The Oberoi Grand, Kolkata
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From
103 US$
/ noche
Acerca de esta propiedad
.Calcuta, Subhas Chandra Bose Airport 22 kms..Total number of rooms 213: Yes. Number of floors (main building) 4..MasterCard: Yes. Visa: Yes. Maestro: Yes..Wheelchair-accessible: Yes. Car park: Yes. 24-hour reception: Yes. Wi-fi: Yes.. Chec...
Ubicación
The Oberoi Grand, Kolkata está en pleno corazón de Calcuta, a pocos pasos de Mercado Nuevo y Shahid Minar
Aparcamiento
Restaurante
Piscina
Sala de fitness/Gimnasio
Centro de negocios
Servicio de habitaciones
Ubicación
15 Jawaharlal Nehru Road,Kolkata 700013,IN, Dharmatala, Calcuta, Distrito de Kolkata, Bengala Occidental, India
Opciones de habitación
Standard Room
Aire acondicionadoMinibarTelevisión
4
Deluxe Single Room
Detalles de la oferta
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11
Deluxe Suite Courtyard View with King Bed
Detalles de la oferta
9
Premier Double Room
Detalles de la oferta
Aire acondicionadoMinibarTelevisión
Premier Room, Balcony
Detalles de la oferta
Premier King Room
3
Luxury Suite
Detalles de la oferta
Aire acondicionadoConexión Wi-Fi (gratuita)Minibar
5
Luxury Room
Detalles de la oferta
Aire acondicionadoMinibarTelevisión
Premier Room
Detalles de la oferta
1
Premier Single Room
Detalles de la oferta
Aire acondicionadoMinibarTelevisión
1
Premier Double Or Twin Room with Balcony
Detalles de la oferta
Aire acondicionadoMinibarTelevisión
1
Deluxe Double Room
Detalles de la oferta
Aire acondicionadoMinibarTelevisión
Deluxe Room
Detalles de la oferta
2
Deluxe Suite
Detalles de la oferta
Aire acondicionadoMinibarTelevisión
3
Deluxe Double Or Twin Room
Detalles de la oferta
Aire acondicionadoMinibarTelevisión
Executive Double Suite
Deluxe Queen Room
2
Executive Suite
Detalles de la oferta
Aire acondicionadoMinibarTelevisión
4
Classic Suite
Detalles de la oferta
Aire acondicionadoConexión Wi-Fi (gratuita)Minibar
Deluxe King Room
Premier King Room with Balcony
Premium Double Or Twin Room
Classic Double Suite
Premier Single Room with Balcony
Deluxe Double Suite
Premier Room with Balcony
1
Premier Double Or Twin Room
Detalles de la oferta
Aire acondicionadoMinibarTelevisión
Deluxe Double Or Twin Suite
Executive Single Suite
15
Classic Suite Courtyard View with King Bed
Detalles de la oferta
Premier Double Room with Balcony
Deluxe Twin Room
Premium Room
Executive King Suite
Deluxe Single Suite
Reseñas de los huéspedes sobre The Oberoi Grand, Kolkata
9.2
Genial
Basado en 1666 comentarios verificados
¿Quién se queda aquí?
Trabajo
36%
Pareja
27%
Familia
16%
Grupo
10%
Solo/a
9%
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
En The Oberoi Grand, Kolkata, los viajeros elogian el encanto patrimonial y la calma similar a un oasis, el servicio excepcionalmente cálido y la calidad de la oferta gastronómica, el spa y la piscina, al tiempo que señalan que su ubicación muy céntrica facilita las visitas turísticas, aunque también implica calles concurridas y ruidosas en las inmediaciones.
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Opiniones de los huéspedes
En The Oberoi Grand, Kolkata, los viajeros elogian el encanto patrimonial y la calma similar a un oasis, el servicio excepcionalmente cálido y la calidad de la oferta gastronómica, el spa y la piscina, al tiempo que señalan que su ubicación muy céntrica facilita las visitas turísticas, aunque también implica calles concurridas y ruidosas en las inmediaciones.
Las habitaciones son generalmente espaciosas y cómodas, con una decoración clásica, aunque varios huéspedes mencionan baños anticuados, zonas desgastadas u olores a humedad, ruido ocasional procedente de los pasillos y problemas intermitentes con el Wi‑Fi. La limpieza es ampliamente elogiada como excelente, aunque algunos críticos informaron de deficiencias como la presencia de una cucaracha, una bañera sucia o moquetas envejecidas. El desayuno y los restaurantes del hotel reciben buenas críticas, aunque algunos lo encontraron con un servicio de desayuno lento, precios de bebidas altos o algunos elementos del menú no disponibles. Ideal para aquellos que buscan un carácter clásico y confort, con algunos inconvenientes típicos de un hotel histórico en la ciudad.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
La piscina y el spa son aspectos destacados frecuentes, y varios huéspedes elogian los masajes y la tranquila piscina del patio. El gimnasio es funcional pero un poco desgastado, el acceso al Centro de Negocios ayudó a algunos, y algunos señalan áreas comunes envejecidas o la falta de extras como una sauna.
Reseñas de huéspedes relacionadas
10
Taryn
27 oct 2023
·
Se alojó 2 noches
The Oberoi is a peaceful oasis in the middle of bustling chaos. The hotel itself is a beautiful heritage complex and the staff are amazing and attentive. The beautiful outdoor pool just tops it off. It was the best end to my short stay in India.
The Oberoi is a peaceful oasis in the middle of bustling chaos. The hotel itself is a beautiful heritage complex and the staff are amazing and attentive. The beautiful outdoor pool just tops it off. It was the best end to my short stay in India.
10
Helen
12 oct 2023
·
Se alojó 2 noches
Heritage property well maintained classic furniture personalised welcome and cordial reception great breakfasts and choices of food options great staff service good spa experience good view from room comfortable bed we recommend this property
Heritage property well maintained classic furniture personalised welcome and cordial reception great breakfasts and choices of food options great staff service good spa experience good view from room comfortable bed we recommend this property
10
Vera
29 ago 2023
·
Se alojó 6 noches
The service is exceptional but the property is a bit tired in the foyer & could do with a bit of a facelift. Other than that there is nothing I would have wanted to change. It’s a heritage property which is well looked after.
The service is exceptional but the property is a bit tired in the foyer & could do with a bit of a facelift. Other than that there is nothing I would have wanted to change. It’s a heritage property which is well looked after.
