoso El check in es lento y solo se deja entrar a las 3 pm, un absurdo Nunca coman en su restaurante, caro y malo Hay buenos restaurantes cerca Más es un excelente hotel

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6

Ivanna

8 Nov 2025

·

Stayed 1 night

Nice location, very dated hotel, but clean. Although parking is on premise, they can’t guarantee you get a spot. I was fortunate to get one of the last spots. It’s very tight space, even to get in to their garage. Had to turn in both side mirrors. It’s a”4 star hotel” but there is no one to help you with your suitcases, traveling with my mom so we had to make a couple of trips to the garage. They didn’t have a trolley when we got there or when we left. . Location is wonderful so if you are not driving and packing light it’s fine.

2

Helio

9 Jul 2023

·

Stayed 3 nights

I will never go back to this hotel and the chain it belongs to. I had a surgery at my back, and I can't lift weights. There was no one to help with the bags at check in and when I mentioned the fact to reception, absolutely no one tried to help with anything. At check out it was the same thing, no one even to open a door. Totally unacceptable for a 4-star hotel.

10

Maria

29 Oct 2025

·

Stayed 1 night

Wonderful staff, comfortable bed, super clean and well appointed bathroom.

10

Fernando

14 Oct 2025

·

Stayed 1 night

Todo muy bien excepto al momento del check in la persona a cargo en la recepción, Adrian, no respetó el orden pasando a otras personas primero después de hacernos esperar por la habitación.

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8

Alan

13 Jan 2024

·

Stayed 3 nights

Hotel appears to be a repurposed monastery - the breakfast room is off the cloisters. (And there is a banquet area in the cloisters.) Room was large and comfortable but very dark. Internet connection fine. Dinner in dining room was good and reasonably priced. Breakfast buffet good. Parking under hotel, with very small spaces (usual for Spain). No bellboy service. Only issue was a couple of desk clerks who were neither competent nor helpful. Good location. I would stay here again.

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Location

Repeatedly praised as central—steps from the cathedral and old town—and ideal for exploring on foot.

Related guest reviews

10

judith

16 Jul 2025

·

Stayed 2 nights

Beautiful stay in a convenient location

10

Dr. Heidi

11 Aug 2025

·

Stayed 2 nights

Great location

10

LUIGI

22 Mar 2024

·

Stayed 2 nights

Excellent location, across the river from the Cathedral

10

Jeffrey

15 Aug 2025

·

Stayed 6 nights

Exceptional and lovely hotel a short walk to the historic old center.

10

gail

15 Sept 2025

·

Stayed 1 night

Fabulous hotel, our third visit. Excellent location

10

Sarah

10 Apr 2024

·

Stayed 1 night

Great location as only a 5 minute walk to the centre and the cathedral. Great selection of bars and restaurants close by. The hotel also has parking.

8

luis

5 Mar 2023

·

Stayed 2 nights

Excellent location

10

Melanie

24 Jun 2025

·

Stayed 1 night

Fabulous place to stay. Great location. Just walk across the bridge and you’re in the middle of everything and Burgos is a wonderful city to explore. The hotel has convenient parking right under the hotel. We’re on a road trip across Spain so good to find easy parking. Beautifully appointed room with tea and coffee facilities which you don’t find everywhere in Spain. A very pleasant stay indeed.

10

Santiago

1 Jun 2023

·

Stayed 2 nights

Very nice hotel, excellent location

10

John

5 May 2025

·

Stayed 1 night

Great location across the river from the cathedral and old town. Plenty of bars and restaurants within walking distance.

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Dining

Breakfast consistently earns high marks for variety and taste. Restaurant and room service are inconsistent, with some poor meals, limited hours, and price or coffee-quality concerns.

Related guest reviews

10

Raul

6 Sept 2025

·

Stayed 4 nights

Outstanding hotel in every area. Super quiet, spacious and comfortable. We certainly stay at this location when visiting Burgos again. Very convenient to most places of interest around the main Cathedral. Walkability was great along the river located just across the street from this palacial facility. Breakfast was plentiful and delicious.

10

Cesar A

15 Oct 2025

·

Stayed 1 night

Excellent hotel with great location. Breakfast was excellent.

8

Nicola

31 Jul 2023

·

Stayed 2 nights

The position of this hotel is very good and it is comfortable. Breakfast is good but expensive.

8

thomas

21 Jun 2024

·

Stayed 2 nights

not acceptable that there is no good coffee from a barista machine manually operated at breakfast. The Jura machine does not compensate maybe because the coffee used is very low quality. The waiter does not offer any alternative even when presented with this fact.

4

knud

1 Dec 2025

·

Stayed 1 night

The room was icecold, and the heater was not able to warm up the room. The meat in the restaurant was after several returns to the kitchen not eatable. The servants were very helpful.

8

Orlando

9 Dec 2022

·

Stayed 3 nights

Bien localizado, cerca del centro histórico, habitación buena en la 1 y 2 planta La 3 planta no hay vista y la habitación es pequeña Desayuno bueno, parqueo muy costoso El check in es lento y solo se deja entrar a las 3 pm, un absurdo Nunca coman en su restaurante, caro y malo Hay buenos restaurantes cerca Más es un excelente hotel

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10

Anita

23 Apr 2023

·

Stayed 2 nights

Beautiful old monestary, Only complaint is no room service or food available until 8pm.

10

Katerina

15 Jul 2025

·

Stayed 6 nights

Amazing service, lovely historic hotel, excellent breakfast

10

Francisco

13 Nov 2023

·

Stayed 1 night

THe hotel is very well located, very close to the Cathedral and other main attractions. The restaurant is very good. Staff was extremely helpful and attentive. It was a great stay.

8

Alan

13 Jan 2024

·

Stayed 3 nights

Hotel appears to be a repurposed monastery - the breakfast room is off the cloisters. (And there is a banquet area in the cloisters.) Room was large and comfortable but very dark. Internet connection fine. Dinner in dining room was good and reasonably priced. Breakfast buffet good. Parking under hotel, with very small spaces (usual for Spain). No bellboy service. Only issue was a couple of desk clerks who were neither competent nor helpful. Good location. I would stay here again.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5 $174	6 $127	7 $187
8 $122	9 $122	10 $114	11 $116	12 $121	13 $129	14 $215
15 $97	16 $120	17 $137	18 $123	19 $105	20 $118	21
22 $93	23 $107	24 $145	25 $166	26 $166	27 $112	28 $129
29 $98	30 $98

Su	Mo	Tu	We	Th	Fr	Sa
		1 $105	2 $105	3 $101	4 $139	5 $187
6 $179	7 $137	8 $97	9 $97	10 $97	11 $101	12 $110
13 $84	14 $95	15 $97	16 $97	17 $97	18 $115	19 $162
20 $99	21 $97	22 $97	23 $104	24 $120	25 $110	26 $134
27 $114	28 $115	29 $117	30 $116	31 $137

NH Collection Palacio de Burgos

Prices for NH Collection Palacio de Burgos

Monthly average prices

About this property

Location

Room options

Premium Room

Superior Room, River View

Superior Room

Guest reviews of NH Collection Palacio de Burgos

Who stays here?

What guests think

Property policies

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Good to know

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FAQs about NH Collection Palacio de Burgos

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