11 Cadogan Gardens and The Apartments

This is the perfect place to stay. Perfect neighbourhood, next to Pavilion Road and Sloane Square. Charming, quaint and very attentive boutique hotel. Complete with small but functional gym. And just in case you missed it, the separate hot and cold taps in the bathroom sink reminds one that you are really in London.

I love this hotel, stay here everything I go to London, 2 times per year. the location is excellent, it is safe, great staff, neighborhood, restaurant, bar - it is exceptional!

Fantastic location and really quiet. Room was a good size, although only one window opened for fresh air, but was tied back for security, so only opened 1cm. Front of house team were super friendly. But the level of service did not feel at all 5 star. Not much help with bags or transport when leaving. We went to the Chelsea Bar for pre dinner drinks. We were shown in and quickly told the team were busy and we'd have to wait 5 mins... 15 mins later we left, with nobody to be seen. Definitely not 5 star service. For the price, I'd expect complimentary bottles of water in the rooms. Paid less in London and been better looked after. Shame. Wanted to love the place.

The staff, including the front desk team were absolutely top notch. This is my third time staying at the property and every time has been consistent, welcoming making you feel at home. Whether it is keeping the bar open or offering flexibility understanding travel delays, we couldn’t be happier with how the 11 team values customers. It is and will be our go to every time we come to London

Unique lovely location. Facilities like the bar not open everyday. example bar closed Sunday and Monday. Staff was friendly but the restaurant staff were hit and miss. Also changed our room as we did not realize the facilities were not in the same building.

I loved everything about this cute hotel. It seems like a quaint English Inn. I really loved the fully equipped gym! The restaurant food was great too!

Gorgeous property and the best suite I have ever stayed in. Will definitely be back. The Chelsea Bar was also special!

Very cozy boutique hotel. Love the library room, mirror room, fireplace lounge room. Beautiful neighborhood. Behind the hotel is a small alley Pavilion road, full of charming shops, eateries and Sloane square is less than 3 mins walk from the hotel. Staffs (Finn, Bella, and many others…)are VERY helpful and nice. They went out of their way to make you feel at home. I was given a small room with a “unique”bathroom sink at the beginning. The sink has 2 different faucets (taps), one with only hot water and one with very cold water. Since I don’t know how to use it, I got frustrated and complained to the front desk, they switched me to another room, which I am very happy about. I also did research on the type of sink faucets, it was an old style for safety reasons. This hotel was build over 100 years ago. Back in the day, hot water was supplied by a storage tank often placed in the loft. It would heat up the water over time, so it would never be as fresh and could get contaminated during the process. Hence, it was decided to keep hot and cold water separately in order to keep cold water safe to drink.

Room was very small. Bathroom was adequate in size but no cabinets or shelves for toiletries. Air conditioning would shut down during the night and room would get very warm. Asked for someone to take a look at it. They thought it may be on some kind of timer and would take a look. Nothing happened. Called room service for some ice. After half an hour I got my own. Just not a 5 star experience we were expecting.

From check-in to check-out, the hotel and its impeccable staff made our stay an extremely gratifying one. Everyone was attentive, without being overbearing; the room was cozy, quiet and removed and the hotel's sitting area and restaurant provided welcome respite and great food. The location, situated away from the touristy areas, was very much to our liking. With so many hotels to choose from, and the countless guest reviews to rely on (and avoid in many cases), I am happy to provide a proper, honest review of this hotel. I intend to return!

I wouldn’t recommend. Overpriced, unclean, not delivered on the description.

Beautiful neighbor. Small rooms but clean and comfortable.

I have stayed at 11 Cadogan Gardens a few times now since 2020 and since the change of management under Relais & Châteaux, I am disappointed that the general service of the hotel has gone down. Toiletries were not replenished the next day (it was obvious the cotton pads were finished) so I had to ask the reception for it. Turn down service was lacking, on the 1st night water bottles were not replenished and neither were the coffee. 2nd night, no one even came to do the turn down service. Someone just opened my door without knocking and handed me a bottle of water and left. That was it. My bed was left undone as there was no turn down service on the 2nd night. Also, for a supposedly 'luxury' hotel, why isn't there a fridge in the junior suite? Especially in summer in this kind of heat, you'd expect every room to have a fridge. It's not pleasant drinking room temperature sparking water when it's 30 degrees outside. Restaurant service was not great either. Breakfast - I was sat at the table for over 15 minutes without anyone coming to take my order. I had to flag a waiter down, and the breakfast was not busy at all. I've been a loyal customer at 11 Cadogan for years, but I don't think I will return now. The stay, and the staff used to make every guest feel special and memorable - there was a personalised touch, now it's forgettable and impersonable. Just like staying at any other highly commercialised hotel. What a pity.

