Mayaland Hotel & Bungalows
US$ 147
/noite
Média para outubro
Preços para Mayaland Hotel & Bungalows
Selecione datas para ver preços e disponibilidade
US$ 147
/noite
Média para outubro
Preços médios mensais
Em Mayaland Hotel & Bungalows, o preço por noite é, em média, US$ 141 no mês mais barato (maio) e US$ 201 no mês mais caro (agosto), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| janeiro | US$ 168 |
| fevereiro | US$ 173 |
| março | US$ 171 |
| abril | US$ 155 |
| maio | US$ 141 |
| agosto | US$ 201 |
| outubro | US$ 147 |
| novembro | US$ 151 |
| dezembro | US$ 165 |
J
F
M
A
M
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out. · US$ 147
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Mais caro: agosto (aprox. US$ 201)
Mais barato: maio (aprox. US$ 141)
Sobre este alojamento
Relax in a family-friendly resort with a swimming pool, spa services, and dining options near Chichen Itza's historical sites.
Localização
At the Mayaland Hotel, you will feel the magic and wonder of the grandest Mayan ceremonial center. In 1923, Mayaland was the first Hotel built in Chichén Itzá, making it the first resort within an ancient site in the world. It as much of a landmark as the pyramids that tower above it. Located 1 km from an archaeological area, 6 km from Pisté center, 41.5 km from Valladolid village and 140 km from Manuel Crescencio Rejón International Airport.
Serviço de transporte ao aeroporto
Restaurante
Receção 24 horas
Babysitting/Serviço para crianças
Serviço de quartos
Porteiro
Localização
Km 120 Ctra Merida, Zona Arqueologica, Tinum, Chichén Itzá, Estado de Iucatã, México
Opções de quartos
6
Quarto Superior - Vista Jardim
Detalhes do quarto
Dormidas 6
592 ft²
Ar condicionadoMini barTelevisão
9
Bungalow
Detalhes do quarto
301 ft²
Ar condicionadoMini barTelevisão
7
Room Superior with Views
Detalhes do quarto
Avaliações dos hóspedes sobre Mayaland Hotel & Bungalows
8.7
Fabuloso
Com base em 1.368 avaliações verificadas
Quem se hospeda aqui?
Negócios
0%
Casal
47%
Família
34%
Grupos
13%
Individual
3%
O que pensam os hóspedes
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
No Mayaland Hotel & Bungalows, os viajantes elogiam a equipe atenciosa e prestativa, os quartos espaçosos com vistas do observatório e os terrenos históricos próximos a Chichén Itzá, ao mesmo tempo em que observam áreas desatualizadas ou pouco utilizadas, o fechamento do portão direto e um valor misto para a experiência gastronômica.
Saiba maisIsto foi útil?
O que pensam os hóspedes
No Mayaland Hotel & Bungalows, os viajantes elogiam a equipe atenciosa e prestativa, os quartos espaçosos com vistas do observatório e os terrenos históricos próximos a Chichén Itzá, ao mesmo tempo em que observam áreas desatualizadas ou pouco utilizadas, o fechamento do portão direto e um valor misto para a experiência gastronômica.
Os quartos são frequentemente descritos como muito limpos e confortáveis. Os jardins e as piscinas impressionam, mas algumas partes da propriedade mostram sinais de desgaste e problemas de manutenção esporádicos. Os passeios e traslados organizados pelo hotel ajudam os hóspedes a chegar ao sítio arqueológico rapidamente. Espere uma estadia cheia de personalidade perto das ruínas, com alguns compromissos.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Instalações
Os exuberantes terrenos históricos e as piscinas recebem elogios. Vários hóspedes também notaram áreas desgastadas ou negligenciadas e problemas ocasionais com a TV ou Wi-Fi.
Avaliações dos hóspedes relacionadas
8
Gregg
27 de fev. de 2026
·
A estadia foi de 1 noite
The staff is courteous and the grounds are intriguing. You can tell it was once an amazing place. But it’s fallen into quite a bit of disrepair. Also the private entrance to the ruins no longer exists. We stayed in the “modern” building. Our room had the tv removed, but the wall brackets for it were still on the wall. The room came with a nice soaking tub for two, which was nice. If they’d removed the brackets and patched the walls it would have been fine. The hotel common areas are better cared for. The restaurant is very nice. So it’s an odd mix of beauty, bits of luxury, and neglect, but nothing unsafe or dirty. I’d stay again.
The staff is courteous and the grounds are intriguing. You can tell it was once an amazing place. But it’s fallen into quite a bit of disrepair. Also the private entrance to the ruins no longer exists. We stayed in the “modern” building. Our room had the tv removed, but the wall brackets for it were still on the wall. The room came with a nice soaking tub for two, which was nice. If they’d removed the brackets and patched the walls it would have been fine. The hotel common areas are better cared for. The restaurant is very nice. So it’s an odd mix of beauty, bits of luxury, and neglect, but nothing unsafe or dirty. I’d stay again.
10
Paul
7 de jan. de 2026
·
A estadia foi de 2 noites
We loved our stay at Mayaland - huge room with balcony overlooking the Chitchen Itza observatory. Yes some of the resort needs updating (work is underway but wasn’t an issue) but the place oozes charm and character and the history of building is felt everywhere. Shame that the entrance to Chitchen next to the hotel is closed at present but the free shuttle was great.
We loved our stay at Mayaland - huge room with balcony overlooking the Chitchen Itza observatory. Yes some of the resort needs updating (work is underway but wasn’t an issue) but the place oozes charm and character and the history of building is felt everywhere. Shame that the entrance to Chitchen next to the hotel is closed at present but the free shuttle was great.
10
Martin
21 de fev. de 2023
·
A estadia foi de 3 noites
The absolute best experience while visiting Chichen Itza. Greeted by a nice guy at the parking lot who confirmed my reservation. Then by a friendly guy at check in who offered to set up a private tour guide. We accepted and was the best decision. We were shown to our room buy again a very nice and helpful bell man. Food was wonderful, the grounds were wonderful. The staff was honest and friendly. I can't say enough good things about our experience.
The absolute best experience while visiting Chichen Itza. Greeted by a nice guy at the parking lot who confirmed my reservation. Then by a friendly guy at check in who offered to set up a private tour guide. We accepted and was the best decision. We were shown to our room buy again a very nice and helpful bell man. Food was wonderful, the grounds were wonderful. The staff was honest and friendly. I can't say enough good things about our experience.
