Hotel & Bungalows Mayaland Chichen Itza
147 US$
/ noche
Promedio para octubre
Precios para Hotel & Bungalows Mayaland Chichen Itza
Selecciona fechas para ver precios y disponibilidad
147 US$
/ noche
Promedio para octubre
Precios medios mensuales
En Hotel & Bungalows Mayaland Chichen Itza, los precios por noche son de 141 US$ de media en el mes más barato (mayo) y de 201 US$ en el mes más caro (agosto), según los últimos 12 meses.
| Mes | Precio medio |
|---|---|
| enero | 168 US$ |
| febrero | 173 US$ |
| marzo | 171 US$ |
| abril | 155 US$ |
| mayo | 141 US$ |
| agosto | 201 US$ |
| septiembre | 145 US$ |
| octubre | 147 US$ |
| noviembre | 151 US$ |
| diciembre | 165 US$ |
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F
M
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oct · 147 US$
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Más caro: agosto (aprox. 201 US$)
Más barato: mayo (aprox. 141 US$)
Acerca de esta propiedad
Relax in a family-friendly resort with a swimming pool, spa services, and dining options near Chichen Itza's historical sites.
Ubicación
En el hotel Mayaland, sentirá la magia y la maravilla del mayor centro ceremonial maya. En 1923, Mayaland fue el primer hotel construido en Chichén Itzá, por lo que es el primer complejo turístico del mundo dentro de un sitio antiguo. Es tan emblemático como las pirámides que se elevan sobre él. Situado a 1 km de una zona arqueológica, a 6 km del centro de Pisté, a 41,5 km del pueblo de Valladolid y a 140 km del aeropuerto internacional Manuel Crescencio Rejón.
Traslados al aeropuerto
Restaurante
Recepción abierta 24 h
Guardería infantil/Niñera
Servicio de habitaciones
Conserje
Ubicación
Km 120 Ctra Merida, Zona Arqueologica, Tinum, Chichén Itzá, Estado de Yucatán, México
Opciones de habitación
6
Habitación Superior - Vista Jardín
Detalles de la oferta
Capacidad: 6
592 ft²
Aire acondicionadoMinibarTelevisión
9
Bungalow
Detalles de la oferta
301 ft²
Aire acondicionadoMinibarTelevisión
7
Superior Room, Balcony, View (Mayan Observatory View)
Detalles de la oferta
Reseñas de los huéspedes sobre Hotel & Bungalows Mayaland Chichen Itza
8.7
Fabuloso
Basado en 1368 comentarios verificados
¿Quién se queda aquí?
Trabajo
0%
Pareja
47%
Familia
34%
Grupo
13%
Solo/a
3%
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
En el Mayaland Hotel & Bungalows, los viajeros elogian al personal amable y servicial, las habitaciones espaciosas con vistas al observatorio y los terrenos históricos cerca de Chichén Itzá, al tiempo que señalan zonas anticuadas o poco utilizadas, el cierre de la puerta directa y una relación calidad-precio desigual en los restaurantes.
Más información¿Te ha sido útil?
Opiniones de los huéspedes
En el Mayaland Hotel & Bungalows, los viajeros elogian al personal amable y servicial, las habitaciones espaciosas con vistas al observatorio y los terrenos históricos cerca de Chichén Itzá, al tiempo que señalan zonas anticuadas o poco utilizadas, el cierre de la puerta directa y una relación calidad-precio desigual en los restaurantes.
Las habitaciones se describen con frecuencia como muy limpias y cómodas. Los jardines y las piscinas impresionan, pero algunas partes de la propiedad muestran deterioro y problemas de mantenimiento ocasionales. Las visitas y los traslados organizados por el hotel ayudan a los huéspedes a llegar al sitio rápidamente. Espere una estancia con mucho encanto cerca de las ruinas, pero con algunas desventajas.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
Los exuberantes terrenos históricos y las piscinas reciben elogios. Varios huéspedes también notaron zonas desgastadas o descuidadas y problemas ocasionales con la televisión o el Wi-Fi.
Reseñas de huéspedes relacionadas
8
Gregg
27 feb 2026
·
Se alojó 1 noche
The staff is courteous and the grounds are intriguing. You can tell it was once an amazing place. But it’s fallen into quite a bit of disrepair. Also the private entrance to the ruins no longer exists. We stayed in the “modern” building. Our room had the tv removed, but the wall brackets for it were still on the wall. The room came with a nice soaking tub for two, which was nice. If they’d removed the brackets and patched the walls it would have been fine. The hotel common areas are better cared for. The restaurant is very nice. So it’s an odd mix of beauty, bits of luxury, and neglect, but nothing unsafe or dirty. I’d stay again.
The staff is courteous and the grounds are intriguing. You can tell it was once an amazing place. But it’s fallen into quite a bit of disrepair. Also the private entrance to the ruins no longer exists. We stayed in the “modern” building. Our room had the tv removed, but the wall brackets for it were still on the wall. The room came with a nice soaking tub for two, which was nice. If they’d removed the brackets and patched the walls it would have been fine. The hotel common areas are better cared for. The restaurant is very nice. So it’s an odd mix of beauty, bits of luxury, and neglect, but nothing unsafe or dirty. I’d stay again.
10
Paul
7 ene 2026
·
Se alojó 2 noches
We loved our stay at Mayaland - huge room with balcony overlooking the Chitchen Itza observatory. Yes some of the resort needs updating (work is underway but wasn’t an issue) but the place oozes charm and character and the history of building is felt everywhere. Shame that the entrance to Chitchen next to the hotel is closed at present but the free shuttle was great.
We loved our stay at Mayaland - huge room with balcony overlooking the Chitchen Itza observatory. Yes some of the resort needs updating (work is underway but wasn’t an issue) but the place oozes charm and character and the history of building is felt everywhere. Shame that the entrance to Chitchen next to the hotel is closed at present but the free shuttle was great.
10
Martin
21 feb 2023
·
Se alojó 3 noches
The absolute best experience while visiting Chichen Itza. Greeted by a nice guy at the parking lot who confirmed my reservation. Then by a friendly guy at check in who offered to set up a private tour guide. We accepted and was the best decision. We were shown to our room buy again a very nice and helpful bell man. Food was wonderful, the grounds were wonderful. The staff was honest and friendly. I can't say enough good things about our experience.
The absolute best experience while visiting Chichen Itza. Greeted by a nice guy at the parking lot who confirmed my reservation. Then by a friendly guy at check in who offered to set up a private tour guide. We accepted and was the best decision. We were shown to our room buy again a very nice and helpful bell man. Food was wonderful, the grounds were wonderful. The staff was honest and friendly. I can't say enough good things about our experience.
