Henley House Hotel

Very good location, excellent price and nice and quiet outside despite being incredibly close to Earl’s Court tube station. Pretty building and lovely view. Bed was comfy and room was clean enough (a couple of permanent stains on the ceiling and the floor towel, but all linens etc. clearly recently cleaned). Small but sufficient breakfast and very nice staff. The bathroom left a few things to be desired, with a very narrow sink in combination with a tap that shot water out at a ridiculous speed, a toilet which felt a little rickety, and a shower with poor water pressure and which drained extremely slowly. Apparently there was a water leak problem which revealed itself when we showered which didn’t affect us but which led to a very awkward situation where the maintenance staff came up to our room, rang the doorbell and then immediately tried to open the door before we had time to react (still being undressed after the shower). The reception staff was very kind, however, and let us leave our suitcase there while we explored town before continuing our trip.

Breakfast was great. The room was very modern, hallway carpet new. Room on top floor, lots of steps. Lift very small, one person. No emergency button, safeguard was a phone number.

We had a wonderful stay. Pros: breakfast was lovely, location to Earls Court station, friendly staff, elevator, well appointed rooms with lots of outlets & places to put our suitcases, good sized bathroom Cons: lighted screen on the desk phone that randomly turns on at night, a leak into our bathroom from the floor above when they showered

The room was extremely small, but I had expected that. There was a lift to the fourth floor, but then a long staircase, so dealing with bags was difficult. The location is excellent.

This was a great place to stay. We had 2 twin room and it was good size. Mini fridge was great, wish it had a microwave. Buffet continental breakfast was good but did not have GF option for breads/pastries or alternative milk. Staff was great. The Tube underground station was just a block and half away very convenient. Quite and safe neighborhood. Also just a 20 min walk to Kensington Gardens which is an excellent place to run or walk beautiful and lots of options, connects to Hyde Park.

The room was small but the shower was tiny .converstions and TV sound from adjacent rooms was audible. Most importantly the lift did not go up to the rooms on the top floor and there was no assistance in carrying my bags up and down a flight of stairs. On the plus side the breakfast was good and the location across from a tube stop was great. However at this price I did not expect anything more than a basic room and for that the hotel delivered.

Overall it was a good experience. Machine check in outside as I arrived late that was easy to do. Room smallish but clean and comfortable. Breakfast basic but included. Very pleasant staff. I would stay here again

The room I had was absolutely teeny. The bed is not long enough for an average person. I am 5’7” and I could not extend my feet comfortably because the footboard was in the way. Anyone taller than me would just not fit. The showers are teeny with bad water pressure. I hit all the shower walls with my elbows because I had no room to move. I also had to drag my suitcase up and down stairs because the elevator did not go to the floors of the rooms. While the location is convenient, I do not recommend due to the quality of these rooms.

Quiet room with good air conditioning. Convenient to Earls Court. Great neighborhood. Elevator tiny - if you’re not able to carry your bags up and down you should request a room that the elevator stops on the same level. Bathroom is very small but workable.

The staff did an excellent job of welcoming us and attending to our needs. They offered help even before we asked for it. The breakfast was excellent The location only two blocks from the Earls Court tube. Good pubs in a few blocks distance a Marks & Spencer mini store half a block away. Wine shop also a half block. Starbucks just around the corner. Competitive fare. The elevator was very small not sure a wheelchair could get in and if even if it did, there are still stairs to negotiate.

Shower has some black mold on the walls and ceiling. Otherwise, a great stay and would stay there again!

This hotel should NOT be considered 4 stars, 3 stars maximum. It’s very outdated. The photos are not what we saw. The carpet was very old and dirty, the shower tiny and very difficult to open and close the glass door. There was only ONE outlet in the entire room (and none in the bathroom). The carpet wasn’t vacuumed any day, just towels were changed, not even the sink was cleaned. The bed sheets were changed only one time during 5 nights we were there. I guess the best thing about the room was an ok comfortable bed. They really need a renovation. The location is good, close by metro station but there are other hotels nearby too. The ladies taking care of breakfast do a good job trying to keep it going, but I wouldn’t book this hotel again just because of the free breakfast. By the way, the windows of the window room of the breakfast are very dirty. The entire hotel needs more love. The receptionist of front desk that received us wasn’t very welcoming. When we checked out, we told her we would just leave our bags at the reception for a few minutes so we could go quickly to the pharmacy before returning, and she said it was ok. When we came back, we had to wait 20 minutes standing outside before she opened the hotel doors again so we could get our suitcases and head for the airport. She said she was on her “break”, but I never saw a receptionist having a break before and leaving the front desk unattended. So I wouldn’t recommend this hotel

The location was good, the room was tidy but the toilet was not cleaned as there was hair inside it and around the seat!! Makes you question the cleaness in the room

This was our second time staying here and it was just as good as the first time. Very clean amazing location and the staff very welcoming and friendly. Would definitely return.