6
Malin
14 de jan. de 2026
·
A estadia foi de 2 noites
+okej läge, ganska nära Chichen Itza +stort rum med balkong +fin grön trädgård med mycket växtlighet +lätt att parkera +trevlig personal -ödsligt ställe med mycket outnyttjade ytor -var inte gångavstånd till Chichen Itza (som vi trodde), gamla entrén stängd -väldigt dyrt att köpa mineralvatten på hotellet (inget mineralvatten på rummet) -medioker restaurang
+okej läge, ganska nära Chichen Itza +stort rum med balkong +fin grön trädgård med mycket växtlighet +lätt att parkera +trevlig personal -ödsligt ställe med mycket outnyttjade ytor -var inte gångavstånd till Chichen Itza (som vi trodde), gamla entrén stängd -väldigt dyrt att köpa mineralvatten på hotellet (inget mineralvatten på rummet) -medioker restaurang
4
Sarah
28 de out. de 2025
·
A estadia foi de 2 noites
Location to Chichen Itza is great and we appreciated the tour guide and early ticket purchases arranged by the hotel to beat the queues. The staff were very helpful and friendly overall and there seems to be a lot of work going on across the resort. That said, I’m not sure why ratings for the hotel and rooms is so high amongst other guests. Despite having a superior room it was tired. The shower didn’t drain at all well so flooded the bathroom floor, there was no sound proofing and we could hear everything going on along the balcony outside and down in the gardens below. On the second morning before check out we had to endure 2.5 hours (8-10.30am) of someone chainsawing logs in the garden. The site seemed to have been hit by a storm or been allowed to fall into a state of disrepair as many of the chalets had thatched roofs that had fallen in. Maybe as we visited out of season it will all be fixed in time. Restaurant was ok with a range of options but after eating there a couple of times, options felt limited. Breakfast was expensive and not worth it as an add on.
Location to Chichen Itza is great and we appreciated the tour guide and early ticket purchases arranged by the hotel to beat the queues. The staff were very helpful and friendly overall and there seems to be a lot of work going on across the resort. That said, I’m not sure why ratings for the hotel and rooms is so high amongst other guests. Despite having a superior room it was tired. The shower didn’t drain at all well so flooded the bathroom floor, there was no sound proofing and we could hear everything going on along the balcony outside and down in the gardens below. On the second morning before check out we had to endure 2.5 hours (8-10.30am) of someone chainsawing logs in the garden. The site seemed to have been hit by a storm or been allowed to fall into a state of disrepair as many of the chalets had thatched roofs that had fallen in. Maybe as we visited out of season it will all be fixed in time. Restaurant was ok with a range of options but after eating there a couple of times, options felt limited. Breakfast was expensive and not worth it as an add on.
10
Doug
22 de mar. de 2023
·
One of the nicest hotels I've ever stayed at! Very helpful front desk staff, loaded with information about the hotel's history. Incredibly extensive grounds, two lovely pools, great dining room. Plus, they arranged a private tour of Chichen Itza for me, which included transportation to the front gate, no-line tickets, and knowledgeable and friendly guide of the grounds. My room was spacious, with a nice balcony, and everything was delightful!
One of the nicest hotels I've ever stayed at! Very helpful front desk staff, loaded with information about the hotel's history. Incredibly extensive grounds, two lovely pools, great dining room. Plus, they arranged a private tour of Chichen Itza for me, which included transportation to the front gate, no-line tickets, and knowledgeable and friendly guide of the grounds. My room was spacious, with a nice balcony, and everything was delightful!
8
Jose luis
2 de dez. de 2025
·
A estadia foi de 1 noite
Un hotel grande en ciertas zonas descuidada, fallo la televisión y la red. Pero en general el servicio fue bueno
Un hotel grande en ciertas zonas descuidada, fallo la televisión y la red. Pero en general el servicio fue bueno
10
Jorge
11 de fev. de 2026
·
A estadia foi de 1 noite
Clean room, 5 min drive to ruins., hotel is an old hacienda
Clean room, 5 min drive to ruins., hotel is an old hacienda
10
Crystal
8 de jan. de 2026
·
A estadia foi de 2 noites
It was a beautiful area to sit. Pool was too cold to swim.
It was a beautiful area to sit. Pool was too cold to swim.
6
Dan
3 de jan. de 2026
·
A estadia foi de 3 noites
Beautiful, historic property but inconsistent services and amenities. Grounds - lovely, intricately carved wood accents, lush gardens, Spanish-colonial architecture. Rooms - Spacious, comfortable beds, good AC. Large spa tub, but no bubble bath. No hair dryer or working TV in the rooms. Gorgeous leather-woven chairs but it's not easy to sit down and enjoy a meal bc chairs and table on the balcony are different heights. Restaurant - There's only 1 restaurant on the property, not 3. Food quality and service is variable. Too expensive for what you get, and there's a bit of nickeI-and diming that we haven't encountered at other resorts. Numerous food items on the menu were unavailable, which limited the selections. Amenities - Nice pool area, beautiful gardens. But several things noted on the hotel map are non-existent (i.e. a stable and horse area). There's a planetarium on site, which is pretty cool, but the projector needs a new bulb as images were pretty dim. Proximity - within sight of Chichen Itza, but not within walking distance with surrounding jungle and roads. It's about 10 minutes away by car, depending on traffic. Car service to airport - Terrible. Driver decided to take us on an unrequested scenic drive thru Valladolid rather than the direct route to the Cancun airport. Worse, he got lost in Valladolid, and my husband had to redirect him to the highway. Had we not caught on, we would have missed our flight. Not worth the hefty price we paid for this.
Beautiful, historic property but inconsistent services and amenities. Grounds - lovely, intricately carved wood accents, lush gardens, Spanish-colonial architecture. Rooms - Spacious, comfortable beds, good AC. Large spa tub, but no bubble bath. No hair dryer or working TV in the rooms. Gorgeous leather-woven chairs but it's not easy to sit down and enjoy a meal bc chairs and table on the balcony are different heights. Restaurant - There's only 1 restaurant on the property, not 3. Food quality and service is variable. Too expensive for what you get, and there's a bit of nickeI-and diming that we haven't encountered at other resorts. Numerous food items on the menu were unavailable, which limited the selections. Amenities - Nice pool area, beautiful gardens. But several things noted on the hotel map are non-existent (i.e. a stable and horse area). There's a planetarium on site, which is pretty cool, but the projector needs a new bulb as images were pretty dim. Proximity - within sight of Chichen Itza, but not within walking distance with surrounding jungle and roads. It's about 10 minutes away by car, depending on traffic. Car service to airport - Terrible. Driver decided to take us on an unrequested scenic drive thru Valladolid rather than the direct route to the Cancun airport. Worse, he got lost in Valladolid, and my husband had to redirect him to the highway. Had we not caught on, we would have missed our flight. Not worth the hefty price we paid for this.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Limpeza
As avaliações mencionam consistentemente quartos limpos, e alguns notam áreas comuns bem conservadas. Há sinais de desgaste na manutenção em alguns lugares, mas nenhum problema de higiene foi relatado.
Avaliações dos hóspedes relacionadas
8
Don
25 de jan. de 2026
·
A estadia foi de 2 noites
Friendly staff. Clean room.
