Grand Park Royal Cozumel
179 US$
/ noche
Promedio para septiembre
Precios para Grand Park Royal Cozumel
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179 US$
/ noche
Promedio para septiembre
Precios medios mensuales
En Grand Park Royal Cozumel, los precios por noche son de 157 US$ de media en el mes más barato (octubre) y de 300 US$ en el mes más caro (febrero), según los últimos 12 meses.
| Mes | Precio medio |
|---|---|
| enero | 288 US$ |
| febrero | 300 US$ |
| marzo | 265 US$ |
| abril | 210 US$ |
| mayo | 197 US$ |
| junio | 197 US$ |
| julio | 236 US$ |
| agosto | 212 US$ |
| septiembre | 179 US$ |
| octubre | 157 US$ |
| noviembre | 225 US$ |
| diciembre | 253 US$ |
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sept · 179 US$
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Más caro: febrero (aprox. 300 US$)
Más barato: octubre (aprox. 157 US$)
Acerca de esta propiedad
Olvídate del estrés con los masajes y tratamientos faciales disponibles. Tras un baño en una de las 3 piscinas al aire libre nada como la playa privada para descansar. Encontrarás además conexión a Internet wifi gratis, servicios de conserj...
Servicios
Olvídate del estrés con los masajes y tratamientos faciales disponibles. Tras un baño en una de las 3 piscinas al aire libre nada como la playa privada para descansar. Encontrarás además conexión a Internet wifi gratis, servicios de conserjería y servicio de cuidado infantil (de pago).
Servicios empresariales
Tendrás tintorería, un servicio de recepción las 24 horas y consigna de equipaje a tu disposición. ¿Estás organizando un evento en Cozumel? En este alojamiento tienes a tu disposición 298 metros cuadrados de espacio con zona para conferencias y salas de reuniones. Hay un aparcamiento sin asistencia gratuito disponible.
Comida
Degusta algo de cocina internacional en La Veranda, uno de los 4 restaurantes de este alojamiento. El alojamiento también te ofrece servicio de habitaciones las 24 horas y una cafetería. Visita uno de los 4 bares con salón, 2 bares en la playa y 2 bares en la piscina para tomar un refresco. Se ofrece un desayuno bufé gratuito todos los días de 07:00 a 11:30.
Habitaciones
Te sentirás como en tu propia casa en cualquiera de las 342 habitaciones con aire acondicionado, minibar (con algunos artículos gratuitos) y televisión LED. Las habitaciones disponen de balcón amueblado. Para los momentos de ocio, tienes una por cable. El baño privado con ducha está provisto de artículos de higiene personal gratuitos y secadores de pelo.
Ubicación
Si decides alojarte en Grand Park Royal Cozumel - All Inclusive de Cozumel, estarás cerca de un centro comercial (conexión disponible) y a menos de 15 minutos en coche de Terminal marítima de Cozumel y Playa Paraíso. Además, este alojamiento con todo incluido se encuentra a 24,3 km de Ferry a Cozumel y a 27,7 km de Parque temático Xplor.
Qué hay cerca
Cozumel Marine World(0.1 millas)
Parque Nacional Arrecifes de Cozumel(0.3 millas)
Terminal Marítima Puerta Maya(0.4 millas)
Royal Village Shopping Center(0.4 millas)
Arrecife de Villablanca(0.5 millas)
Playa Caletita(0.5 millas)
Planetario Cha'an Ka'an de Cozumel(0.5 millas)
Nado con rayas Stingray Beach(0.8 millas)
We B Divin' Cozumel(1.4 millas)
Iglesia Olas de Gracia(1.6 millas)
Palacio Municipal(1.8 millas)
Plaza Punta Langosta(2.1 millas)
Terminal de Cruceros Punta Langosta(2.1 millas)
Monumento a Rafael Melgar(2.2 millas)
Museo de la Isla de Cozumel(2.4 millas)
El aeropuerto más cercano se encuentra en Cozumel, Quintana Roo (CZM-A. Internacional de Cozumel)(4.3 millas)
Aparcamiento
Restaurante
Piscina
Guardería infantil/Niñera
Servicio de habitaciones
Mostrador turístico
Ubicación
Playa Paraiso Km 3.5 Carretera A, Estado de Quintana Roo, México
Cozumel Marine World (0.1 millas)
Parque Nacional Arrecifes de Cozumel (0.3 millas)
Terminal Marítima Puerta Maya (0.4 millas)
Royal Village Shopping Center (0.4 millas)
Arrecife de Villablanca (0.5 millas)
Playa Caletita (0.5 millas)
Opciones de habitación
6
Family Suite
Detalles de la oferta
2 Camas Dobles
y 1 Sofá Cama
Capacidad: 5
775 ft²
BalcónAire acondicionadoSala de estar independienteBaño privado
9
Deluxe Nature View King
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
344 ft²
BalcónAire acondicionadoBaño privadoCuna(s) (gratis)
6
Junior Suite
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
506 ft²
BalcónAire acondicionadoBaño privadoCuna(s) (gratis)
10
Deluxe Nature View Double
Detalles de la oferta
2 Camas Dobles
Capacidad: 4
334 ft²
BalcónAire acondicionadoBaño privadoCuna(s) (gratis)
8
Deluxe High Floor King
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
344 ft²
BalcónAire acondicionadoBaño privadoCuna(s) (gratis)
8
Deluxe Superior Ocean View
Detalles de la oferta
2 Camas Dobles
Capacidad: 4
334 ft²
BalcónAire acondicionadoBaño privadoCuna(s) (gratis)
11
Deluxe High Floor Double
Detalles de la oferta
2 Camas Dobles
Capacidad: 4
334 ft²
BalcónAire acondicionadoBaño privadoCuna(s) (gratis)
Reseñas de los huéspedes sobre Grand Park Royal Cozumel
7.6
Bueno
Basado en 1070 comentarios verificados
¿Quién se queda aquí?
Trabajo
1%
Pareja
46%
Familia
35%
Grupo
14%
Solo/a
2%
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
En el Grand Park Royal Cozumel - Todo Incluido, los huéspedes elogian la amabilidad del personal, las exuberantes zonas ajardinadas, las piscinas y el acceso a la ciudad y al esnórquel, pero también informan de una comida decepcionante, largas colas en los restaurantes y habitaciones con aire acondicionado, agua caliente o ruido inconsistentes.
Más información¿Te ha sido útil?
Opiniones de los huéspedes
En el Grand Park Royal Cozumel - Todo Incluido, los huéspedes elogian la amabilidad del personal, las exuberantes zonas ajardinadas, las piscinas y el acceso a la ciudad y al esnórquel, pero también informan de una comida decepcionante, largas colas en los restaurantes y habitaciones con aire acondicionado, agua caliente o ruido inconsistentes.
La pequeña playa rocosa ofrece buen esnórquel pero espacio limitado y tumbonas. Muchas reseñas mencionan ofertas de multipropiedad insistentes y un servicio de registro de entrada y restaurante lento o inconsistente. La limpieza es generalmente buena, aunque algunos informan de piscinas sucias, zonas anticuadas y problemas de mantenimiento ocasionales. Ideal para viajeros que priorizan la relación calidad-precio, el esnórquel y el servicio amable por encima de la cocina gourmet o los acabados impecables.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
Varias piscinas (incluidas áreas frente al mar) y fácil acceso para hacer esnórquel son destacados, pero la playa es pequeña y rocosa, con un número limitado de tumbonas. Los huéspedes también informan de problemas como ascensores fuera de servicio, piscinas sucias o frías en ocasiones, un gimnasio limitado y algunos bares que cierran temprano.
Reseñas de huéspedes relacionadas
8
Andrew
5 nov 2024
·
Se alojó 4 noches
Great property. Food was better than average and plenty of choices. My only complaint was one of the elevators was down for the duration of our stay leaving just one for use.
Great property. Food was better than average and plenty of choices. My only complaint was one of the elevators was down for the duration of our stay leaving just one for use.