6
Malin
14 ene 2026
·
Se alojó 2 noches
+okej läge, ganska nära Chichen Itza +stort rum med balkong +fin grön trädgård med mycket växtlighet +lätt att parkera +trevlig personal -ödsligt ställe med mycket outnyttjade ytor -var inte gångavstånd till Chichen Itza (som vi trodde), gamla entrén stängd -väldigt dyrt att köpa mineralvatten på hotellet (inget mineralvatten på rummet) -medioker restaurang
+okej läge, ganska nära Chichen Itza +stort rum med balkong +fin grön trädgård med mycket växtlighet +lätt att parkera +trevlig personal -ödsligt ställe med mycket outnyttjade ytor -var inte gångavstånd till Chichen Itza (som vi trodde), gamla entrén stängd -väldigt dyrt att köpa mineralvatten på hotellet (inget mineralvatten på rummet) -medioker restaurang
4
Sarah
28 oct 2025
·
Se alojó 2 noches
Location to Chichen Itza is great and we appreciated the tour guide and early ticket purchases arranged by the hotel to beat the queues. The staff were very helpful and friendly overall and there seems to be a lot of work going on across the resort. That said, I’m not sure why ratings for the hotel and rooms is so high amongst other guests. Despite having a superior room it was tired. The shower didn’t drain at all well so flooded the bathroom floor, there was no sound proofing and we could hear everything going on along the balcony outside and down in the gardens below. On the second morning before check out we had to endure 2.5 hours (8-10.30am) of someone chainsawing logs in the garden. The site seemed to have been hit by a storm or been allowed to fall into a state of disrepair as many of the chalets had thatched roofs that had fallen in. Maybe as we visited out of season it will all be fixed in time. Restaurant was ok with a range of options but after eating there a couple of times, options felt limited. Breakfast was expensive and not worth it as an add on.
Location to Chichen Itza is great and we appreciated the tour guide and early ticket purchases arranged by the hotel to beat the queues. The staff were very helpful and friendly overall and there seems to be a lot of work going on across the resort. That said, I’m not sure why ratings for the hotel and rooms is so high amongst other guests. Despite having a superior room it was tired. The shower didn’t drain at all well so flooded the bathroom floor, there was no sound proofing and we could hear everything going on along the balcony outside and down in the gardens below. On the second morning before check out we had to endure 2.5 hours (8-10.30am) of someone chainsawing logs in the garden. The site seemed to have been hit by a storm or been allowed to fall into a state of disrepair as many of the chalets had thatched roofs that had fallen in. Maybe as we visited out of season it will all be fixed in time. Restaurant was ok with a range of options but after eating there a couple of times, options felt limited. Breakfast was expensive and not worth it as an add on.
10
Doug
22 mar 2023
·
One of the nicest hotels I've ever stayed at! Very helpful front desk staff, loaded with information about the hotel's history. Incredibly extensive grounds, two lovely pools, great dining room. Plus, they arranged a private tour of Chichen Itza for me, which included transportation to the front gate, no-line tickets, and knowledgeable and friendly guide of the grounds. My room was spacious, with a nice balcony, and everything was delightful!
One of the nicest hotels I've ever stayed at! Very helpful front desk staff, loaded with information about the hotel's history. Incredibly extensive grounds, two lovely pools, great dining room. Plus, they arranged a private tour of Chichen Itza for me, which included transportation to the front gate, no-line tickets, and knowledgeable and friendly guide of the grounds. My room was spacious, with a nice balcony, and everything was delightful!
8
Jose luis
2 dic 2025
·
Se alojó 1 noche
Un hotel grande en ciertas zonas descuidada, fallo la televisión y la red. Pero en general el servicio fue bueno
Un hotel grande en ciertas zonas descuidada, fallo la televisión y la red. Pero en general el servicio fue bueno
10
Jorge
11 feb 2026
·
Se alojó 1 noche
Clean room, 5 min drive to ruins., hotel is an old hacienda
Clean room, 5 min drive to ruins., hotel is an old hacienda
10
Crystal
8 ene 2026
·
Se alojó 2 noches
It was a beautiful area to sit. Pool was too cold to swim.
It was a beautiful area to sit. Pool was too cold to swim.
6
Dan
3 ene 2026
·
Se alojó 3 noches
Beautiful, historic property but inconsistent services and amenities. Grounds - lovely, intricately carved wood accents, lush gardens, Spanish-colonial architecture. Rooms - Spacious, comfortable beds, good AC. Large spa tub, but no bubble bath. No hair dryer or working TV in the rooms. Gorgeous leather-woven chairs but it's not easy to sit down and enjoy a meal bc chairs and table on the balcony are different heights. Restaurant - There's only 1 restaurant on the property, not 3. Food quality and service is variable. Too expensive for what you get, and there's a bit of nickeI-and diming that we haven't encountered at other resorts. Numerous food items on the menu were unavailable, which limited the selections. Amenities - Nice pool area, beautiful gardens. But several things noted on the hotel map are non-existent (i.e. a stable and horse area). There's a planetarium on site, which is pretty cool, but the projector needs a new bulb as images were pretty dim. Proximity - within sight of Chichen Itza, but not within walking distance with surrounding jungle and roads. It's about 10 minutes away by car, depending on traffic. Car service to airport - Terrible. Driver decided to take us on an unrequested scenic drive thru Valladolid rather than the direct route to the Cancun airport. Worse, he got lost in Valladolid, and my husband had to redirect him to the highway. Had we not caught on, we would have missed our flight. Not worth the hefty price we paid for this.
Beautiful, historic property but inconsistent services and amenities. Grounds - lovely, intricately carved wood accents, lush gardens, Spanish-colonial architecture. Rooms - Spacious, comfortable beds, good AC. Large spa tub, but no bubble bath. No hair dryer or working TV in the rooms. Gorgeous leather-woven chairs but it's not easy to sit down and enjoy a meal bc chairs and table on the balcony are different heights. Restaurant - There's only 1 restaurant on the property, not 3. Food quality and service is variable. Too expensive for what you get, and there's a bit of nickeI-and diming that we haven't encountered at other resorts. Numerous food items on the menu were unavailable, which limited the selections. Amenities - Nice pool area, beautiful gardens. But several things noted on the hotel map are non-existent (i.e. a stable and horse area). There's a planetarium on site, which is pretty cool, but the projector needs a new bulb as images were pretty dim. Proximity - within sight of Chichen Itza, but not within walking distance with surrounding jungle and roads. It's about 10 minutes away by car, depending on traffic. Car service to airport - Terrible. Driver decided to take us on an unrequested scenic drive thru Valladolid rather than the direct route to the Cancun airport. Worse, he got lost in Valladolid, and my husband had to redirect him to the highway. Had we not caught on, we would have missed our flight. Not worth the hefty price we paid for this.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
Las opiniones mencionan constantemente habitaciones limpias, y algunos señalan áreas comunes bien cuidadas. Se aprecia cierto desgaste por el mantenimiento en algunos lugares, pero no se informaron problemas de higiene.