Friendly staff. Clean room.
8
Gregg
27 de fev. de 2026
·
A estadia foi de 1 noite
The staff is courteous and the grounds are intriguing. You can tell it was once an amazing place. But it’s fallen into quite a bit of disrepair. Also the private entrance to the ruins no longer exists. We stayed in the “modern” building. Our room had the tv removed, but the wall brackets for it were still on the wall. The room came with a nice soaking tub for two, which was nice. If they’d removed the brackets and patched the walls it would have been fine. The hotel common areas are better cared for. The restaurant is very nice. So it’s an odd mix of beauty, bits of luxury, and neglect, but nothing unsafe or dirty. I’d stay again.
The staff is courteous and the grounds are intriguing. You can tell it was once an amazing place. But it’s fallen into quite a bit of disrepair. Also the private entrance to the ruins no longer exists. We stayed in the “modern” building. Our room had the tv removed, but the wall brackets for it were still on the wall. The room came with a nice soaking tub for two, which was nice. If they’d removed the brackets and patched the walls it would have been fine. The hotel common areas are better cared for. The restaurant is very nice. So it’s an odd mix of beauty, bits of luxury, and neglect, but nothing unsafe or dirty. I’d stay again.
10
Chele
14 de fev. de 2026
·
A estadia foi de 5 noites
Staff was excellent, room was large, very clean and comfortable. View of the Observatory is superb. Every meal at the restaurant was delicious.
Staff was excellent, room was large, very clean and comfortable. View of the Observatory is superb. Every meal at the restaurant was delicious.
4
Sarah
28 de out. de 2025
·
A estadia foi de 2 noites
Location to Chichen Itza is great and we appreciated the tour guide and early ticket purchases arranged by the hotel to beat the queues. The staff were very helpful and friendly overall and there seems to be a lot of work going on across the resort. That said, I’m not sure why ratings for the hotel and rooms is so high amongst other guests. Despite having a superior room it was tired. The shower didn’t drain at all well so flooded the bathroom floor, there was no sound proofing and we could hear everything going on along the balcony outside and down in the gardens below. On the second morning before check out we had to endure 2.5 hours (8-10.30am) of someone chainsawing logs in the garden. The site seemed to have been hit by a storm or been allowed to fall into a state of disrepair as many of the chalets had thatched roofs that had fallen in. Maybe as we visited out of season it will all be fixed in time. Restaurant was ok with a range of options but after eating there a couple of times, options felt limited. Breakfast was expensive and not worth it as an add on.
Location to Chichen Itza is great and we appreciated the tour guide and early ticket purchases arranged by the hotel to beat the queues. The staff were very helpful and friendly overall and there seems to be a lot of work going on across the resort. That said, I’m not sure why ratings for the hotel and rooms is so high amongst other guests. Despite having a superior room it was tired. The shower didn’t drain at all well so flooded the bathroom floor, there was no sound proofing and we could hear everything going on along the balcony outside and down in the gardens below. On the second morning before check out we had to endure 2.5 hours (8-10.30am) of someone chainsawing logs in the garden. The site seemed to have been hit by a storm or been allowed to fall into a state of disrepair as many of the chalets had thatched roofs that had fallen in. Maybe as we visited out of season it will all be fixed in time. Restaurant was ok with a range of options but after eating there a couple of times, options felt limited. Breakfast was expensive and not worth it as an add on.
10
Gabriela
20 de fev. de 2023
·
A estadia foi de 2 noites
Todo el hotel me pareció hermoso, tranquilo, muy limpio y sus alrrededores del hotel maravilloso con mucha vegetación dónde caminar. Excelente
Todo el hotel me pareció hermoso, tranquilo, muy limpio y sus alrrededores del hotel maravilloso con mucha vegetación dónde caminar. Excelente
10
Jorge
11 de fev. de 2026
·
A estadia foi de 1 noite
Clean room, 5 min drive to ruins., hotel is an old hacienda
Clean room, 5 min drive to ruins., hotel is an old hacienda
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Quartos
Os quartos são geralmente grandes e confortáveis, muitos com varandas e vistas impressionantes do observatório. Alguns acham-os desatualizados, com problemas de manutenção, como TVs removidas ou quebradas e drenagem de chuveiro ruim, além de algumas peculiaridades no layout.
Avaliações dos hóspedes relacionadas
10
Matthias
24 de nov. de 2025
·
A estadia foi de 1 noite
Ein wunderbares Hotel! Wir hatten das Zimmer mit Blick auf das Observatorium! PHÄNOMENAL! Das Zimmer mit Badezimmer war sehr groß. Wir haben uns hier sehr wohl gefühlt. Im Restaurant waren wir 2 mal essen - eine gute Auswahl. Das Hotelpersonal war sehr freundlich und konnte all unsere Anfragen (Transporte, Chichen Itza Besuch) zur vollsten Zufriedenheit erfüllen.
Ein wunderbares Hotel! Wir hatten das Zimmer mit Blick auf das Observatorium! PHÄNOMENAL! Das Zimmer mit Badezimmer war sehr groß. Wir haben uns hier sehr wohl gefühlt. Im Restaurant waren wir 2 mal essen - eine gute Auswahl. Das Hotelpersonal war sehr freundlich und konnte all unsere Anfragen (Transporte, Chichen Itza Besuch) zur vollsten Zufriedenheit erfüllen.
8
Gregg
27 de fev. de 2026
·
A estadia foi de 1 noite
The staff is courteous and the grounds are intriguing. You can tell it was once an amazing place. But it’s fallen into quite a bit of disrepair. Also the private entrance to the ruins no longer exists. We stayed in the “modern” building. Our room had the tv removed, but the wall brackets for it were still on the wall. The room came with a nice soaking tub for two, which was nice. If they’d removed the brackets and patched the walls it would have been fine. The hotel common areas are better cared for. The restaurant is very nice. So it’s an odd mix of beauty, bits of luxury, and neglect, but nothing unsafe or dirty. I’d stay again.
The staff is courteous and the grounds are intriguing. You can tell it was once an amazing place. But it’s fallen into quite a bit of disrepair. Also the private entrance to the ruins no longer exists. We stayed in the “modern” building. Our room had the tv removed, but the wall brackets for it were still on the wall. The room came with a nice soaking tub for two, which was nice. If they’d removed the brackets and patched the walls it would have been fine. The hotel common areas are better cared for. The restaurant is very nice. So it’s an odd mix of beauty, bits of luxury, and neglect, but nothing unsafe or dirty. I’d stay again.
10
Paul
7 de jan. de 2026
·
A estadia foi de 2 noites
We loved our stay at Mayaland - huge room with balcony overlooking the Chitchen Itza observatory. Yes some of the resort needs updating (work is underway but wasn’t an issue) but the place oozes charm and character and the history of building is felt everywhere. Shame that the entrance to Chitchen next to the hotel is closed at present but the free shuttle was great.