8
Markus
3 mar 2024
·
Se alojó 2 noches
OVERALL: historic hotel right in the city centre and walking distance from key spots auch as Victoria Memorial or Park Street. Spacious rooms, out of date bathrooms, subpar amenities, great spa... It has elements of an unpolished gem, but needs some better care for details: Below the good and not so good: Lacking points: - bathroom, out of date (curtain, no shower head...), amenities are not up to scratch (razors, tooth brush etc, all just average like in any cheap hotel; old hairdryer...) - Forest Essentials shampoo are nice though - in room amenities (tea etc, very low quality; no sparkling water etc, it was like looking at a cheap supermarket shelf; cheap tea, coffee, drinks etc...) - bottled water has a quite strong staid water flavour - sound insulation is quite bad from the door/hallway All that was overshadowed by the good parts - amazing people, service, - restaurants were good for lunch and breakfast - a worldbeating spa - dummy equipped great gym... - and the location in the very city centre you can walk to Victoria Memorial, Indian Museum etc
OVERALL: historic hotel right in the city centre and walking distance from key spots auch as Victoria Memorial or Park Street. Spacious rooms, out of date bathrooms, subpar amenities, great spa... It has elements of an unpolished gem, but needs some better care for details: Below the good and not so good: Lacking points: - bathroom, out of date (curtain, no shower head...), amenities are not up to scratch (razors, tooth brush etc, all just average like in any cheap hotel; old hairdryer...) - Forest Essentials shampoo are nice though - in room amenities (tea etc, very low quality; no sparkling water etc, it was like looking at a cheap supermarket shelf; cheap tea, coffee, drinks etc...) - bottled water has a quite strong staid water flavour - sound insulation is quite bad from the door/hallway All that was overshadowed by the good parts - amazing people, service, - restaurants were good for lunch and breakfast - a worldbeating spa - dummy equipped great gym... - and the location in the very city centre you can walk to Victoria Memorial, Indian Museum etc
10
Bijesh
31 dic 2023
·
Se alojó 4 noches
The hotel was excellent. However, 1) It did not have a sauna (standard in any 5 star) and 2) The area outside the hotel is extremely dirty and crowded
The hotel was excellent. However, 1) It did not have a sauna (standard in any 5 star) and 2) The area outside the hotel is extremely dirty and crowded
8
Aditi
14 mar 2024
·
Se alojó 1 noche
We overcame initial issues with our reservation and WiFi connectivity to enjoy our 3-night stay. The heritage location and personalized hospitality were highlights. Notably, the IT team facilitated internet connectivity and access to the Business Center for two overnight cancer research meetings. We enjoyed breakfast at threesixtythree and appreciated the follow up from Senior Sous Chef, Karuna Banerjee!
We overcame initial issues with our reservation and WiFi connectivity to enjoy our 3-night stay. The heritage location and personalized hospitality were highlights. Notably, the IT team facilitated internet connectivity and access to the Business Center for two overnight cancer research meetings. We enjoyed breakfast at threesixtythree and appreciated the follow up from Senior Sous Chef, Karuna Banerjee!
10
Chandra
3 oct 2023
·
Se alojó 2 noches
This hotel in the heart of Kolkata is a refugee and sanctuary, part of the charm and majesty that makes the City of Joy a destination of choice for many travelers heading to India. Staff are warm, genuine, thoughtful, and always add a personal touch to my stay. The Spa at the Oberoi has exceptional massages. Highly recommend.
This hotel in the heart of Kolkata is a refugee and sanctuary, part of the charm and majesty that makes the City of Joy a destination of choice for many travelers heading to India. Staff are warm, genuine, thoughtful, and always add a personal touch to my stay. The Spa at the Oberoi has exceptional massages. Highly recommend.
8
Ahmed Atifur
25 may 2024
·
Se alojó 3 noches
Staff & hospitality was outstanding, as usual. Breakfast was very good. Just that guests should be made aware of certain etiquettes, eg gym usage, showering before using the pool & unnecessary screams by the kids should be made aware to the parents so as not to be a bother for guests. If you are uaving a nice movktail in such a beautiful setting and then a child (acting like a brat) screams and the parents dont say anything, it is a bit uncultured & bit uncalled for. Rooms were in great condition & housekeeping was excellent. The gym equipments are slightly worn out but does the work. Overall, my stay was eventful & I'd return to the Grand.
Staff & hospitality was outstanding, as usual. Breakfast was very good. Just that guests should be made aware of certain etiquettes, eg gym usage, showering before using the pool & unnecessary screams by the kids should be made aware to the parents so as not to be a bother for guests. If you are uaving a nice movktail in such a beautiful setting and then a child (acting like a brat) screams and the parents dont say anything, it is a bit uncultured & bit uncalled for. Rooms were in great condition & housekeeping was excellent. The gym equipments are slightly worn out but does the work. Overall, my stay was eventful & I'd return to the Grand.
8
Aloïs
27 ago 2022
·
Se alojó 2 noches
Très bien situé.A proximité de tout. Très propre. Le personnel est un peu jeune et inexpérimenté ce qui cause des désagréments. Un très bel hôtel avec une piscine magnifique. Très reposant.
Très bien situé.A proximité de tout. Très propre. Le personnel est un peu jeune et inexpérimenté ce qui cause des désagréments. Un très bel hôtel avec une piscine magnifique. Très reposant.
6
antonio
29 ene 2024
·
Se alojó 4 noches
We stayed at Oberoi Grand Kolkata during late November 2023. Regardless that our reservation was made 4 months in advance for a premier room with balcony, just two days before arriving, we were informed that it would not be available but after exchanging emails we were then re-confirmed. However, upon arrival we were given a wrong room(luxury) with a balcony and finally we were changed to a premier room but without a balcony, a total disaster caused by the reservations department. It should be mentioned that near the second room assigned #464 there was construction work with hammering that stopped after our complaint. The hotel is beautiful and elegant but it is immersed in the middle of chaos that is perceived not only immediately when crossing the door but also from inside because political demonstrations are being held in front with the use of loud speakers. In short, we could not achieve the experience and tranquility that is expected in a property like this.We ate every time at the hotel and the quality of the food in both the restaurant and room service was excellent. The a la carte menu at the 363 restaurant was limited and several wines were not available.There was a wedding during our stay where the attendees were from a big group mostly from the USA and sometimes it was difficult to find a good table at breakfast or a lounge chair at the pool. I recognize that the staff made every effort to please us and that is appreciated, however we would not return.
We stayed at Oberoi Grand Kolkata during late November 2023. Regardless that our reservation was made 4 months in advance for a premier room with balcony, just two days before arriving, we were informed that it would not be available but after exchanging emails we were then re-confirmed. However, upon arrival we were given a wrong room(luxury) with a balcony and finally we were changed to a premier room but without a balcony, a total disaster caused by the reservations department. It should be mentioned that near the second room assigned #464 there was construction work with hammering that stopped after our complaint. The hotel is beautiful and elegant but it is immersed in the middle of chaos that is perceived not only immediately when crossing the door but also from inside because political demonstrations are being held in front with the use of loud speakers. In short, we could not achieve the experience and tranquility that is expected in a property like this.We ate every time at the hotel and the quality of the food in both the restaurant and room service was excellent. The a la carte menu at the 363 restaurant was limited and several wines were not available.There was a wedding during our stay where the attendees were from a big group mostly from the USA and sometimes it was difficult to find a good table at breakfast or a lounge chair at the pool. I recognize that the staff made every effort to please us and that is appreciated, however we would not return.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
Generalmente muy limpio y a menudo descrito como inmaculado, aunque algunos huéspedes informaron de problemas como una cucaracha, olores a humedad, una bañera sucia o moquetas que se ven viejas.
Reseñas de huéspedes relacionadas
10
Eng Fung
2 may 2024
·
Se alojó 3 noches
I am very impressed by the hotel’s ambiance, the service given by all levels of staff, the meticulous attention to detail and the joy in their smile, aptly reflecting the moniker of the City of Joy. The rooms are clean, and the towels are sparkly white, something you don’t get to see in some of the 5-star hotels I have stayed in. Well done Hotel Oberoi Grand 👍
I am very impressed by the hotel’s ambiance, the service given by all levels of staff, the meticulous attention to detail and the joy in their smile, aptly reflecting the moniker of the City of Joy. The rooms are clean, and the towels are sparkly white, something you don’t get to see in some of the 5-star hotels I have stayed in. Well done Hotel Oberoi Grand 👍
8
Abhishek
30 jul 2024
·
Se alojó 2 noches
The room I was in had a cockroach and some moths flying around. I did not expect this at an Oberoi property. Service levels have fallen since the last time I stayed in 2022.
