Name: Novotel London West
Address: 1 Shortlands, Londres, Condado de Gran Londres, GB
Price range: 109 US$–744 US$ per night
Rating: 7.9

Opiniones de los huéspedes

En el Novotel London West, los viajeros elogian constantemente la conveniente ubicación en Hammersmith, cerca de conexiones de metro y el Eventim Apollo, así como al personal amable. Sin embargo, las críticas recurrentes señalan habitaciones anticuadas, alfombras desgastadas, limpieza inconsistente y aire acondicionado o fontanería con fallos.

El tamaño del hotel implica largos pasillos y ocasionales retrasos en los ascensores, y algunos huéspedes informan de ruido en los pasillos o aglomeraciones relacionadas con eventos. En el lado positivo, el bar es de agrado generalizado y hay aparcamiento y un pequeño gimnasio disponibles, aunque el aparcamiento puede ser caro. El desayuno ofrece mucha variedad, pero los platos calientes pueden estar templados y suele estar concurrido; en general, puede esperar una base conveniente en el oeste de Londres con una calidad de las habitaciones variable.

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

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Instalaciones

Gran propiedad con un animado bar, aparcamiento en el lugar y un gimnasio funcional. Los inconvenientes incluyen ascensores lentos o fuera de servicio, largos pasillos y un aparcamiento que varios huéspedes encontraron caro.

Reseñas de huéspedes relacionadas

6

Steven

9 nov 2024

·

Se alojó 1 noche

Great location, friendly staff and very clean. Efficient check in. Only issue, it was a nightmare getting the lift from the ground floor to the reception area when we got back to the hotel in the evening !

10

Eline

7 jul 2025

·

Se alojó 3 noches

The hotel is well located, and has a good service, food pillows and option in the ground floor for food and drinks. The gym it is good enough for couple of days.

8

Nick

3 may 2025

·

Se alojó 1 noche

Only there for an evening but pleasant and capable staff. Good amenities (including parking) and great location if you need to be in West London.

8

Andrew

22 feb 2025

·

Se alojó 1 noche

Very nice hotel if you are visiting for a gig in Hammersmith bit disappointed that there was not a breakfast in with the deal, and the surprise £50 deposit ( which is refunded if your room is ok) that you will need to pay was a bit of an annoyance as it caught me totally off guard, this should be advisable notice upon booking in advance wether hotel.com advice or it is written into the guide. All in all great hotel friendly staff clean lifts a bit slow but there is always the stairs.

2

Robert

11 jul 2025

·

Se alojó 1 noche

The worst room I’ve ever stayed in. There is a lot I could write about (one working elevator for hundreds of rooms, paperbut the only one that matters is selling a room to a customer that stinks of pet urine, with the visible stains on the sofa, and thinking this is ok.it was a two bedroom apartment and very unfortunate for my children. Do not recommend.

10

Jennifer

29 dic 2024

·

Se alojó 1 noche

Great hotel, great location, great room, great parking

6

Azim Ul Hasan

28 jun 2025

·

Se alojó 2 noches

Slightly dated rooms and expensive parking.

6

Elaine

15 jun 2023

·

Se alojó 1 noche

Good location, rooms tired and expect better quality for the price bracket of £250:night. Did seem clean. Room coffee is two sachets of cheap instant coffee and sachet UHT milk. Staff polite but unwilling do extras like see if room was available 1 hour before official check in. Quiet room too sleep even thought in busy area. Ok but overpriced even for central London, does the job but nothing special. Car park has space and convenient, but about £35/day even with hotel discounted rate.

10

Ping M

7 dic 2023

·

Se alojó 1 noche

Very hospitable front desk staff. Requests were handled efficiently. Great amount and variety of buffet breakfast that fit the needs of different people including people who prefers a gluten free diet. Fitness Centre is quite spacious, neat and tidy.

10

Guido

5 abr 2024

·

Se alojó 4 noches

Nice rooms and facilities like the gym. Well placed in zone 2 close to a bus and an underground station

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Limpieza

Las opiniones sobre la limpieza son inconsistentes: varios huéspedes señalaron alfombras manchadas, malos olores y habitaciones que quedaron sucias o sin atender como se esperaba, mientras que otros encontraron zonas limpias.

Reseñas de huéspedes relacionadas

6

Richard

25 ago 2024

·

Se alojó 3 noches

Location of hotel was excellent. Air conditioning was pretty much nonexistent, and it was very warm attempting to sleep at night. This would be my biggest complaint. Floor needed cleaning as the rug was tattered and dirty.

