Silken Gran Teatro

On booking I outlined that the trip was to celebrate our anniversary. I booked a non smoking club room on a higher floor What we got was a disability room that smelt of odour or smoke with curtains hanging of their hooks, a seat that had multiple cigarette burns And some stains on the toilet seat. We pointed this out at reception and they sent up cleaning staff who sprayed the curtains and room with air freshner and left. We left to go sightseeing for a couple of hours and then returned to a still quite smelly room. I agai went to reception and complained to a women with purple hair who spoke to me in a very uninterested ambient manner saying you booked a basic room what else do you expect I replied saying that my booking was for a club room and my expectation was for clean one free of tissue I mentioned. She then said I got a high room and there was nothing she could do.

We booked through Expedia only a couple of days ahead of requirement, .... we got our dates at a very good price, and when we turned up was very pleasantly surprised on the quality of accommodation and location. The room was very neatly furnished, the bed was good, shower good, plenty of room for luggage. Excellent all round.

Staff - cleanliness

.

Yes!