The room I was in had a cockroach and some moths flying around. I did not expect this at an Oberoi property. Service levels have fallen since the last time I stayed in 2022.
10
Addi
16 may 2023
·
Se alojó 3 noches
Excellent standard of service and cleanliness, located in the center of the city, very close to touristic attractions.
Excellent standard of service and cleanliness, located in the center of the city, very close to touristic attractions.
8
Dinesh
18 feb 2024
·
Se alojó 5 noches
Property although very nice in the otherwise busy and dirty Kolkata, could do with some renovation. It looks a bit tired. The reception area was very dull. Rooms I think they are going to renovate soon. Breakfast was the highlight with fantastic choice and all the bells and whistles. Staff is the best asset Oberoi has. Ronak at breakfast was a lovely guy and looked after us so well. Thanks Ronak.
Property although very nice in the otherwise busy and dirty Kolkata, could do with some renovation. It looks a bit tired. The reception area was very dull. Rooms I think they are going to renovate soon. Breakfast was the highlight with fantastic choice and all the bells and whistles. Staff is the best asset Oberoi has. Ronak at breakfast was a lovely guy and looked after us so well. Thanks Ronak.
10
Emmanuel
15 sept 2023
·
Se alojó 1 noche
Alors, par où commencer, parce qu’il tellement de choses positives à dire sur cet hôtel… Pour un 5 étoiles, je m’attendais à un service de qualité mais là dès l’arrivée je suis obligé d’employer des superlatifs pour qualifier cet établissement. Je ne m’attendais pas à recevoir autant d’attention, car le personnel, du manager qui nous reçoit au personnel de ménage, on sent que tout ce monde est formé pour donner une priorité au bien-être des clients, c’est juste incroyable ! Pour donner un exemple, je confiais à la réception lors d’une conversation que mon épouse avait pris froid à cause du temps actuel en Inde (et l’usage obligé de la climatisation). 30 minutes plus tard un grog délicieux accompagné de miel anglais nous était livré en chambre. Second exemple, nous réservons une table pour dîner un soir dans l’un des deux restaurants de l’hôtel (dont un est thaïlandais, parfaitement délicieux et somptueusement décoré avec charme et luxe), mon épouse étant encore souffrante demande s’il est possible de préparer pour elle quelques chose qui ne soit pas épicé. 10 minutes plus tard nous sommes de retour en chambre, et c’est le chef de cuisine en personne qui se déplace et vient frapper à la porte pour prendre connaissance des goûts et des besoins personnels de mon épouse afin de préparer au mieux le repas du soir, et ce dîner fut inoubliable avec en prime un cadeau réservé à mon épouse de la part du chef. Inutile de parler de propreté ou de confort, tout est juste parfait !
Alors, par où commencer, parce qu’il tellement de choses positives à dire sur cet hôtel… Pour un 5 étoiles, je m’attendais à un service de qualité mais là dès l’arrivée je suis obligé d’employer des superlatifs pour qualifier cet établissement. Je ne m’attendais pas à recevoir autant d’attention, car le personnel, du manager qui nous reçoit au personnel de ménage, on sent que tout ce monde est formé pour donner une priorité au bien-être des clients, c’est juste incroyable ! Pour donner un exemple, je confiais à la réception lors d’une conversation que mon épouse avait pris froid à cause du temps actuel en Inde (et l’usage obligé de la climatisation). 30 minutes plus tard un grog délicieux accompagné de miel anglais nous était livré en chambre. Second exemple, nous réservons une table pour dîner un soir dans l’un des deux restaurants de l’hôtel (dont un est thaïlandais, parfaitement délicieux et somptueusement décoré avec charme et luxe), mon épouse étant encore souffrante demande s’il est possible de préparer pour elle quelques chose qui ne soit pas épicé. 10 minutes plus tard nous sommes de retour en chambre, et c’est le chef de cuisine en personne qui se déplace et vient frapper à la porte pour prendre connaissance des goûts et des besoins personnels de mon épouse afin de préparer au mieux le repas du soir, et ce dîner fut inoubliable avec en prime un cadeau réservé à mon épouse de la part du chef. Inutile de parler de propreté ou de confort, tout est juste parfait !
8
sharmin
3 feb 2024
·
This hotel is my favorite in Kolkata. The service is the best ever. But unfortunately the rooms smelled very musty and moldy this time. My husband has ashtma so we had to change room to get a balcony room for the air flow (which they charged), was musty as well! Room#354. We had to turn the AC off and let the natural air flow the whole time by cracking the balcony door open. Maybe it's the particular wing of the hotel since I've stayed there before and didn't have this issue. I think it needs a renovation soon atleast that wing of the hotel. Other than that everything was perfect.
This hotel is my favorite in Kolkata. The service is the best ever. But unfortunately the rooms smelled very musty and moldy this time. My husband has ashtma so we had to change room to get a balcony room for the air flow (which they charged), was musty as well! Room#354. We had to turn the AC off and let the natural air flow the whole time by cracking the balcony door open. Maybe it's the particular wing of the hotel since I've stayed there before and didn't have this issue. I think it needs a renovation soon atleast that wing of the hotel. Other than that everything was perfect.
6
Adam
3 may 2023
·
Se alojó 2 noches
Lovely property, but I struggled to eat the food and the bath was pretty dirty for a 5 star. I also felt the staff were TOO on top of it - I wanted some time with my thoughts and kept getting interrupted by staff when I wanted to just be left alone. So I was secretly irritated.
Lovely property, but I struggled to eat the food and the bath was pretty dirty for a 5 star. I also felt the staff were TOO on top of it - I wanted some time with my thoughts and kept getting interrupted by staff when I wanted to just be left alone. So I was secretly irritated.
10
Arijit
17 sept 2023
·
Se alojó 14 noches
Old world charm. Lovely staff and very clean rooms, albeit old rooms, but large.
Old world charm. Lovely staff and very clean rooms, albeit old rooms, but large.
4
kaberi
20 ago 2023
·
Se alojó 12 noches
Staffs are excellent. They are the only reason I stayed 12 days at the hotel. Breakfast and dining quality and all the staffs starting from security guard are excellent. Areas outside the hotel particularly at the front has too many street hawkers on the sidewalks. Unfortunately, it is the normal sight of these areas of Kolkata. Hotel has no control over it. Hotel is trying to keep an antique look but the floor carpet and the furniture looks very old and feel dirty. These hotel can keep few rooms with an antique looks but should not sale it as a deluxe room where even the electrical outlet was not functioning. Everyday day cleaning person was keeping a piece of towel shaped cloth as a floor mat inside the bathroom. It crumbled when you open the the door because the door and the floor has no gap. We felt like we were living in grandfather's house. We grew up looking at the hotel as a standard of luxury but I was disappointed that this hotel did not maintained the standard of Oberoi names are famous for. Hotel needs renovation badly keeping the old wood work but mixing with the luxury to compete with the modern luxury hotels in the city.