We loved our stay at Mayaland - huge room with balcony overlooking the Chitchen Itza observatory. Yes some of the resort needs updating (work is underway but wasn’t an issue) but the place oozes charm and character and the history of building is felt everywhere. Shame that the entrance to Chitchen next to the hotel is closed at present but the free shuttle was great.
10
Henrik Storm
13 de fev. de 2026
·
A estadia foi de 1 noite
Fantastisk flot hotel + omgivelser. Dejligt værelse - stort og med super udsigt. Meget venlige ansatte. Ærgerligt at den særlige indgang til Chichen Itza er lukket.
Fantastisk flot hotel + omgivelser. Dejligt værelse - stort og med super udsigt. Meget venlige ansatte. Ærgerligt at den særlige indgang til Chichen Itza er lukket.
10
Chele
14 de fev. de 2026
·
A estadia foi de 5 noites
Staff was excellent, room was large, very clean and comfortable. View of the Observatory is superb. Every meal at the restaurant was delicious.
Staff was excellent, room was large, very clean and comfortable. View of the Observatory is superb. Every meal at the restaurant was delicious.
4
Sarah
28 de out. de 2025
·
A estadia foi de 2 noites
Location to Chichen Itza is great and we appreciated the tour guide and early ticket purchases arranged by the hotel to beat the queues. The staff were very helpful and friendly overall and there seems to be a lot of work going on across the resort. That said, I’m not sure why ratings for the hotel and rooms is so high amongst other guests. Despite having a superior room it was tired. The shower didn’t drain at all well so flooded the bathroom floor, there was no sound proofing and we could hear everything going on along the balcony outside and down in the gardens below. On the second morning before check out we had to endure 2.5 hours (8-10.30am) of someone chainsawing logs in the garden. The site seemed to have been hit by a storm or been allowed to fall into a state of disrepair as many of the chalets had thatched roofs that had fallen in. Maybe as we visited out of season it will all be fixed in time. Restaurant was ok with a range of options but after eating there a couple of times, options felt limited. Breakfast was expensive and not worth it as an add on.
Location to Chichen Itza is great and we appreciated the tour guide and early ticket purchases arranged by the hotel to beat the queues. The staff were very helpful and friendly overall and there seems to be a lot of work going on across the resort. That said, I’m not sure why ratings for the hotel and rooms is so high amongst other guests. Despite having a superior room it was tired. The shower didn’t drain at all well so flooded the bathroom floor, there was no sound proofing and we could hear everything going on along the balcony outside and down in the gardens below. On the second morning before check out we had to endure 2.5 hours (8-10.30am) of someone chainsawing logs in the garden. The site seemed to have been hit by a storm or been allowed to fall into a state of disrepair as many of the chalets had thatched roofs that had fallen in. Maybe as we visited out of season it will all be fixed in time. Restaurant was ok with a range of options but after eating there a couple of times, options felt limited. Breakfast was expensive and not worth it as an add on.
10
Doug
22 de mar. de 2023
·
One of the nicest hotels I've ever stayed at! Very helpful front desk staff, loaded with information about the hotel's history. Incredibly extensive grounds, two lovely pools, great dining room. Plus, they arranged a private tour of Chichen Itza for me, which included transportation to the front gate, no-line tickets, and knowledgeable and friendly guide of the grounds. My room was spacious, with a nice balcony, and everything was delightful!
One of the nicest hotels I've ever stayed at! Very helpful front desk staff, loaded with information about the hotel's history. Incredibly extensive grounds, two lovely pools, great dining room. Plus, they arranged a private tour of Chichen Itza for me, which included transportation to the front gate, no-line tickets, and knowledgeable and friendly guide of the grounds. My room was spacious, with a nice balcony, and everything was delightful!
8
Jose luis
2 de dez. de 2025
·
A estadia foi de 1 noite
Un hotel grande en ciertas zonas descuidada, fallo la televisión y la red. Pero en general el servicio fue bueno
Un hotel grande en ciertas zonas descuidada, fallo la televisión y la red. Pero en general el servicio fue bueno
10
Per-Olov
30 de dez. de 2025
·
A estadia foi de 1 noite
Fantastiskt rum med en magisk utsikt
Fantastiskt rum med en magisk utsikt
6
Dan
3 de jan. de 2026
·
A estadia foi de 3 noites
Beautiful, historic property but inconsistent services and amenities. Grounds - lovely, intricately carved wood accents, lush gardens, Spanish-colonial architecture. Rooms - Spacious, comfortable beds, good AC. Large spa tub, but no bubble bath. No hair dryer or working TV in the rooms. Gorgeous leather-woven chairs but it's not easy to sit down and enjoy a meal bc chairs and table on the balcony are different heights. Restaurant - There's only 1 restaurant on the property, not 3. Food quality and service is variable. Too expensive for what you get, and there's a bit of nickeI-and diming that we haven't encountered at other resorts. Numerous food items on the menu were unavailable, which limited the selections. Amenities - Nice pool area, beautiful gardens. But several things noted on the hotel map are non-existent (i.e. a stable and horse area). There's a planetarium on site, which is pretty cool, but the projector needs a new bulb as images were pretty dim. Proximity - within sight of Chichen Itza, but not within walking distance with surrounding jungle and roads. It's about 10 minutes away by car, depending on traffic. Car service to airport - Terrible. Driver decided to take us on an unrequested scenic drive thru Valladolid rather than the direct route to the Cancun airport. Worse, he got lost in Valladolid, and my husband had to redirect him to the highway. Had we not caught on, we would have missed our flight. Not worth the hefty price we paid for this.
Beautiful, historic property but inconsistent services and amenities. Grounds - lovely, intricately carved wood accents, lush gardens, Spanish-colonial architecture. Rooms - Spacious, comfortable beds, good AC. Large spa tub, but no bubble bath. No hair dryer or working TV in the rooms. Gorgeous leather-woven chairs but it's not easy to sit down and enjoy a meal bc chairs and table on the balcony are different heights. Restaurant - There's only 1 restaurant on the property, not 3. Food quality and service is variable. Too expensive for what you get, and there's a bit of nickeI-and diming that we haven't encountered at other resorts. Numerous food items on the menu were unavailable, which limited the selections. Amenities - Nice pool area, beautiful gardens. But several things noted on the hotel map are non-existent (i.e. a stable and horse area). There's a planetarium on site, which is pretty cool, but the projector needs a new bulb as images were pretty dim. Proximity - within sight of Chichen Itza, but not within walking distance with surrounding jungle and roads. It's about 10 minutes away by car, depending on traffic. Car service to airport - Terrible. Driver decided to take us on an unrequested scenic drive thru Valladolid rather than the direct route to the Cancun airport. Worse, he got lost in Valladolid, and my husband had to redirect him to the highway. Had we not caught on, we would have missed our flight. Not worth the hefty price we paid for this.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Serviço
A equipe é amplamente elogiada por sua simpatia e prestatividade, frequentemente organizando passeios, ingressos e traslados para Chichén Itzá. Há algumas inconsistências ocasionais, incluindo um transfer do aeroporto insatisfatório.