Reseñas de huéspedes relacionadas
8
Don
25 ene 2026
·
Se alojó 2 noches
Friendly staff. Clean room.
Friendly staff. Clean room.
8
Gregg
27 feb 2026
·
Se alojó 1 noche
The staff is courteous and the grounds are intriguing. You can tell it was once an amazing place. But it’s fallen into quite a bit of disrepair. Also the private entrance to the ruins no longer exists. We stayed in the “modern” building. Our room had the tv removed, but the wall brackets for it were still on the wall. The room came with a nice soaking tub for two, which was nice. If they’d removed the brackets and patched the walls it would have been fine. The hotel common areas are better cared for. The restaurant is very nice. So it’s an odd mix of beauty, bits of luxury, and neglect, but nothing unsafe or dirty. I’d stay again.
The staff is courteous and the grounds are intriguing. You can tell it was once an amazing place. But it’s fallen into quite a bit of disrepair. Also the private entrance to the ruins no longer exists. We stayed in the “modern” building. Our room had the tv removed, but the wall brackets for it were still on the wall. The room came with a nice soaking tub for two, which was nice. If they’d removed the brackets and patched the walls it would have been fine. The hotel common areas are better cared for. The restaurant is very nice. So it’s an odd mix of beauty, bits of luxury, and neglect, but nothing unsafe or dirty. I’d stay again.
10
Chele
14 feb 2026
·
Se alojó 5 noches
Staff was excellent, room was large, very clean and comfortable. View of the Observatory is superb. Every meal at the restaurant was delicious.
Staff was excellent, room was large, very clean and comfortable. View of the Observatory is superb. Every meal at the restaurant was delicious.
4
Sarah
28 oct 2025
·
Se alojó 2 noches
Location to Chichen Itza is great and we appreciated the tour guide and early ticket purchases arranged by the hotel to beat the queues. The staff were very helpful and friendly overall and there seems to be a lot of work going on across the resort. That said, I’m not sure why ratings for the hotel and rooms is so high amongst other guests. Despite having a superior room it was tired. The shower didn’t drain at all well so flooded the bathroom floor, there was no sound proofing and we could hear everything going on along the balcony outside and down in the gardens below. On the second morning before check out we had to endure 2.5 hours (8-10.30am) of someone chainsawing logs in the garden. The site seemed to have been hit by a storm or been allowed to fall into a state of disrepair as many of the chalets had thatched roofs that had fallen in. Maybe as we visited out of season it will all be fixed in time. Restaurant was ok with a range of options but after eating there a couple of times, options felt limited. Breakfast was expensive and not worth it as an add on.
Location to Chichen Itza is great and we appreciated the tour guide and early ticket purchases arranged by the hotel to beat the queues. The staff were very helpful and friendly overall and there seems to be a lot of work going on across the resort. That said, I’m not sure why ratings for the hotel and rooms is so high amongst other guests. Despite having a superior room it was tired. The shower didn’t drain at all well so flooded the bathroom floor, there was no sound proofing and we could hear everything going on along the balcony outside and down in the gardens below. On the second morning before check out we had to endure 2.5 hours (8-10.30am) of someone chainsawing logs in the garden. The site seemed to have been hit by a storm or been allowed to fall into a state of disrepair as many of the chalets had thatched roofs that had fallen in. Maybe as we visited out of season it will all be fixed in time. Restaurant was ok with a range of options but after eating there a couple of times, options felt limited. Breakfast was expensive and not worth it as an add on.
10
Gabriela
20 feb 2023
·
Se alojó 2 noches
Todo el hotel me pareció hermoso, tranquilo, muy limpio y sus alrrededores del hotel maravilloso con mucha vegetación dónde caminar. Excelente
Todo el hotel me pareció hermoso, tranquilo, muy limpio y sus alrrededores del hotel maravilloso con mucha vegetación dónde caminar. Excelente
10
Jorge
11 feb 2026
·
Se alojó 1 noche
Clean room, 5 min drive to ruins., hotel is an old hacienda
Clean room, 5 min drive to ruins., hotel is an old hacienda
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las habitaciones son generalmente amplias y cómodas, muchas con balcones y espectaculares vistas al observatorio. Algunos las consideran anticuadas con problemas de mantenimiento como televisores retirados o rotos y mal drenaje en las duchas, además de ocasionales peculiaridades en la distribución.
Reseñas de huéspedes relacionadas
10
Matthias
24 nov 2025
·
Se alojó 1 noche
Ein wunderbares Hotel! Wir hatten das Zimmer mit Blick auf das Observatorium! PHÄNOMENAL! Das Zimmer mit Badezimmer war sehr groß. Wir haben uns hier sehr wohl gefühlt. Im Restaurant waren wir 2 mal essen - eine gute Auswahl. Das Hotelpersonal war sehr freundlich und konnte all unsere Anfragen (Transporte, Chichen Itza Besuch) zur vollsten Zufriedenheit erfüllen.
Ein wunderbares Hotel! Wir hatten das Zimmer mit Blick auf das Observatorium! PHÄNOMENAL! Das Zimmer mit Badezimmer war sehr groß. Wir haben uns hier sehr wohl gefühlt. Im Restaurant waren wir 2 mal essen - eine gute Auswahl. Das Hotelpersonal war sehr freundlich und konnte all unsere Anfragen (Transporte, Chichen Itza Besuch) zur vollsten Zufriedenheit erfüllen.
8
Gregg
27 feb 2026
·
Se alojó 1 noche
The staff is courteous and the grounds are intriguing. You can tell it was once an amazing place. But it’s fallen into quite a bit of disrepair. Also the private entrance to the ruins no longer exists. We stayed in the “modern” building. Our room had the tv removed, but the wall brackets for it were still on the wall. The room came with a nice soaking tub for two, which was nice. If they’d removed the brackets and patched the walls it would have been fine. The hotel common areas are better cared for. The restaurant is very nice. So it’s an odd mix of beauty, bits of luxury, and neglect, but nothing unsafe or dirty. I’d stay again.
The staff is courteous and the grounds are intriguing. You can tell it was once an amazing place. But it’s fallen into quite a bit of disrepair. Also the private entrance to the ruins no longer exists. We stayed in the “modern” building. Our room had the tv removed, but the wall brackets for it were still on the wall. The room came with a nice soaking tub for two, which was nice. If they’d removed the brackets and patched the walls it would have been fine. The hotel common areas are better cared for. The restaurant is very nice. So it’s an odd mix of beauty, bits of luxury, and neglect, but nothing unsafe or dirty. I’d stay again.
10
Paul
7 ene 2026
·
Se alojó 2 noches
We loved our stay at Mayaland - huge room with balcony overlooking the Chitchen Itza observatory. Yes some of the resort needs updating (work is underway but wasn’t an issue) but the place oozes charm and character and the history of building is felt everywhere. Shame that the entrance to Chitchen next to the hotel is closed at present but the free shuttle was great.