Hotel was well maintained. Nice breakfast. Comfortable bed. Walkable area with restaurants and shops. Convenient to the underground.

I would have given it a 5 star rating had it not been for 2 things: 1. The bed was too short. I’m not even tall - 5ft 6”, and I had to sleep dangling my legs off the bed; 2. A pubic hair in the shower cubicle!

I loved my experience at the Henley House. It is a very cozy hotel boutique and my room had a balcony with a nice view to a park. The only thing that I have remarks about is that the blanket that was on my bed the day I arrived was dirty, clearly used and it had someone else's hair all over it. Paula, the girl at the front desk helped me change sheets and blanket duvet as soon as I complained about it. Other than that, I would definitely stay there again when I am in London.

Had a wonderful 2 night stay at this hotel, it had a great location with tube station, bars, shops and restaurants just a very short walk away. Hotel was very clean with lovely friendly staff. Only negative was the room I booked was very small, I wouldn't recommend if you were staying for more than a couple of nights as we stayed in the small double room. I would definitely stay there again but book a standard or superior room next time.

Such a lovely little hotel, clean modern rooms, and fantastic breakfast, happy days

Location close to underground. Nice breakfast. Serviceminded staff at all times. Clean room.

We enjoyed our stay just did not have any TV for the 2 days there, said no signal, which was annoying. Rooms were modernized and bed was comfortable but ours was very small. We had to pay an extra £35 to check in at 12.30. Breakfast was good.

A small hotel, extremely well located. They have in the room all the necessary items you need. The Wi-Fi is very good. I recommend it

Subway 1/2 a block away, great dining near by and Hop on Hop off bus stop within walking distance. Comfortable bed.

The room was small but the shower was tiny .converstions and TV sound from adjacent rooms was audible. Most importantly the lift did not go up to the rooms on the top floor and there was no assistance in carrying my bags up and down a flight of stairs. On the plus side the breakfast was good and the location across from a tube stop was great. However at this price I did not expect anything more than a basic room and for that the hotel delivered.

The hotel was a lovely, clean property. The room was spacious and comfortable with decent blinds and curtains, and comfortable beds. It felt like everything was well looked after or new. My only downsides were that our television wouldn't pick up any channels and there was only one plug socket which was not by the bed. Wifi, however, was excellent. I would certainly stay here again.

Reasonably priced for London. Very clean. Included continental breakfast. Close to tube and rail to heathrow airport. Room small, shower had very poor water pressure. Barely enough to wash the soap and shampoo off. Overall would recommend.

The room I had was absolutely teeny. The bed is not long enough for an average person. I am 5’7” and I could not extend my feet comfortably because the footboard was in the way. Anyone taller than me would just not fit. The showers are teeny with bad water pressure. I hit all the shower walls with my elbows because I had no room to move. I also had to drag my suitcase up and down stairs because the elevator did not go to the floors of the rooms. While the location is convenient, I do not recommend due to the quality of these rooms.

Great location in Earls Court very close to the tube. Friendly staff. Great value, includes a continental breakfast. Room was small but modern. Weird thing though the wall from the bathroom to the bedroom was made of glass, which offered limited privacy when using the toilet. No idea why they designed it that way. Not sure if all the rooms are like that.

Everything was first-rate, except the shower stall. I am 5 ft, 5 inches and 119 pounds and found it a tight squeeze.

We received a very warm welcome, the staff are very attentive. We were disappointed with the shower as the water pressure was very low and it was just a trickle. Everything else was fine, breakfast was very good.

The manager Roberta is a terrible representation of this hotel. her disgusting attitude and negligence got my car towed at £360 pounds. It’s common courtesy to inform guest about parking ANYWHERE. She did not. The hotel itself is cute, small but neat. The A/C didn’t work and I had to sleep with the window open. My room is also a fire safety issue as my door is at a right angle with the fire exit/hallway door. Can not have my door open while that one is open, as it impedes either of us from moving.

This hotel should NOT be considered 4 stars, 3 stars maximum. It’s very outdated. The photos are not what we saw. The carpet was very old and dirty, the shower tiny and very difficult to open and close the glass door. There was only ONE outlet in the entire room (and none in the bathroom). The carpet wasn’t vacuumed any day, just towels were changed, not even the sink was cleaned. The bed sheets were changed only one time during 5 nights we were there. I guess the best thing about the room was an ok comfortable bed. They really need a renovation. The location is good, close by metro station but there are other hotels nearby too. The ladies taking care of breakfast do a good job trying to keep it going, but I wouldn’t book this hotel again just because of the free breakfast. By the way, the windows of the window room of the breakfast are very dirty. The entire hotel needs more love. The receptionist of front desk that received us wasn’t very welcoming. When we checked out, we told her we would just leave our bags at the reception for a few minutes so we could go quickly to the pharmacy before returning, and she said it was ok. When we came back, we had to wait 20 minutes standing outside before she opened the hotel doors again so we could get our suitcases and head for the airport. She said she was on her “break”, but I never saw a receptionist having a break before and leaving the front desk unattended. So I wouldn’t recommend this hotel

Breakfast offering was reasonable considering the space available. But this was the reason for not rating the overall stay as excellent. Location close to Earls Court tube station was a particular positive factor. All of the staff we encountered were friendly and helpful.

