Krystal Cancun
US$ 118
/ noite
Média para setembro
Selecione datas para ver preços e disponibilidade
US$ 118
/ noite
Média para setembro
Média de preços por mês
Em Krystal Cancun, a diária custa em média US$ 118 no mês mais barato (setembro) e US$ 174 no mês mais caro (março), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| janeiro | US$ 162 |
| fevereiro | US$ 148 |
| março | US$ 174 |
| abril | US$ 141 |
| maio | US$ 129 |
| junho | US$ 120 |
| julho | US$ 129 |
| agosto | US$ 120 |
| setembro | US$ 118 |
| outubro | US$ 120 |
| novembro | US$ 124 |
| dezembro | US$ 159 |
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set. · US$ 118
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Mais caro: março (aprox. US$ 174)
Mais barato: setembro (aprox. US$ 118)
Sobre esta propriedade
Relaxe no spa de serviço completo, onde você pode desfrutar de massagens e tratamentos faciais. Se estiver a fim de recreação, encontrará uma piscina externa, uma banheira de hidromassagem e uma academia. Este hotel oferece comodidades como...
Comodidades
Relaxe no spa de serviço completo, onde você pode desfrutar de massagens e tratamentos faciais. Se estiver a fim de recreação, encontrará uma piscina externa, uma banheira de hidromassagem e uma academia. Este hotel oferece comodidades como Wi-Fi de cortesia, serviços de concierge e loja de presentes/banca de jornal.
Comodidades
As comodidades presentes incluem serviço de lavanderia e lavagem a seco, balcão de recepção 24 horas e equipe multilíngue. Hotel tem 5 salas de reunião disponíveis para eventos. Estacionamento grátis com manobrista está disponível no local.
Jantar
Saboreie pratos da local e internacional no Aquamarina, um dos 5 restaurantes neste hotel, ou hospede-se no local e aproveite o serviço de quarto 24 horas. Relaxe com uma bebida refrescante em um bar ao lado da piscina ou em um dos 3 bares/lounges.
Quartos
Sinta-se em casa em um de nossos 502 quartos com ar-condicionado e TVs LED. A propriedade oferece Wi-Fi de cortesia para navegar na web e canais a cabo para a sua diversão. Banheiro privativo com chuveiros apresenta produtos de toalete de cortesia e secadores de cabelo. As comodidades incluem telefones, além de cofres para notebook e cafeteiras/chaleiras.
Localização
Em Cancun (na área de Zona Hotelera), Krystal Cancun All Inclusive está a poucos passos de Praia Gaviota Azul e Praias da Zona Hoteleira. Este hotel com tudo incluído fica a 0,6 km de Centro de Convenções de Cancun e a 0,6 km de Forum Beach.
Lugares próximos
Praia Gaviota Azul(0.1 milhas)
Terminal de Ferry UltraMar(0.3 milhas)
Centro de Convenções de Cancun(0.3 milhas)
Shopping Forum by the Sea(0.4 milhas)
Forum Beach(0.4 milhas)
Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc(0.4 milhas)
Shopping Plaza Caracol(0.4 milhas)
Praia Caracol(0.4 milhas)
Lagoa Nichupté(0.4 milhas)
Praia Chac Mool(0.7 milhas)
Praia Ancha(0.9 milhas)
Cancun Golf Club em Pok Ta Pok(1.4 milhas)
Centro Comercial La Isla(2.3 milhas)
Praia Tortugas(2.3 milhas)
El Sol de Cancun(2.3 milhas)
O aeroporto mais próximo para chegar a Krystal Cancun All Inclusive fica em Aeroporto Internacional de Cancún (CUN)(14.8 milhas)
Estacionamento
Restaurante
Piscina
Serviço de quarto
Estacionamento com manobrista
Balcão de turismo
Localização
Paseo Kukulcan Km 9 lotes 9 y 9 A, Punta Cancún, Avenida Kukulkan, Cancún, Benito Juárez, Estado de Quintana Roo, México
Praia Gaviota Azul (0.1 milhas)
Terminal de Ferry UltraMar (0.3 milhas)
Centro de Convenções de Cancun (0.3 milhas)
Shopping Forum by the Sea (0.4 milhas)
Forum Beach (0.4 milhas)
Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc (0.4 milhas)
Opções de quarto
9
Quarto club, 2 camas de casal, sacada, vista para o oceano (Krystal Club)
Detalhes do quarto
2 Camas De Casal
Acomoda 3
366 ft²
VarandaVaranda ou terraçoAr condicionadoWi-Fi (gratuito)Camas dobráveis ou extras (gratuitas)
7
Quarto standard, 1 cama King, vista para a cidade
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 2
344 ft²
Ar condicionadoWi-Fi (gratuito)Camas dobráveis ou extras (gratuitas)
8
Quarto romântico, 1 cama King, sacada, de frente para o oceano
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 2
344 ft²
VarandaVaranda ou terraçoAr condicionadoWi-Fi (gratuito)Camas dobráveis ou extras (gratuitas)
7
Quarto casal superluxo, 2 camas de casal, sacada, vista para o oceano
Detalhes do quarto
2 Camas De Casal
Acomoda 3
344 ft²
VarandaVaranda ou terraçoAr condicionadoWi-Fi (gratuito)Camas dobráveis ou extras (gratuitas)
7
Quarto casal superluxo, 1 cama King, vista para o oceano
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 2
344 ft²
VarandaAr condicionadoWi-Fi (gratuito)Camas dobráveis ou extras (gratuitas)
8
Quarto club, 1 cama King, sacada, vista para o oceano (Krystal Club)
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 2
366 ft²
VarandaVaranda ou terraçoAr condicionadoWi-Fi (gratuito)Camas dobráveis ou extras (gratuitas)
6
Quarto casal standard, 2 camas de casal, vista para a cidade
Detalhes do quarto
2 Camas De Casal
Acomoda 3
344 ft²
Ar condicionadoWi-Fi (gratuito)Camas dobráveis ou extras (gratuitas)
6
Estúdio família, 1 cama King e sofá-cama, vista para o mar
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Sofá-Cama
Acomoda 2
431 ft²
VarandaAr condicionadoWi-Fi (gratuito)Camas dobráveis ou extras (gratuitas)
Avaliações dos hóspedes
7.3
Bom
Com base em 2.402 avaliações verificadas
Quem se hospeda aqui?
Negócios
4%
Casal
41%
Famílias
31%
Grupos
19%
Viajantes individuais
2%
Opinião dos hóspedes
Resumo gerado por IA com base em avaliações recentes dos hóspedes
No Krystal Cancun, os viajantes elogiam a localização imbatível na frente da praia e a equipe atenciosa, ao mesmo tempo em que observam quartos desatualizados, manutenção irregular e barulho da vida noturna. A comida e a bebida são mistas, com regras restritivas do sistema tudo incluso e fechamento precoce dos bares frustrando algumas estadias.
Leia maisIsso foi útil?
Opinião dos hóspedes
No Krystal Cancun, os viajantes elogiam a localização imbatível na frente da praia e a equipe atenciosa, ao mesmo tempo em que observam quartos desatualizados, manutenção irregular e barulho da vida noturna. A comida e a bebida são mistas, com regras restritivas do sistema tudo incluso e fechamento precoce dos bares frustrando algumas estadias.
Os hóspedes frequentemente destacam a bela praia, piscinas e vista para o oceano. As desvantagens recorrentes incluem elevadores não confiáveis, problemas ocasionais com água ou ar condicionado, camas duras, música alta de clubes próximos, buffets médios, bebidas diluídas e reservas para o jantar que se esgotam rapidamente. Espere uma localização privilegiada e serviço acolhedor, mas ajuste suas expectativas em relação aos quartos e ao sistema tudo incluso.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Comodidades
Destaque para a área de frente para a praia e as piscinas (incluindo hidromassagem e bar molhado), mas as instalações parecem limitadas à noite, com bares fechando por volta das 22h45–23h e pouca animação. Espreguiçadeiras/sombra podem ser escassas e os elevadores geralmente não são confiáveis.
Avaliações dos hóspedes relacionadas
6
Andres R.
2 de ago. de 2025
·
Hospedou-se por 3 noites
Terrible el funcionamiento de los ascensores, de los 4 solo funcionaba bien 1. Para los adultos mayores bajar y subir por escaleras es fatal.