We loved our stay at Mayaland - huge room with balcony overlooking the Chitchen Itza observatory. Yes some of the resort needs updating (work is underway but wasn’t an issue) but the place oozes charm and character and the history of building is felt everywhere. Shame that the entrance to Chitchen next to the hotel is closed at present but the free shuttle was great.
10
Henrik Storm
13 feb 2026
·
Se alojó 1 noche
Fantastisk flot hotel + omgivelser. Dejligt værelse - stort og med super udsigt. Meget venlige ansatte. Ærgerligt at den særlige indgang til Chichen Itza er lukket.
Fantastisk flot hotel + omgivelser. Dejligt værelse - stort og med super udsigt. Meget venlige ansatte. Ærgerligt at den særlige indgang til Chichen Itza er lukket.
10
Chele
14 feb 2026
·
Se alojó 5 noches
Staff was excellent, room was large, very clean and comfortable. View of the Observatory is superb. Every meal at the restaurant was delicious.
Staff was excellent, room was large, very clean and comfortable. View of the Observatory is superb. Every meal at the restaurant was delicious.
4
Sarah
28 oct 2025
·
Se alojó 2 noches
Location to Chichen Itza is great and we appreciated the tour guide and early ticket purchases arranged by the hotel to beat the queues. The staff were very helpful and friendly overall and there seems to be a lot of work going on across the resort. That said, I’m not sure why ratings for the hotel and rooms is so high amongst other guests. Despite having a superior room it was tired. The shower didn’t drain at all well so flooded the bathroom floor, there was no sound proofing and we could hear everything going on along the balcony outside and down in the gardens below. On the second morning before check out we had to endure 2.5 hours (8-10.30am) of someone chainsawing logs in the garden. The site seemed to have been hit by a storm or been allowed to fall into a state of disrepair as many of the chalets had thatched roofs that had fallen in. Maybe as we visited out of season it will all be fixed in time. Restaurant was ok with a range of options but after eating there a couple of times, options felt limited. Breakfast was expensive and not worth it as an add on.
Location to Chichen Itza is great and we appreciated the tour guide and early ticket purchases arranged by the hotel to beat the queues. The staff were very helpful and friendly overall and there seems to be a lot of work going on across the resort. That said, I’m not sure why ratings for the hotel and rooms is so high amongst other guests. Despite having a superior room it was tired. The shower didn’t drain at all well so flooded the bathroom floor, there was no sound proofing and we could hear everything going on along the balcony outside and down in the gardens below. On the second morning before check out we had to endure 2.5 hours (8-10.30am) of someone chainsawing logs in the garden. The site seemed to have been hit by a storm or been allowed to fall into a state of disrepair as many of the chalets had thatched roofs that had fallen in. Maybe as we visited out of season it will all be fixed in time. Restaurant was ok with a range of options but after eating there a couple of times, options felt limited. Breakfast was expensive and not worth it as an add on.
10
Doug
22 mar 2023
·
One of the nicest hotels I've ever stayed at! Very helpful front desk staff, loaded with information about the hotel's history. Incredibly extensive grounds, two lovely pools, great dining room. Plus, they arranged a private tour of Chichen Itza for me, which included transportation to the front gate, no-line tickets, and knowledgeable and friendly guide of the grounds. My room was spacious, with a nice balcony, and everything was delightful!
One of the nicest hotels I've ever stayed at! Very helpful front desk staff, loaded with information about the hotel's history. Incredibly extensive grounds, two lovely pools, great dining room. Plus, they arranged a private tour of Chichen Itza for me, which included transportation to the front gate, no-line tickets, and knowledgeable and friendly guide of the grounds. My room was spacious, with a nice balcony, and everything was delightful!
8
Jose luis
2 dic 2025
·
Se alojó 1 noche
Un hotel grande en ciertas zonas descuidada, fallo la televisión y la red. Pero en general el servicio fue bueno
Un hotel grande en ciertas zonas descuidada, fallo la televisión y la red. Pero en general el servicio fue bueno
10
Per-Olov
30 dic 2025
·
Se alojó 1 noche
Fantastiskt rum med en magisk utsikt
Fantastiskt rum med en magisk utsikt
6
Dan
3 ene 2026
·
Se alojó 3 noches
Beautiful, historic property but inconsistent services and amenities. Grounds - lovely, intricately carved wood accents, lush gardens, Spanish-colonial architecture. Rooms - Spacious, comfortable beds, good AC. Large spa tub, but no bubble bath. No hair dryer or working TV in the rooms. Gorgeous leather-woven chairs but it's not easy to sit down and enjoy a meal bc chairs and table on the balcony are different heights. Restaurant - There's only 1 restaurant on the property, not 3. Food quality and service is variable. Too expensive for what you get, and there's a bit of nickeI-and diming that we haven't encountered at other resorts. Numerous food items on the menu were unavailable, which limited the selections. Amenities - Nice pool area, beautiful gardens. But several things noted on the hotel map are non-existent (i.e. a stable and horse area). There's a planetarium on site, which is pretty cool, but the projector needs a new bulb as images were pretty dim. Proximity - within sight of Chichen Itza, but not within walking distance with surrounding jungle and roads. It's about 10 minutes away by car, depending on traffic. Car service to airport - Terrible. Driver decided to take us on an unrequested scenic drive thru Valladolid rather than the direct route to the Cancun airport. Worse, he got lost in Valladolid, and my husband had to redirect him to the highway. Had we not caught on, we would have missed our flight. Not worth the hefty price we paid for this.
Beautiful, historic property but inconsistent services and amenities. Grounds - lovely, intricately carved wood accents, lush gardens, Spanish-colonial architecture. Rooms - Spacious, comfortable beds, good AC. Large spa tub, but no bubble bath. No hair dryer or working TV in the rooms. Gorgeous leather-woven chairs but it's not easy to sit down and enjoy a meal bc chairs and table on the balcony are different heights. Restaurant - There's only 1 restaurant on the property, not 3. Food quality and service is variable. Too expensive for what you get, and there's a bit of nickeI-and diming that we haven't encountered at other resorts. Numerous food items on the menu were unavailable, which limited the selections. Amenities - Nice pool area, beautiful gardens. But several things noted on the hotel map are non-existent (i.e. a stable and horse area). There's a planetarium on site, which is pretty cool, but the projector needs a new bulb as images were pretty dim. Proximity - within sight of Chichen Itza, but not within walking distance with surrounding jungle and roads. It's about 10 minutes away by car, depending on traffic. Car service to airport - Terrible. Driver decided to take us on an unrequested scenic drive thru Valladolid rather than the direct route to the Cancun airport. Worse, he got lost in Valladolid, and my husband had to redirect him to the highway. Had we not caught on, we would have missed our flight. Not worth the hefty price we paid for this.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
El personal es ampliamente elogiado por su amabilidad y disposición a ayudar, y a menudo organiza visitas, entradas y traslados a Chichén Itzá. Existen algunas inconsistencias ocasionales, como un traslado deficiente desde el aeropuerto.