Within easy walking distance from Earl's Court Tube Station and local eateries and M&S Foodhall. Excellent, friendly staff. Great breakfast. Will definitely use again.

Have stayed at this hotel in Earls Court a few times now. Serviceminded staff at all times. Nice breakfast and very close to Piccadilly tube line that goes all the way to Heathrow. Will stay there again.

The staff are friendly and very helpful. Great location. Very convenient to everything

I interacted with a total of four staff during my brief stay. Three of them were wonderful, but the one who was awful completely ruined my experience. It was the dark-haired lady working the breakfast service. Breakfast was advertised as 7.30 to 10am. At 9.45 she came over and said they had to start clearing up. I said fine, I'm going soon. Five minutes later (still BEFORE 10am, mind you) she came over, started rudely taking my dishes, and admonished me to go to my room. Those were literally her words -- "You have to go to your room!! This place must be empty before we can clean up." I was appalled. Notwithstanding that it doesn't make sense (why must the place be completely empty for them to clean up), in what universe is it acceptable to speak to a guest like that? Also, you tell guests breakfast is until 10am, and 9.45am is not 10am. So, if good service matters to you, don't stay at this hotel. There are plenty other options in London.

Great location, quiet street, very clean. Room not cleaned on day 2, TV also went out. Depressing vibe with unhappy staff. We were glad to go home.

Great value with very friendly staff

Location close to underground. Nice breakfast. Serviceminded staff at all times. Clean room.

A small hotel with great staff, well located on a quiet street. Close to Earls Court underground station so access to the Piccadilly (ie direct to and from Heathrow) and District lines.

Lovely and clean hotel, just a minute walk from Earls Court Station which was very convenient.

Subway 1/2 a block away, great dining near by and Hop on Hop off bus stop within walking distance. Comfortable bed.

Breakfast offering was reasonable considering the space available. But this was the reason for not rating the overall stay as excellent. Location close to Earls Court tube station was a particular positive factor. All of the staff we encountered were friendly and helpful.

Small but clean quarters, in an excellent location. Earl’s Court tube station is a three minute walk, and there are great restaurants in the neighborhood.

Within easy walking distance from Earl's Court Tube Station and local eateries and M&S Foodhall. Excellent, friendly staff. Great breakfast. Will definitely use again.

Location of property is central and accessible to the tube and restaurants.

Great hotel in a convenient location. 2 minute walk from Earls Court underground station, within easy reach of all attractions. The hotel is in a quiet street and opposite a lovely park (not accessible though). Staff are lovely and friendly. Breakfast is good, buffet style with plenty of toast, cereal, croissants, fruit etc. Would recommend to family or friends and would stay in again.

Henley House is a lovely little hotel very close to Earles Court tubes station. The rooms are small but well equipped. Shower is on the small side but had plenty of hot water. Breakfast was good. I was in a room at the front of the hotel. Usually in London this means loads of street noise. This hotel is on a quiet street so didn't suffer from that issue. Overall this is a great place to stay for a trip to central London.

Near tube stop. Lovely very clean hotel. Friendly staff

Loved my stay, the staff went out of their way to make your stay great, breakfast was really good.

Loved the location and the staff, they were great! Only complaint is the breakfast. While it was free it was basic for what I expected in London. I felt like I was eating at an Italian hotel. Cold cuts, cheese and overdone eggs. The croissants were good! Overall, I’d stay again!

very welcoming felt right at home very clean the only thing that could of been better would have a hot breakfast so more breakfast choices

Good choice for continental breakfast - eggs, fruit, cereal, yogurt, pastry.

Within easy walking distance from Earl's Court Tube Station and local eateries and M&S Foodhall. Excellent, friendly staff. Great breakfast. Will definitely use again.

It is a small hotel. Breakfast is plain but exactly what is needed

Staff very friendly and helpful. Hotel smart, room clean and well laid out. Breakfast sufficient but as it doesn’t start until 7.30 rather a rush to check out and leave for a train early.

Such a lovely little hotel, clean modern rooms, and fantastic breakfast, happy days

Excellent location (about 2 minutes from Earls Court Underground station). Lovely friendly staff. Clean but small room. Comfortable bed. Very Slightly disappointing breakfast especially when getting up later. Overall Excellent.

Decent hotel in a great location. Rooms are average size but very clean and quiet. Breakfast was limited. Overall very reasonably priced and comfortable for the location.