4

Javier

28 mar 2024

·

Se alojó 5 noches

The location is unbeatable, but the carpets in the room are extremely dirty and the bedsheets are worn out.

8

Stuart

6 nov 2025

·

Se alojó 1 noche

Ferociously flushing toilet. Water came out of the toilet. Bed and pillows not as firm as would have liked. Good temperature control of room. Carpet stained.

6

Terri-Louise

30 oct 2025

·

Se alojó 3 noches

Hotel was very big with many rooms and people. The room itself was ok, temperature was good, bed was comfortable. However the carpet was worn, and needing replacement, lots of stains, and cigarette burns. Reception staff in the lower level, were not very pleasant to deal with, they spent more time talking amongst themselves than customers. Breakfast was good, great selection, although some of it was cold. Wine bar was ok just noisy as there were many kids in there. Close to Hammersmith station with direction connection to Heathrow which was good, and 10 min walk to Olympia which is why I was there for work.

8

Anna

1 sept 2025

·

Se alojó 3 noches

The staff was awesome and very helpful, which made the stay much more pleasant. However, the cleanliness of the hotel leaves a lot to be desired. The carpets are noticeably dirty, and overall, the hotel could benefit from more thorough cleaning.

6

Farheen

12 ene 2025

·

Se alojó 4 noches

The lobby and the location of the hotel are really good. The queen rooms are quite dated and my room was a good 2 minute walk to the lift. The pillows and bed were quite uncomfortable. There was mold in the bathroom. I expected a newer room but was told all queen rooms were the same. Reception staff were very cheerful and nice.

2

James

24 jun 2023

·

Se alojó 1 noche

The room, priced at £292/night, was tired and dirty. There was faeces on the settee. I asked hotel management and head office for an apology and heard nothing.

4

Arfana

20 oct 2025

·

Se alojó 3 noches

The room was never cleaned properly before or during the stay. Lots of hairs and dirt everywhere.

6

Teresa L

2 mar 2025

·

Se alojó 8 noches

The ac didn’t seem to work. Room in serious need of refurbishment particularly the carpet needs replacing at the very least.

2

BIn

14 oct 2025

·

Se alojó 2 noches

Room is dirty. First they give us a room is not we booked, and there are still people living inside. So I think the hotel management is in a state of utter chaos. The next day ,before we left our room, we left a note asking for room clean service, but the whole day no one did the cleaning. We will not book this hotel again.

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Resumen generado por IA en función de reseñas recientes de los huéspedes.

Habitaciones

Muchas personas consideran que las habitaciones están anticuadas, aunque algunas son espaciosas y cómodas. Los problemas recurrentes incluyen aire acondicionado/calefacción débiles o defectuosos, problemas de fontanería, paredes finas, ruido en los pasillos y molestias ocasionales con las camas o las almohadas.

Reseñas de huéspedes relacionadas

4

CHARLOTTE

26 abr 2025

·

Se alojó 8 noches

Stayed for 8 nights and overall it was disappointing. The mattress was extremely uncomfortable, the air conditioning was noisy and barely worked, and there was dust everywhere, especially around the kettle and coffee machine — I had to clean it all myself. Service was poor: despite requesting fresh towels and toilet paper before leaving in the morning, nothing was done by the time we returned. I tried calling reception multiple times with no answer, only to find staff chatting at the desk ignoring the flashing phones. Children were running and shouting in the corridors at all hours and staff did nothing about it. For a 4-star hotel, this experience was extremely disappointing. The only positive was Maria at check-in, who was very friendly. Sadly, I would not recommend this hotel.

6

Aaron

11 may 2025

·

Se alojó 1 noche

Toilet was broken/did not work properly

6

miguel

1 dic 2025

·

Se alojó 1 noche

Shower had little pressure and water was lukewarm

6

Diane

18 jul 2025

·

Se alojó 2 noches

Unlike the reception area and other public spaces the room was very dated and in need of renovation/refurbishment. The light fittings in the bathroom were broken; the sink did not match the bath; the toilet in particular was very dated. Carpet was grubby and skirting boards had masking tape on them to unsuccessfully disguise the fact they were damaged. Woodchip paper on the walls . The curtains were okay though. Some in room extras like robes, slippers, vanity set, etc. would have been appreciated. Breakfast was pretty good but at £18 it needed to be. The location was good for our needs - Barbican Theatre and Wimbledon. It wasn’t a bad experience but I probably wouldn’t stay again.