Avaliações dos hóspedes relacionadas
8
Don
25 de jan. de 2026
·
A estadia foi de 2 noites
Friendly staff. Clean room.
Friendly staff. Clean room.
10
Matthias
24 de nov. de 2025
·
A estadia foi de 1 noite
Ein wunderbares Hotel! Wir hatten das Zimmer mit Blick auf das Observatorium! PHÄNOMENAL! Das Zimmer mit Badezimmer war sehr groß. Wir haben uns hier sehr wohl gefühlt. Im Restaurant waren wir 2 mal essen - eine gute Auswahl. Das Hotelpersonal war sehr freundlich und konnte all unsere Anfragen (Transporte, Chichen Itza Besuch) zur vollsten Zufriedenheit erfüllen.
Ein wunderbares Hotel! Wir hatten das Zimmer mit Blick auf das Observatorium! PHÄNOMENAL! Das Zimmer mit Badezimmer war sehr groß. Wir haben uns hier sehr wohl gefühlt. Im Restaurant waren wir 2 mal essen - eine gute Auswahl. Das Hotelpersonal war sehr freundlich und konnte all unsere Anfragen (Transporte, Chichen Itza Besuch) zur vollsten Zufriedenheit erfüllen.
10
Martin
21 de fev. de 2023
·
A estadia foi de 3 noites
The absolute best experience while visiting Chichen Itza. Greeted by a nice guy at the parking lot who confirmed my reservation. Then by a friendly guy at check in who offered to set up a private tour guide. We accepted and was the best decision. We were shown to our room buy again a very nice and helpful bell man. Food was wonderful, the grounds were wonderful. The staff was honest and friendly. I can't say enough good things about our experience.
The absolute best experience while visiting Chichen Itza. Greeted by a nice guy at the parking lot who confirmed my reservation. Then by a friendly guy at check in who offered to set up a private tour guide. We accepted and was the best decision. We were shown to our room buy again a very nice and helpful bell man. Food was wonderful, the grounds were wonderful. The staff was honest and friendly. I can't say enough good things about our experience.
10
Linda
20 de set. de 2025
·
A estadia foi de 1 noite
Sraff was amazing. Hotel and room very nice and so much history.
Sraff was amazing. Hotel and room very nice and so much history.
10
Diana
2 de ago. de 2025
·
A estadia foi de 1 noite
Really beautiful place. You feel like you descended in a different world, in the middle of the forest ( Yucatán moist forest). It is more beautiful than I imagined when I booked it. The staff in the reception and restaurant, absolutely sweet.
Really beautiful place. You feel like you descended in a different world, in the middle of the forest ( Yucatán moist forest). It is more beautiful than I imagined when I booked it. The staff in the reception and restaurant, absolutely sweet.
10
Alejandro
8 de abr. de 2023
·
A estadia foi de 2 noites
Great hotel for a visit to Chichen Itza. Very convenient location, amazing views. Super friendly staff.
Great hotel for a visit to Chichen Itza. Very convenient location, amazing views. Super friendly staff.
10
Chele
14 de fev. de 2026
·
A estadia foi de 5 noites
Staff was excellent, room was large, very clean and comfortable. View of the Observatory is superb. Every meal at the restaurant was delicious.
Staff was excellent, room was large, very clean and comfortable. View of the Observatory is superb. Every meal at the restaurant was delicious.
4
Sarah
28 de out. de 2025
·
A estadia foi de 2 noites
Location to Chichen Itza is great and we appreciated the tour guide and early ticket purchases arranged by the hotel to beat the queues. The staff were very helpful and friendly overall and there seems to be a lot of work going on across the resort. That said, I’m not sure why ratings for the hotel and rooms is so high amongst other guests. Despite having a superior room it was tired. The shower didn’t drain at all well so flooded the bathroom floor, there was no sound proofing and we could hear everything going on along the balcony outside and down in the gardens below. On the second morning before check out we had to endure 2.5 hours (8-10.30am) of someone chainsawing logs in the garden. The site seemed to have been hit by a storm or been allowed to fall into a state of disrepair as many of the chalets had thatched roofs that had fallen in. Maybe as we visited out of season it will all be fixed in time. Restaurant was ok with a range of options but after eating there a couple of times, options felt limited. Breakfast was expensive and not worth it as an add on.
Location to Chichen Itza is great and we appreciated the tour guide and early ticket purchases arranged by the hotel to beat the queues. The staff were very helpful and friendly overall and there seems to be a lot of work going on across the resort. That said, I’m not sure why ratings for the hotel and rooms is so high amongst other guests. Despite having a superior room it was tired. The shower didn’t drain at all well so flooded the bathroom floor, there was no sound proofing and we could hear everything going on along the balcony outside and down in the gardens below. On the second morning before check out we had to endure 2.5 hours (8-10.30am) of someone chainsawing logs in the garden. The site seemed to have been hit by a storm or been allowed to fall into a state of disrepair as many of the chalets had thatched roofs that had fallen in. Maybe as we visited out of season it will all be fixed in time. Restaurant was ok with a range of options but after eating there a couple of times, options felt limited. Breakfast was expensive and not worth it as an add on.
10
Doug
22 de mar. de 2023
·
One of the nicest hotels I've ever stayed at! Very helpful front desk staff, loaded with information about the hotel's history. Incredibly extensive grounds, two lovely pools, great dining room. Plus, they arranged a private tour of Chichen Itza for me, which included transportation to the front gate, no-line tickets, and knowledgeable and friendly guide of the grounds. My room was spacious, with a nice balcony, and everything was delightful!
One of the nicest hotels I've ever stayed at! Very helpful front desk staff, loaded with information about the hotel's history. Incredibly extensive grounds, two lovely pools, great dining room. Plus, they arranged a private tour of Chichen Itza for me, which included transportation to the front gate, no-line tickets, and knowledgeable and friendly guide of the grounds. My room was spacious, with a nice balcony, and everything was delightful!