8
Erin
17 oct 2025
·
Se alojó 1 noche
The lobby and grounds are very impressive! Check in process took about 20 minutes, but we were served lemonade in line. The room was great with a beautiful view of the sea! The main pool is so beautiful with the waterfall and surrounding jungle! The oceanfront pool (across the road, accessible easily by tunnel) and beach area are small, but very pleasant. The sports bar was beautiful, and was a great place to watch NFL! The food at the buffet was sub-par, especially at breakfast! This hotel is absolutely not handicap-accessible. The walking paths across the resort are made of large and beautiful, flat rocks with cement in between. Unfortunately, it’s very uneven to walk on, and it would be difficult for anyone who has trouble walking or balance issues. The buffet has makeshift wooden ramps for wheelchairs to navigate, but they are not secured or stable.
The lobby and grounds are very impressive! Check in process took about 20 minutes, but we were served lemonade in line. The room was great with a beautiful view of the sea! The main pool is so beautiful with the waterfall and surrounding jungle! The oceanfront pool (across the road, accessible easily by tunnel) and beach area are small, but very pleasant. The sports bar was beautiful, and was a great place to watch NFL! The food at the buffet was sub-par, especially at breakfast! This hotel is absolutely not handicap-accessible. The walking paths across the resort are made of large and beautiful, flat rocks with cement in between. Unfortunately, it’s very uneven to walk on, and it would be difficult for anyone who has trouble walking or balance issues. The buffet has makeshift wooden ramps for wheelchairs to navigate, but they are not secured or stable.
8
Gary Lee
8 nov 2024
·
Se alojó 5 noches
The staff and property were great. The food was good and there was a wide choice at every meal. The 3 swim up pools were great for relaxing. It was a short taxi ride to go scuba diving or to go downtown. The only thing disappointing was that there was only one functioning elevator for a nine story building and several hundred quest. The elevator was smal and could only accommodate 5 people comfortably.
The staff and property were great. The food was good and there was a wide choice at every meal. The 3 swim up pools were great for relaxing. It was a short taxi ride to go scuba diving or to go downtown. The only thing disappointing was that there was only one functioning elevator for a nine story building and several hundred quest. The elevator was smal and could only accommodate 5 people comfortably.
8
Megan Kay
16 feb 2025
·
Se alojó 7 noches
Visited 2/2025. They had a Super Bowl party And the nightly shows were fun. Regarding the reviews I read: showers water was hot and good pressure. We didn’t have any bugs in our room but I did see them spraying a room on the main floor. The buffet food was ok if you got there when it opened. The gym was stupid the equipment was limited, old and broken. The elliptical was insanely loud. The hotel grounds were kept super clean by staff, the stone walkway around the hotel is very rough and uneven. The elevators were in working order while we stayed there but would be a pain if they were not working. The pools were quite cold. The ocean was super cool with the reef right there to snorkel! Online it said snorkel equipment was free but the guy at the hut said only one set was free and I needed to pay $5 for each additional set. Housekeeping did awesome but it was variable if they would fill the mini bar. The restaurants were ok. The only one I really liked was the Mexican one awesome guacamole at the table. He beds were ok a little hard. I don’t know how they do the star rating because I’m not sure I would rate this hotel so high. I do want to say Jesus at the bikini bar was legit the best bartender there! You do have to put your towels out early for a spot as there are limited. The beach was cleaned everyday. I was not pressured into any timeshare or excursion sales but I wasn’t interested in the “free gift”. The private beach made annoying sales non existent.
Visited 2/2025. They had a Super Bowl party And the nightly shows were fun. Regarding the reviews I read: showers water was hot and good pressure. We didn’t have any bugs in our room but I did see them spraying a room on the main floor. The buffet food was ok if you got there when it opened. The gym was stupid the equipment was limited, old and broken. The elliptical was insanely loud. The hotel grounds were kept super clean by staff, the stone walkway around the hotel is very rough and uneven. The elevators were in working order while we stayed there but would be a pain if they were not working. The pools were quite cold. The ocean was super cool with the reef right there to snorkel! Online it said snorkel equipment was free but the guy at the hut said only one set was free and I needed to pay $5 for each additional set. Housekeeping did awesome but it was variable if they would fill the mini bar. The restaurants were ok. The only one I really liked was the Mexican one awesome guacamole at the table. He beds were ok a little hard. I don’t know how they do the star rating because I’m not sure I would rate this hotel so high. I do want to say Jesus at the bikini bar was legit the best bartender there! You do have to put your towels out early for a spot as there are limited. The beach was cleaned everyday. I was not pressured into any timeshare or excursion sales but I wasn’t interested in the “free gift”. The private beach made annoying sales non existent.
8
Frank Thomas
3 ago 2024
·
Se alojó 5 noches
1/2 the elevators didn’t work
1/2 the elevators didn’t work
6
Fernando
15 ago 2024
·
Se alojó 1 noche
Las albercas estan super sucias SIEMPRE!!
Las albercas estan super sucias SIEMPRE!!
10
William Alexander
17 sept 2025
·
Se alojó 4 noches
Outdoor pool options were great!
Outdoor pool options were great!
8
Ruben Quesada
21 abr 2025
·
Se alojó 7 noches
Very well located hotel and very clean. The breakfast was good but lunch and dinner could be much much better. The rooms on the lower floors are extremely loud, the door have no sound proofing. The beach is super small for the amount of people and you get big cruises every day so if you don’t like looking at big ships this is not your hotel.
Very well located hotel and very clean. The breakfast was good but lunch and dinner could be much much better. The rooms on the lower floors are extremely loud, the door have no sound proofing. The beach is super small for the amount of people and you get big cruises every day so if you don’t like looking at big ships this is not your hotel.
6
Sumer
9 may 2025
·
Se alojó 6 noches
The Grand Park Royal Cozumel has a beautiful location and decent amenities, but some comfort and quality issues made the stay less than ideal. The bed was stiff and not restful, and the shower took about 5 minutes to heat up—when it wasn’t randomly shutting off mid-use. The room does not cool below 70 degrees and feels hot at night. The buffet is fine for a day or two, but gets repetitive quickly. Thankfully, the woman making fresh omelets and eggs to order in the morning is the real MVP—her station saved breakfast. Drinks were often served warm, and most food was lukewarm at best. The staff was friendly but not particularly warm or engaging. Also worth noting: the adult bar closes at 6 PM nightly, which feels early for a resort atmosphere. Overall, it wasn’t terrible—but it wasn’t memorable for the right reasons either.
The Grand Park Royal Cozumel has a beautiful location and decent amenities, but some comfort and quality issues made the stay less than ideal. The bed was stiff and not restful, and the shower took about 5 minutes to heat up—when it wasn’t randomly shutting off mid-use. The room does not cool below 70 degrees and feels hot at night. The buffet is fine for a day or two, but gets repetitive quickly. Thankfully, the woman making fresh omelets and eggs to order in the morning is the real MVP—her station saved breakfast. Drinks were often served warm, and most food was lukewarm at best. The staff was friendly but not particularly warm or engaging. Also worth noting: the adult bar closes at 6 PM nightly, which feels early for a resort atmosphere. Overall, it wasn’t terrible—but it wasn’t memorable for the right reasons either.
8
Barbara
26 may 2024
·
Se alojó 7 noches
I liked the variety around the facility. Lots of various food options. Pools were beautiful & well maintained. Areas for children, families & also adults only. The beach was small & chairs a bit limited. More around the pools were available. I really loved being able to just access the ocean through a channel by the beach and snorkel. Lots of different fish. Cruise ships docked right outside.
I liked the variety around the facility. Lots of various food options. Pools were beautiful & well maintained. Areas for children, families & also adults only. The beach was small & chairs a bit limited. More around the pools were available. I really loved being able to just access the ocean through a channel by the beach and snorkel. Lots of different fish. Cruise ships docked right outside.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
Las habitaciones y los terrenos a menudo se describen como limpios, pero las quejas recurrentes incluyen piscinas sucias o llenas de algas y problemas ocasionales como ropa de cama sucia, insectos u olores desagradables en algunas áreas.
Reseñas de huéspedes relacionadas
10
Michael
4 may 2025
·
Se alojó 7 noches
We absolutely love the staff, they're the best part of the resort! The main pool was in need of some love, so much debris in the pool and it looked like it hadn't been properly skimmed/vacuumed in days. The adult pool was nice but the liquor available at times was definitely lacking. Food has always been okay, but this time it was worse. We'll still be back, but we hope that there will be some improvements made.