Terrible el funcionamiento de los ascensores, de los 4 solo funcionaba bien 1. Para los adultos mayores bajar y subir por escaleras es fatal.
10
Shamshil
27 de jun. de 2025
·
Hospedou-se por 4 noites
It was good overall. Great view and beautiful beach without any rocks. Just make sure to travel during the non sea weed season. Close to supermarkets, clubs and ferry terminals. The only issue we faced was both elevators on our tower
It was good overall. Great view and beautiful beach without any rocks. Just make sure to travel during the non sea weed season. Close to supermarkets, clubs and ferry terminals. The only issue we faced was both elevators on our tower
6
Kerry
22 de mai. de 2025
·
Hospedou-se por 7 noites
Great location, the buffet was not very good, a lot of the food is cold, and breakfast is not great, but the beach bar was great. We loved the asian restaurant and Mexican restaurant. Struggled to find shade anywhere as only a handful of umbrellas. We had no issue getting a sunbed in the sun. Beach is beautiful. The pool was only waist deep everywhere so our knees were Dore by end of trip crouching down. We wished the beach bar stayed open longer, the only place upu can get a drink after 6.30 is the lobby bar and it does feel like you are sat in a lobby, so we went out every night. We probably would stay again as the location was amazing, rooms were comfortable, we did not hear any noise at all from the nightclubs in our room.
Great location, the buffet was not very good, a lot of the food is cold, and breakfast is not great, but the beach bar was great. We loved the asian restaurant and Mexican restaurant. Struggled to find shade anywhere as only a handful of umbrellas. We had no issue getting a sunbed in the sun. Beach is beautiful. The pool was only waist deep everywhere so our knees were Dore by end of trip crouching down. We wished the beach bar stayed open longer, the only place upu can get a drink after 6.30 is the lobby bar and it does feel like you are sat in a lobby, so we went out every night. We probably would stay again as the location was amazing, rooms were comfortable, we did not hear any noise at all from the nightclubs in our room.
10
Esthela T
18 de nov. de 2025
·
Hospedou-se por 4 noites
Room super clean. The Staff súper courteous as always. However, was only one elevator working our entire stay (5 days) and were times that we had to take the stairs instead (our room was at the 7 floor) our last day was several people checking out and using that one elevator that out of the sudden it stop working and had to take the stairs. Fortunately, one of the staff members let us take the service elevator while he was taking care of the non working elevator.
Room super clean. The Staff súper courteous as always. However, was only one elevator working our entire stay (5 days) and were times that we had to take the stairs instead (our room was at the 7 floor) our last day was several people checking out and using that one elevator that out of the sudden it stop working and had to take the stairs. Fortunately, one of the staff members let us take the service elevator while he was taking care of the non working elevator.
8
Liam
24 de fev. de 2025
·
Hospedou-se por 7 noites
Not enough bar options, both in terms of hours of operation and amount on the property
Not enough bar options, both in terms of hours of operation and amount on the property
6
DEB
26 de mar. de 2025
·
Hospedou-se por 5 noites
Beautiful beach & pool. Friendly staff. Rooms needed updating. Elevators only worked half the time. Limited places to eat. No cafe on the beach. Nightclub next door very loud until early morning.
Beautiful beach & pool. Friendly staff. Rooms needed updating. Elevators only worked half the time. Limited places to eat. No cafe on the beach. Nightclub next door very loud until early morning.
10
Ulanbek
4 de jun. de 2025
·
Hospedou-se por 3 noites
We stayed in the corner unit, where we could open the windows from front that is facing to the ocean and the side, which is facing to half ocean and half city. It also had a balcony facing to ocean, overall, it was a beautiful room. We loved it. And it was all inclusive. Restaurants were amazing. We loved all the food and service. I would definitely recommend this place to my friends and family. Only thing we didn’t like was elevator It was slow, but we were staying on the fourth floor and we were having so much fun that we didn’t really care about the elevator, on the second day we got used to using the stairs 😁
We stayed in the corner unit, where we could open the windows from front that is facing to the ocean and the side, which is facing to half ocean and half city. It also had a balcony facing to ocean, overall, it was a beautiful room. We loved it. And it was all inclusive. Restaurants were amazing. We loved all the food and service. I would definitely recommend this place to my friends and family. Only thing we didn’t like was elevator It was slow, but we were staying on the fourth floor and we were having so much fun that we didn’t really care about the elevator, on the second day we got used to using the stairs 😁
4
Gaston Gerard
6 de nov. de 2025
·
Hospedou-se por 7 noites
The good: the view anf the ocean! As all hotels on the zone have great beach and views. The food was good, not great not terrible. The resort itself is clean, and staff are friendly (like most hotels), great wifi.. The bad: no dining, food or drink options past 10:45! All bars close at 6pm and the lobby bar closes at 10:45. We have been to many resorts and have never ever experienced this. The mini fridge is not stocked with alcohol either. They say the reason for the 10:45 closure and no stocking of alcohol is because they are a "family resort"!?? Every resort ive been to is a family resort?? They say to order room service ,but its 5$US everytime, and its maximum 2 beers at a time! They also have zero entertainment on site. No shows, no music ,no live entertainment. So if you want a very boring resort, this would be it. To top it off, they want eveyone in bed by 10:45, but their next door neighbors (mandalay beach resort and coco bongo) blasts music on the beach until 5am. So for them to want everyone in bed early and not be able to actually go to bed cause the music is so loud, makes it very confusing . If you do book here ,do yourself a favour and book the tower farthest from the coco bongo
The good: the view anf the ocean! As all hotels on the zone have great beach and views. The food was good, not great not terrible. The resort itself is clean, and staff are friendly (like most hotels), great wifi.. The bad: no dining, food or drink options past 10:45! All bars close at 6pm and the lobby bar closes at 10:45. We have been to many resorts and have never ever experienced this. The mini fridge is not stocked with alcohol either. They say the reason for the 10:45 closure and no stocking of alcohol is because they are a "family resort"!?? Every resort ive been to is a family resort?? They say to order room service ,but its 5$US everytime, and its maximum 2 beers at a time! They also have zero entertainment on site. No shows, no music ,no live entertainment. So if you want a very boring resort, this would be it. To top it off, they want eveyone in bed by 10:45, but their next door neighbors (mandalay beach resort and coco bongo) blasts music on the beach until 5am. So for them to want everyone in bed early and not be able to actually go to bed cause the music is so loud, makes it very confusing . If you do book here ,do yourself a favour and book the tower farthest from the coco bongo
10
demetrio
15 de fev. de 2026
·
Hospedou-se por 4 noites
A localização do hotel é excelente e as áreas comuns como a piscina e a praia são nota 10
A localização do hotel é excelente e as áreas comuns como a piscina e a praia são nota 10
10
Carla
26 de jun. de 2025
·
Hospedou-se por 1 noite
Loved our stay! Only thing we would change would be the bar hours! We wanted all inclusive so we could drink unlimited but it was limited due to bars closing at 10:45 and opening at noon.
Loved our stay! Only thing we would change would be the bar hours! We wanted all inclusive so we could drink unlimited but it was limited due to bars closing at 10:45 and opening at noon.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Limpeza
A equipe de limpeza é frequentemente elogiada, mas outros relatam odores mofados ou de bolor, pragas ocasionais, roupas de cama sujas ou úmidas e limpeza irregular da piscina/praia, com problemas esporádicos com água quente.
Avaliações dos hóspedes relacionadas
4
Ruby Adilene
18 de jul. de 2025
·
Hospedou-se por 3 noites
Pool was so dirty, the beach sand in front of the hotel had trash, more than normal.water in sink smelled funky. Drinks were not good
Pool was so dirty, the beach sand in front of the hotel had trash, more than normal.water in sink smelled funky. Drinks were not good
6
Roel
18 de jul. de 2025
·
Hospedou-se por 2 noites
The entire building looks very old. Even the white towels looked disgusting. The furniture and doors were dated. There was no wall decoration on the halllways. We found a disgusting spot in the bedding. It was NEVER CHANGED AT ALL. No extra pillows. The extra mattress never was delivered as we requested.
The entire building looks very old. Even the white towels looked disgusting. The furniture and doors were dated. There was no wall decoration on the halllways. We found a disgusting spot in the bedding. It was NEVER CHANGED AT ALL. No extra pillows. The extra mattress never was delivered as we requested.