6
Dan
3 de jan. de 2026
·
A estadia foi de 3 noites
Beautiful, historic property but inconsistent services and amenities. Grounds - lovely, intricately carved wood accents, lush gardens, Spanish-colonial architecture. Rooms - Spacious, comfortable beds, good AC. Large spa tub, but no bubble bath. No hair dryer or working TV in the rooms. Gorgeous leather-woven chairs but it's not easy to sit down and enjoy a meal bc chairs and table on the balcony are different heights. Restaurant - There's only 1 restaurant on the property, not 3. Food quality and service is variable. Too expensive for what you get, and there's a bit of nickeI-and diming that we haven't encountered at other resorts. Numerous food items on the menu were unavailable, which limited the selections. Amenities - Nice pool area, beautiful gardens. But several things noted on the hotel map are non-existent (i.e. a stable and horse area). There's a planetarium on site, which is pretty cool, but the projector needs a new bulb as images were pretty dim. Proximity - within sight of Chichen Itza, but not within walking distance with surrounding jungle and roads. It's about 10 minutes away by car, depending on traffic. Car service to airport - Terrible. Driver decided to take us on an unrequested scenic drive thru Valladolid rather than the direct route to the Cancun airport. Worse, he got lost in Valladolid, and my husband had to redirect him to the highway. Had we not caught on, we would have missed our flight. Not worth the hefty price we paid for this.
Beautiful, historic property but inconsistent services and amenities. Grounds - lovely, intricately carved wood accents, lush gardens, Spanish-colonial architecture. Rooms - Spacious, comfortable beds, good AC. Large spa tub, but no bubble bath. No hair dryer or working TV in the rooms. Gorgeous leather-woven chairs but it's not easy to sit down and enjoy a meal bc chairs and table on the balcony are different heights. Restaurant - There's only 1 restaurant on the property, not 3. Food quality and service is variable. Too expensive for what you get, and there's a bit of nickeI-and diming that we haven't encountered at other resorts. Numerous food items on the menu were unavailable, which limited the selections. Amenities - Nice pool area, beautiful gardens. But several things noted on the hotel map are non-existent (i.e. a stable and horse area). There's a planetarium on site, which is pretty cool, but the projector needs a new bulb as images were pretty dim. Proximity - within sight of Chichen Itza, but not within walking distance with surrounding jungle and roads. It's about 10 minutes away by car, depending on traffic. Car service to airport - Terrible. Driver decided to take us on an unrequested scenic drive thru Valladolid rather than the direct route to the Cancun airport. Worse, he got lost in Valladolid, and my husband had to redirect him to the highway. Had we not caught on, we would have missed our flight. Not worth the hefty price we paid for this.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Localização
Excelente para visitar Chichén Itzá, com vista para o observatório e a uma curta distância de carro do sítio arqueológico. A antiga entrada privada está fechada e caminhar não é confiável, então a maioria depende do transporte do hotel ou de rápidas viagens de carro.
Avaliações dos hóspedes relacionadas
10
Roberta
20 de jan. de 2026
·
A estadia foi de 1 noite
A localização do hotel é incrivel! A estrutura em si é boa e está em bom estado de conservaca, muito embora a secoracao ptecise ser mosernizada.
A localização do hotel é incrivel! A estrutura em si é boa e está em bom estado de conservaca, muito embora a secoracao ptecise ser mosernizada.
10
Barbara Eve
21 de mar. de 2023
·
A estadia foi de 1 noite
AMAZING! We had an incredible view of the ancient observatory, the food was fabulous, and the tour was top notch. I was super hesitant to make a reservation because I read some reviews about a dispute between owners but I trusted Expedia to at least get me my money back if something went wrong so I took the risk and booked 2 rooms for my son’s equinox birthday and am so glad I did. My only regret is that I didn’t book 5 rooms and invite all his friends (as I had previously wanted to but was worried about the risk) this place is truly a gem and within the Chichén Itzá grounds. The local gate was not open when we arrived but the hotel tour bus get us efficiently through the other gate. Super worth it
AMAZING! We had an incredible view of the ancient observatory, the food was fabulous, and the tour was top notch. I was super hesitant to make a reservation because I read some reviews about a dispute between owners but I trusted Expedia to at least get me my money back if something went wrong so I took the risk and booked 2 rooms for my son’s equinox birthday and am so glad I did. My only regret is that I didn’t book 5 rooms and invite all his friends (as I had previously wanted to but was worried about the risk) this place is truly a gem and within the Chichén Itzá grounds. The local gate was not open when we arrived but the hotel tour bus get us efficiently through the other gate. Super worth it
10
Paul
7 de jan. de 2026
·
A estadia foi de 2 noites
We loved our stay at Mayaland - huge room with balcony overlooking the Chitchen Itza observatory. Yes some of the resort needs updating (work is underway but wasn’t an issue) but the place oozes charm and character and the history of building is felt everywhere. Shame that the entrance to Chitchen next to the hotel is closed at present but the free shuttle was great.
We loved our stay at Mayaland - huge room with balcony overlooking the Chitchen Itza observatory. Yes some of the resort needs updating (work is underway but wasn’t an issue) but the place oozes charm and character and the history of building is felt everywhere. Shame that the entrance to Chitchen next to the hotel is closed at present but the free shuttle was great.
10
Henrik Storm
13 de fev. de 2026
·
A estadia foi de 1 noite
Fantastisk flot hotel + omgivelser. Dejligt værelse - stort og med super udsigt. Meget venlige ansatte. Ærgerligt at den særlige indgang til Chichen Itza er lukket.
Fantastisk flot hotel + omgivelser. Dejligt værelse - stort og med super udsigt. Meget venlige ansatte. Ærgerligt at den særlige indgang til Chichen Itza er lukket.
10
Alejandro
8 de abr. de 2023
·
A estadia foi de 2 noites
Great hotel for a visit to Chichen Itza. Very convenient location, amazing views. Super friendly staff.
Great hotel for a visit to Chichen Itza. Very convenient location, amazing views. Super friendly staff.
6
Malin
14 de jan. de 2026
·
A estadia foi de 2 noites
+okej läge, ganska nära Chichen Itza +stort rum med balkong +fin grön trädgård med mycket växtlighet +lätt att parkera +trevlig personal -ödsligt ställe med mycket outnyttjade ytor -var inte gångavstånd till Chichen Itza (som vi trodde), gamla entrén stängd -väldigt dyrt att köpa mineralvatten på hotellet (inget mineralvatten på rummet) -medioker restaurang
+okej läge, ganska nära Chichen Itza +stort rum med balkong +fin grön trädgård med mycket växtlighet +lätt att parkera +trevlig personal -ödsligt ställe med mycket outnyttjade ytor -var inte gångavstånd till Chichen Itza (som vi trodde), gamla entrén stängd -väldigt dyrt att köpa mineralvatten på hotellet (inget mineralvatten på rummet) -medioker restaurang
10
Chele
14 de fev. de 2026
·
A estadia foi de 5 noites
Staff was excellent, room was large, very clean and comfortable. View of the Observatory is superb. Every meal at the restaurant was delicious.
Staff was excellent, room was large, very clean and comfortable. View of the Observatory is superb. Every meal at the restaurant was delicious.