Staffs are excellent. They are the only reason I stayed 12 days at the hotel. Breakfast and dining quality and all the staffs starting from security guard are excellent. Areas outside the hotel particularly at the front has too many street hawkers on the sidewalks. Unfortunately, it is the normal sight of these areas of Kolkata. Hotel has no control over it. Hotel is trying to keep an antique look but the floor carpet and the furniture looks very old and feel dirty. These hotel can keep few rooms with an antique looks but should not sale it as a deluxe room where even the electrical outlet was not functioning. Everyday day cleaning person was keeping a piece of towel shaped cloth as a floor mat inside the bathroom. It crumbled when you open the the door because the door and the floor has no gap. We felt like we were living in grandfather's house. We grew up looking at the hotel as a standard of luxury but I was disappointed that this hotel did not maintained the standard of Oberoi names are famous for. Hotel needs renovation badly keeping the old wood work but mixing with the luxury to compete with the modern luxury hotels in the city.
10
Brenda
2 jun 2024
·
Se alojó 13 noches
Thoroughly spotless in every way, comfort enhanced by staff attitude. As an 88 year old with mobility issues I was grateful for the kindness and attention shown.
Thoroughly spotless in every way, comfort enhanced by staff attitude. As an 88 year old with mobility issues I was grateful for the kindness and attention shown.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Espacioso y cómodo, con un estilo patrimonial clásico con techos altos y algunas tomas de corriente internacionales, pero varias reseñas señalan baños anticuados, amenidades limitadas en la habitación, baños pequeños, un aislamiento acústico deficiente, olores a humedad y la necesidad de más puntos de carga; el Wi‑Fi puede ser inconsistente.
Reseñas de huéspedes relacionadas
8
Markus
3 mar 2024
·
Se alojó 2 noches
OVERALL: historic hotel right in the city centre and walking distance from key spots auch as Victoria Memorial or Park Street. Spacious rooms, out of date bathrooms, subpar amenities, great spa... It has elements of an unpolished gem, but needs some better care for details: Below the good and not so good: Lacking points: - bathroom, out of date (curtain, no shower head...), amenities are not up to scratch (razors, tooth brush etc, all just average like in any cheap hotel; old hairdryer...) - Forest Essentials shampoo are nice though - in room amenities (tea etc, very low quality; no sparkling water etc, it was like looking at a cheap supermarket shelf; cheap tea, coffee, drinks etc...) - bottled water has a quite strong staid water flavour - sound insulation is quite bad from the door/hallway All that was overshadowed by the good parts - amazing people, service, - restaurants were good for lunch and breakfast - a worldbeating spa - dummy equipped great gym... - and the location in the very city centre you can walk to Victoria Memorial, Indian Museum etc
OVERALL: historic hotel right in the city centre and walking distance from key spots auch as Victoria Memorial or Park Street. Spacious rooms, out of date bathrooms, subpar amenities, great spa... It has elements of an unpolished gem, but needs some better care for details: Below the good and not so good: Lacking points: - bathroom, out of date (curtain, no shower head...), amenities are not up to scratch (razors, tooth brush etc, all just average like in any cheap hotel; old hairdryer...) - Forest Essentials shampoo are nice though - in room amenities (tea etc, very low quality; no sparkling water etc, it was like looking at a cheap supermarket shelf; cheap tea, coffee, drinks etc...) - bottled water has a quite strong staid water flavour - sound insulation is quite bad from the door/hallway All that was overshadowed by the good parts - amazing people, service, - restaurants were good for lunch and breakfast - a worldbeating spa - dummy equipped great gym... - and the location in the very city centre you can walk to Victoria Memorial, Indian Museum etc
10
Tapo
29 may 2023
·
Se alojó 2 noches
Heritage hotel. Nice ambiance and great staff. Restaurants were quite good as well. Rooms and bathrooms could use better amenities.
Heritage hotel. Nice ambiance and great staff. Restaurants were quite good as well. Rooms and bathrooms could use better amenities.
8
Aditi
14 mar 2024
·
Se alojó 1 noche
We overcame initial issues with our reservation and WiFi connectivity to enjoy our 3-night stay. The heritage location and personalized hospitality were highlights. Notably, the IT team facilitated internet connectivity and access to the Business Center for two overnight cancer research meetings. We enjoyed breakfast at threesixtythree and appreciated the follow up from Senior Sous Chef, Karuna Banerjee!
We overcame initial issues with our reservation and WiFi connectivity to enjoy our 3-night stay. The heritage location and personalized hospitality were highlights. Notably, the IT team facilitated internet connectivity and access to the Business Center for two overnight cancer research meetings. We enjoyed breakfast at threesixtythree and appreciated the follow up from Senior Sous Chef, Karuna Banerjee!
10
Mohua
16 ene 2023
·
Se alojó 3 noches
Wifi was slow
Wifi was slow
10
Bhaskar
15 abr 2024
·
Se alojó 1 noche
Great hotel embued with charm and elegance. The rooms have high ceilings, comfortable beds and most importantly international power sockets, something i wish all hotels had. Staff is very courteous and helpful. A wide selection of healthy breakfast options are a welcome start to the day. No complaints. I'd come here again...
Great hotel embued with charm and elegance. The rooms have high ceilings, comfortable beds and most importantly international power sockets, something i wish all hotels had. Staff is very courteous and helpful. A wide selection of healthy breakfast options are a welcome start to the day. No complaints. I'd come here again...
10
Sander
5 feb 2024
·
Se alojó 2 noches
Really nice hotel that is within the busy city but still feels somewhat secluded. Staff was all very nice and helpful. Room was cozy and clean. Easy to walk around to some nearby shopping and locations or grab a ride to explore Kolkata.
Really nice hotel that is within the busy city but still feels somewhat secluded. Staff was all very nice and helpful. Room was cozy and clean. Easy to walk around to some nearby shopping and locations or grab a ride to explore Kolkata.
8
Calum
8 jun 2024
·
Se alojó 2 noches
A grand dame in a great location. Revisiting after 10 years. A traditional look hotel with modern twists and themes throughout. The bedrooms are a little tired but they are undergoing refurbishment. Staff very helpful and just really nice. Great food!
A grand dame in a great location. Revisiting after 10 years. A traditional look hotel with modern twists and themes throughout. The bedrooms are a little tired but they are undergoing refurbishment. Staff very helpful and just really nice. Great food!
8
Syeda
7 feb 2024
·
Se alojó 5 noches
It is an old hotel but has been renovated nicely throughout the hotel. We stayed in premier room for 5 nights . Large bedroom but the bath room is very small. The room serves was excellent. The staff were very helpful and made our stay very comfortable. We have few little issues in the room but they were put right straight away. I wasn’t very impressed with the service in the dining room. Few times we were take to a table which was dirty and we were told sit while they were cleaning. They shouldn’t have take us to the table before cleaning. We were happy to wait for them to clean the table before we were taken to the table. After ordering cooked breakfast there is long waiting some days we were waiting for the menu for over 5 minutes. You will have to wait for tea another 5 times. We had to wait for everything. There are plenty of staff in the dining room but I think they need more training. All the staff including the door men were very helpful. Thank you everyone for making our stay comfortable.