8
Anna
14 de jul. de 2025
·
Hospedou-se por 2 noites
The first room we were in was a balcony room but it was moldy and toxic. We stayed in this room 5 nights but I was coughing and the smell was very apparent. I wish we would have moved sooner. The room across the hall was not moldy and was clean, but no balcony. The rooms on the Oceanside are likely very damp and moldy. The building needs to be renovated and resolved of mold. I would not have bought into their vacation package specifically due to this issue. The staff were wonderful, the food options were great and if you tipped the staff, the drinks kept coming without asking. The amenities were great - the kids had a blast in the pool, we enjoyed our spa massages, singing karaoke at night was a highlight, and the swim up bar was quite convenient. The boys enjoyed the activities particularly the pool party with bubbles! It was convenient to be able to access the ocean with lots of loungers with shade. We also purchased several excursions through the property and it was very convenient with transportation provided right at the lobby. All in all an enjoyable stay and other than the moldy balcony room, it was very enjoyable!!!
The first room we were in was a balcony room but it was moldy and toxic. We stayed in this room 5 nights but I was coughing and the smell was very apparent. I wish we would have moved sooner. The room across the hall was not moldy and was clean, but no balcony. The rooms on the Oceanside are likely very damp and moldy. The building needs to be renovated and resolved of mold. I would not have bought into their vacation package specifically due to this issue. The staff were wonderful, the food options were great and if you tipped the staff, the drinks kept coming without asking. The amenities were great - the kids had a blast in the pool, we enjoyed our spa massages, singing karaoke at night was a highlight, and the swim up bar was quite convenient. The boys enjoyed the activities particularly the pool party with bubbles! It was convenient to be able to access the ocean with lots of loungers with shade. We also purchased several excursions through the property and it was very convenient with transportation provided right at the lobby. All in all an enjoyable stay and other than the moldy balcony room, it was very enjoyable!!!
8
Victor
24 de jun. de 2025
·
Hospedou-se por 5 noites
Hotel was clean, staff was friendly, food was amazing food all day from 6:30am to 11:00pm everything was good as well as the location only down fall was the bed was hard to sleep on the mattress was hard.
Hotel was clean, staff was friendly, food was amazing food all day from 6:30am to 11:00pm everything was good as well as the location only down fall was the bed was hard to sleep on the mattress was hard.
4
Randall
27 de mar. de 2025
·
Hospedou-se por 4 noites
The room was bad the toilet didn’t stop running. The shower water was stopped up and over floor the sheets were dirty and it was lady hair in the room like the room was not cleaned also the glasses in the dining hall was dirty
The room was bad the toilet didn’t stop running. The shower water was stopped up and over floor the sheets were dirty and it was lady hair in the room like the room was not cleaned also the glasses in the dining hall was dirty
2
Danis LDT
8 de jan. de 2025
·
Hospedou-se por 8 noites
Totalt utslitt hotel med bra beliggenhet og hyggelige ansatte. Steinharde senger, flere vannlekkasjer på bad, dårlig mat og middelmådig service. Senge dyr gir kløe
Totalt utslitt hotel med bra beliggenhet og hyggelige ansatte. Steinharde senger, flere vannlekkasjer på bad, dårlig mat og middelmådig service. Senge dyr gir kløe
8
Frances
16 de out. de 2025
·
Hospedou-se por 6 noites
The housekeeping did a great job we stayed in room number 1531. Our room was always clean. Kudos to the housekeeping. The dining staff are very kind and the barista’s were really good. Our only problem was the noise the banging music from mandala beach club it was so loud and couldn’t sleep. It was terrible. That’s the only problem we encountered.
The housekeeping did a great job we stayed in room number 1531. Our room was always clean. Kudos to the housekeeping. The dining staff are very kind and the barista’s were really good. Our only problem was the noise the banging music from mandala beach club it was so loud and couldn’t sleep. It was terrible. That’s the only problem we encountered.
6
Luis
17 de ago. de 2025
·
Hospedou-se por 6 noites
las habitaciones necesitan remodelación al igual que las piscina estaban falta de liqudos de limpiezas tenian mucho moo a incluso en mi habitación hoy no había agua caliente tuve que regresarme sin bañarme
las habitaciones necesitan remodelación al igual que las piscina estaban falta de liqudos de limpiezas tenian mucho moo a incluso en mi habitación hoy no había agua caliente tuve que regresarme sin bañarme
6
Rachelina
15 de ago. de 2025
·
Hospedou-se por 4 noites
It was nice being right by the beach which was relaxing. They have a nice pool but we were at the beach mostly. The Bali beds at the beach you have to buy a bottle and spend a certain amount of money for you to be able to rent it for the day. The food or desserts weren’t the best in the buffet not the restaurants. The buffet should have more options for breakfast. Not worth all inclusive for drinks as you’re mostly drinking mixer not really any alcohol in the drinks. We found a roach in our room our first morning. I was given VIP status but was never informed about it nor any of the perks until the last day when they left a card on our table. Someone woke us up early to go down to get a gift they had. Once I spoke to them, the gift was only if we go to a meeting and have them talk to us about the perks on becoming a rewards members and a tour but only in the mornings for a couple hours. Reminded me of what they do to get you to do a timeshare. The beds are very hard in the rooms and not comfortable at all. On our first 2 days after housekeeping came we had to call for towels because they weren’t replaced. Needless to say I wouldn’t stay here again. Location was convenient but not worth returning.
It was nice being right by the beach which was relaxing. They have a nice pool but we were at the beach mostly. The Bali beds at the beach you have to buy a bottle and spend a certain amount of money for you to be able to rent it for the day. The food or desserts weren’t the best in the buffet not the restaurants. The buffet should have more options for breakfast. Not worth all inclusive for drinks as you’re mostly drinking mixer not really any alcohol in the drinks. We found a roach in our room our first morning. I was given VIP status but was never informed about it nor any of the perks until the last day when they left a card on our table. Someone woke us up early to go down to get a gift they had. Once I spoke to them, the gift was only if we go to a meeting and have them talk to us about the perks on becoming a rewards members and a tour but only in the mornings for a couple hours. Reminded me of what they do to get you to do a timeshare. The beds are very hard in the rooms and not comfortable at all. On our first 2 days after housekeeping came we had to call for towels because they weren’t replaced. Needless to say I wouldn’t stay here again. Location was convenient but not worth returning.
10
Wilma
4 de out. de 2025
·
Hospedou-se por 4 noites
Clean room excellent housekeeping very polite all over the staff’s of kyrstal cancun are very polite and helpful for each and every guest’s. The best hotel staff we ever incounter. Highly recommend to all our family’s and friends in Vancouver Canada. differently looking forward on coming back to Krystal Cancun Mexico
Clean room excellent housekeeping very polite all over the staff’s of kyrstal cancun are very polite and helpful for each and every guest’s. The best hotel staff we ever incounter. Highly recommend to all our family’s and friends in Vancouver Canada. differently looking forward on coming back to Krystal Cancun Mexico
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Quartos
A vista para o oceano e as varandas são um destaque, mas muitos quartos parecem desatualizados, com colchões duros, cheiros de mofo e desgaste. O barulho de clubes próximos afeta alguns quartos, e há relatos de problemas com ar condicionado ou água quente.
Avaliações dos hóspedes relacionadas
4
Jose
3 de fev. de 2026
·
Hospedou-se por 3 noites
The room was out of date and the bed was not comfortable at all the ocean view not what it show on the picture The staff was OK I’ve been in Cancun in other places a lot better this place I will never go back and I don’t recommend it to people
The room was out of date and the bed was not comfortable at all the ocean view not what it show on the picture The staff was OK I’ve been in Cancun in other places a lot better this place I will never go back and I don’t recommend it to people
10
xavier
13 de out. de 2025
·
Hospedou-se por 1 noite
It has the best beach in Cancun. The rooms and furniture are very old but go with price.
It has the best beach in Cancun. The rooms and furniture are very old but go with price.