10
Jorge
11 de fev. de 2026
·
A estadia foi de 1 noite
Clean room, 5 min drive to ruins., hotel is an old hacienda
Clean room, 5 min drive to ruins., hotel is an old hacienda
10
Thami
21 de dez. de 2025
·
A estadia foi de 1 noite
Fantastic location
Fantastic location
6
Dan
3 de jan. de 2026
·
A estadia foi de 3 noites
Beautiful, historic property but inconsistent services and amenities. Grounds - lovely, intricately carved wood accents, lush gardens, Spanish-colonial architecture. Rooms - Spacious, comfortable beds, good AC. Large spa tub, but no bubble bath. No hair dryer or working TV in the rooms. Gorgeous leather-woven chairs but it's not easy to sit down and enjoy a meal bc chairs and table on the balcony are different heights. Restaurant - There's only 1 restaurant on the property, not 3. Food quality and service is variable. Too expensive for what you get, and there's a bit of nickeI-and diming that we haven't encountered at other resorts. Numerous food items on the menu were unavailable, which limited the selections. Amenities - Nice pool area, beautiful gardens. But several things noted on the hotel map are non-existent (i.e. a stable and horse area). There's a planetarium on site, which is pretty cool, but the projector needs a new bulb as images were pretty dim. Proximity - within sight of Chichen Itza, but not within walking distance with surrounding jungle and roads. It's about 10 minutes away by car, depending on traffic. Car service to airport - Terrible. Driver decided to take us on an unrequested scenic drive thru Valladolid rather than the direct route to the Cancun airport. Worse, he got lost in Valladolid, and my husband had to redirect him to the highway. Had we not caught on, we would have missed our flight. Not worth the hefty price we paid for this.
Beautiful, historic property but inconsistent services and amenities. Grounds - lovely, intricately carved wood accents, lush gardens, Spanish-colonial architecture. Rooms - Spacious, comfortable beds, good AC. Large spa tub, but no bubble bath. No hair dryer or working TV in the rooms. Gorgeous leather-woven chairs but it's not easy to sit down and enjoy a meal bc chairs and table on the balcony are different heights. Restaurant - There's only 1 restaurant on the property, not 3. Food quality and service is variable. Too expensive for what you get, and there's a bit of nickeI-and diming that we haven't encountered at other resorts. Numerous food items on the menu were unavailable, which limited the selections. Amenities - Nice pool area, beautiful gardens. But several things noted on the hotel map are non-existent (i.e. a stable and horse area). There's a planetarium on site, which is pretty cool, but the projector needs a new bulb as images were pretty dim. Proximity - within sight of Chichen Itza, but not within walking distance with surrounding jungle and roads. It's about 10 minutes away by car, depending on traffic. Car service to airport - Terrible. Driver decided to take us on an unrequested scenic drive thru Valladolid rather than the direct route to the Cancun airport. Worse, he got lost in Valladolid, and my husband had to redirect him to the highway. Had we not caught on, we would have missed our flight. Not worth the hefty price we paid for this.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Restaurante
As opiniões sobre o restaurante são mistas: vários hóspedes apreciaram refeições saborosas e um ambiente agradável. Outros relataram disponibilidade limitada e preços mais altos (especialmente o café da manhã e a água engarrafada), com qualidade ou serviço irregulares.
Avaliações dos hóspedes relacionadas
10
Matthias
24 de nov. de 2025
·
A estadia foi de 1 noite
Ein wunderbares Hotel! Wir hatten das Zimmer mit Blick auf das Observatorium! PHÄNOMENAL! Das Zimmer mit Badezimmer war sehr groß. Wir haben uns hier sehr wohl gefühlt. Im Restaurant waren wir 2 mal essen - eine gute Auswahl. Das Hotelpersonal war sehr freundlich und konnte all unsere Anfragen (Transporte, Chichen Itza Besuch) zur vollsten Zufriedenheit erfüllen.
Ein wunderbares Hotel! Wir hatten das Zimmer mit Blick auf das Observatorium! PHÄNOMENAL! Das Zimmer mit Badezimmer war sehr groß. Wir haben uns hier sehr wohl gefühlt. Im Restaurant waren wir 2 mal essen - eine gute Auswahl. Das Hotelpersonal war sehr freundlich und konnte all unsere Anfragen (Transporte, Chichen Itza Besuch) zur vollsten Zufriedenheit erfüllen.
10
Barbara Eve
21 de mar. de 2023
·
A estadia foi de 1 noite
AMAZING! We had an incredible view of the ancient observatory, the food was fabulous, and the tour was top notch. I was super hesitant to make a reservation because I read some reviews about a dispute between owners but I trusted Expedia to at least get me my money back if something went wrong so I took the risk and booked 2 rooms for my son’s equinox birthday and am so glad I did. My only regret is that I didn’t book 5 rooms and invite all his friends (as I had previously wanted to but was worried about the risk) this place is truly a gem and within the Chichén Itzá grounds. The local gate was not open when we arrived but the hotel tour bus get us efficiently through the other gate. Super worth it
AMAZING! We had an incredible view of the ancient observatory, the food was fabulous, and the tour was top notch. I was super hesitant to make a reservation because I read some reviews about a dispute between owners but I trusted Expedia to at least get me my money back if something went wrong so I took the risk and booked 2 rooms for my son’s equinox birthday and am so glad I did. My only regret is that I didn’t book 5 rooms and invite all his friends (as I had previously wanted to but was worried about the risk) this place is truly a gem and within the Chichén Itzá grounds. The local gate was not open when we arrived but the hotel tour bus get us efficiently through the other gate. Super worth it
10
Linda
20 de set. de 2025
·
A estadia foi de 1 noite
Sraff was amazing. Hotel and room very nice and so much history.
Sraff was amazing. Hotel and room very nice and so much history.
6
Malin
14 de jan. de 2026
·
A estadia foi de 2 noites
+okej läge, ganska nära Chichen Itza +stort rum med balkong +fin grön trädgård med mycket växtlighet +lätt att parkera +trevlig personal -ödsligt ställe med mycket outnyttjade ytor -var inte gångavstånd till Chichen Itza (som vi trodde), gamla entrén stängd -väldigt dyrt att köpa mineralvatten på hotellet (inget mineralvatten på rummet) -medioker restaurang
+okej läge, ganska nära Chichen Itza +stort rum med balkong +fin grön trädgård med mycket växtlighet +lätt att parkera +trevlig personal -ödsligt ställe med mycket outnyttjade ytor -var inte gångavstånd till Chichen Itza (som vi trodde), gamla entrén stängd -väldigt dyrt att köpa mineralvatten på hotellet (inget mineralvatten på rummet) -medioker restaurang
10
Chele
14 de fev. de 2026
·
A estadia foi de 5 noites
Staff was excellent, room was large, very clean and comfortable. View of the Observatory is superb. Every meal at the restaurant was delicious.
Staff was excellent, room was large, very clean and comfortable. View of the Observatory is superb. Every meal at the restaurant was delicious.