We absolutely love the staff, they're the best part of the resort! The main pool was in need of some love, so much debris in the pool and it looked like it hadn't been properly skimmed/vacuumed in days. The adult pool was nice but the liquor available at times was definitely lacking. Food has always been okay, but this time it was worse. We'll still be back, but we hope that there will be some improvements made.
2
Isaias
23 jul 2025
·
Se alojó 5 noches
My husband and I stayed here 7 years ago the property was in a much better condition. This time around the property looked older, pool was not clean, & just overall look of the property was more rundown. So rundown that on our last day the door to our room got stuck and we couldn’t get our suitcases out to leave to the airport. The suitcases had to be brought down through the balcony. What a terrible experience. The staff are all very kind. The buffet has a lot food options and the food is eh. The dinners are a lot better. Book at your own risk.
My husband and I stayed here 7 years ago the property was in a much better condition. This time around the property looked older, pool was not clean, & just overall look of the property was more rundown. So rundown that on our last day the door to our room got stuck and we couldn’t get our suitcases out to leave to the airport. The suitcases had to be brought down through the balcony. What a terrible experience. The staff are all very kind. The buffet has a lot food options and the food is eh. The dinners are a lot better. Book at your own risk.
6
Fernando
15 ago 2024
·
Se alojó 1 noche
Las albercas estan super sucias SIEMPRE!!
Las albercas estan super sucias SIEMPRE!!
4
Diane
26 may 2025
·
Se alojó 12 noches
The room was big, the bed was huge, BUT, the air conditioner did not cool the room and had a weak ( if any) blower . The water came out brown every morning, and stopped completely at times and would at other times would just stop and sucked air. We had no hot or even warm water several days and had to take cold showers. We asked for a change of rooms and they sent someone up to look at the air conditioner and left with no change and would not change the room. The maid did a very good job. The food was very poor from the last 2 or 3 years. The pools were surrounded with green mold. The bar service was poor, and only two open at night I would recommend only people who spoke fair Spanish to stay because not many staff understood English , and all their programs were spoken in Spanish . I would recommend not getting a room in Building 1. We won’t plan on returning to this hotel again
The room was big, the bed was huge, BUT, the air conditioner did not cool the room and had a weak ( if any) blower . The water came out brown every morning, and stopped completely at times and would at other times would just stop and sucked air. We had no hot or even warm water several days and had to take cold showers. We asked for a change of rooms and they sent someone up to look at the air conditioner and left with no change and would not change the room. The maid did a very good job. The food was very poor from the last 2 or 3 years. The pools were surrounded with green mold. The bar service was poor, and only two open at night I would recommend only people who spoke fair Spanish to stay because not many staff understood English , and all their programs were spoken in Spanish . I would recommend not getting a room in Building 1. We won’t plan on returning to this hotel again
4
Stephanie
25 ago 2025
·
Se alojó 3 noches
When we got there, there was a difference in price and we had to pay an environmental cost of 129.00 that we were not aware of. When I get to my room the sheets were dirty and I had to let the water run for 20 mins to get hot. The next day, They cleaned my room and put more dirty sheets on the bed. The ice bucket had dirty water still in it from a prior guest. Then on the last day my toilet stopped working. The food wasn't bad, but the plates were chipped. There were dirty towels on the floor in the lobby where the housing was. and the pool was despicable. You could not see the bottom of the pool. Let's say, I should have asked for my money back. I will not stay there ever again.
When we got there, there was a difference in price and we had to pay an environmental cost of 129.00 that we were not aware of. When I get to my room the sheets were dirty and I had to let the water run for 20 mins to get hot. The next day, They cleaned my room and put more dirty sheets on the bed. The ice bucket had dirty water still in it from a prior guest. Then on the last day my toilet stopped working. The food wasn't bad, but the plates were chipped. There were dirty towels on the floor in the lobby where the housing was. and the pool was despicable. You could not see the bottom of the pool. Let's say, I should have asked for my money back. I will not stay there ever again.
10
jorge
5 oct 2023
·
Se alojó 3 noches
Las areas públicas muy limpias y conservadas, la alberca muy limpia y el area de la playa muy limpia y conveniente
Las areas públicas muy limpias y conservadas, la alberca muy limpia y el area de la playa muy limpia y conveniente
8
Jesse Lee
18 nov 2025
·
Se alojó 7 noches
Clean rooms, nice resort
Clean rooms, nice resort
6
Nancy
16 ago 2025
·
Se alojó 7 noches
The staff and service at this resort are excellent. The food at the restaurants needs to be improved and the pools need to be cleaned more frequently to make this an overall excellent stay.
The staff and service at this resort are excellent. The food at the restaurants needs to be improved and the pools need to be cleaned more frequently to make this an overall excellent stay.
8
RODRIGO
24 ago 2025
·
Se alojó 5 noches
El hotel está recién remodelado y es bonito y habitaciones muy cómodas y limpias a excepción del aire acondicionado que es deficiente y la comida de poca calidad.
El hotel está recién remodelado y es bonito y habitaciones muy cómodas y limpias a excepción del aire acondicionado que es deficiente y la comida de poca calidad.
8
Heather
31 dic 2025
·
Se alojó 7 noches
Overall very good . Standouts for this resort were 1. CLeanliness . The cleaning staff is top notch and probably get very little credit . From the bathrooms , guest rooms, beaches and pools . Clean all the time . 2 . The activities with the Funtastic team ! So much fun with the sand volleyball and shows . 3 . The Cafe team of girls made the best lattes 4 . Very comfortable beds and lovely ocean view . Great location . Not so good . Food was good , never great and sometimes cold . Alcohol was watered down . Wine was the only thing not , but you could only get that at then nice / reservation restaurants. Oh .. and Taxis are expensive . Plan to spend 20 dollars at the least to even go 2 Km.
Overall very good . Standouts for this resort were 1. CLeanliness . The cleaning staff is top notch and probably get very little credit . From the bathrooms , guest rooms, beaches and pools . Clean all the time . 2 . The activities with the Funtastic team ! So much fun with the sand volleyball and shows . 3 . The Cafe team of girls made the best lattes 4 . Very comfortable beds and lovely ocean view . Great location . Not so good . Food was good , never great and sometimes cold . Alcohol was watered down . Wine was the only thing not , but you could only get that at then nice / reservation restaurants. Oh .. and Taxis are expensive . Plan to spend 20 dollars at the least to even go 2 Km.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Muchos disfrutan de camas cómodas y vistas al mar, pero los problemas recurrentes incluyen aire acondicionado débil, agua caliente retrasada o poco fiable, decoración anticuada y ruido cerca de ascensores o pasillos.
Reseñas de huéspedes relacionadas
8
Monet Y
2 jun 2025
·
Se alojó 5 noches
Our room was right next to the elevator and it basically clicked and banged all day long and it's not something you really notice until you're getting ready to go to sleep at night. And I pretty much makes that noise until like 1:00 or 2:00 a.m. . Other than that the property was pretty decent The food is a little bit lackluster and it's not bad it's pretty decent a lot of her just lacked taste even you know a little salt and pepper. Otherwise I really think like for your first time resort something like this is probably best. But I will know that everything was like a setup they're outside bar situations none of the soda guns worked so you got like bottled soda. So like I said everything seems to be like rigged or set up. And if you're looking to use the spa for manicures and pedicures at the moment it's only one lady doing one at a time and the pedicure station if you want to call it that is like a foot thing that you could get at home and do your at home pedicure. But either way like I said it wasn't terrible.
Our room was right next to the elevator and it basically clicked and banged all day long and it's not something you really notice until you're getting ready to go to sleep at night. And I pretty much makes that noise until like 1:00 or 2:00 a.m. . Other than that the property was pretty decent The food is a little bit lackluster and it's not bad it's pretty decent a lot of her just lacked taste even you know a little salt and pepper. Otherwise I really think like for your first time resort something like this is probably best. But I will know that everything was like a setup they're outside bar situations none of the soda guns worked so you got like bottled soda. So like I said everything seems to be like rigged or set up. And if you're looking to use the spa for manicures and pedicures at the moment it's only one lady doing one at a time and the pedicure station if you want to call it that is like a foot thing that you could get at home and do your at home pedicure. But either way like I said it wasn't terrible.