8
israel
17 de fev. de 2025
·
Hospedou-se por 4 noites
The rooms need a lot or repairs and improvements. Hotel is one the first building so need updates. Location and staff excellent
The rooms need a lot or repairs and improvements. Hotel is one the first building so need updates. Location and staff excellent
6
Daniel
12 de jan. de 2025
·
Hospedou-se por 2 noites
They had roaches and we booked luxury suit wasn’t nothing luxury about it
They had roaches and we booked luxury suit wasn’t nothing luxury about it
10
Francisco
3 de mai. de 2025
·
Hospedou-se por 3 noites
La Torre A del complejo no es tan moderna, tiene detalles en las habitaciones qué hay que actualizar, pero esto no interfiere en la comodidad ni en la experiencia de viaje. Las vistas del mar caribe son increíbles desde la prepiedad
La Torre A del complejo no es tan moderna, tiene detalles en las habitaciones qué hay que actualizar, pero esto no interfiere en la comodidad ni en la experiencia de viaje. Las vistas del mar caribe son increíbles desde la prepiedad
8
Anna
14 de jul. de 2025
·
Hospedou-se por 2 noites
The first room we were in was a balcony room but it was moldy and toxic. We stayed in this room 5 nights but I was coughing and the smell was very apparent. I wish we would have moved sooner. The room across the hall was not moldy and was clean, but no balcony. The rooms on the Oceanside are likely very damp and moldy. The building needs to be renovated and resolved of mold. I would not have bought into their vacation package specifically due to this issue. The staff were wonderful, the food options were great and if you tipped the staff, the drinks kept coming without asking. The amenities were great - the kids had a blast in the pool, we enjoyed our spa massages, singing karaoke at night was a highlight, and the swim up bar was quite convenient. The boys enjoyed the activities particularly the pool party with bubbles! It was convenient to be able to access the ocean with lots of loungers with shade. We also purchased several excursions through the property and it was very convenient with transportation provided right at the lobby. All in all an enjoyable stay and other than the moldy balcony room, it was very enjoyable!!!
The first room we were in was a balcony room but it was moldy and toxic. We stayed in this room 5 nights but I was coughing and the smell was very apparent. I wish we would have moved sooner. The room across the hall was not moldy and was clean, but no balcony. The rooms on the Oceanside are likely very damp and moldy. The building needs to be renovated and resolved of mold. I would not have bought into their vacation package specifically due to this issue. The staff were wonderful, the food options were great and if you tipped the staff, the drinks kept coming without asking. The amenities were great - the kids had a blast in the pool, we enjoyed our spa massages, singing karaoke at night was a highlight, and the swim up bar was quite convenient. The boys enjoyed the activities particularly the pool party with bubbles! It was convenient to be able to access the ocean with lots of loungers with shade. We also purchased several excursions through the property and it was very convenient with transportation provided right at the lobby. All in all an enjoyable stay and other than the moldy balcony room, it was very enjoyable!!!
6
David
15 de jun. de 2025
·
Hospedou-se por 2 noites
I had two days of zero sleep. The music coming from the bars/nightclubs around the hotel were so loud, you could barley hear the TV when it was turned up to its loudest level, and sleep, forget about sleep, the bass and music was so loud, you would think it’s in your room. If you do not take my word for it, ask for room 875. You have been warned.
I had two days of zero sleep. The music coming from the bars/nightclubs around the hotel were so loud, you could barley hear the TV when it was turned up to its loudest level, and sleep, forget about sleep, the bass and music was so loud, you would think it’s in your room. If you do not take my word for it, ask for room 875. You have been warned.
6
Lisa
11 de mar. de 2025
·
Hospedou-se por 5 noites
The room look nothing like the picture. Some of the outlets in the room. The water in the shower had a strong bad smell. The furniture in the room was out dated and falling apart. The best part of the room was the view it’s breathtaking. The pools was amazing and the property was beautiful and it’s near a lot of places.
The room look nothing like the picture. Some of the outlets in the room. The water in the shower had a strong bad smell. The furniture in the room was out dated and falling apart. The best part of the room was the view it’s breathtaking. The pools was amazing and the property was beautiful and it’s near a lot of places.
6
sergio
4 de fev. de 2025
·
Hospedou-se por 3 noites
There are clubs that are close to the resort and they seem to be trying to be the loudest, as a result you hear that loud music at night. Property is pretty old. Make sure if you are showering no one flushes the toilet or you will burn. Buffet was alright. Staff was great and willing to help.
There are clubs that are close to the resort and they seem to be trying to be the loudest, as a result you hear that loud music at night. Property is pretty old. Make sure if you are showering no one flushes the toilet or you will burn. Buffet was alright. Staff was great and willing to help.
6
Miguel
28 de ago. de 2025
·
Hospedou-se por 3 noites
The property is in an excellent location, but the hotel needs some updates. The beds are not very comfortable, and the rooms look outdated.
The property is in an excellent location, but the hotel needs some updates. The beds are not very comfortable, and the rooms look outdated.
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Resumo gerado por IA com base em avaliações recentes dos hóspedes
Serviço
A equipe é amplamente descrita como atenciosa, prestativa e trabalhadora. No entanto, o check-in pode ser lento ou confuso, algumas abordagens de vendas parecem insistentes e o acompanhamento de solicitações é inconsistente.
Avaliações dos hóspedes relacionadas
10
Veronica
27 de fev. de 2026
·
Hospedou-se por 1 noite
Amable y atento, el personal y excelente servicio
Amable y atento, el personal y excelente servicio
10
Pablo
2 de jul. de 2025
·
Hospedou-se por 5 noites
Excellent Service, our special Concierge for Expedia customers was incredibly helpful and kind.
Excellent Service, our special Concierge for Expedia customers was incredibly helpful and kind.
8
fernando
10 de nov. de 2025
·
Hospedou-se por 4 noites
The room was big enough and always clean. Staff was courteous except when trying to make us have this vip breakfast which we know is a hook to make you invest in something. They are too insisting.
The room was big enough and always clean. Staff was courteous except when trying to make us have this vip breakfast which we know is a hook to make you invest in something. They are too insisting.
4
Carlos
30 de jul. de 2025
·
Hospedou-se por 1 noite
Staff ignored us at check in, without saying anything, just talking between them. July 29th no electricity at hotel for at least 7 hours... Couldn't charge my laptop and obviously no AC anywhere no explanation from the staff or any advice.. check out was horrible... Waited 45 mins. In line to checkout. Staff is extremely slow. Waiters at the buffet aren't enough or just don't show up, it's extremely hard to get a drink. Good remarks: location, clean hotel, sandy beach, food is good., pools are above average.
Staff ignored us at check in, without saying anything, just talking between them. July 29th no electricity at hotel for at least 7 hours... Couldn't charge my laptop and obviously no AC anywhere no explanation from the staff or any advice.. check out was horrible... Waited 45 mins. In line to checkout. Staff is extremely slow. Waiters at the buffet aren't enough or just don't show up, it's extremely hard to get a drink. Good remarks: location, clean hotel, sandy beach, food is good., pools are above average.
6
Juliana
15 de fev. de 2025
·
Hospedou-se por 1 noite
La atención a el cliente es muy buena meseros y en la barra en especial muy atentos amables y muy serviciales a excepción de front desk, no me brindaron la información necesaria acerca de mis beneficios a el momento de recervar con Expedia y a la hora de recervar para los restaurantes, si preguntabas algo acerca de tu hospedaje te respondían con una cara de disgusto. Siempre la primera impresión de un buen hotel es importante.
La atención a el cliente es muy buena meseros y en la barra en especial muy atentos amables y muy serviciales a excepción de front desk, no me brindaron la información necesaria acerca de mis beneficios a el momento de recervar con Expedia y a la hora de recervar para los restaurantes, si preguntabas algo acerca de tu hospedaje te respondían con una cara de disgusto. Siempre la primera impresión de un buen hotel es importante.
10
Travis
15 de abr. de 2025
·
Hospedou-se por 10 noites
The service here is amazing the wait staff are amazing! Sergio is spectacular and was always so kind and hard working—- he made our visit so special! We tried drinks we never even heard of and he constantly made every visit to buffet so memorable. He is the best waiter we’ve ever had in our life. Lulu, our room cleaner left us amazing towel animals and really made the room amazingly special. This is our second time here and the experience was so special this time because of the staff. I will visit again just because of Sergio and Lulu. Thank you guys from the bottom of our hearts!