It is an old hotel but has been renovated nicely throughout the hotel. We stayed in premier room for 5 nights . Large bedroom but the bath room is very small. The room serves was excellent. The staff were very helpful and made our stay very comfortable. We have few little issues in the room but they were put right straight away. I wasn’t very impressed with the service in the dining room. Few times we were take to a table which was dirty and we were told sit while they were cleaning. They shouldn’t have take us to the table before cleaning. We were happy to wait for them to clean the table before we were taken to the table. After ordering cooked breakfast there is long waiting some days we were waiting for the menu for over 5 minutes. You will have to wait for tea another 5 times. We had to wait for everything. There are plenty of staff in the dining room but I think they need more training. All the staff including the door men were very helpful. Thank you everyone for making our stay comfortable.
8
sharmin
3 feb 2024
·
This hotel is my favorite in Kolkata. The service is the best ever. But unfortunately the rooms smelled very musty and moldy this time. My husband has ashtma so we had to change room to get a balcony room for the air flow (which they charged), was musty as well! Room#354. We had to turn the AC off and let the natural air flow the whole time by cracking the balcony door open. Maybe it's the particular wing of the hotel since I've stayed there before and didn't have this issue. I think it needs a renovation soon atleast that wing of the hotel. Other than that everything was perfect.
This hotel is my favorite in Kolkata. The service is the best ever. But unfortunately the rooms smelled very musty and moldy this time. My husband has ashtma so we had to change room to get a balcony room for the air flow (which they charged), was musty as well! Room#354. We had to turn the AC off and let the natural air flow the whole time by cracking the balcony door open. Maybe it's the particular wing of the hotel since I've stayed there before and didn't have this issue. I think it needs a renovation soon atleast that wing of the hotel. Other than that everything was perfect.
10
Ashish
3 jul 2024
·
Se alojó 3 noches
The Grand Old Dame lived up to it's name - cared for unflinchingly. In these days of electronic gadgets, a few more charging points in the rooms would be helpful.
The Grand Old Dame lived up to it's name - cared for unflinchingly. In these days of electronic gadgets, a few more charging points in the rooms would be helpful.
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Servicio
El servicio se describe ampliamente como excepcional, cálido y proactivo, con muchos ejemplos de personal que va más allá de lo esperado. Algunos huéspedes experimentaron un servicio de restaurante inconsistente o lento, o encontraron que la atención era un poco intrusiva.
Reseñas de huéspedes relacionadas
10
SHEILA
4 jul 2023
·
Se alojó 4 noches
Stunning service each and every time. Impeccable team. We especially loved Nancy and Antony at the 363 restaurant - they are exceptional and personal able and will go far!
Stunning service each and every time. Impeccable team. We especially loved Nancy and Antony at the 363 restaurant - they are exceptional and personal able and will go far!
6
Sameer
8 feb 2024
·
Se alojó 2 noches
Heritage hotel centrally located with rich history & spacious room, but barely a window & needs physical refresh with better housekeeping standards. Love the public Areas. Inconsistent service from bare minimum to non existent (rare Oberoi hotel where i felt completely ignored to consistently ask for simple things like refilling or offering water before & during meals, snacks with drinks in bar etc.)
Heritage hotel centrally located with rich history & spacious room, but barely a window & needs physical refresh with better housekeeping standards. Love the public Areas. Inconsistent service from bare minimum to non existent (rare Oberoi hotel where i felt completely ignored to consistently ask for simple things like refilling or offering water before & during meals, snacks with drinks in bar etc.)
10
Agnimitro
17 feb 2024
·
Grand Hotel (now Oberoi Grand) in Kolkata is a gem of its own. It has managed to preserve the vintage India regale in a British era architecture. However what sets it apart are not the structure or the amenities but the attitude of the staff. They far surpass the service standard of any 5 star hotel in India and possibly of the best hotels in the world. They will be at your beck and call 24x7, be it the housekeeping, the in room dining or any other department. They will try to find the best way to make your stay enjoyable and offer above and beyond their work. It is the staff that make this hotel the best in Kolkata if not in the world. They have earned a repeat customer here.
Grand Hotel (now Oberoi Grand) in Kolkata is a gem of its own. It has managed to preserve the vintage India regale in a British era architecture. However what sets it apart are not the structure or the amenities but the attitude of the staff. They far surpass the service standard of any 5 star hotel in India and possibly of the best hotels in the world. They will be at your beck and call 24x7, be it the housekeeping, the in room dining or any other department. They will try to find the best way to make your stay enjoyable and offer above and beyond their work. It is the staff that make this hotel the best in Kolkata if not in the world. They have earned a repeat customer here.
10
Gautam
25 feb 2023
·
Se alojó 5 noches
Lovely property with outstanding service. Everyone goes out of their way to help. Even when there are gaps in their service, their recovery is spectacular.
Lovely property with outstanding service. Everyone goes out of their way to help. Even when there are gaps in their service, their recovery is spectacular.
10
Dennis
28 abr 2024
·
Se alojó 2 noches
This is one of the best hotels we have ever visited. The communication from the staff was so swift and efficient with Mr Adnan Asaz responding to my emails a few weeks prior to our visit with astonishing alacrity. A pick-up from the airport was waiting for us on arrival in Kolkata and on reaching the hotel many of the staff were there to great us including general manager Natasha. What a friendly hotel!
This is one of the best hotels we have ever visited. The communication from the staff was so swift and efficient with Mr Adnan Asaz responding to my emails a few weeks prior to our visit with astonishing alacrity. A pick-up from the airport was waiting for us on arrival in Kolkata and on reaching the hotel many of the staff were there to great us including general manager Natasha. What a friendly hotel!
10
Indranil
19 ene 2023
·
Se alojó 19.375 noches
Everything was excellent except that the service at the restaurant was a bit slow.
Everything was excellent except that the service at the restaurant was a bit slow.
10
sreekanth
28 jun 2024
·
Se alojó 2 noches
The staff was very courteous respectful and very helpful. I forgot my phone in a yellow taxi and the hotel chief security officer went out of his way to recover the phone. Kudos to him. Highly recommend this hotel.
The staff was very courteous respectful and very helpful. I forgot my phone in a yellow taxi and the hotel chief security officer went out of his way to recover the phone. Kudos to him. Highly recommend this hotel.
10
Hari
24 dic 2023
·
Se alojó 4 noches
Amazing staff. Great service. Genuine & authentic in the way they care for the guests. Had a fantastic time.
Amazing staff. Great service. Genuine & authentic in the way they care for the guests. Had a fantastic time.
6
Adam
3 may 2023
·
Se alojó 2 noches
Lovely property, but I struggled to eat the food and the bath was pretty dirty for a 5 star. I also felt the staff were TOO on top of it - I wanted some time with my thoughts and kept getting interrupted by staff when I wanted to just be left alone. So I was secretly irritated.
Lovely property, but I struggled to eat the food and the bath was pretty dirty for a 5 star. I also felt the staff were TOO on top of it - I wanted some time with my thoughts and kept getting interrupted by staff when I wanted to just be left alone. So I was secretly irritated.
10
Stephen
2 sept 2023
·
Se alojó 4 noches
This hotel is superb - absolutely outstanding. Compared with the best in New York, Sydney, London and Paris, we would come back here first! All the staff were friendly, smiling, hard-working, smart as paint, professional and effective beyond anything we have previously experienced. They think outside the box: it hits you that they really enjoy their jobs, and they all speak excellent English. The dignified, low-profile period building beats its high-rise rivals hands down, with beautiful maintenance. The palm and pool courtyard has a clean, tropical elegance and is surprisingly quiet, thanks to Kolkata's adjacent large green space. The delicious food is world haute cuisine at normal hotel prices. We ate again and again in both the main and Thai restaurants. Breakfast was unbelievably good in choice and quality. The managers and waiters worked very hard to be attentive and helpful. The chefs came to the floor and talked at length about their dishes, which was really interesting. We have never experienced such quality and hard work with food served in our room, which was immaculate, clean, very comfortably furnished and with a sublime balcony view of the pool and palms like going back 100 years. The concierge worked extraordinarily hard for hours to make arrangements for us, where other hotels would have given up long before. Hotel transport was reasonably-priced, always punctual, friendly, well-driven and comfortable. The laundry came back pristine.