Staff where excellent and property Keep well.

The hotel is lovely and the staff pleasant and attentive. Room big, very quiet with a comfortable bed. I would say some attention to detail was lacking - cleaning products left in room by housekeeping, one cake of soap for 4 day stay, heated towel rails not working, confusion as to wether we’d checked in or not, all of which should not happen at a 5 star hotel but in truth didn’t really impact our stay.

Travelers should know that 11 Cadogan Gardens actually has two hotels, one of which is updated (and more modern looking), and Draycott is very traditional and classic (and arguably more dated). I am not sure how Expedia or hotel management assigns rooms to travelers, but I got a room in the Draycott Hotel. Room: It was a large room inside the draycott, definitely one of the biggest I've ever stayed at in London. The washroom was also impressively large, with double sinks, a full tub and separate shower. Just like the rest of the property, the room is classic british, but somewhat dated. Housekeeping took longer than expected to prepare our room but seeing the size afterwards I could see why. Location in the Chelsea district, lots of streets to walk around in and slightly less busy than other parts of London, has a more residential feel which can be a nice retreat after a long day of sight seeing.

The day of my arrival, I was put in a room where a strange noise coming from the toilet. I was given another room, but smaller and where I could be awake by the cleaning service being made on the room attached to mine. Cleaning room needs to be improved. It is good , but not excellent, considering it’s a High level hotel. P

I recently stayed at this hotel in Chelsea, and while the location is fantastic – right in the heart of the city but still relatively quiet – the condition of the hotel could use some attention. The overall feel of the property is quite dated and in need of an upgrade. During my stay, I encountered a significant issue while taking a shower – water from the pipes started backing up into the bidet, causing dirty, foul-smelling water to flood the bathroom floor. It was unpleasant, to say the least. However, I must commend the staff for their prompt response. They were extremely helpful and quickly moved me to another room, which was greatly appreciated. In summary, while the location is great and the staff were excellent, the hotel itself is in need of some renovations. If you're looking for a well-maintained, modern space, this may not be the right choice, but the helpful staff certainly made up for some of the property's shortcomings.

This really is a fabulous hotel! The service is excellent, rooms excellent with a turn down service and the room always topped up with water and fresh towels. The breakfast was plentiful and with a great selection.

This is a very cute and cozy hotel. Typical of Europe the room was small but super comfortable and clean. My only caveat is that it was difficult to get in and out of the shower/tub as it was a VERY high step in/out. The staff was lovely and the location is amazing.

Lovely hotel, great position and excellent staff but whatever you do, don’t book Room 47, the single room in the Chelsea Townhouse unless you are profoundly deaf or an insomniac, because of the incredibly noisy extract just outside the window

I have stayed at 11 Cadogan Gardens a few times now since 2020 and since the change of management under Relais & Châteaux, I am disappointed that the general service of the hotel has gone down. Toiletries were not replenished the next day (it was obvious the cotton pads were finished) so I had to ask the reception for it. Turn down service was lacking, on the 1st night water bottles were not replenished and neither were the coffee. 2nd night, no one even came to do the turn down service. Someone just opened my door without knocking and handed me a bottle of water and left. That was it. My bed was left undone as there was no turn down service on the 2nd night. Also, for a supposedly 'luxury' hotel, why isn't there a fridge in the junior suite? Especially in summer in this kind of heat, you'd expect every room to have a fridge. It's not pleasant drinking room temperature sparking water when it's 30 degrees outside. Restaurant service was not great either. Breakfast - I was sat at the table for over 15 minutes without anyone coming to take my order. I had to flag a waiter down, and the breakfast was not busy at all. I've been a loyal customer at 11 Cadogan for years, but I don't think I will return now. The stay, and the staff used to make every guest feel special and memorable - there was a personalised touch, now it's forgettable and impersonable. Just like staying at any other highly commercialised hotel. What a pity.

Amazing place. Staff very accommodating and helpful. Only one thing to mention was absence of fridge in room. It’s nice to put water in fridge to keep it cold overnight.