6
Michelle
21 jul 2025
·
Se alojó 5 noches
The property was decent, needed upgrades, air conditioner was weak.
The property was decent, needed upgrades, air conditioner was weak.
6
deborah
10 mar 2024
·
Se alojó 7 noches
Property is very large and I like the people (staff)very much. We had room on the 8th floor which has a beautiful view of the ocean and the grounds which were in the process of being replanted. Facilities are very clean. But despite staying there of the years the things that lack are quiet. Because I am an active diver when I get back to hotel I am tired and we can’t escape the entertainment noise no matter where our room is located. If you want to sleep between 9-10:30pm you literally need ear plugs. We didn’t eat at the specialty restaurants (only visited buffet) and whole staff seems to want to please but the hot foods generally are not. They started doing specialty drinks in the buffet and that was fun and very good (thank you Damian). Towels are very hard to come by at pool. Either they are out or no one is working the towel station. About frustrating. Should mention the shower!!!! Best one ever!!!! Great temperature and water pressure. A/C in room left us something to be desired. Despite we could regulate the temp we could not get it to less than 20.5 despite setting to 14. 20.5 should have been fine but we ran hot during the night and since they don’t do double sheet (duvet only), you may run hot and cold.
Property is very large and I like the people (staff)very much. We had room on the 8th floor which has a beautiful view of the ocean and the grounds which were in the process of being replanted. Facilities are very clean. But despite staying there of the years the things that lack are quiet. Because I am an active diver when I get back to hotel I am tired and we can’t escape the entertainment noise no matter where our room is located. If you want to sleep between 9-10:30pm you literally need ear plugs. We didn’t eat at the specialty restaurants (only visited buffet) and whole staff seems to want to please but the hot foods generally are not. They started doing specialty drinks in the buffet and that was fun and very good (thank you Damian). Towels are very hard to come by at pool. Either they are out or no one is working the towel station. About frustrating. Should mention the shower!!!! Best one ever!!!! Great temperature and water pressure. A/C in room left us something to be desired. Despite we could regulate the temp we could not get it to less than 20.5 despite setting to 14. 20.5 should have been fine but we ran hot during the night and since they don’t do double sheet (duvet only), you may run hot and cold.
8
Courtney Jean
30 abr 2024
·
Se alojó 5 noches
This is our second stay at Grand Park Royal in Cozumel. We had a wonderful time again. The rooms are nice with a stocked fridge and balcony. They were cleaned daily. The food leaves a little to be desired but it’s free. We would prefer more breakfast options at the food bar. There are plenty of activities to do while on the resort. We will be back.
This is our second stay at Grand Park Royal in Cozumel. We had a wonderful time again. The rooms are nice with a stocked fridge and balcony. They were cleaned daily. The food leaves a little to be desired but it’s free. We would prefer more breakfast options at the food bar. There are plenty of activities to do while on the resort. We will be back.
2
Rogelio
2 sept 2025
·
Se alojó 4 noches
First day we got there the rooms were hot and we didn’t have A/C all day
First day we got there the rooms were hot and we didn’t have A/C all day
6
Toni J
10 may 2025
·
Se alojó 6 noches
Adult pool cometely in sun, drinks were very weak, no a/c!
Adult pool cometely in sun, drinks were very weak, no a/c!
8
Bryan Michael
14 jul 2025
·
Se alojó 3 noches
Overall it was a good stay. Property itself is good. Alot of people in and out so sometimes some debris laying around (understandable)! The room ac or lack There of was our only real Complaint.
Overall it was a good stay. Property itself is good. Alot of people in and out so sometimes some debris laying around (understandable)! The room ac or lack There of was our only real Complaint.
8
Ruben Quesada
21 abr 2025
·
Se alojó 7 noches
Very well located hotel and very clean. The breakfast was good but lunch and dinner could be much much better. The rooms on the lower floors are extremely loud, the door have no sound proofing. The beach is super small for the amount of people and you get big cruises every day so if you don’t like looking at big ships this is not your hotel.
Very well located hotel and very clean. The breakfast was good but lunch and dinner could be much much better. The rooms on the lower floors are extremely loud, the door have no sound proofing. The beach is super small for the amount of people and you get big cruises every day so if you don’t like looking at big ships this is not your hotel.
6
Sumer
9 may 2025
·
Se alojó 6 noches
The Grand Park Royal Cozumel has a beautiful location and decent amenities, but some comfort and quality issues made the stay less than ideal. The bed was stiff and not restful, and the shower took about 5 minutes to heat up—when it wasn’t randomly shutting off mid-use. The room does not cool below 70 degrees and feels hot at night. The buffet is fine for a day or two, but gets repetitive quickly. Thankfully, the woman making fresh omelets and eggs to order in the morning is the real MVP—her station saved breakfast. Drinks were often served warm, and most food was lukewarm at best. The staff was friendly but not particularly warm or engaging. Also worth noting: the adult bar closes at 6 PM nightly, which feels early for a resort atmosphere. Overall, it wasn’t terrible—but it wasn’t memorable for the right reasons either.
The Grand Park Royal Cozumel has a beautiful location and decent amenities, but some comfort and quality issues made the stay less than ideal. The bed was stiff and not restful, and the shower took about 5 minutes to heat up—when it wasn’t randomly shutting off mid-use. The room does not cool below 70 degrees and feels hot at night. The buffet is fine for a day or two, but gets repetitive quickly. Thankfully, the woman making fresh omelets and eggs to order in the morning is the real MVP—her station saved breakfast. Drinks were often served warm, and most food was lukewarm at best. The staff was friendly but not particularly warm or engaging. Also worth noting: the adult bar closes at 6 PM nightly, which feels early for a resort atmosphere. Overall, it wasn’t terrible—but it wasn’t memorable for the right reasons either.
6
Gerzain
26 jul 2025
·
Se alojó 6 noches
Loved the location and the pools, the beach was nice but I was hoping it was bigger, the food was decent but also it was hard to have dinner at the restaurants there was over an hour wait to be seated even at the buffet. And some of the food was not so good and very limited options and some areas. The balcony had a great view but the door kept jamming, the ac need it some work, it never got cold in there. The hotel is great and it has a great location, but it is it desperate need of some renovations specially in the rooms. The staff was very friendly and always ready to help and accommodate any situation to the best of their abilities. The restaurants need to be bigger or there needs to be a better system in place to serve people, we never even got to try one of the restaurants because every time we tried to get on the list they said it was already at capacity and this was 2 hours before closing
Loved the location and the pools, the beach was nice but I was hoping it was bigger, the food was decent but also it was hard to have dinner at the restaurants there was over an hour wait to be seated even at the buffet. And some of the food was not so good and very limited options and some areas. The balcony had a great view but the door kept jamming, the ac need it some work, it never got cold in there. The hotel is great and it has a great location, but it is it desperate need of some renovations specially in the rooms. The staff was very friendly and always ready to help and accommodate any situation to the best of their abilities. The restaurants need to be bigger or there needs to be a better system in place to serve people, we never even got to try one of the restaurants because every time we tried to get on the list they said it was already at capacity and this was 2 hours before closing
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Servicio
El personal es ampliamente elogiado por su amabilidad y dedicación, pero muchos informan de ofertas de multipropiedad insistentes, un servicio de registro de entrada y restaurante lento o inconsistente, y un seguimiento desigual de las solicitudes.
Reseñas de huéspedes relacionadas
4
MEAGAN
13 mar 2025
·
Se alojó 5 noches
No early check in for vip No very welcoming Slow check in process Immediate Sales attempt Slow restaurant service Stand in line AGAIN to retrieve room cards No escort to room with luggage Different room than reserved No mini bar— besides sodas—no daily refill Room out-dated Room not cleaned for three days. Had to request App not user friendly-no one explained it Safe battery low-would not work Bartenders ignore even with tipping No beach/ poolside service Volley ball net and no volley balls
No early check in for vip No very welcoming Slow check in process Immediate Sales attempt Slow restaurant service Stand in line AGAIN to retrieve room cards No escort to room with luggage Different room than reserved No mini bar— besides sodas—no daily refill Room out-dated Room not cleaned for three days. Had to request App not user friendly-no one explained it Safe battery low-would not work Bartenders ignore even with tipping No beach/ poolside service Volley ball net and no volley balls
2
Freddy
14 nov 2025
·
Se alojó 3 noches
We expected to be better than Cancun we will not return to this facility.the minute you enter the resort the staff don't leave you alone they kept trying to sale us time share and we told them we were not interested. And the food was horrible.