The service here is amazing the wait staff are amazing! Sergio is spectacular and was always so kind and hard working—- he made our visit so special! We tried drinks we never even heard of and he constantly made every visit to buffet so memorable. He is the best waiter we’ve ever had in our life. Lulu, our room cleaner left us amazing towel animals and really made the room amazingly special. This is our second time here and the experience was so special this time because of the staff. I will visit again just because of Sergio and Lulu. Thank you guys from the bottom of our hearts!
10
Ulyka
12 de jun. de 2025
·
Hospedou-se por 7 noites
The staff was attentive, friendly and accommodating. The food was delicious especially in their El Moreto restaurant! Overall great place to vacation with the entire family!
The staff was attentive, friendly and accommodating. The food was delicious especially in their El Moreto restaurant! Overall great place to vacation with the entire family!
10
Veronica
10 de fev. de 2026
·
Hospedou-se por 3 noites
¡El personal fue muy amable, gracias Felipe, Aurora, meseros, valet, todos hicieron una estancia muy agradable con detalles muy lindos, gracias!
¡El personal fue muy amable, gracias Felipe, Aurora, meseros, valet, todos hicieron una estancia muy agradable con detalles muy lindos, gracias!
4
Maria De Jesus
23 de jul. de 2025
·
Hospedou-se por 4 noites
Arriving here after a long day of traveling checking in was extremely disappointed. They only had 2 ppl at the front desk. Took 45min to check in. After that someone walked up to us right away to try and get us to come to a time share presentation (didn’t even give us time to breath) The All inclusive package is not worth it. The food was terrible. Restaurants require a reservation and they make it nearly impossible to get one. By the time you get to the counter to try and get a reservation at any of the restaurants, they tell you it’s all booked out. If you complain a little they magically have an early reservation. They claim that they are fully booked at the restaurants but when you pass by the restaurants are empty. Plenty of empty chairs. They try to save money by making ppl eat the at buffet and the buffet is terrible. We ate at the Asian and Mexican restaurant and stayed there for a couple hours. The entire time there was empty table around. Getting a reservation at the all inclusive restaurants shouldn’t be that difficult. The bar is only open from 11am to 11pm. The rooms have very thin walls. Housekeepers pass by really early slamming doors. Unfortunately we had some young college kids staying next to us on our last time. Sounded like they had a DJ inside there room lol I called to complaint but no one ever came by and we had to be up very early the next day. Needless to say I will NEVER stay here again.
Arriving here after a long day of traveling checking in was extremely disappointed. They only had 2 ppl at the front desk. Took 45min to check in. After that someone walked up to us right away to try and get us to come to a time share presentation (didn’t even give us time to breath) The All inclusive package is not worth it. The food was terrible. Restaurants require a reservation and they make it nearly impossible to get one. By the time you get to the counter to try and get a reservation at any of the restaurants, they tell you it’s all booked out. If you complain a little they magically have an early reservation. They claim that they are fully booked at the restaurants but when you pass by the restaurants are empty. Plenty of empty chairs. They try to save money by making ppl eat the at buffet and the buffet is terrible. We ate at the Asian and Mexican restaurant and stayed there for a couple hours. The entire time there was empty table around. Getting a reservation at the all inclusive restaurants shouldn’t be that difficult. The bar is only open from 11am to 11pm. The rooms have very thin walls. Housekeepers pass by really early slamming doors. Unfortunately we had some young college kids staying next to us on our last time. Sounded like they had a DJ inside there room lol I called to complaint but no one ever came by and we had to be up very early the next day. Needless to say I will NEVER stay here again.
6
Kenneth
23 de nov. de 2025
·
Hospedou-se por 1 noite
Excelente ubicación. La atención es regular, algunos andan como del mal humor. El proceso para el check in es horrible, demoramos 1 hora en el proceso.
Excelente ubicación. La atención es regular, algunos andan como del mal humor. El proceso para el check in es horrible, demoramos 1 hora en el proceso.
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Resumo gerado por IA com base em avaliações recentes dos hóspedes
Localização
Excelente localização na frente da praia na Zona Hoteleira, a uma curta distância a pé do Coco Bongo, lojas e transporte. O preço a pagar é o barulho da vida noturna em algumas áreas ou quartos.
Avaliações dos hóspedes relacionadas
8
Todd
5 de abr. de 2025
·
Hospedou-se por 5 noites
Location could not be better for sand, sun and safe surf! Clean and well kept despite being older. Elevator in tower B could use a little oil!! Drinks were plentiful, food was satisfying and staff was helpful and courteous. Would highly recommend a stay here!
Location could not be better for sand, sun and safe surf! Clean and well kept despite being older. Elevator in tower B could use a little oil!! Drinks were plentiful, food was satisfying and staff was helpful and courteous. Would highly recommend a stay here!
8
Filipina de Villa
23 de jul. de 2025
·
Hospedou-se por 4 noites
Near the sea
Near the sea
8
israel
17 de fev. de 2025
·
Hospedou-se por 4 noites
The rooms need a lot or repairs and improvements. Hotel is one the first building so need updates. Location and staff excellent
The rooms need a lot or repairs and improvements. Hotel is one the first building so need updates. Location and staff excellent
10
Andrew
25 de mar. de 2025
·
Hospedou-se por 4 noites
Excellent stay at Krystal during spring break! Long dining hours. Solid food options for all-inclusive. All inclusive package allows you to make reservations at 3 of their restaurants and they are all really good. Polite staff. Very close to bars and clubs in Zona Hotelera. Excellent views, nice pool setup. Easy beach access. Clean rooms. Beautiful property. The all inclusive drinks are pretty weak though. You can have multiple without feeling drunk. We will be coming back!
Excellent stay at Krystal during spring break! Long dining hours. Solid food options for all-inclusive. All inclusive package allows you to make reservations at 3 of their restaurants and they are all really good. Polite staff. Very close to bars and clubs in Zona Hotelera. Excellent views, nice pool setup. Easy beach access. Clean rooms. Beautiful property. The all inclusive drinks are pretty weak though. You can have multiple without feeling drunk. We will be coming back!
6
David
15 de jun. de 2025
·
Hospedou-se por 2 noites
I had two days of zero sleep. The music coming from the bars/nightclubs around the hotel were so loud, you could barley hear the TV when it was turned up to its loudest level, and sleep, forget about sleep, the bass and music was so loud, you would think it’s in your room. If you do not take my word for it, ask for room 875. You have been warned.
I had two days of zero sleep. The music coming from the bars/nightclubs around the hotel were so loud, you could barley hear the TV when it was turned up to its loudest level, and sleep, forget about sleep, the bass and music was so loud, you would think it’s in your room. If you do not take my word for it, ask for room 875. You have been warned.
10
Felix
5 de mar. de 2025
·
Hospedou-se por 4 noites
The location it's amazing. You can walk to the party zone and is super close to Coco-Bongo Beach Party and Coco-Bongo Disco/Show. I recommend this resort.
The location it's amazing. You can walk to the party zone and is super close to Coco-Bongo Beach Party and Coco-Bongo Disco/Show. I recommend this resort.
10
Ana Maria
17 de set. de 2025
·
Hospedou-se por 4 noites
Close to every attraction in Zona hotelera.
Close to every attraction in Zona hotelera.
8
Ronan
20 de abr. de 2025
·
Hospedou-se por 1 noite
The hotel’s location is truly excellent—it’s the best I’ve stayed at in Cancun. It’s close to all the nightlife attractions, near supermarkets, and the color of the sea is beautiful. Overall, the hotel is good, the food is good, but the rooms definitely need an update. The restaurant facilities are nice, but the rooms are in urgent need of renovation. They’re very old—old beds, old bathrooms, old furniture. The staff is generally okay. Half of them are very friendly, while the other half just seem like they don’t want to be there and treat you carelessly.
The hotel’s location is truly excellent—it’s the best I’ve stayed at in Cancun. It’s close to all the nightlife attractions, near supermarkets, and the color of the sea is beautiful. Overall, the hotel is good, the food is good, but the rooms definitely need an update. The restaurant facilities are nice, but the rooms are in urgent need of renovation. They’re very old—old beds, old bathrooms, old furniture. The staff is generally okay. Half of them are very friendly, while the other half just seem like they don’t want to be there and treat you carelessly.