Reseñas de huéspedes relacionadas
8
Don
25 ene 2026
·
Se alojó 2 noches
Friendly staff. Clean room.
Friendly staff. Clean room.
10
Matthias
24 nov 2025
·
Se alojó 1 noche
Ein wunderbares Hotel! Wir hatten das Zimmer mit Blick auf das Observatorium! PHÄNOMENAL! Das Zimmer mit Badezimmer war sehr groß. Wir haben uns hier sehr wohl gefühlt. Im Restaurant waren wir 2 mal essen - eine gute Auswahl. Das Hotelpersonal war sehr freundlich und konnte all unsere Anfragen (Transporte, Chichen Itza Besuch) zur vollsten Zufriedenheit erfüllen.
Ein wunderbares Hotel! Wir hatten das Zimmer mit Blick auf das Observatorium! PHÄNOMENAL! Das Zimmer mit Badezimmer war sehr groß. Wir haben uns hier sehr wohl gefühlt. Im Restaurant waren wir 2 mal essen - eine gute Auswahl. Das Hotelpersonal war sehr freundlich und konnte all unsere Anfragen (Transporte, Chichen Itza Besuch) zur vollsten Zufriedenheit erfüllen.
10
Martin
21 feb 2023
·
Se alojó 3 noches
The absolute best experience while visiting Chichen Itza. Greeted by a nice guy at the parking lot who confirmed my reservation. Then by a friendly guy at check in who offered to set up a private tour guide. We accepted and was the best decision. We were shown to our room buy again a very nice and helpful bell man. Food was wonderful, the grounds were wonderful. The staff was honest and friendly. I can't say enough good things about our experience.
The absolute best experience while visiting Chichen Itza. Greeted by a nice guy at the parking lot who confirmed my reservation. Then by a friendly guy at check in who offered to set up a private tour guide. We accepted and was the best decision. We were shown to our room buy again a very nice and helpful bell man. Food was wonderful, the grounds were wonderful. The staff was honest and friendly. I can't say enough good things about our experience.
10
Linda
20 sept 2025
·
Se alojó 1 noche
Sraff was amazing. Hotel and room very nice and so much history.
Sraff was amazing. Hotel and room very nice and so much history.
10
Diana
2 ago 2025
·
Se alojó 1 noche
Really beautiful place. You feel like you descended in a different world, in the middle of the forest ( Yucatán moist forest). It is more beautiful than I imagined when I booked it. The staff in the reception and restaurant, absolutely sweet.
Really beautiful place. You feel like you descended in a different world, in the middle of the forest ( Yucatán moist forest). It is more beautiful than I imagined when I booked it. The staff in the reception and restaurant, absolutely sweet.
10
Alejandro
8 abr 2023
·
Se alojó 2 noches
Great hotel for a visit to Chichen Itza. Very convenient location, amazing views. Super friendly staff.
Great hotel for a visit to Chichen Itza. Very convenient location, amazing views. Super friendly staff.
10
Chele
14 feb 2026
·
Se alojó 5 noches
Staff was excellent, room was large, very clean and comfortable. View of the Observatory is superb. Every meal at the restaurant was delicious.
Staff was excellent, room was large, very clean and comfortable. View of the Observatory is superb. Every meal at the restaurant was delicious.
4
Sarah
28 oct 2025
·
Se alojó 2 noches
Location to Chichen Itza is great and we appreciated the tour guide and early ticket purchases arranged by the hotel to beat the queues. The staff were very helpful and friendly overall and there seems to be a lot of work going on across the resort. That said, I’m not sure why ratings for the hotel and rooms is so high amongst other guests. Despite having a superior room it was tired. The shower didn’t drain at all well so flooded the bathroom floor, there was no sound proofing and we could hear everything going on along the balcony outside and down in the gardens below. On the second morning before check out we had to endure 2.5 hours (8-10.30am) of someone chainsawing logs in the garden. The site seemed to have been hit by a storm or been allowed to fall into a state of disrepair as many of the chalets had thatched roofs that had fallen in. Maybe as we visited out of season it will all be fixed in time. Restaurant was ok with a range of options but after eating there a couple of times, options felt limited. Breakfast was expensive and not worth it as an add on.
Location to Chichen Itza is great and we appreciated the tour guide and early ticket purchases arranged by the hotel to beat the queues. The staff were very helpful and friendly overall and there seems to be a lot of work going on across the resort. That said, I’m not sure why ratings for the hotel and rooms is so high amongst other guests. Despite having a superior room it was tired. The shower didn’t drain at all well so flooded the bathroom floor, there was no sound proofing and we could hear everything going on along the balcony outside and down in the gardens below. On the second morning before check out we had to endure 2.5 hours (8-10.30am) of someone chainsawing logs in the garden. The site seemed to have been hit by a storm or been allowed to fall into a state of disrepair as many of the chalets had thatched roofs that had fallen in. Maybe as we visited out of season it will all be fixed in time. Restaurant was ok with a range of options but after eating there a couple of times, options felt limited. Breakfast was expensive and not worth it as an add on.
10
Doug
22 mar 2023
·
One of the nicest hotels I've ever stayed at! Very helpful front desk staff, loaded with information about the hotel's history. Incredibly extensive grounds, two lovely pools, great dining room. Plus, they arranged a private tour of Chichen Itza for me, which included transportation to the front gate, no-line tickets, and knowledgeable and friendly guide of the grounds. My room was spacious, with a nice balcony, and everything was delightful!
One of the nicest hotels I've ever stayed at! Very helpful front desk staff, loaded with information about the hotel's history. Incredibly extensive grounds, two lovely pools, great dining room. Plus, they arranged a private tour of Chichen Itza for me, which included transportation to the front gate, no-line tickets, and knowledgeable and friendly guide of the grounds. My room was spacious, with a nice balcony, and everything was delightful!
6
Dan
3 ene 2026
·
Se alojó 3 noches
Beautiful, historic property but inconsistent services and amenities. Grounds - lovely, intricately carved wood accents, lush gardens, Spanish-colonial architecture. Rooms - Spacious, comfortable beds, good AC. Large spa tub, but no bubble bath. No hair dryer or working TV in the rooms. Gorgeous leather-woven chairs but it's not easy to sit down and enjoy a meal bc chairs and table on the balcony are different heights. Restaurant - There's only 1 restaurant on the property, not 3. Food quality and service is variable. Too expensive for what you get, and there's a bit of nickeI-and diming that we haven't encountered at other resorts. Numerous food items on the menu were unavailable, which limited the selections. Amenities - Nice pool area, beautiful gardens. But several things noted on the hotel map are non-existent (i.e. a stable and horse area). There's a planetarium on site, which is pretty cool, but the projector needs a new bulb as images were pretty dim. Proximity - within sight of Chichen Itza, but not within walking distance with surrounding jungle and roads. It's about 10 minutes away by car, depending on traffic. Car service to airport - Terrible. Driver decided to take us on an unrequested scenic drive thru Valladolid rather than the direct route to the Cancun airport. Worse, he got lost in Valladolid, and my husband had to redirect him to the highway. Had we not caught on, we would have missed our flight. Not worth the hefty price we paid for this.