4
Sarah
28 de out. de 2025
·
A estadia foi de 2 noites
Location to Chichen Itza is great and we appreciated the tour guide and early ticket purchases arranged by the hotel to beat the queues. The staff were very helpful and friendly overall and there seems to be a lot of work going on across the resort. That said, I’m not sure why ratings for the hotel and rooms is so high amongst other guests. Despite having a superior room it was tired. The shower didn’t drain at all well so flooded the bathroom floor, there was no sound proofing and we could hear everything going on along the balcony outside and down in the gardens below. On the second morning before check out we had to endure 2.5 hours (8-10.30am) of someone chainsawing logs in the garden. The site seemed to have been hit by a storm or been allowed to fall into a state of disrepair as many of the chalets had thatched roofs that had fallen in. Maybe as we visited out of season it will all be fixed in time. Restaurant was ok with a range of options but after eating there a couple of times, options felt limited. Breakfast was expensive and not worth it as an add on.
Location to Chichen Itza is great and we appreciated the tour guide and early ticket purchases arranged by the hotel to beat the queues. The staff were very helpful and friendly overall and there seems to be a lot of work going on across the resort. That said, I’m not sure why ratings for the hotel and rooms is so high amongst other guests. Despite having a superior room it was tired. The shower didn’t drain at all well so flooded the bathroom floor, there was no sound proofing and we could hear everything going on along the balcony outside and down in the gardens below. On the second morning before check out we had to endure 2.5 hours (8-10.30am) of someone chainsawing logs in the garden. The site seemed to have been hit by a storm or been allowed to fall into a state of disrepair as many of the chalets had thatched roofs that had fallen in. Maybe as we visited out of season it will all be fixed in time. Restaurant was ok with a range of options but after eating there a couple of times, options felt limited. Breakfast was expensive and not worth it as an add on.
10
Doug
22 de mar. de 2023
·
One of the nicest hotels I've ever stayed at! Very helpful front desk staff, loaded with information about the hotel's history. Incredibly extensive grounds, two lovely pools, great dining room. Plus, they arranged a private tour of Chichen Itza for me, which included transportation to the front gate, no-line tickets, and knowledgeable and friendly guide of the grounds. My room was spacious, with a nice balcony, and everything was delightful!
One of the nicest hotels I've ever stayed at! Very helpful front desk staff, loaded with information about the hotel's history. Incredibly extensive grounds, two lovely pools, great dining room. Plus, they arranged a private tour of Chichen Itza for me, which included transportation to the front gate, no-line tickets, and knowledgeable and friendly guide of the grounds. My room was spacious, with a nice balcony, and everything was delightful!
10
Silvia
24 de mar. de 2023
·
A estadia foi de 2 noites
The hotel and restaurant service was great and we loved the view of the Caracol. Juan, William and other staff were superb as were the rest of staff. Enjoyed the fact that Pavarotti and other Celebrities like J-Lo stayed at this hotel. Some upgrades to shower, hot water, would be nice.
The hotel and restaurant service was great and we loved the view of the Caracol. Juan, William and other staff were superb as were the rest of staff. Enjoyed the fact that Pavarotti and other Celebrities like J-Lo stayed at this hotel. Some upgrades to shower, hot water, would be nice.
10
Bruce
2 de nov. de 2025
·
A estadia foi de 2 noites
Everything about this hotel is great I love the historic atmosphere The restaurant is amazing
Everything about this hotel is great I love the historic atmosphere The restaurant is amazing
6
Dan
3 de jan. de 2026
·
A estadia foi de 3 noites
Beautiful, historic property but inconsistent services and amenities. Grounds - lovely, intricately carved wood accents, lush gardens, Spanish-colonial architecture. Rooms - Spacious, comfortable beds, good AC. Large spa tub, but no bubble bath. No hair dryer or working TV in the rooms. Gorgeous leather-woven chairs but it's not easy to sit down and enjoy a meal bc chairs and table on the balcony are different heights. Restaurant - There's only 1 restaurant on the property, not 3. Food quality and service is variable. Too expensive for what you get, and there's a bit of nickeI-and diming that we haven't encountered at other resorts. Numerous food items on the menu were unavailable, which limited the selections. Amenities - Nice pool area, beautiful gardens. But several things noted on the hotel map are non-existent (i.e. a stable and horse area). There's a planetarium on site, which is pretty cool, but the projector needs a new bulb as images were pretty dim. Proximity - within sight of Chichen Itza, but not within walking distance with surrounding jungle and roads. It's about 10 minutes away by car, depending on traffic. Car service to airport - Terrible. Driver decided to take us on an unrequested scenic drive thru Valladolid rather than the direct route to the Cancun airport. Worse, he got lost in Valladolid, and my husband had to redirect him to the highway. Had we not caught on, we would have missed our flight. Not worth the hefty price we paid for this.
Beautiful, historic property but inconsistent services and amenities. Grounds - lovely, intricately carved wood accents, lush gardens, Spanish-colonial architecture. Rooms - Spacious, comfortable beds, good AC. Large spa tub, but no bubble bath. No hair dryer or working TV in the rooms. Gorgeous leather-woven chairs but it's not easy to sit down and enjoy a meal bc chairs and table on the balcony are different heights. Restaurant - There's only 1 restaurant on the property, not 3. Food quality and service is variable. Too expensive for what you get, and there's a bit of nickeI-and diming that we haven't encountered at other resorts. Numerous food items on the menu were unavailable, which limited the selections. Amenities - Nice pool area, beautiful gardens. But several things noted on the hotel map are non-existent (i.e. a stable and horse area). There's a planetarium on site, which is pretty cool, but the projector needs a new bulb as images were pretty dim. Proximity - within sight of Chichen Itza, but not within walking distance with surrounding jungle and roads. It's about 10 minutes away by car, depending on traffic. Car service to airport - Terrible. Driver decided to take us on an unrequested scenic drive thru Valladolid rather than the direct route to the Cancun airport. Worse, he got lost in Valladolid, and my husband had to redirect him to the highway. Had we not caught on, we would have missed our flight. Not worth the hefty price we paid for this.
Isto foi útil?
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Políticas da propriedade
Check-in
Check-out
Check-in a partir das 15:00
Antes das 12:00
Alguma questão?
As respostas instantâneas da IA são baseadas nas informações do hotel
Check-in time starts at15:00Check-in time ends at23:59Check-out time ends at12:00
Pets
Service animals not allowed;Pets not allowed;
Front Desk Services
Contactless check-in is available; This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Identification
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges;
Children And Extra Bed Policy
Extra-person charges may apply and vary depending on property policy; Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding; No rollaway/extra beds available
Dining
Grab a bite at SALON CATHERWOOD, one of the resort's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at one of the 3 bars/lounges. Full breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.Fee for full breakfast: approximately MXN 247 to 295 for adults, and MXN 247 to 295 for children;
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Estacionamento
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Internet
Wi-fi