We expected to be better than Cancun we will not return to this facility.the minute you enter the resort the staff don't leave you alone they kept trying to sale us time share and we told them we were not interested. And the food was horrible.
2
Joseph
19 jun 2025
·
Se alojó 7 noches
We called desk multiple times. No hot water for a shower, air conditioner no cooling room. Housekeeping didn’t clean room on Sunday, had to call for them late Saturday. No help from the front desk after multiple calls. Room number 2008.
We called desk multiple times. No hot water for a shower, air conditioner no cooling room. Housekeeping didn’t clean room on Sunday, had to call for them late Saturday. No help from the front desk after multiple calls. Room number 2008.
10
Ruth
25 nov 2025
·
Se alojó 5 noches
Staff was super friendly. Very nice place
Staff was super friendly. Very nice place
8
Gerardo
8 oct 2025
·
Se alojó 4 noches
Overall was good but we had to call every day to ask for water and items for the mini bar even when we just arrived. service from the staff was always good
Overall was good but we had to call every day to ask for water and items for the mini bar even when we just arrived. service from the staff was always good
10
Jesus Eduardo
17 sept 2023
·
Se alojó 4 noches
Excelente servicio del personal (Aldo, Maria , Carlos, Montserrat)te hacen sentir como en casa, supero mis expectativas, las camas son geniales supercomodas, ideal para estancia con los peques , hay cuidado de peques , definitivamente lo recomiendo
Excelente servicio del personal (Aldo, Maria , Carlos, Montserrat)te hacen sentir como en casa, supero mis expectativas, las camas son geniales supercomodas, ideal para estancia con los peques , hay cuidado de peques , definitivamente lo recomiendo
6
Jose Ignacio
20 nov 2025
·
Se alojó 3 noches
Al momento de hacer el Check inn fue una total pesadilla gracias a que las políticas de menores de edad y el motor de la plataforma no estaban correctamente sincronizadas.
Al momento de hacer el Check inn fue una total pesadilla gracias a que las políticas de menores de edad y el motor de la plataforma no estaban correctamente sincronizadas.
10
Mark
29 abr 2025
·
Se alojó 7 noches
Very clean. Great service
Very clean. Great service
6
Sandra
30 jul 2024
·
Se alojó 3 noches
Pack your patience during check in. It will take you a very long time. Beach area is small and they have limited seating. Food is good at specialty restaurants. We are not pool people so I cant comment on that. Drinks were okay. It would be good w a family and kids. Screaming kids were everywhere. It was okay for the low price but would probably never go back. Oh the AC on 6th floor 2nd tower didnt work well and the elevators are tiny and slow. Use the stairs if you are able to.
Pack your patience during check in. It will take you a very long time. Beach area is small and they have limited seating. Food is good at specialty restaurants. We are not pool people so I cant comment on that. Drinks were okay. It would be good w a family and kids. Screaming kids were everywhere. It was okay for the low price but would probably never go back. Oh the AC on 6th floor 2nd tower didnt work well and the elevators are tiny and slow. Use the stairs if you are able to.
4
Peter
21 oct 2024
·
Se alojó 4 noches
This trip was supposed to be for my wife\'s birthday. When we arrived, check in was ok then the pushy salesperson world not take no for an answer. First he offered discounts to a bamboo shop to pick up free socks, coupon for $200 off ro diamond palace, $50 jeep rental for the day, $50 per person for massage to $100 to spend all day in Chiciniza. We asked if this was timeshare and he said better. These day they are calling it"loyalty" points. He was relentless. He called our room to make sure we were coming. He kept referring how we have expedia vip access and my prices does for all the amenities he originally quoted. He brought us into this room so the girl in the office can fill out your information. The"loyalty" staff came in and basically told us what are our plans bc he did not want to waste our time. I explained i was not interested. Everything changed when i said no. They brought out the girl in the office, salesperson and a manager asking why we are not interested. We continued to let them know we were not interested and we are here for a short getaway. The sales manager was absolutely rude, pushy, disrespectful and manipulated the conversation. The staff was very kind, sales people needs a lesson in common courtesy and kindness of guests. I do not consider this resort luxury as they advertised. The food is below mediocre, rooms needs upgrade. You pay for everything as far as other amenities. Nothing was offered as a vip besides a salesperson telling me.
This trip was supposed to be for my wife\'s birthday. When we arrived, check in was ok then the pushy salesperson world not take no for an answer. First he offered discounts to a bamboo shop to pick up free socks, coupon for $200 off ro diamond palace, $50 jeep rental for the day, $50 per person for massage to $100 to spend all day in Chiciniza. We asked if this was timeshare and he said better. These day they are calling it"loyalty" points. He was relentless. He called our room to make sure we were coming. He kept referring how we have expedia vip access and my prices does for all the amenities he originally quoted. He brought us into this room so the girl in the office can fill out your information. The"loyalty" staff came in and basically told us what are our plans bc he did not want to waste our time. I explained i was not interested. Everything changed when i said no. They brought out the girl in the office, salesperson and a manager asking why we are not interested. We continued to let them know we were not interested and we are here for a short getaway. The sales manager was absolutely rude, pushy, disrespectful and manipulated the conversation. The staff was very kind, sales people needs a lesson in common courtesy and kindness of guests. I do not consider this resort luxury as they advertised. The food is below mediocre, rooms needs upgrade. You pay for everything as far as other amenities. Nothing was offered as a vip besides a salesperson telling me.
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Ubicación
Conveniente para ir a la ciudad, ir de compras y acceder a centros de buceo y paseos en barco, con excelente esnórquel y vistas de los cruceros. A algunos no les gusta la playa muy pequeña y la presencia constante de cruceros.
Reseñas de huéspedes relacionadas
8
christopher
30 oct 2023
·
Se alojó 7 noches
Perfect for my work trip purpose, close to cruise ports and easy transport links. Hotel was very nice, food was great and pools were spacious and the view from the infinity pool is beautiful. Staff were incredible all week, the area was safe to wonder and if I was looking for a relaxing getaway I would recommend. Only criticism was the air con stopped working after day 2 which made it difficult to sleep but I didn’t report it. If I was staying for longer or on my next visit I am sure the hotel would have resolved early. All in all I would recommend this hotel.
Perfect for my work trip purpose, close to cruise ports and easy transport links. Hotel was very nice, food was great and pools were spacious and the view from the infinity pool is beautiful. Staff were incredible all week, the area was safe to wonder and if I was looking for a relaxing getaway I would recommend. Only criticism was the air con stopped working after day 2 which made it difficult to sleep but I didn’t report it. If I was staying for longer or on my next visit I am sure the hotel would have resolved early. All in all I would recommend this hotel.
8
Stephenie
5 abr 2025
·
Se alojó 5 noches
We really enjoyed this property. It is very lush and tropical. The resort is smaller but seems spacious at the same time. There is plenty of room for people and lots of different options for pools/beach. The interior pool would be great for small kids (as it's shaded). People with mobility issues may have trouble with the stone walkways and when we were there the main elevator from the lobby was out of service. Everyone we encountered was friendly and attentive. The desk gave us adjoining rooms without even being asked, which was thoughtful and much appreciated. Everything was clean and well taken care of. Our rooms were spotless each day. The one drawback was the food. We didn't love it, but we were able to find something at the buffet (amazing omelets for breakfast). The price for our stay was so reasonable, we just ate out each night for dinner. Cozumel has many great options, some within walking distance of the resort. The town is a short cab ride away and so much fun. Our entire group - ages 76 to 14 found things to do. We saw a lot of fish snorkeling at the property and enjoyed watching the cruise ships come and go. We all agreed we loved this resort and plan to come back.