Beautiful property, you feel like a London local but oh the bathrooms, enquire before booking. I’ve never experienced smaller bathrooms in my life!

The hotel was amazing as well as the service. Two things were disappointing: no minifridge in the room and the restaurant was not so great. The service at the restaurant was disappointing as well as the breakfast selection.

Travelers should know that 11 Cadogan Gardens actually has two hotels, one of which is updated (and more modern looking), and Draycott is very traditional and classic (and arguably more dated). I am not sure how Expedia or hotel management assigns rooms to travelers, but I got a room in the Draycott Hotel. Room: It was a large room inside the draycott, definitely one of the biggest I've ever stayed at in London. The washroom was also impressively large, with double sinks, a full tub and separate shower. Just like the rest of the property, the room is classic british, but somewhat dated. Housekeeping took longer than expected to prepare our room but seeing the size afterwards I could see why. Location in the Chelsea district, lots of streets to walk around in and slightly less busy than other parts of London, has a more residential feel which can be a nice retreat after a long day of sight seeing.

I recently stayed at this hotel in Chelsea, and while the location is fantastic – right in the heart of the city but still relatively quiet – the condition of the hotel could use some attention. The overall feel of the property is quite dated and in need of an upgrade. During my stay, I encountered a significant issue while taking a shower – water from the pipes started backing up into the bidet, causing dirty, foul-smelling water to flood the bathroom floor. It was unpleasant, to say the least. However, I must commend the staff for their prompt response. They were extremely helpful and quickly moved me to another room, which was greatly appreciated. In summary, while the location is great and the staff were excellent, the hotel itself is in need of some renovations. If you're looking for a well-maintained, modern space, this may not be the right choice, but the helpful staff certainly made up for some of the property's shortcomings.

Room was very small. Bathroom was adequate in size but no cabinets or shelves for toiletries. Air conditioning would shut down during the night and room would get very warm. Asked for someone to take a look at it. They thought it may be on some kind of timer and would take a look. Nothing happened. Called room service for some ice. After half an hour I got my own. Just not a 5 star experience we were expecting.

This is a very cute and cozy hotel. Typical of Europe the room was small but super comfortable and clean. My only caveat is that it was difficult to get in and out of the shower/tub as it was a VERY high step in/out. The staff was lovely and the location is amazing.

I liked that our room felt spacious. We had a separate living and bedroom area. The bathroom had a fabulous bathtub separate from the shower. We had a private exit to the alley of shops and restaurants, and a very short walk away were a ton more shops and restaurants. It’s a very walkable area. Other than one night where we were kept awake for a while by a loud party in the hotel our room was very peaceful and quiet. James, the concierge was too notch- super friendly and helpful. Be sure to check out the private garden area across the street on a nice day. We would definitely stay there again.

Highlights: staff is a double Ten. Beautiful hotel and a great location. Downsides: There was a strange noise coming from the bathroom. I was given another room, but smaller and I could hear the cleaning service being made at the room beside mine. During my check out, one night was being charged, although I had already pais for my stay. Also, I had made arrengements for having one “à la carte” breakfast, but I was charged for the whole price. These charges were taken away. It’s the third time I stay in this hotel. I can say that my favourite was the first, before the property had works dome. It was more genuine and with no problema. Shame :(

Receptionist at check-in was very cold and unfriendly. A most unwelcome way to start my trip.

This property needs a major renovation. Way understaffed. I was very disappointed.

I had booked the room for 2 adults and 1 child after a week long email exchange with the hotel trying to decide what the best configuration would be for the 3 of us. I had been given various options of rooms with a roll away/foldable bed as an option for the 3rd bed. We arrived to be told our room wasn’t ready - not a problem, we went away and came back. We were then given a room with a double bed and zero space for the roll away bed. I immediately raised this with the hotel. No apology just a ‘I’ll go to reception to see what is going on’. We sat in the room waiting for 15 minutes. Nothing. I called reception to ask what was going on. ‘Oh we’ll let you know’. I asked how long, to which he replied 10 minutes. So we wait some more until I believe the duty manager arrived. No apology and he challenged me as to my booking. He said I had made the booking online and that was the issue. If I wanted an extra bed (which I had booked) I would need to pay seventy five more. Unbelievable.And to be delivered this news with irritation and inconvenience from the hotel staff at such a hotel is pretty unimpressive and incredibly bad customer service. Then to add insult to injury we were called by reception at 8.15 which woke us up to ask how we were paying for our room. I asked twice why are you calling us at 8.15?Plus we have already paid for our room? The guy on reception couldn’t answer and then said oh sorry I called the wrong room… Please save your money and DO NOT book this hotel

Room was worn out. Furniture needed to be replaced. Breakfast very limited and not tasty. Concierge service poor

The location is unbeatable. There is a great vibe about this hotel. Most staff are extremely helpful. One thing to be mindful is that the complimentary gratuity can be charge to your card at the checkout without communicated, at least clearly, in advance.

