GR Solaris Cancun - All Inclusive

Muito boa Custo benefício bom Comida pode melhorar um pouco

Check in was efficient but being made to wait 27 min to just hit official check in time was a bit awkward. Have been to this property 4-5 times but seems they have sacrificed service for extra charges. Paid for room service and got 1/3 items, promised to correct order but never came back. Food was same every day despite published themes. Overall stay was ok but gave it very good 3 months ago.

The staff was so rude, I’ve never been to an all inclusive that the staff was not overly polite and helpful. The food was DISGUSTING! Couldn’t get into a single restaurant in the resort the whole 6 days we were there. Charged us for my youngest daughter losing her wristband, $78 at the end. There was no food around the area to eat after 7pm. The buffet was miserable, same used food daily.

Muy atentos

Honest opinion from someone who not only travels a lot but also worked in hotels in different countries before. If you are looking for a hotel to make memories with loved ones that offers quiet rooms, nice showers, good food, friendly/helpful staff, pleasant water temperature at the beach/pools, and plenty of activity options for your child, THIS IS NOT the place for you. (Not to mention the bellhop and driver that made fun of my last name when they were calling us to take the shuttle back to the airport.) The only people that stood out for their professionalism is Guadalupe and Raul (from Café Solaris), and another gentleman that made hot dogs by the pool. Even being a cheaper option in Cancun, you don't get what you paid for. Do yourself a favor and invest more money to stay in a nicer hotel - you'll thank yourself later. Additionally, take the negative reviews seriously because we regret not doing that.