We really enjoyed this property. It is very lush and tropical. The resort is smaller but seems spacious at the same time. There is plenty of room for people and lots of different options for pools/beach. The interior pool would be great for small kids (as it's shaded). People with mobility issues may have trouble with the stone walkways and when we were there the main elevator from the lobby was out of service. Everyone we encountered was friendly and attentive. The desk gave us adjoining rooms without even being asked, which was thoughtful and much appreciated. Everything was clean and well taken care of. Our rooms were spotless each day. The one drawback was the food. We didn't love it, but we were able to find something at the buffet (amazing omelets for breakfast). The price for our stay was so reasonable, we just ate out each night for dinner. Cozumel has many great options, some within walking distance of the resort. The town is a short cab ride away and so much fun. Our entire group - ages 76 to 14 found things to do. We saw a lot of fish snorkeling at the property and enjoyed watching the cruise ships come and go. We all agreed we loved this resort and plan to come back.
10
Amanda
12 jun 2025
·
Se alojó 7 noches
The variety of pools and restaurants is nice, the resort is also close to town. All the staff was very friendly, and the nighty entertainment was good!
The variety of pools and restaurants is nice, the resort is also close to town. All the staff was very friendly, and the nighty entertainment was good!
10
Amy
23 mar 2025
·
Se alojó 5 noches
We very much enjoyed our stay at GPR. Although the rooms are small and older, they are very clean, as is the entire property. We had a garden view, and the foliage is beautiful. I really like the water filling stations located throughout the property. We thoroughly enjoyed the snorkeling right on the beach. I thought the food was just ok. Plenty of options on the buffet. You won’t go hungry. This is a quieter resort which we also loved. Very convenient location, just a short $10 cab ride to town.
We very much enjoyed our stay at GPR. Although the rooms are small and older, they are very clean, as is the entire property. We had a garden view, and the foliage is beautiful. I really like the water filling stations located throughout the property. We thoroughly enjoyed the snorkeling right on the beach. I thought the food was just ok. Plenty of options on the buffet. You won’t go hungry. This is a quieter resort which we also loved. Very convenient location, just a short $10 cab ride to town.
8
Ruben Quesada
21 abr 2025
·
Se alojó 7 noches
Very well located hotel and very clean. The breakfast was good but lunch and dinner could be much much better. The rooms on the lower floors are extremely loud, the door have no sound proofing. The beach is super small for the amount of people and you get big cruises every day so if you don’t like looking at big ships this is not your hotel.
Very well located hotel and very clean. The breakfast was good but lunch and dinner could be much much better. The rooms on the lower floors are extremely loud, the door have no sound proofing. The beach is super small for the amount of people and you get big cruises every day so if you don’t like looking at big ships this is not your hotel.
8
Adam
20 ago 2025
·
Se alojó 7 noches
I love the location of this resort. Its also an easy resort to navigate.
I love the location of this resort. Its also an easy resort to navigate.
10
Kirk
25 may 2025
·
Se alojó 7 noches
It’s a great combination of location, service, and value
It’s a great combination of location, service, and value
8
Barbara
26 may 2024
·
Se alojó 7 noches
I liked the variety around the facility. Lots of various food options. Pools were beautiful & well maintained. Areas for children, families & also adults only. The beach was small & chairs a bit limited. More around the pools were available. I really loved being able to just access the ocean through a channel by the beach and snorkel. Lots of different fish. Cruise ships docked right outside.
I liked the variety around the facility. Lots of various food options. Pools were beautiful & well maintained. Areas for children, families & also adults only. The beach was small & chairs a bit limited. More around the pools were available. I really loved being able to just access the ocean through a channel by the beach and snorkel. Lots of different fish. Cruise ships docked right outside.
10
Daniel
23 nov 2025
·
Se alojó 4 noches
We will definitely be staying here again the food is comparable to everywhere else that is all inclusive the staff here is amazing and there are several places within walking distance from the resort for shopping and restaurants
We will definitely be staying here again the food is comparable to everywhere else that is all inclusive the staff here is amazing and there are several places within walking distance from the resort for shopping and restaurants
10
Misty
26 mar 2025
·
Se alojó 4 noches
Beautiful! Great snorkeling
Beautiful! Great snorkeling
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Comida
Las quejas frecuentes citan comida insípida o fría, variedad limitada y largas esperas por los restaurantes especiales; las bebidas pueden ser impredecibles. Algunos huéspedes encontraron decentes las tortillas del desayuno o ciertas comidas a la carta.
Reseñas de huéspedes relacionadas
6
Tracey
11 mar 2025
·
Se alojó 10 noches
The rooms were great. New beds were very comfortable. The sheets, comforter, and pillows were very good. Housekeeping was great. The bar closes too early. Entertainment was just ok. The breakfast food was ok but always cold unless you got it straight off the grill. The restore food at the hotel was absolutely terrible! The worst food in an all inclusive. The drinks were poor as well. Soda was flat. We won’t be back. This was our third stay and it’s truly gone down hill with the food.
The rooms were great. New beds were very comfortable. The sheets, comforter, and pillows were very good. Housekeeping was great. The bar closes too early. Entertainment was just ok. The breakfast food was ok but always cold unless you got it straight off the grill. The restore food at the hotel was absolutely terrible! The worst food in an all inclusive. The drinks were poor as well. Soda was flat. We won’t be back. This was our third stay and it’s truly gone down hill with the food.
6
Kimberlee
13 sept 2025
·
Se alojó 4 noches
The hotel is nice but the food was terrible and a big dissapointment. They have cut to may corners obviously to save money.
The hotel is nice but the food was terrible and a big dissapointment. They have cut to may corners obviously to save money.
8
Erin
17 oct 2025
·
Se alojó 1 noche
The lobby and grounds are very impressive! Check in process took about 20 minutes, but we were served lemonade in line. The room was great with a beautiful view of the sea! The main pool is so beautiful with the waterfall and surrounding jungle! The oceanfront pool (across the road, accessible easily by tunnel) and beach area are small, but very pleasant. The sports bar was beautiful, and was a great place to watch NFL! The food at the buffet was sub-par, especially at breakfast! This hotel is absolutely not handicap-accessible. The walking paths across the resort are made of large and beautiful, flat rocks with cement in between. Unfortunately, it’s very uneven to walk on, and it would be difficult for anyone who has trouble walking or balance issues. The buffet has makeshift wooden ramps for wheelchairs to navigate, but they are not secured or stable.
The lobby and grounds are very impressive! Check in process took about 20 minutes, but we were served lemonade in line. The room was great with a beautiful view of the sea! The main pool is so beautiful with the waterfall and surrounding jungle! The oceanfront pool (across the road, accessible easily by tunnel) and beach area are small, but very pleasant. The sports bar was beautiful, and was a great place to watch NFL! The food at the buffet was sub-par, especially at breakfast! This hotel is absolutely not handicap-accessible. The walking paths across the resort are made of large and beautiful, flat rocks with cement in between. Unfortunately, it’s very uneven to walk on, and it would be difficult for anyone who has trouble walking or balance issues. The buffet has makeshift wooden ramps for wheelchairs to navigate, but they are not secured or stable.
8
Robert
15 oct 2025
·
Se alojó 7 noches
Food at breakfast is not hot enough. Sometimes just cold. Needs a better system to keep food at a safe temperature
Food at breakfast is not hot enough. Sometimes just cold. Needs a better system to keep food at a safe temperature
8
Stephen
5 jun 2025
·
Se alojó 5 noches
My wife and I visited this hotel for our first trip outside the USA, and overall, our five-night stay was very pleasant. Pros: • The buffet offered a wide variety of choices, including made-to-order eggs in the morning. • Throughout the day, snacks like fresh fruit, small sandwiches, and ice cream were readily available. • The two pools overlooking the water were beautiful, and drinks were served generously and often. • The staff were outstanding—friendly, professional, and always willing to help. • Our room was clean, and the air conditioning worked perfectly, which made for a comfortable stay. • The hotel was conveniently located near the town, with easy access to shops, restaurants, and excursions—all of which could be booked right from the hotel. Cons: • One downside was the persistent pressure from staff trying to get us to attend a 1.5-hour presentation. Some of these individuals later approached us with personal side deals, which felt a bit uncomfortable. • The pool bars closed relatively early—one at 6 p.m. and the other at 7 p.m.—which felt a little too soon for a resort setting. • While the food was generally good, it could be inconsistent depending on the time of day and the restaurant. We ended up sticking with the buffet, as it was the most reliable option.
