Holiday Inn Hemel Hempstead M1, Jct. 8 by IHG

Fantastic staff, clean and fresh hotel, perfect!

Nice rooms, nice staff, very welcoming

The check in experience was wonderful with really helpful happy, staff who were welcoming and professional. The rooms are large and the beds are great. The toilet had a lot of staining and scale build up, which could have been sorted out. The breakfast experience was not up to the usual Holiday Inn standard, the host buffer was barely warm, and while the front of house manager was excellent some of the staff were to say the lease less helpful. All in all, would I stay again. Yes I would.

Staff were brilliant, really friendly and efficient. I reported a faulty hairdryer and it was replaced in less than 10 minutes! Great breakfast, and the swimming pool/sauna/jacuzzi were really clean. Bed was comfy, room temperature also spot on. Overall, a really positive experience.

We were met by very friendly staff and made our way to our room. It was well proportioned and fine for one night, but a bit snug for a family of four for any longer. Unfortunately there was an overwhelming smell of drains in the bathroom, but we arrived late at night and were just keen to get to bed so didn’t request another room etc. Only when getting in to the sofa bed did we realise it had only one single sized duvet for two people to share. Again, it was late and we didn’t contact reception for another. The breakfast was great - good choice and beautifully fresh. Friendly staff of breakfast duty, though we did end up with rather a lot of dishes piled up and would have appreciated them cleared away as we were finished with them. The swimming pool was fine - we had a quick swim and it put in the morning before heading off. The area does seem really tired, in need of proper repairs and a general freshen up. Overall, I would return.