10
demetrio
15 de fev. de 2026
·
Hospedou-se por 4 noites
A localização do hotel é excelente e as áreas comuns como a piscina e a praia são nota 10
A localização do hotel é excelente e as áreas comuns como a piscina e a praia são nota 10
8
Angela Marie
15 de mai. de 2025
·
Hospedou-se por 5 noites
Excellent location
Excellent location
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Resumo gerado por IA com base em avaliações recentes dos hóspedes
Jantar
Comida e bebida são mistas: os buffets podem ser médios, as bebidas às vezes fracas e as reservas para o jantar difíceis de conseguir. Muitos observam restrições do sistema tudo incluso, com itens ou bebidas premium custando a mais e bares fechando cedo.
Avaliações dos hóspedes relacionadas
4
John
24 de jun. de 2025
·
Hospedou-se por 3 noites
Lobby barc was understaffed, Pool Closes Way too Early, its an inconvenience to have to do reservations at the restaurants, room service was difficult to order
Lobby barc was understaffed, Pool Closes Way too Early, its an inconvenience to have to do reservations at the restaurants, room service was difficult to order
6
Ron
15 de jan. de 2025
·
Hospedou-se por 6 noites
The location was great, the condition was OK, the bedding was good, the staff was very helpful and friendly. The buffets were horrible. You could tell that they were economizing on everything. Wow Every place I’ve ever stayed in Cancun has had the offering of individual yogurt servings. Their bread was dry and unedible There was no breakfast meat no bacon no ham nothing like that what they had was turkey hotdogs sliced up into grease balls that were served cold. You could tell that they were not spending any money on the buffet. It was all cheap. Five entrées offered three of them were potatoes, orange juice that’s watered down sour cream that’s watered down dressings for salad that’s water down. They thin everything out and they think we don’t notice The fact that they don’t have bacon or sausage or anything on their breakfast buffet starts your day out knowing that everything is going to be really cheap we spent $1800 and some change for six nights and the food was horrible unless you were able to book into one of the Restaurants. Every bit of food was substandard high fat not much effort put into cooking it. You can disguise cheap cuts of meat and food if it’s prepared, nice but three choices of potatoes for breakfast, highly disappointed and feel cheated.
The location was great, the condition was OK, the bedding was good, the staff was very helpful and friendly. The buffets were horrible. You could tell that they were economizing on everything. Wow Every place I’ve ever stayed in Cancun has had the offering of individual yogurt servings. Their bread was dry and unedible There was no breakfast meat no bacon no ham nothing like that what they had was turkey hotdogs sliced up into grease balls that were served cold. You could tell that they were not spending any money on the buffet. It was all cheap. Five entrées offered three of them were potatoes, orange juice that’s watered down sour cream that’s watered down dressings for salad that’s water down. They thin everything out and they think we don’t notice The fact that they don’t have bacon or sausage or anything on their breakfast buffet starts your day out knowing that everything is going to be really cheap we spent $1800 and some change for six nights and the food was horrible unless you were able to book into one of the Restaurants. Every bit of food was substandard high fat not much effort put into cooking it. You can disguise cheap cuts of meat and food if it’s prepared, nice but three choices of potatoes for breakfast, highly disappointed and feel cheated.
2
CITLALI FIGUEROA
18 de set. de 2025
·
Hospedou-se por 5 noites
El servicio all inclusive es muy limitado. Los alimentos no son adecuados en sabor ni en el modo de preparación. Las bebidas incluidas muy limitadas, respeto al alcohol comentan que en ron srrvice es hasta las 11 pm pero después de esa hora puedes pedirlas con cargo extra, es decir puro negocio. No tiene la calidad de un resort de 5 estrellas. El personal para room service es lento. Está bien ubicado para el centro de convenciones y la playa. Si tienen oportunidad busquen otro hotel cercano y si es necesario en Krystal no paguen el all inclusive, es una verdadera mentira.
El servicio all inclusive es muy limitado. Los alimentos no son adecuados en sabor ni en el modo de preparación. Las bebidas incluidas muy limitadas, respeto al alcohol comentan que en ron srrvice es hasta las 11 pm pero después de esa hora puedes pedirlas con cargo extra, es decir puro negocio. No tiene la calidad de un resort de 5 estrellas. El personal para room service es lento. Está bien ubicado para el centro de convenciones y la playa. Si tienen oportunidad busquen otro hotel cercano y si es necesario en Krystal no paguen el all inclusive, es una verdadera mentira.
6
David
25 de nov. de 2025
·
Hospedou-se por 3 noites
The al inclusive food service it’s very restricted. A la carte Mexican restaurant its very limited for all inclusive package. you have to pay for almost all the food in the menu.
The al inclusive food service it’s very restricted. A la carte Mexican restaurant its very limited for all inclusive package. you have to pay for almost all the food in the menu.
10
Andrew
25 de mar. de 2025
·
Hospedou-se por 4 noites
Excellent stay at Krystal during spring break! Long dining hours. Solid food options for all-inclusive. All inclusive package allows you to make reservations at 3 of their restaurants and they are all really good. Polite staff. Very close to bars and clubs in Zona Hotelera. Excellent views, nice pool setup. Easy beach access. Clean rooms. Beautiful property. The all inclusive drinks are pretty weak though. You can have multiple without feeling drunk. We will be coming back!
Excellent stay at Krystal during spring break! Long dining hours. Solid food options for all-inclusive. All inclusive package allows you to make reservations at 3 of their restaurants and they are all really good. Polite staff. Very close to bars and clubs in Zona Hotelera. Excellent views, nice pool setup. Easy beach access. Clean rooms. Beautiful property. The all inclusive drinks are pretty weak though. You can have multiple without feeling drunk. We will be coming back!
6
Ellen
20 de mar. de 2025
·
Hospedou-se por 4 noites
The hotel accommodations and amenities was good. The buffet restaurant food was horrible , dinner was the worse and the other 3 restaurants didn’t have many reservations available while I was there. So I paid for all inclusive and I had to go out to have dinner. The bar was also very crowded, not many servers and the drinks tasted like was water down.
The hotel accommodations and amenities was good. The buffet restaurant food was horrible , dinner was the worse and the other 3 restaurants didn’t have many reservations available while I was there. So I paid for all inclusive and I had to go out to have dinner. The bar was also very crowded, not many servers and the drinks tasted like was water down.
4
Gaston Gerard
6 de nov. de 2025
·
Hospedou-se por 7 noites
The good: the view anf the ocean! As all hotels on the zone have great beach and views. The food was good, not great not terrible. The resort itself is clean, and staff are friendly (like most hotels), great wifi.. The bad: no dining, food or drink options past 10:45! All bars close at 6pm and the lobby bar closes at 10:45. We have been to many resorts and have never ever experienced this. The mini fridge is not stocked with alcohol either. They say the reason for the 10:45 closure and no stocking of alcohol is because they are a "family resort"!?? Every resort ive been to is a family resort?? They say to order room service ,but its 5$US everytime, and its maximum 2 beers at a time! They also have zero entertainment on site. No shows, no music ,no live entertainment. So if you want a very boring resort, this would be it. To top it off, they want eveyone in bed by 10:45, but their next door neighbors (mandalay beach resort and coco bongo) blasts music on the beach until 5am. So for them to want everyone in bed early and not be able to actually go to bed cause the music is so loud, makes it very confusing . If you do book here ,do yourself a favour and book the tower farthest from the coco bongo
The good: the view anf the ocean! As all hotels on the zone have great beach and views. The food was good, not great not terrible. The resort itself is clean, and staff are friendly (like most hotels), great wifi.. The bad: no dining, food or drink options past 10:45! All bars close at 6pm and the lobby bar closes at 10:45. We have been to many resorts and have never ever experienced this. The mini fridge is not stocked with alcohol either. They say the reason for the 10:45 closure and no stocking of alcohol is because they are a "family resort"!?? Every resort ive been to is a family resort?? They say to order room service ,but its 5$US everytime, and its maximum 2 beers at a time! They also have zero entertainment on site. No shows, no music ,no live entertainment. So if you want a very boring resort, this would be it. To top it off, they want eveyone in bed by 10:45, but their next door neighbors (mandalay beach resort and coco bongo) blasts music on the beach until 5am. So for them to want everyone in bed early and not be able to actually go to bed cause the music is so loud, makes it very confusing . If you do book here ,do yourself a favour and book the tower farthest from the coco bongo
6
Amar
7 de jul. de 2025
·
Hospedou-se por 5 noites
The all inclusive is not really all.inclusive. it hits you when you sit down and the menu is presented. There are.premium meals that is not part of the all inclusive. The hotel should make this transparent at their booking website. Also, the alcoholic dirnks have a charge for single malt JW Black etc. Which are considered premium. This also needs to be disclosed.