This hotel is superb - absolutely outstanding. Compared with the best in New York, Sydney, London and Paris, we would come back here first! All the staff were friendly, smiling, hard-working, smart as paint, professional and effective beyond anything we have previously experienced. They think outside the box: it hits you that they really enjoy their jobs, and they all speak excellent English. The dignified, low-profile period building beats its high-rise rivals hands down, with beautiful maintenance. The palm and pool courtyard has a clean, tropical elegance and is surprisingly quiet, thanks to Kolkata's adjacent large green space. The delicious food is world haute cuisine at normal hotel prices. We ate again and again in both the main and Thai restaurants. Breakfast was unbelievably good in choice and quality. The managers and waiters worked very hard to be attentive and helpful. The chefs came to the floor and talked at length about their dishes, which was really interesting. We have never experienced such quality and hard work with food served in our room, which was immaculate, clean, very comfortably furnished and with a sublime balcony view of the pool and palms like going back 100 years. The concierge worked extraordinarily hard for hours to make arrangements for us, where other hotels would have given up long before. Hotel transport was reasonably-priced, always punctual, friendly, well-driven and comfortable. The laundry came back pristine.
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Ubicación
Muy céntrico y conveniente para Park Street y los principales lugares de interés, y el interior del hotel se siente tranquilo en comparación con la ciudad exterior. Muchos señalan aceras concurridas, vendedores ambulantes y ruido u ocasiones demostraciones justo en la puerta.
Reseñas de huéspedes relacionadas
10
Gopal
23 jul 2023
·
Se alojó 5 noches
Beautiful and will maintained heritage property spoilt by the Hawkers in the arcade. A real eye sore, unsafe to walk outside.
Beautiful and will maintained heritage property spoilt by the Hawkers in the arcade. A real eye sore, unsafe to walk outside.
8
Markus
3 mar 2024
·
Se alojó 2 noches
OVERALL: historic hotel right in the city centre and walking distance from key spots auch as Victoria Memorial or Park Street. Spacious rooms, out of date bathrooms, subpar amenities, great spa... It has elements of an unpolished gem, but needs some better care for details: Below the good and not so good: Lacking points: - bathroom, out of date (curtain, no shower head...), amenities are not up to scratch (razors, tooth brush etc, all just average like in any cheap hotel; old hairdryer...) - Forest Essentials shampoo are nice though - in room amenities (tea etc, very low quality; no sparkling water etc, it was like looking at a cheap supermarket shelf; cheap tea, coffee, drinks etc...) - bottled water has a quite strong staid water flavour - sound insulation is quite bad from the door/hallway All that was overshadowed by the good parts - amazing people, service, - restaurants were good for lunch and breakfast - a worldbeating spa - dummy equipped great gym... - and the location in the very city centre you can walk to Victoria Memorial, Indian Museum etc
OVERALL: historic hotel right in the city centre and walking distance from key spots auch as Victoria Memorial or Park Street. Spacious rooms, out of date bathrooms, subpar amenities, great spa... It has elements of an unpolished gem, but needs some better care for details: Below the good and not so good: Lacking points: - bathroom, out of date (curtain, no shower head...), amenities are not up to scratch (razors, tooth brush etc, all just average like in any cheap hotel; old hairdryer...) - Forest Essentials shampoo are nice though - in room amenities (tea etc, very low quality; no sparkling water etc, it was like looking at a cheap supermarket shelf; cheap tea, coffee, drinks etc...) - bottled water has a quite strong staid water flavour - sound insulation is quite bad from the door/hallway All that was overshadowed by the good parts - amazing people, service, - restaurants were good for lunch and breakfast - a worldbeating spa - dummy equipped great gym... - and the location in the very city centre you can walk to Victoria Memorial, Indian Museum etc
10
Bijesh
31 dic 2023
·
Se alojó 4 noches
The hotel was excellent. However, 1) It did not have a sauna (standard in any 5 star) and 2) The area outside the hotel is extremely dirty and crowded
The hotel was excellent. However, 1) It did not have a sauna (standard in any 5 star) and 2) The area outside the hotel is extremely dirty and crowded
10
C
7 mar 2024
·
Se alojó 3 noches
Nice large hotel in very central location in Kolkata. A nice oasis in a complex and noisy city. Food prices expensive for the city
Nice large hotel in very central location in Kolkata. A nice oasis in a complex and noisy city. Food prices expensive for the city
10
Mikkel Holm
12 feb 2024
·
Se alojó 1 noche
Luxurious hotel with a perfect location. Everything you would expect from this type of hotel.
Luxurious hotel with a perfect location. Everything you would expect from this type of hotel.
10
Sander
5 feb 2024
·
Se alojó 2 noches
Really nice hotel that is within the busy city but still feels somewhat secluded. Staff was all very nice and helpful. Room was cozy and clean. Easy to walk around to some nearby shopping and locations or grab a ride to explore Kolkata.
Really nice hotel that is within the busy city but still feels somewhat secluded. Staff was all very nice and helpful. Room was cozy and clean. Easy to walk around to some nearby shopping and locations or grab a ride to explore Kolkata.
8
Dinesh
18 feb 2024
·
Se alojó 5 noches
Property although very nice in the otherwise busy and dirty Kolkata, could do with some renovation. It looks a bit tired. The reception area was very dull. Rooms I think they are going to renovate soon. Breakfast was the highlight with fantastic choice and all the bells and whistles. Staff is the best asset Oberoi has. Ronak at breakfast was a lovely guy and looked after us so well. Thanks Ronak.
Property although very nice in the otherwise busy and dirty Kolkata, could do with some renovation. It looks a bit tired. The reception area was very dull. Rooms I think they are going to renovate soon. Breakfast was the highlight with fantastic choice and all the bells and whistles. Staff is the best asset Oberoi has. Ronak at breakfast was a lovely guy and looked after us so well. Thanks Ronak.
10
Sharmila
29 dic 2023
·
Se alojó 3 noches
The property is an oasis in the bustling older part of central Kolkata. It’s very close to Park Street and many major attractions. The area immediately outside has gotten inundated in recent times with hawkers/ street vendors on rather generous sidewalks. It makes walking to Park Street challenging. It didn’t seem unsafe but just too crowded on the sidewalks to take advantage of the central location of Oberoi Grand by foot.
The property is an oasis in the bustling older part of central Kolkata. It’s very close to Park Street and many major attractions. The area immediately outside has gotten inundated in recent times with hawkers/ street vendors on rather generous sidewalks. It makes walking to Park Street challenging. It didn’t seem unsafe but just too crowded on the sidewalks to take advantage of the central location of Oberoi Grand by foot.
10
Kevin
29 may 2023
·
Se alojó 4 noches
It is in an amongst the hustle and bustle of Kolkata so everything is easily accessible but when you step in to the hotel itself, it is calm and serene.