Beautiful, historic property but inconsistent services and amenities. Grounds - lovely, intricately carved wood accents, lush gardens, Spanish-colonial architecture. Rooms - Spacious, comfortable beds, good AC. Large spa tub, but no bubble bath. No hair dryer or working TV in the rooms. Gorgeous leather-woven chairs but it's not easy to sit down and enjoy a meal bc chairs and table on the balcony are different heights. Restaurant - There's only 1 restaurant on the property, not 3. Food quality and service is variable. Too expensive for what you get, and there's a bit of nickeI-and diming that we haven't encountered at other resorts. Numerous food items on the menu were unavailable, which limited the selections. Amenities - Nice pool area, beautiful gardens. But several things noted on the hotel map are non-existent (i.e. a stable and horse area). There's a planetarium on site, which is pretty cool, but the projector needs a new bulb as images were pretty dim. Proximity - within sight of Chichen Itza, but not within walking distance with surrounding jungle and roads. It's about 10 minutes away by car, depending on traffic. Car service to airport - Terrible. Driver decided to take us on an unrequested scenic drive thru Valladolid rather than the direct route to the Cancun airport. Worse, he got lost in Valladolid, and my husband had to redirect him to the highway. Had we not caught on, we would have missed our flight. Not worth the hefty price we paid for this.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Ubicación
Excelente para visitar Chichén Itzá, con vistas al observatorio y una corta distancia en coche al sitio arqueológico. La antigua entrada privada está cerrada y caminar es poco fiable, por lo que la mayoría de los huéspedes dependen del servicio de transporte del hotel o de rápidos viajes en coche.
Reseñas de huéspedes relacionadas
10
Roberta
20 ene 2026
·
Se alojó 1 noche
A localização do hotel é incrivel! A estrutura em si é boa e está em bom estado de conservaca, muito embora a secoracao ptecise ser mosernizada.
A localização do hotel é incrivel! A estrutura em si é boa e está em bom estado de conservaca, muito embora a secoracao ptecise ser mosernizada.
10
Barbara Eve
21 mar 2023
·
Se alojó 1 noche
AMAZING! We had an incredible view of the ancient observatory, the food was fabulous, and the tour was top notch. I was super hesitant to make a reservation because I read some reviews about a dispute between owners but I trusted Expedia to at least get me my money back if something went wrong so I took the risk and booked 2 rooms for my son’s equinox birthday and am so glad I did. My only regret is that I didn’t book 5 rooms and invite all his friends (as I had previously wanted to but was worried about the risk) this place is truly a gem and within the Chichén Itzá grounds. The local gate was not open when we arrived but the hotel tour bus get us efficiently through the other gate. Super worth it
AMAZING! We had an incredible view of the ancient observatory, the food was fabulous, and the tour was top notch. I was super hesitant to make a reservation because I read some reviews about a dispute between owners but I trusted Expedia to at least get me my money back if something went wrong so I took the risk and booked 2 rooms for my son’s equinox birthday and am so glad I did. My only regret is that I didn’t book 5 rooms and invite all his friends (as I had previously wanted to but was worried about the risk) this place is truly a gem and within the Chichén Itzá grounds. The local gate was not open when we arrived but the hotel tour bus get us efficiently through the other gate. Super worth it
10
Paul
7 ene 2026
·
Se alojó 2 noches
We loved our stay at Mayaland - huge room with balcony overlooking the Chitchen Itza observatory. Yes some of the resort needs updating (work is underway but wasn’t an issue) but the place oozes charm and character and the history of building is felt everywhere. Shame that the entrance to Chitchen next to the hotel is closed at present but the free shuttle was great.
We loved our stay at Mayaland - huge room with balcony overlooking the Chitchen Itza observatory. Yes some of the resort needs updating (work is underway but wasn’t an issue) but the place oozes charm and character and the history of building is felt everywhere. Shame that the entrance to Chitchen next to the hotel is closed at present but the free shuttle was great.
10
Henrik Storm
13 feb 2026
·
Se alojó 1 noche
Fantastisk flot hotel + omgivelser. Dejligt værelse - stort og med super udsigt. Meget venlige ansatte. Ærgerligt at den særlige indgang til Chichen Itza er lukket.
Fantastisk flot hotel + omgivelser. Dejligt værelse - stort og med super udsigt. Meget venlige ansatte. Ærgerligt at den særlige indgang til Chichen Itza er lukket.
10
Alejandro
8 abr 2023
·
Se alojó 2 noches
Great hotel for a visit to Chichen Itza. Very convenient location, amazing views. Super friendly staff.
Great hotel for a visit to Chichen Itza. Very convenient location, amazing views. Super friendly staff.
6
Malin
14 ene 2026
·
Se alojó 2 noches
+okej läge, ganska nära Chichen Itza +stort rum med balkong +fin grön trädgård med mycket växtlighet +lätt att parkera +trevlig personal -ödsligt ställe med mycket outnyttjade ytor -var inte gångavstånd till Chichen Itza (som vi trodde), gamla entrén stängd -väldigt dyrt att köpa mineralvatten på hotellet (inget mineralvatten på rummet) -medioker restaurang
+okej läge, ganska nära Chichen Itza +stort rum med balkong +fin grön trädgård med mycket växtlighet +lätt att parkera +trevlig personal -ödsligt ställe med mycket outnyttjade ytor -var inte gångavstånd till Chichen Itza (som vi trodde), gamla entrén stängd -väldigt dyrt att köpa mineralvatten på hotellet (inget mineralvatten på rummet) -medioker restaurang
10
Chele
14 feb 2026
·
Se alojó 5 noches
Staff was excellent, room was large, very clean and comfortable. View of the Observatory is superb. Every meal at the restaurant was delicious.
Staff was excellent, room was large, very clean and comfortable. View of the Observatory is superb. Every meal at the restaurant was delicious.