The all inclusive is not really all.inclusive. it hits you when you sit down and the menu is presented. There are.premium meals that is not part of the all inclusive. The hotel should make this transparent at their booking website. Also, the alcoholic dirnks have a charge for single malt JW Black etc. Which are considered premium. This also needs to be disclosed.
4
Maria De Jesus
23 de jul. de 2025
·
Hospedou-se por 4 noites
Arriving here after a long day of traveling checking in was extremely disappointed. They only had 2 ppl at the front desk. Took 45min to check in. After that someone walked up to us right away to try and get us to come to a time share presentation (didn’t even give us time to breath) The All inclusive package is not worth it. The food was terrible. Restaurants require a reservation and they make it nearly impossible to get one. By the time you get to the counter to try and get a reservation at any of the restaurants, they tell you it’s all booked out. If you complain a little they magically have an early reservation. They claim that they are fully booked at the restaurants but when you pass by the restaurants are empty. Plenty of empty chairs. They try to save money by making ppl eat the at buffet and the buffet is terrible. We ate at the Asian and Mexican restaurant and stayed there for a couple hours. The entire time there was empty table around. Getting a reservation at the all inclusive restaurants shouldn’t be that difficult. The bar is only open from 11am to 11pm. The rooms have very thin walls. Housekeepers pass by really early slamming doors. Unfortunately we had some young college kids staying next to us on our last time. Sounded like they had a DJ inside there room lol I called to complaint but no one ever came by and we had to be up very early the next day. Needless to say I will NEVER stay here again.
Arriving here after a long day of traveling checking in was extremely disappointed. They only had 2 ppl at the front desk. Took 45min to check in. After that someone walked up to us right away to try and get us to come to a time share presentation (didn’t even give us time to breath) The All inclusive package is not worth it. The food was terrible. Restaurants require a reservation and they make it nearly impossible to get one. By the time you get to the counter to try and get a reservation at any of the restaurants, they tell you it’s all booked out. If you complain a little they magically have an early reservation. They claim that they are fully booked at the restaurants but when you pass by the restaurants are empty. Plenty of empty chairs. They try to save money by making ppl eat the at buffet and the buffet is terrible. We ate at the Asian and Mexican restaurant and stayed there for a couple hours. The entire time there was empty table around. Getting a reservation at the all inclusive restaurants shouldn’t be that difficult. The bar is only open from 11am to 11pm. The rooms have very thin walls. Housekeepers pass by really early slamming doors. Unfortunately we had some young college kids staying next to us on our last time. Sounded like they had a DJ inside there room lol I called to complaint but no one ever came by and we had to be up very early the next day. Needless to say I will NEVER stay here again.
8
LAURA
6 de fev. de 2025
·
Hospedou-se por 4 noites
The beach is excellent! The location is great! The best beach view from balcony. The alcoholic was not great, I had the all inclusive and if you wanted the good liquor you were charged extra for it. At times, it was difficult to get reservations for the extra restaurants on property.
The beach is excellent! The location is great! The best beach view from balcony. The alcoholic was not great, I had the all inclusive and if you wanted the good liquor you were charged extra for it. At times, it was difficult to get reservations for the extra restaurants on property.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
8
Roger
11 de jul. de 2026
·
Hospedou-se por 6 noites
O melhor ponto de Cancun em relação ao mar. Perto do centro com muitas opões de restaurantes e tipos de comida. O quarto estava ok, mas o atendimento na beira do mar é muito demorado.
O melhor ponto de Cancun em relação ao mar. Perto do centro com muitas opões de restaurantes e tipos de comida. O quarto estava ok, mas o atendimento na beira do mar é muito demorado.
10
Vanessa
11 de jun. de 2026
·
Hospedou-se por 1 noite
Hotel muito bom e bem localizado. Para quem gosta de sair à noite para bares e clubs, este é o lugar. Ele fica a menos de 10min a pé da zona de bares e clubs. Muito pertinho do Coco Bongo. As bebidas e comidas dos restaurantes do hotel eram de boa qualidade e com opções variadas. Vale a pena pagar o All Inclusive, pois nesta região há pouquíssimas opções de restaurantes. A praia em frente ao hotel é muito bonita, mas no período da minha viagem estava cheia de sargaço. Então era inviável usar praia. No mais, foi muito bom ficar neste hotel.
Hotel muito bom e bem localizado. Para quem gosta de sair à noite para bares e clubs, este é o lugar. Ele fica a menos de 10min a pé da zona de bares e clubs. Muito pertinho do Coco Bongo. As bebidas e comidas dos restaurantes do hotel eram de boa qualidade e com opções variadas. Vale a pena pagar o All Inclusive, pois nesta região há pouquíssimas opções de restaurantes. A praia em frente ao hotel é muito bonita, mas no período da minha viagem estava cheia de sargaço. Então era inviável usar praia. No mais, foi muito bom ficar neste hotel.
10
Jhonathan
27 de abr. de 2026
·
Hospedou-se por 3 noites
A equipe de funcionários é excelente. Boa limpeza nos quartos. As comidas nos restaurantes estavam perfeitas.
A equipe de funcionários é excelente. Boa limpeza nos quartos. As comidas nos restaurantes estavam perfeitas.
10
Rubem
23 de abr. de 2026
·
Hospedou-se por 1 noite
Maravilhosa a localização! Ótimas comodidade! Muito confortável piscinas excelentes! Cardapio muito bom! Show noturno foi ótimo! Funcionários solícitos. Sugiro que os 2 restaurantes sejam totalmente fechados pq os bichos atacam a comida dos hóspedes. O banheiro mais px de um dos restaurantes tem muitos degraus. Amei a hospedagem
Maravilhosa a localização! Ótimas comodidade! Muito confortável piscinas excelentes! Cardapio muito bom! Show noturno foi ótimo! Funcionários solícitos. Sugiro que os 2 restaurantes sejam totalmente fechados pq os bichos atacam a comida dos hóspedes. O banheiro mais px de um dos restaurantes tem muitos degraus. Amei a hospedagem
10
Amanda
16 de abr. de 2026
·
Hospedou-se por 3 noites
Hotel muito bom, bem localizado, equipe perfeita e solicita! Vista pra praia, pra quem reserva por aqui tem benefícios, consegui fazer o checkout late e foi perfeito pois nosso voo era mais tarde! Pra quem vai em all inclusive no Brasil sente um pouco a diferença em relação a comida e bebidas, mas a comida é boa, só é um pouco diferente e os drinks tem pouco álcool, quando pedir tem que especificar a bebida utilizada, sempre pedia uma dose a mais e misturava pois parecia que não tinha álcool, mas sempre temos a opção de pedir vinho ou espumante.
Hotel muito bom, bem localizado, equipe perfeita e solicita! Vista pra praia, pra quem reserva por aqui tem benefícios, consegui fazer o checkout late e foi perfeito pois nosso voo era mais tarde! Pra quem vai em all inclusive no Brasil sente um pouco a diferença em relação a comida e bebidas, mas a comida é boa, só é um pouco diferente e os drinks tem pouco álcool, quando pedir tem que especificar a bebida utilizada, sempre pedia uma dose a mais e misturava pois parecia que não tinha álcool, mas sempre temos a opção de pedir vinho ou espumante.
Políticas da propriedade
Check-in
Checkout
De 15:00 a 00:00
Antes de 12:00
Tem uma pergunta?
As respostas instantâneas de IA são baseadas em informações do hotel
Considering this hotel for your Cancún trip?
Quanto costumam ser as diárias no Krystal Cancun em Cancún?
Nos próximos 60–90 dias, as diárias no Krystal Cancun em Cancún costumam ficar em torno de US$ 132 por noite para dois hóspedes, variando de US$ 91 a US$ 158 em datas de pico.
Qual é a época mais tranquila para visitar o Krystal Cancun em Cancún?
Agosto é o mês mais tranquilo para se hospedar no Krystal Cancun em Cancún, com a menor demanda e a maior em dezembro. Planeje para menos multidões e maior disponibilidade no final do verão; espere níveis de visitantes mais altos durante as férias de inverno.