It is in an amongst the hustle and bustle of Kolkata so everything is easily accessible but when you step in to the hotel itself, it is calm and serene.
6
antonio
29 ene 2024
·
Se alojó 4 noches
We stayed at Oberoi Grand Kolkata during late November 2023. Regardless that our reservation was made 4 months in advance for a premier room with balcony, just two days before arriving, we were informed that it would not be available but after exchanging emails we were then re-confirmed. However, upon arrival we were given a wrong room(luxury) with a balcony and finally we were changed to a premier room but without a balcony, a total disaster caused by the reservations department. It should be mentioned that near the second room assigned #464 there was construction work with hammering that stopped after our complaint. The hotel is beautiful and elegant but it is immersed in the middle of chaos that is perceived not only immediately when crossing the door but also from inside because political demonstrations are being held in front with the use of loud speakers. In short, we could not achieve the experience and tranquility that is expected in a property like this.We ate every time at the hotel and the quality of the food in both the restaurant and room service was excellent. The a la carte menu at the 363 restaurant was limited and several wines were not available.There was a wedding during our stay where the attendees were from a big group mostly from the USA and sometimes it was difficult to find a good table at breakfast or a lounge chair at the pool. I recognize that the staff made every effort to please us and that is appreciated, however we would not return.
We stayed at Oberoi Grand Kolkata during late November 2023. Regardless that our reservation was made 4 months in advance for a premier room with balcony, just two days before arriving, we were informed that it would not be available but after exchanging emails we were then re-confirmed. However, upon arrival we were given a wrong room(luxury) with a balcony and finally we were changed to a premier room but without a balcony, a total disaster caused by the reservations department. It should be mentioned that near the second room assigned #464 there was construction work with hammering that stopped after our complaint. The hotel is beautiful and elegant but it is immersed in the middle of chaos that is perceived not only immediately when crossing the door but also from inside because political demonstrations are being held in front with the use of loud speakers. In short, we could not achieve the experience and tranquility that is expected in a property like this.We ate every time at the hotel and the quality of the food in both the restaurant and room service was excellent. The a la carte menu at the 363 restaurant was limited and several wines were not available.There was a wedding during our stay where the attendees were from a big group mostly from the USA and sometimes it was difficult to find a good table at breakfast or a lounge chair at the pool. I recognize that the staff made every effort to please us and that is appreciated, however we would not return.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Comida
El desayuno y los restaurantes del hotel, incluido Baan Thai, reciben muchos elogios por su calidad y variedad. Algunos huéspedes informaron de un servicio de desayuno lento, artículos o vinos no disponibles y precios altos en el bar o en las bebidas.
Reseñas de huéspedes relacionadas
10
Dane
4 mar 2023
·
Se alojó 8 noches
Nice hotel, great and smiling and helpful stuff. Good breakfast but getting coffee refills was a challenge or too slow to come. Wine and beer prices at the hotel restaurant is exorbitantly high! This is an aging hotel and in need of remodeling. Otherwise very pleasant and comfortable. Located in the heart if downtown Kolkata which gives it a special charm and access to main attractions, unless one minds the busy and noisy and often too crowded Indian cities. Would recommend to others.
Nice hotel, great and smiling and helpful stuff. Good breakfast but getting coffee refills was a challenge or too slow to come. Wine and beer prices at the hotel restaurant is exorbitantly high! This is an aging hotel and in need of remodeling. Otherwise very pleasant and comfortable. Located in the heart if downtown Kolkata which gives it a special charm and access to main attractions, unless one minds the busy and noisy and often too crowded Indian cities. Would recommend to others.
10
Shayan
4 may 2024
·
Se alojó 1 noche
Always a fantastic address in Kolkata. The service is probably the best out of any 5* in town from the ease of checkin, the wonderful Baan Thai restaurant, or the extensive breakfast spread or the antique splendor of the place. Would stay again.
Always a fantastic address in Kolkata. The service is probably the best out of any 5* in town from the ease of checkin, the wonderful Baan Thai restaurant, or the extensive breakfast spread or the antique splendor of the place. Would stay again.
10
Syed Sadeque Mohammad
13 mar 2023
·
Se alojó 3 noches
It was/ is as usual a wonderful stay — that makes you feel like going back SOON! The breakfast was pampering your taste buds to start the day.
It was/ is as usual a wonderful stay — that makes you feel like going back SOON! The breakfast was pampering your taste buds to start the day.
10
Indranil
19 ene 2023
·
Se alojó 19.375 noches
Everything was excellent except that the service at the restaurant was a bit slow.
Everything was excellent except that the service at the restaurant was a bit slow.
10
C
7 mar 2024
·
Se alojó 3 noches
Nice large hotel in very central location in Kolkata. A nice oasis in a complex and noisy city. Food prices expensive for the city
Nice large hotel in very central location in Kolkata. A nice oasis in a complex and noisy city. Food prices expensive for the city
10
Mark
25 feb 2023
·
Se alojó 6 noches
I can't say enough positive things about this hotel. Staff are incredibly helpful, friendly, and service-oriented. They make you feel like a VIP. Dining options are excellent. This place felt like an oasis in a busy city.
I can't say enough positive things about this hotel. Staff are incredibly helpful, friendly, and service-oriented. They make you feel like a VIP. Dining options are excellent. This place felt like an oasis in a busy city.
8
Dinesh
18 feb 2024
·
Se alojó 5 noches
Property although very nice in the otherwise busy and dirty Kolkata, could do with some renovation. It looks a bit tired. The reception area was very dull. Rooms I think they are going to renovate soon. Breakfast was the highlight with fantastic choice and all the bells and whistles. Staff is the best asset Oberoi has. Ronak at breakfast was a lovely guy and looked after us so well. Thanks Ronak.
Property although very nice in the otherwise busy and dirty Kolkata, could do with some renovation. It looks a bit tired. The reception area was very dull. Rooms I think they are going to renovate soon. Breakfast was the highlight with fantastic choice and all the bells and whistles. Staff is the best asset Oberoi has. Ronak at breakfast was a lovely guy and looked after us so well. Thanks Ronak.
8
Syeda
7 feb 2024
·
Se alojó 5 noches
It is an old hotel but has been renovated nicely throughout the hotel. We stayed in premier room for 5 nights . Large bedroom but the bath room is very small. The room serves was excellent. The staff were very helpful and made our stay very comfortable. We have few little issues in the room but they were put right straight away. I wasn’t very impressed with the service in the dining room. Few times we were take to a table which was dirty and we were told sit while they were cleaning. They shouldn’t have take us to the table before cleaning. We were happy to wait for them to clean the table before we were taken to the table. After ordering cooked breakfast there is long waiting some days we were waiting for the menu for over 5 minutes. You will have to wait for tea another 5 times. We had to wait for everything. There are plenty of staff in the dining room but I think they need more training. All the staff including the door men were very helpful. Thank you everyone for making our stay comfortable.
It is an old hotel but has been renovated nicely throughout the hotel. We stayed in premier room for 5 nights . Large bedroom but the bath room is very small. The room serves was excellent. The staff were very helpful and made our stay very comfortable. We have few little issues in the room but they were put right straight away. I wasn’t very impressed with the service in the dining room. Few times we were take to a table which was dirty and we were told sit while they were cleaning. They shouldn’t have take us to the table before cleaning. We were happy to wait for them to clean the table before we were taken to the table. After ordering cooked breakfast there is long waiting some days we were waiting for the menu for over 5 minutes. You will have to wait for tea another 5 times. We had to wait for everything. There are plenty of staff in the dining room but I think they need more training. All the staff including the door men were very helpful. Thank you everyone for making our stay comfortable.