My wife and I visited this hotel for our first trip outside the USA, and overall, our five-night stay was very pleasant. Pros: • The buffet offered a wide variety of choices, including made-to-order eggs in the morning. • Throughout the day, snacks like fresh fruit, small sandwiches, and ice cream were readily available. • The two pools overlooking the water were beautiful, and drinks were served generously and often. • The staff were outstanding—friendly, professional, and always willing to help. • Our room was clean, and the air conditioning worked perfectly, which made for a comfortable stay. • The hotel was conveniently located near the town, with easy access to shops, restaurants, and excursions—all of which could be booked right from the hotel. Cons: • One downside was the persistent pressure from staff trying to get us to attend a 1.5-hour presentation. Some of these individuals later approached us with personal side deals, which felt a bit uncomfortable. • The pool bars closed relatively early—one at 6 p.m. and the other at 7 p.m.—which felt a little too soon for a resort setting. • While the food was generally good, it could be inconsistent depending on the time of day and the restaurant. We ended up sticking with the buffet, as it was the most reliable option.
2
Gosia
5 ene 2026
·
Se alojó 7 noches
I had a very disappointing experience staying at Park Royal. The food was bland and lacked flavor. The only consistently safe and decent option was fruit. Lines for the all-inclusive restaurants were extremely long. For example, every night at the Italian restaurant there were at least twenty families ahead of us, regardless of what time we arrived, and reservations were not allowed. The Wi-Fi was unreliable and kept disconnecting. The beach is located right next to a port with at least five large cruise ships docked at all times. You are essentially swimming next to cruise traffic, which raises obvious concerns about water quality (fuel, waste, etc.). The room itself was nice—I stayed on the 9th floor with an ocean view—but it had a very strong mold smell. I understand the hotel was fully booked, but after reporting the issue twice, no one ever came to clean or check the AC unit to address the smell. Service was another major disappointment. Unless you are visibly tipping, service is minimal. Staff seemed to expect extra payment for nearly everything. Overall, this resort did not meet expectations and I would not recommend it.
I had a very disappointing experience staying at Park Royal. The food was bland and lacked flavor. The only consistently safe and decent option was fruit. Lines for the all-inclusive restaurants were extremely long. For example, every night at the Italian restaurant there were at least twenty families ahead of us, regardless of what time we arrived, and reservations were not allowed. The Wi-Fi was unreliable and kept disconnecting. The beach is located right next to a port with at least five large cruise ships docked at all times. You are essentially swimming next to cruise traffic, which raises obvious concerns about water quality (fuel, waste, etc.). The room itself was nice—I stayed on the 9th floor with an ocean view—but it had a very strong mold smell. I understand the hotel was fully booked, but after reporting the issue twice, no one ever came to clean or check the AC unit to address the smell. Service was another major disappointment. Unless you are visibly tipping, service is minimal. Staff seemed to expect extra payment for nearly everything. Overall, this resort did not meet expectations and I would not recommend it.
8
Cindy Kay
4 ene 2025
·
Se alojó 8 noches
Having three restaurants on site was helpful. However you certainly need reservations, we were told by the one of the hosts it would be 20 min. One hour and 20 min. My sister in law went to see what was going on. They all of a sudden they found a table. They hadn’t filled the salad for a few hours hadn’t taken our order fo sometime. Just awful service and food was cold. Very very poor service by everyone in the restaurant.
Having three restaurants on site was helpful. However you certainly need reservations, we were told by the one of the hosts it would be 20 min. One hour and 20 min. My sister in law went to see what was going on. They all of a sudden they found a table. They hadn’t filled the salad for a few hours hadn’t taken our order fo sometime. Just awful service and food was cold. Very very poor service by everyone in the restaurant.
4
WALTER
22 jun 2025
·
Se alojó 6 noches
I’ve stayed here the past 5 trips to Cozumel! At first it was awesome but over the years the food has went down hill! Will be looking for a different resort on the next trip to Cozumel! Long lines for dinner as they no longer do reservations or have a dress code that they adhere too anymore!
I’ve stayed here the past 5 trips to Cozumel! At first it was awesome but over the years the food has went down hill! Will be looking for a different resort on the next trip to Cozumel! Long lines for dinner as they no longer do reservations or have a dress code that they adhere too anymore!
6
Christopher
1 oct 2025
·
Se alojó 4 noches
The dining service was average (too long wait time to be seated and served) and the food was average and snail portions at restaurants.
The dining service was average (too long wait time to be seated and served) and the food was average and snail portions at restaurants.
8
Heather
31 dic 2025
·
Se alojó 7 noches
Overall very good . Standouts for this resort were 1. CLeanliness . The cleaning staff is top notch and probably get very little credit . From the bathrooms , guest rooms, beaches and pools . Clean all the time . 2 . The activities with the Funtastic team ! So much fun with the sand volleyball and shows . 3 . The Cafe team of girls made the best lattes 4 . Very comfortable beds and lovely ocean view . Great location . Not so good . Food was good , never great and sometimes cold . Alcohol was watered down . Wine was the only thing not , but you could only get that at then nice / reservation restaurants. Oh .. and Taxis are expensive . Plan to spend 20 dollars at the least to even go 2 Km.
Overall very good . Standouts for this resort were 1. CLeanliness . The cleaning staff is top notch and probably get very little credit . From the bathrooms , guest rooms, beaches and pools . Clean all the time . 2 . The activities with the Funtastic team ! So much fun with the sand volleyball and shows . 3 . The Cafe team of girls made the best lattes 4 . Very comfortable beds and lovely ocean view . Great location . Not so good . Food was good , never great and sometimes cold . Alcohol was watered down . Wine was the only thing not , but you could only get that at then nice / reservation restaurants. Oh .. and Taxis are expensive . Plan to spend 20 dollars at the least to even go 2 Km.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
10
Gustavo
hace 4 semanas
·
Se alojó 3 noches
Las atenciones al llegar fueron increíbles, el hotel está en muy buenas condiciones y limpio, todos muy amables los restaurantes muy ricos
Las atenciones al llegar fueron increíbles, el hotel está en muy buenas condiciones y limpio, todos muy amables los restaurantes muy ricos
2
Alicia
hace 4 semanas
·
Se alojó 2 noches
No me gustó el hotel la habitación no estaba limpia,
No me gustó el hotel la habitación no estaba limpia,
4
Ricardo Jose
14 ago 2026
·
Se alojó 1 noche
Hola es una pena que lamento mucho haber experimentado siendo residente de la Isla, ya que esperaba más de los servicios que presta el hotel, fuimos 4 adultos por una noche a celebrar el cumple de mi esposo y 2 hijos adultos en una habitación. Desde que llegamos en la recepción te colocan un listón bajo la advertencia de que si le pasa algo al listón y no acudes con ellos te aplican un cargo de $1800.00 el mismo caso si se te pierde, solo tenía 4 refrescos el servibar y el room service es solo una vez durante el día, lo peor fue que solo dan 2 botellas de 500 ml. De agua, para los 4 adultos llame al room service y me comentaron que tenía un costo adicional si quería más botellas de agua ( muy mala actitud la persona que me comentó).. Debían aplicar lo que ofrecen otros hoteles que te reciben con una bebida y cuando realizas el check out te dejan quedarte a almorzar hasta las 5 p.m Hicimos reserva en el restaurante mexicano a las 8 , solo dan 10 min de tolerancia, además está mal señalizado, queríamos reservar el italiano desde días antes y nos dijeron que a penas lleguemos al check in se haga la reserva (sin embargo nos dijeron que la reserva es hasta las 3 pm -.-) Fuimos en verano y había mucha gente en la piscina, en el área cerca al mar ocupado todo el tiempo,no había un camastro donde recostarse, el área de snacks sin papas a las 5 y ya no surten mas. Mala estancia en pocas palabras, no recomiendo si vas por un día.