10
Jorge
11 feb 2026
·
Se alojó 1 noche
Clean room, 5 min drive to ruins., hotel is an old hacienda
Clean room, 5 min drive to ruins., hotel is an old hacienda
10
Thami
21 dic 2025
·
Se alojó 1 noche
Fantastic location
Fantastic location
6
Dan
3 ene 2026
·
Se alojó 3 noches
Beautiful, historic property but inconsistent services and amenities. Grounds - lovely, intricately carved wood accents, lush gardens, Spanish-colonial architecture. Rooms - Spacious, comfortable beds, good AC. Large spa tub, but no bubble bath. No hair dryer or working TV in the rooms. Gorgeous leather-woven chairs but it's not easy to sit down and enjoy a meal bc chairs and table on the balcony are different heights. Restaurant - There's only 1 restaurant on the property, not 3. Food quality and service is variable. Too expensive for what you get, and there's a bit of nickeI-and diming that we haven't encountered at other resorts. Numerous food items on the menu were unavailable, which limited the selections. Amenities - Nice pool area, beautiful gardens. But several things noted on the hotel map are non-existent (i.e. a stable and horse area). There's a planetarium on site, which is pretty cool, but the projector needs a new bulb as images were pretty dim. Proximity - within sight of Chichen Itza, but not within walking distance with surrounding jungle and roads. It's about 10 minutes away by car, depending on traffic. Car service to airport - Terrible. Driver decided to take us on an unrequested scenic drive thru Valladolid rather than the direct route to the Cancun airport. Worse, he got lost in Valladolid, and my husband had to redirect him to the highway. Had we not caught on, we would have missed our flight. Not worth the hefty price we paid for this.
Beautiful, historic property but inconsistent services and amenities. Grounds - lovely, intricately carved wood accents, lush gardens, Spanish-colonial architecture. Rooms - Spacious, comfortable beds, good AC. Large spa tub, but no bubble bath. No hair dryer or working TV in the rooms. Gorgeous leather-woven chairs but it's not easy to sit down and enjoy a meal bc chairs and table on the balcony are different heights. Restaurant - There's only 1 restaurant on the property, not 3. Food quality and service is variable. Too expensive for what you get, and there's a bit of nickeI-and diming that we haven't encountered at other resorts. Numerous food items on the menu were unavailable, which limited the selections. Amenities - Nice pool area, beautiful gardens. But several things noted on the hotel map are non-existent (i.e. a stable and horse area). There's a planetarium on site, which is pretty cool, but the projector needs a new bulb as images were pretty dim. Proximity - within sight of Chichen Itza, but not within walking distance with surrounding jungle and roads. It's about 10 minutes away by car, depending on traffic. Car service to airport - Terrible. Driver decided to take us on an unrequested scenic drive thru Valladolid rather than the direct route to the Cancun airport. Worse, he got lost in Valladolid, and my husband had to redirect him to the highway. Had we not caught on, we would have missed our flight. Not worth the hefty price we paid for this.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Comida
Las opiniones sobre el restaurante son variadas: varios huéspedes disfrutaron de comidas sabrosas y un agradable comedor. Otros informaron de disponibilidad limitada y precios más altos (especialmente el desayuno y el agua embotellada), con una calidad o servicio desigual.
Reseñas de huéspedes relacionadas
10
Matthias
24 nov 2025
·
Se alojó 1 noche
Ein wunderbares Hotel! Wir hatten das Zimmer mit Blick auf das Observatorium! PHÄNOMENAL! Das Zimmer mit Badezimmer war sehr groß. Wir haben uns hier sehr wohl gefühlt. Im Restaurant waren wir 2 mal essen - eine gute Auswahl. Das Hotelpersonal war sehr freundlich und konnte all unsere Anfragen (Transporte, Chichen Itza Besuch) zur vollsten Zufriedenheit erfüllen.
Ein wunderbares Hotel! Wir hatten das Zimmer mit Blick auf das Observatorium! PHÄNOMENAL! Das Zimmer mit Badezimmer war sehr groß. Wir haben uns hier sehr wohl gefühlt. Im Restaurant waren wir 2 mal essen - eine gute Auswahl. Das Hotelpersonal war sehr freundlich und konnte all unsere Anfragen (Transporte, Chichen Itza Besuch) zur vollsten Zufriedenheit erfüllen.
10
Barbara Eve
21 mar 2023
·
Se alojó 1 noche
AMAZING! We had an incredible view of the ancient observatory, the food was fabulous, and the tour was top notch. I was super hesitant to make a reservation because I read some reviews about a dispute between owners but I trusted Expedia to at least get me my money back if something went wrong so I took the risk and booked 2 rooms for my son’s equinox birthday and am so glad I did. My only regret is that I didn’t book 5 rooms and invite all his friends (as I had previously wanted to but was worried about the risk) this place is truly a gem and within the Chichén Itzá grounds. The local gate was not open when we arrived but the hotel tour bus get us efficiently through the other gate. Super worth it
AMAZING! We had an incredible view of the ancient observatory, the food was fabulous, and the tour was top notch. I was super hesitant to make a reservation because I read some reviews about a dispute between owners but I trusted Expedia to at least get me my money back if something went wrong so I took the risk and booked 2 rooms for my son’s equinox birthday and am so glad I did. My only regret is that I didn’t book 5 rooms and invite all his friends (as I had previously wanted to but was worried about the risk) this place is truly a gem and within the Chichén Itzá grounds. The local gate was not open when we arrived but the hotel tour bus get us efficiently through the other gate. Super worth it
10
Linda
20 sept 2025
·
Se alojó 1 noche
Sraff was amazing. Hotel and room very nice and so much history.
Sraff was amazing. Hotel and room very nice and so much history.
6
Malin
14 ene 2026
·
Se alojó 2 noches
+okej läge, ganska nära Chichen Itza +stort rum med balkong +fin grön trädgård med mycket växtlighet +lätt att parkera +trevlig personal -ödsligt ställe med mycket outnyttjade ytor -var inte gångavstånd till Chichen Itza (som vi trodde), gamla entrén stängd -väldigt dyrt att köpa mineralvatten på hotellet (inget mineralvatten på rummet) -medioker restaurang
+okej läge, ganska nära Chichen Itza +stort rum med balkong +fin grön trädgård med mycket växtlighet +lätt att parkera +trevlig personal -ödsligt ställe med mycket outnyttjade ytor -var inte gångavstånd till Chichen Itza (som vi trodde), gamla entrén stängd -väldigt dyrt att köpa mineralvatten på hotellet (inget mineralvatten på rummet) -medioker restaurang
10
Chele
14 feb 2026
·
Se alojó 5 noches
Staff was excellent, room was large, very clean and comfortable. View of the Observatory is superb. Every meal at the restaurant was delicious.
Staff was excellent, room was large, very clean and comfortable. View of the Observatory is superb. Every meal at the restaurant was delicious.
4
Sarah
28 oct 2025
·
Se alojó 2 noches
Location to Chichen Itza is great and we appreciated the tour guide and early ticket purchases arranged by the hotel to beat the queues. The staff were very helpful and friendly overall and there seems to be a lot of work going on across the resort. That said, I’m not sure why ratings for the hotel and rooms is so high amongst other guests. Despite having a superior room it was tired. The shower didn’t drain at all well so flooded the bathroom floor, there was no sound proofing and we could hear everything going on along the balcony outside and down in the gardens below. On the second morning before check out we had to endure 2.5 hours (8-10.30am) of someone chainsawing logs in the garden. The site seemed to have been hit by a storm or been allowed to fall into a state of disrepair as many of the chalets had thatched roofs that had fallen in. Maybe as we visited out of season it will all be fixed in time. Restaurant was ok with a range of options but after eating there a couple of times, options felt limited. Breakfast was expensive and not worth it as an add on.