6
antonio
29 ene 2024
·
Se alojó 4 noches
We stayed at Oberoi Grand Kolkata during late November 2023. Regardless that our reservation was made 4 months in advance for a premier room with balcony, just two days before arriving, we were informed that it would not be available but after exchanging emails we were then re-confirmed. However, upon arrival we were given a wrong room(luxury) with a balcony and finally we were changed to a premier room but without a balcony, a total disaster caused by the reservations department. It should be mentioned that near the second room assigned #464 there was construction work with hammering that stopped after our complaint. The hotel is beautiful and elegant but it is immersed in the middle of chaos that is perceived not only immediately when crossing the door but also from inside because political demonstrations are being held in front with the use of loud speakers. In short, we could not achieve the experience and tranquility that is expected in a property like this.We ate every time at the hotel and the quality of the food in both the restaurant and room service was excellent. The a la carte menu at the 363 restaurant was limited and several wines were not available.There was a wedding during our stay where the attendees were from a big group mostly from the USA and sometimes it was difficult to find a good table at breakfast or a lounge chair at the pool. I recognize that the staff made every effort to please us and that is appreciated, however we would not return.
We stayed at Oberoi Grand Kolkata during late November 2023. Regardless that our reservation was made 4 months in advance for a premier room with balcony, just two days before arriving, we were informed that it would not be available but after exchanging emails we were then re-confirmed. However, upon arrival we were given a wrong room(luxury) with a balcony and finally we were changed to a premier room but without a balcony, a total disaster caused by the reservations department. It should be mentioned that near the second room assigned #464 there was construction work with hammering that stopped after our complaint. The hotel is beautiful and elegant but it is immersed in the middle of chaos that is perceived not only immediately when crossing the door but also from inside because political demonstrations are being held in front with the use of loud speakers. In short, we could not achieve the experience and tranquility that is expected in a property like this.We ate every time at the hotel and the quality of the food in both the restaurant and room service was excellent. The a la carte menu at the 363 restaurant was limited and several wines were not available.There was a wedding during our stay where the attendees were from a big group mostly from the USA and sometimes it was difficult to find a good table at breakfast or a lounge chair at the pool. I recognize that the staff made every effort to please us and that is appreciated, however we would not return.
10
Stephen
2 sept 2023
·
Se alojó 4 noches
This hotel is superb - absolutely outstanding. Compared with the best in New York, Sydney, London and Paris, we would come back here first! All the staff were friendly, smiling, hard-working, smart as paint, professional and effective beyond anything we have previously experienced. They think outside the box: it hits you that they really enjoy their jobs, and they all speak excellent English. The dignified, low-profile period building beats its high-rise rivals hands down, with beautiful maintenance. The palm and pool courtyard has a clean, tropical elegance and is surprisingly quiet, thanks to Kolkata's adjacent large green space. The delicious food is world haute cuisine at normal hotel prices. We ate again and again in both the main and Thai restaurants. Breakfast was unbelievably good in choice and quality. The managers and waiters worked very hard to be attentive and helpful. The chefs came to the floor and talked at length about their dishes, which was really interesting. We have never experienced such quality and hard work with food served in our room, which was immaculate, clean, very comfortably furnished and with a sublime balcony view of the pool and palms like going back 100 years. The concierge worked extraordinarily hard for hours to make arrangements for us, where other hotels would have given up long before. Hotel transport was reasonably-priced, always punctual, friendly, well-driven and comfortable. The laundry came back pristine.
This hotel is superb - absolutely outstanding. Compared with the best in New York, Sydney, London and Paris, we would come back here first! All the staff were friendly, smiling, hard-working, smart as paint, professional and effective beyond anything we have previously experienced. They think outside the box: it hits you that they really enjoy their jobs, and they all speak excellent English. The dignified, low-profile period building beats its high-rise rivals hands down, with beautiful maintenance. The palm and pool courtyard has a clean, tropical elegance and is surprisingly quiet, thanks to Kolkata's adjacent large green space. The delicious food is world haute cuisine at normal hotel prices. We ate again and again in both the main and Thai restaurants. Breakfast was unbelievably good in choice and quality. The managers and waiters worked very hard to be attentive and helpful. The chefs came to the floor and talked at length about their dishes, which was really interesting. We have never experienced such quality and hard work with food served in our room, which was immaculate, clean, very comfortably furnished and with a sublime balcony view of the pool and palms like going back 100 years. The concierge worked extraordinarily hard for hours to make arrangements for us, where other hotels would have given up long before. Hotel transport was reasonably-priced, always punctual, friendly, well-driven and comfortable. The laundry came back pristine.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
10
Rosa Maria
8 ago 2023
·
Se alojó 5 noches
El ir al The Grand es una experiencia única y exclusiva.
El ir al The Grand es una experiencia única y exclusiva.
10
Rosa Maria
31 jul 2022
·
Se alojó 4 noches
Siempre un inmenso placer estar en lugar tan maravilloso!
Siempre un inmenso placer estar en lugar tan maravilloso!
10
Zeeshan
19 ago 2024
·
Se alojó 3 noches
Excellent
Excellent
10
Rosa Maria
4 ago 2024
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Se alojó 5 noches
To be at The Grand is always a unique experience. The hotel itself and the staff are exquisite. Every time I come to Kolkata is is my first and only option. Simply outstanding!
To be at The Grand is always a unique experience. The hotel itself and the staff are exquisite. Every time I come to Kolkata is is my first and only option. Simply outstanding!
8
Abhishek
30 jul 2024
·
Se alojó 2 noches
The room I was in had a cockroach and some moths flying around. I did not expect this at an Oberoi property. Service levels have fallen since the last time I stayed in 2022.
The room I was in had a cockroach and some moths flying around. I did not expect this at an Oberoi property. Service levels have fallen since the last time I stayed in 2022.
Política del establecimiento
Entrada
Salida
Entrada a partir de la(s) 14:00
Antes de la(s) 12:00
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Servicios populares
Aparcamiento
Restaurante
Piscina
Sala de fitness/Gimnasio
Centro de negocios
Servicio de habitaciones
Servicios
Centro de negocios
Conserje
Mostrador turístico
Ascensor
Recepción abierta 24 h
Servicio de tintorería
Guardería infantil/Niñera
Sala(s) de conferencias
Cambio de divisas
Caja fuerte
Botones
Salas de reuniones
Servicio de lavandería
Tiendas
Fotocopiadora
Servicio de reserva de entradas
Consigna de equipajes
Zona para fumadores
Tienda de regalos y souvenirs
Registros de entrada y salida exprés
Limpieza de zapatos
Autoservicio de lavandería
General
Servicio de habitaciones
Restaurante
Salón de belleza/Masajes
Aire acondicionado
Minibar
Nevera
TV por cable/Satélite
Secador de pelo
Televisión
Salón de belleza
Servicio de masajes
Spa y centro de bienestar
Comidas para llevar
Actividades
Sala de fitness/Gimnasio
Piscina
Jardín
Piscina infantil
Piscina al aire libre
Aparcamiento
Aparcamiento
Traslados al aeropuerto
Servicio de aparcacoches
Internet
WiFi