The staff, including the front desk team were absolutely top notch. This is my third time staying at the property and every time has been consistent, welcoming making you feel at home. Whether it is keeping the bar open or offering flexibility understanding travel delays, we couldn’t be happier with how the 11 team values customers. It is and will be our go to every time we come to London

James is a great concierge- rooms are beautiful and staff are very helpful.

Unique lovely location. Facilities like the bar not open everyday. example bar closed Sunday and Monday. Staff was friendly but the restaurant staff were hit and miss. Also changed our room as we did not realize the facilities were not in the same building.

Beautiful hotel, extraordinary service. We arrived very tired due to flight delays, and the staff took great care of us. Thank you!

Excellent staff. Sloane Square underground 5 minutes walking. Lots of great dining options and beautiful stores nearby.

Great hotel, location is fantastic on a secluded and peaceful street in the heart of Chelsea near lots of stores and restaurants. Room was nice and quiet. Staff was very helpful and sweet. Will go back.

This is a wonderful hotel in one of the most elegant boroughs of London. We love this area which is very quiet, not a place for bouget tourism, but if you wished to live as a londoner let's go to this hotel. And there is wonderful shoppping just two blocks from 11 Cadogan Gardens.

Very nice hotel, conveniently located, good food and good staff. Bathroom a little small, but it didn't matter as we were just there for one night. Beds wonderful. Good for an overnighter if you're watching something at Cadogan Hall.

Excellent location in tony Chelsea. Close to (60m walk) Pavilion Road (Ottolenghi Bakery, shops, bars, cafes). You pay for the location. Service at concierge was very professional. I felt safe as a solo female traveller in the area. Room was small but well-considered.

Beautiful stay in a gorgeous neighborhood. Service was excellent. The bed linens and towels were top-of-the-line. Easy acess to the Tube. Highly recommend

quite area, which we liked, but still nearby good restaurants and shops

Great location

We loved everything about this hotel. It was so quaint and friendly. Food was great and everything was walkable. What a great city and we will always have fond memories of the staff and 11 Cadogan Gardens!

Beautiful boutique hotel in perfect location.

Very nice hotel, conveniently located, good food and good staff. Bathroom a little small, but it didn't matter as we were just there for one night. Beds wonderful. Good for an overnighter if you're watching something at Cadogan Hall.

Very good location, good service and breakfast

Room was worn out. Furniture needed to be replaced. Breakfast very limited and not tasty. Concierge service poor

While there were several hiccups during the booking process and the initial room, the staff was incredibly dedicated to making it right and the trip ended well. Compliments to a very dedicated staff. Location is 10/10, get breakfast included, Hans’ is terrific, and enjoy exploring the area.

We loved everything about this hotel. It was so quaint and friendly. Food was great and everything was walkable. What a great city and we will always have fond memories of the staff and 11 Cadogan Gardens!

The hotel was amazing as well as the service. Two things were disappointing: no minifridge in the room and the restaurant was not so great. The service at the restaurant was disappointing as well as the breakfast selection.

Helpful staff from front office to bell hop. Excellent breakfast, one of best I have had at hotel in London Small hotel but nice, personalized helpful service. Neighborhood of Chelsee and even small shops and restaurants next door fun hip environment. Nice hotel.

Unique lovely location. Facilities like the bar not open everyday. example bar closed Sunday and Monday. Staff was friendly but the restaurant staff were hit and miss. Also changed our room as we did not realize the facilities were not in the same building.

I loved everything about this cute hotel. It seems like a quaint English Inn. I really loved the fully equipped gym! The restaurant food was great too!

This really is a fabulous hotel! The service is excellent, rooms excellent with a turn down service and the room always topped up with water and fresh towels. The breakfast was plentiful and with a great selection.