Location to Chichen Itza is great and we appreciated the tour guide and early ticket purchases arranged by the hotel to beat the queues. The staff were very helpful and friendly overall and there seems to be a lot of work going on across the resort. That said, I’m not sure why ratings for the hotel and rooms is so high amongst other guests. Despite having a superior room it was tired. The shower didn’t drain at all well so flooded the bathroom floor, there was no sound proofing and we could hear everything going on along the balcony outside and down in the gardens below. On the second morning before check out we had to endure 2.5 hours (8-10.30am) of someone chainsawing logs in the garden. The site seemed to have been hit by a storm or been allowed to fall into a state of disrepair as many of the chalets had thatched roofs that had fallen in. Maybe as we visited out of season it will all be fixed in time. Restaurant was ok with a range of options but after eating there a couple of times, options felt limited. Breakfast was expensive and not worth it as an add on.
10
Doug
22 mar 2023
·
One of the nicest hotels I've ever stayed at! Very helpful front desk staff, loaded with information about the hotel's history. Incredibly extensive grounds, two lovely pools, great dining room. Plus, they arranged a private tour of Chichen Itza for me, which included transportation to the front gate, no-line tickets, and knowledgeable and friendly guide of the grounds. My room was spacious, with a nice balcony, and everything was delightful!
One of the nicest hotels I've ever stayed at! Very helpful front desk staff, loaded with information about the hotel's history. Incredibly extensive grounds, two lovely pools, great dining room. Plus, they arranged a private tour of Chichen Itza for me, which included transportation to the front gate, no-line tickets, and knowledgeable and friendly guide of the grounds. My room was spacious, with a nice balcony, and everything was delightful!
10
Silvia
24 mar 2023
·
Se alojó 2 noches
The hotel and restaurant service was great and we loved the view of the Caracol. Juan, William and other staff were superb as were the rest of staff. Enjoyed the fact that Pavarotti and other Celebrities like J-Lo stayed at this hotel. Some upgrades to shower, hot water, would be nice.
The hotel and restaurant service was great and we loved the view of the Caracol. Juan, William and other staff were superb as were the rest of staff. Enjoyed the fact that Pavarotti and other Celebrities like J-Lo stayed at this hotel. Some upgrades to shower, hot water, would be nice.
10
Bruce
2 nov 2025
·
Se alojó 2 noches
Everything about this hotel is great I love the historic atmosphere The restaurant is amazing
Everything about this hotel is great I love the historic atmosphere The restaurant is amazing
6
Dan
3 ene 2026
·
Se alojó 3 noches
Beautiful, historic property but inconsistent services and amenities. Grounds - lovely, intricately carved wood accents, lush gardens, Spanish-colonial architecture. Rooms - Spacious, comfortable beds, good AC. Large spa tub, but no bubble bath. No hair dryer or working TV in the rooms. Gorgeous leather-woven chairs but it's not easy to sit down and enjoy a meal bc chairs and table on the balcony are different heights. Restaurant - There's only 1 restaurant on the property, not 3. Food quality and service is variable. Too expensive for what you get, and there's a bit of nickeI-and diming that we haven't encountered at other resorts. Numerous food items on the menu were unavailable, which limited the selections. Amenities - Nice pool area, beautiful gardens. But several things noted on the hotel map are non-existent (i.e. a stable and horse area). There's a planetarium on site, which is pretty cool, but the projector needs a new bulb as images were pretty dim. Proximity - within sight of Chichen Itza, but not within walking distance with surrounding jungle and roads. It's about 10 minutes away by car, depending on traffic. Car service to airport - Terrible. Driver decided to take us on an unrequested scenic drive thru Valladolid rather than the direct route to the Cancun airport. Worse, he got lost in Valladolid, and my husband had to redirect him to the highway. Had we not caught on, we would have missed our flight. Not worth the hefty price we paid for this.
Beautiful, historic property but inconsistent services and amenities. Grounds - lovely, intricately carved wood accents, lush gardens, Spanish-colonial architecture. Rooms - Spacious, comfortable beds, good AC. Large spa tub, but no bubble bath. No hair dryer or working TV in the rooms. Gorgeous leather-woven chairs but it's not easy to sit down and enjoy a meal bc chairs and table on the balcony are different heights. Restaurant - There's only 1 restaurant on the property, not 3. Food quality and service is variable. Too expensive for what you get, and there's a bit of nickeI-and diming that we haven't encountered at other resorts. Numerous food items on the menu were unavailable, which limited the selections. Amenities - Nice pool area, beautiful gardens. But several things noted on the hotel map are non-existent (i.e. a stable and horse area). There's a planetarium on site, which is pretty cool, but the projector needs a new bulb as images were pretty dim. Proximity - within sight of Chichen Itza, but not within walking distance with surrounding jungle and roads. It's about 10 minutes away by car, depending on traffic. Car service to airport - Terrible. Driver decided to take us on an unrequested scenic drive thru Valladolid rather than the direct route to the Cancun airport. Worse, he got lost in Valladolid, and my husband had to redirect him to the highway. Had we not caught on, we would have missed our flight. Not worth the hefty price we paid for this.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
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¿Tienes una pregunta?
Las respuestas instantáneas de IA se basan en la información del hotel.
Check-in time starts at15:00Check-in time ends at23:59Check-out time ends at12:00
Pets
Service animals not allowed;Pets not allowed;
Front Desk Services
Contactless check-in is available; This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Identification
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges;
Children And Extra Bed Policy
Extra-person charges may apply and vary depending on property policy; Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding; No rollaway/extra beds available
Dining
Grab a bite at SALON CATHERWOOD, one of the resort's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at one of the 3 bars/lounges. Full breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.Fee for full breakfast: approximately MXN 247 to 295 for adults, and MXN 247 to 295 for children;
Servicios populares
Traslados al aeropuerto
Restaurante
Recepción abierta 24 h
Guardería infantil/Niñera
Servicio de habitaciones
Conserje
General
Servicio de habitaciones
Restaurante
Barbecue Grill (s)
Beach Sun Loungers
Coffee Shop/Café
Wheelchair Accessible (Limited)
Actividades
Jardín
Bicicleta de montaña
Billares
Equitación
Surf
Piscina cubierta
Piscina al aire libre
Terraza
Servicios
Conserje
Recepción abierta 24 h
Guardería infantil/Niñera
Sala(s) de conferencias
Cambio de divisas
Salas de reuniones
Servicio de lavandería
Tiendas
Zona para fumadores
Private Picnics
Aparcamiento
Traslados al aeropuerto
Internet
WiFi