Hola es una pena que lamento mucho haber experimentado siendo residente de la Isla, ya que esperaba más de los servicios que presta el hotel, fuimos 4 adultos por una noche a celebrar el cumple de mi esposo y 2 hijos adultos en una habitación. Desde que llegamos en la recepción te colocan un listón bajo la advertencia de que si le pasa algo al listón y no acudes con ellos te aplican un cargo de $1800.00 el mismo caso si se te pierde, solo tenía 4 refrescos el servibar y el room service es solo una vez durante el día, lo peor fue que solo dan 2 botellas de 500 ml. De agua, para los 4 adultos llame al room service y me comentaron que tenía un costo adicional si quería más botellas de agua ( muy mala actitud la persona que me comentó).. Debían aplicar lo que ofrecen otros hoteles que te reciben con una bebida y cuando realizas el check out te dejan quedarte a almorzar hasta las 5 p.m Hicimos reserva en el restaurante mexicano a las 8 , solo dan 10 min de tolerancia, además está mal señalizado, queríamos reservar el italiano desde días antes y nos dijeron que a penas lleguemos al check in se haga la reserva (sin embargo nos dijeron que la reserva es hasta las 3 pm -.-) Fuimos en verano y había mucha gente en la piscina, en el área cerca al mar ocupado todo el tiempo,no había un camastro donde recostarse, el área de snacks sin papas a las 5 y ya no surten mas. Mala estancia en pocas palabras, no recomiendo si vas por un día.
6
Patricia
10 ago 2026
·
Se alojó 4 noches
Excelente para snorkear por los peces que hay en las piedras. La comida de los restaurantes 50/50 algunos alimentos bien y otros malos. Recomiendo mejorar los alimentos y la capacitación del personal de servicio.
Excelente para snorkear por los peces que hay en las piedras. La comida de los restaurantes 50/50 algunos alimentos bien y otros malos. Recomiendo mejorar los alimentos y la capacitación del personal de servicio.
10
Flavio Luis
18 jul 2026
·
Se alojó 3 noches
Todo muy bien, solo la alberca grande familiar cuando llegamos estaba en mantenimiento y nube o no la pudimos disfrutar, todo lo demás excelente. Muchas gracias
Todo muy bien, solo la alberca grande familiar cuando llegamos estaba en mantenimiento y nube o no la pudimos disfrutar, todo lo demás excelente. Muchas gracias
Política del establecimiento
Instrucciones para la entrada
Todo lo que necesitas saber para hacer el check-in sin problemas.
Ver másEntrada
Salida
De 15:00 a 00:00
Antes de la(s) 12:00
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Las respuestas instantáneas de IA se basan en la información del hotel.
Precios para las próximas fechas
septiembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
octubre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-09-18: 604.0900718688964USD
- 2026-09-19: 600.6760743713379USD
- 2026-09-20: 602.140267868042USD
- 2026-09-21: 301.02957290649414USD
- 2026-09-22: 286.02637485504147USD
- 2026-09-23: 286.02637485504147USD
- 2026-09-24: 286.4921956443786USD
- 2026-09-25: 286.02637485504147USD
- 2026-09-26: 286.02637485504147USD
- 2026-09-27: 287.01519451141354USD
- 2026-09-28: 286.02637485504147USD
- 2026-09-29: 290.02389724731444USD
- 2026-09-30: 290.02389724731444USD
- 2026-10-01: 287.00369579315185USD
- 2026-10-02: 257.2589130592346USD
- 2026-10-03: 246.01542778015136USD
- 2026-10-04: 232.9144437599182USD
- 2026-10-05: 241.0167456436157USD
- 2026-10-06: 252.4601613807678USD
- 2026-10-07: 246.41914497375487USD
- 2026-10-08: 273.03264793395994USD
- 2026-10-09: 278.6820944213867USD
- 2026-10-10: 275.5121817588806USD
- 2026-10-11: 282.0360041046142USD
- 2026-10-12: 281.5231367301941USD
- 2026-10-13: 251.02127908706663USD
- 2026-10-14: 251.02127908706663USD
- 2026-10-15: 251.02127908706663USD
- 2026-10-16: 251.02127908706663USD
- 2026-10-17: 251.58773118972778USD
- 2026-10-18: 252.4601613807678USD
- 2026-10-19: 251.02843072891233USD
- 2026-10-20: 251.02127908706663USD
- 2026-10-21: 252.4601613807678USD
- 2026-10-22: 236.22055313110351USD
- 2026-10-23: 251.02127908706663USD
- 2026-10-24: 251.02127908706663USD
- 2026-10-25: 252.02959047317503USD
- 2026-10-26: 251.02127908706663USD
- 2026-10-27: 251.02127908706663USD
- 2026-10-28: 232.02054111480712USD
- 2026-10-29: 251.02127908706663USD
- 2026-10-30: 252.02959047317503USD
- 2026-10-31: 251.02127908706663USD
- 2026-11-01: 236.01091186523436USD
- 2026-11-02: 254.01762420654296USD
- 2026-11-03: 243.01908266067502USD
- 2026-11-04: 228.01586708068845USD
- 2026-11-05: 254.01762420654296USD
- 2026-11-06: 337.92780292510986USD
- 2026-11-07: 339.04535213470456USD
- 2026-11-08: 322.0612544631958USD
- 2026-11-09: 254.4638130378723USD
- 2026-11-10: 254.01762420654296USD
- 2026-11-11: 254.01762420654296USD
- 2026-11-12: 254.26076250076292USD
- 2026-11-13: 211.92784559249876USD
- 2026-11-14: 267.03995769500733USD
- 2026-11-15: 211.92784559249876USD
- 2026-11-16: 254.01762420654296USD
- 2026-11-17: 254.01762420654296USD
- 2026-11-18: 254.4638130378723USD
Este alojamiento no permite realizar el registro de entrada fuera del horario establecido. El personal de recepción estará esperando a los huéspedes a su llegada al alojamiento. Si tienes dudas, ponte en contacto con el alojamiento a través los datos que aparecen en la confirmación de la reserva. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática. Todos los huéspedes, incluidos los niños, deben presentar un documento de identidad válido emitido por el gobierno al realizar la entrada. Los menores incluidos en la reserva deben mostrar un certificado de nacimiento o un documento de identidad con fotografía.
El check in debe realizarlo alguien que tenga al menos 18 años.
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- Este alojamiento acepta tarjetas de crédito, tarjetas de débito y efectivo.
- Transacciones sin efectivo disponibles
- Este alojamiento utiliza algo de energía eólica
- Entre los elementos de seguridad de este alojamiento, se incluyen los siguientes: extintor, detector de humo, sistema de seguridad y botiquín de primeros auxilios.
- Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada
- Las normas culturales y las políticas para huéspedes pueden variar según el país y el alojamiento, que es el que dicta las políticas que aquí se muestran.
- Es necesario reservar con antelación los servicios de masaje y los tratamientos de spa. Las reservas se realizan poniéndose en contacto con el alojamiento antes de la llegada, a través de la información de contacto que figura en la confirmación de la reserva.
- Solo se permite el acceso a las habitaciones a los huéspedes registrados en el hotel.
- Hay habitaciones comunicadas o contiguas, sujetas a disponibilidad. Es posible solicitarlas directamente al alojamiento, a través de los datos de contacto que figuran en la confirmación de reserva.
- Este alojamiento no acepta mascotas ni perros guía.
- Es posible pagar todas las transacciones sin dinero en efectivo.
- El registro de entrada temprana tiene un coste adicional (servicio sujeto a disponibilidad).
- El registro de salida tardía tiene un coste adicional (sujeto a disponibilidad)
La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.
Servicios populares
Aparcamiento
Restaurante
Piscina
Guardería infantil/Niñera
Servicio de habitaciones
Mostrador turístico
Servicios
Mostrador turístico
Guardería infantil/Niñera
Servicio de limpieza
Salones para banquetes
Cambio de divisas
Caja fuerte
Cajero automático
Consigna de equipajes
Zona para fumadores
Autoservicio de lavandería
24-Hour Front Desk
Bingo
Concierge Services
General
Servicio de habitaciones
Restaurante
Habitaciones para no fumadores
Servicio de masajes
Solárium
Spa y centro de bienestar
Club infantil
Habitación familiar
Beach Sun Loungers
Snack Bar/Deli
Actividades
Piscina
Playa privada
Jardín
Playa (cercana)
Karaoke
Zona de juegos
Piscina infantil
Piscina al aire libre
Evening Entertainment
Pool (Infinity)
Muebles de exterior
Pool (Seasonal Outdoor)
Ping pong
Terraza
Fitness Center (nearby)
Water Park
Aparcamiento
Aparcamiento
Aparcamiento gratuito
Parking Onsite
Internet
WiFi gratuito