Qual mês tem as tarifas mais baixas no Krystal Cancun em Cancún?
Junho é o mês mais barato para se hospedar no Krystal Cancun em Cancún, com uma média de US$ 146 por noite; março é o mês mais caro, com US$ 211. As tarifas mais baixas de junho ocorrem apesar de agosto ser o mês mais tranquilo em termos de multidões.
Quais atrações e tipos de hóspedes o Krystal Cancun em Cancún é mais adequado?
O Krystal Cancun em Cancún está localizado em Quintana Roo, perto da Praia Gaviota Azul, do Shopping Forum By The Sea e da Lagoa Nichupté, o que o torna conveniente para passar tempo na praia e fazer compras. O hotel atende principalmente a casais e famílias e combina bem com estadias focadas na praia/costa e no relaxamento.
Como as tarifas do Krystal Cancun se comparam às de outros hotéis em Cancún?
O Krystal Cancun em Cancún é mais barato que 15 de 19 hotéis comparáveis nas proximidades, com uma média típica de US$ 160 por noite, em comparação com cerca de US$ 264 para seus concorrentes.
Quanto está a diária em Krystal Cancun-Cancún em comparação com as últimas semanas?
O preço atual em Krystal Cancun-Cancún é de US$ 110 por noite para 2 hóspedes, um valor baixo para este hotel: cerca de 25% abaixo da média de US$ 150 registrada nos últimos 60 dias. O preço da maioria das diárias nesse período ficou entre US$ 125 e US$ 175.
Preços para próximas datas
setembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
outubro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
Mais barato
Mais caro
Preço médio por noite entre as ofertas, com impostos e taxas.
Preços em USD para 2 hóspedes, atualizados diariamente.
- 2026-09-16: 318.6992985435791USD
- 2026-09-17: 110.51883285438538USD
- 2026-09-18: 110.34015676460265USD
- 2026-09-19: 110.20323021061706USD
- 2026-09-20: 109.21197243754578USD
- 2026-09-21: 109.3538963110199USD
- 2026-09-22: 109.34674225364685USD
- 2026-09-23: 109.34674225364685USD
- 2026-09-24: 117.30833138713074USD
- 2026-09-25: 117.30833138713074USD
- 2026-09-26: 117.30833138713074USD
- 2026-09-27: 109.21197243754578USD
- 2026-09-28: 109.3538963110199USD
- 2026-09-29: 109.34674225364685USD
- 2026-09-30: 109.3538963110199USD
- 2026-10-01: 123.26880091841126USD
- 2026-10-02: 123.26880091841126USD
- 2026-10-03: 92.49069594657898USD
- 2026-10-04: 113.87354219425964USD
- 2026-10-05: 113.34898145805359USD
- 2026-10-06: 113.54889177204895USD
- 2026-10-07: 114.52509621606445USD
- 2026-10-08: 114.3209513313446USD
- 2026-10-09: 113.54889177204895USD
- 2026-10-10: 113.54889177204895USD
- 2026-10-11: 114.32809662149047USD
- 2026-10-12: 121.91073112765503USD
- 2026-10-13: 123.23686190982056USD
- 2026-10-14: 127.2495954851532USD
- 2026-10-15: 127.2495954851532USD
- 2026-10-16: 113.54889177204895USD
- 2026-10-17: 113.34898145805359USD
- 2026-10-18: 113.34898145805359USD
- 2026-10-19: 123.49026984402465USD
- 2026-10-20: 123.49026984402465USD
- 2026-10-21: 122.9462721651764USD
- 2026-10-22: 127.2495954851532USD
- 2026-10-23: 127.2495954851532USD
- 2026-10-24: 128.25015528625488USD
- 2026-10-25: 123.27594620855713USD
- 2026-10-26: 123.49026984402465USD
- 2026-10-27: 123.26880091841126USD
- 2026-10-28: 132.46540304205323USD
- 2026-10-29: 131.27405084321595USD
- 2026-10-30: 132.22380456285094USD
- 2026-10-31: 123.26880091841126USD
- 2026-11-01: 127.2495954851532USD
- 2026-11-02: 132.45544347198486USD
- 2026-11-03: 132.22380456285094USD
- 2026-11-04: 132.22380456285094USD
- 2026-11-05: 160.0679131251526USD
- 2026-11-06: 158.35483200448607USD
- 2026-11-07: 145.1452946592865USD
- 2026-11-08: 137.19085958317567USD
- 2026-11-09: 136.43996411027527USD
- 2026-11-10: 137.34496990242005USD
- 2026-11-11: 137.19085958317567USD
- 2026-11-12: 132.45544347198486USD
- 2026-11-13: 137.19085958317567USD
- 2026-11-14: 136.20459036236574USD
- 2026-11-15: 133.2172103065796USD
- 2026-11-16: 132.45544347198486USD
A equipe da recepção vai receber os hóspedes no momento da chegada. A informação fornecida pela propriedade pode ser traduzida com ferramentas automáticas de tradução.
O check-in deve ser feito por alguém que tenha pelo menos 18 anos de idade.
Você será obrigado a pagar o seguinte depósito totalmente reembolsável.
Breakage deposit: MXN 3000 per stay
- Pessoas extras podem incorrer em taxas adicionais que variam dependendo da política da propriedade.
- Documento de identificação oficial com foto, cartão de crédito ou depósito em dinheiro podem ser exigidos no momento do check-in para despesas extras.
- Solicitações especiais estão sujeitas à disponibilidade no momento do check-in e podem incorrer em taxas adicionais. Essas solicitações não estão garantidas.
- Esta propriedade aceita cartões de crédito, cartões de débito e dinheiro.
- Pagamento sem dinheiro em espécie disponível
- Os recursos de segurança disponíveis na propriedade incluem extintor de incêndio, detector de fumaça e sistema de segurança
- Esta propriedade tem espaços externos, como sacadas, pátios ou terraços, que podem não ser adequados para crianças; se tiver alguma preocupação, recomendamos entrar em contato com a propriedade antes da chegada para confirmar se é possível acomodar você em um quarto adequado
- É necessário reservar os seguintes serviços: serviços de massagem e tratamentos de spa. As reservas podem ser feitas contatando hotel antes da viagem usando as informações para contato fornecidas na confirmação de reserva.
- Até 2 crianças de até 4 anos de idade têm estadia gratuita quando ocupam o quarto dos pais ou guardiães, usando as camas existentes.
- Somente hóspedes registrados podem ter acesso aos quartos.
- A propriedade possui quartos conectados ou adjacentes, que podem ser solicitados entrando-se em contato diretamente com a propriedade, através do número fornecido na confirmação da reserva.
- Pagamento sem dinheiro em espécie disponível para todas as transações.
- Há possibilidade de check-in sem contato e check-out sem contato.
- Check-out tardio disponível mediante uma taxa (sujeito à disponibilidade)
A lista acima pode estar incompleta. As taxas e os depósitos podem não incluir impostos e estão sujeitos a mudanças.
Comodidades populares
Estacionamento
Restaurante
Piscina
Serviço de quarto
Estacionamento com manobrista
Balcão de turismo
Geral
Serviço de quarto
Restaurante
Quartos de não fumantes
Sauna
Banheira/Jacuzzi
Massagem
Solário
Spa e centro de bem-estar
Cabeleireiro/Salão de beleza
Tratamentos faciais
Clube para crianças
Bar junto à piscina
Área de piquenique/Mesas
Café da manhã no quarto
Sala para família
Beach Sun Loungers
Snack Bar/Deli
Serviços
Balcão de turismo
Lavagem a seco
Serviço de babá
Instalações para jantares/Eventos
Cofre
Caixa eletrônico
Armazenamento de bagagem
Área de fumantes
Lavanderia self-service
24-Hour Front Desk
Concierge Services
Atividades
Piscina
Jardim
Campo de golfe (na proximidade)
Praia (na proximidade)
Mergulho
Karaoke
Pesca
Parque infantil
Piscina para crianças
Piscina externa
Música ao vivo
Pool (Infinity)
Mobiliário de área externa
Pool (Seasonal Outdoor)
Terraço
Fitness Center (nearby)
Water Park
Estacionamento
Estacionamento
Estacionamento com manobrista
Estacionamento gratuito
Parking Onsite
Internet
Wi-fi grátis