10

Stephanie

4 oct 2025

·

Se alojó 1 noche

It was great, but the toilet had some flushing issues in my room, and the bathtub would fill out with water having a hard time draining when showering. Since I was only staying for 1 night I didn’t say anything about it, cause I didn’t want to go through the trouble of losing time by changing room, but I feel that housekeeping should let know the front desk when there’s issues like that in a room so they don’t give it to guests until it’s repaired. The issues started as soon as I was in the room. Otherwise the hotel was nice.

6

Ann

25 may 2025

·

Se alojó 2 noches

Well placed for Hammersmith Apollo. Room was a bit tired and had a funny smell which appeared on second morning. Very noisy at night and can hear everything from other rooms. Breakfast is fabulous. Central hotel areas lovely and clean.

10

Muhieddean

4 jul 2024

·

Se alojó 1 noche

Noisy in corridor

2

Amy

12 oct 2024

·

Se alojó 1 noche

A/C available but not working, was told couldn’t fix a/c and couldn’t change rooms as all rooms were hot. Free water available -asked at front desk-said they would send it up to the room- never did. Rug had stains. Bed wrinkled. Loved the location to the Apollo. Quick-easy under 5 min walk to venue

6

Rafael

18 jun 2025

·

Se alojó 1 noche

Good location but rooms are NOT to spacious and AC not the best.

8

GRANT

23 jun 2025

·

Se alojó 1 noche

Public areas excellent. However, rooms in need of renovation. Decor is dated.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Servicio

El personal se describe con frecuencia como amable y servicial, aunque las experiencias varían con registros de entrada lentos o difíciles, teléfonos sin respuesta, sobreventa y solicitudes de limpieza sin atender.

Reseñas de huéspedes relacionadas

4

CHARLOTTE

26 abr 2025

·

Se alojó 8 noches

Stayed for 8 nights and overall it was disappointing. The mattress was extremely uncomfortable, the air conditioning was noisy and barely worked, and there was dust everywhere, especially around the kettle and coffee machine — I had to clean it all myself. Service was poor: despite requesting fresh towels and toilet paper before leaving in the morning, nothing was done by the time we returned. I tried calling reception multiple times with no answer, only to find staff chatting at the desk ignoring the flashing phones. Children were running and shouting in the corridors at all hours and staff did nothing about it. For a 4-star hotel, this experience was extremely disappointing. The only positive was Maria at check-in, who was very friendly. Sadly, I would not recommend this hotel.

8

Kevin

2 ago 2025

·

Se alojó 2 noches

The checkin process was very slow and difficult, even though I already did the pre checkin before my arrival. The room I booked was not set up correctly.

10

Marianne

20 jul 2025

·

Se alojó 2 noches

The Reception staff was excellent The Recepionist Yosra was very helpful to get us earlier access to our room That was greatly appreciated by us after a 24 hour flight with early arrival in London Thanks for the great Service Yosra

4

Fiona

15 abr 2023

·

Se alojó 1 noche

Unfortunately reception team need much more training It was error after error this was reported to management and I’m awaiting there response as first manager on the reception only made difficulties worse Location was brilliant. Restaurant and breakfast very good staff in restaurant very friendly and professional

10

Ashifa

13 nov 2024

·

Se alojó 2 noches

The stay was very good . Staff were really friendly and helpful x

10

Tetiwa

25 abr 2025

·

Se alojó 3 noches

Excellent location, access to train and bus transportation, professional and friendly staff

10

Steve

22 nov 2025

·

Se alojó 1 noche

Fantastic hotel, staff very friendly.

10

Wesley

4 may 2024

·

Se alojó 5 noches

In general, I was really impressed with the hotel. Staff was great, everything was clean and orderly, and the hotel seemed to be quite busy in general. Super close to the underground and can easily get there from Heathrow.

4

STEPHEN

15 feb 2024

·

Se alojó 3 noches

The hotel room was smaller than I expected, but clean. Can't complain about the room itself really. Replenishment of basics like tea & coffee weren't great. Had to hunt out my own. But here's the Biggie - I booked a changeable room and changed my booking, but now I find I've been charged TWICE. I've tried calling reception, but it's virtually impossible to get anyone to pick up the phone, so looks like I'll have to reverse the charge and make the hotel chase me. NOT a professional outfit!!!!

8

Yoon Jung

10 abr 2023

·

Se alojó 1 noche

Well....there were many teams overbooked including my team, and some of them needed to wait for several hours until get their room. Some of overbooked guests have been sent to other hotels.

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Ubicación

Ubicación constantemente elogiada, a pocos pasos del metro de Hammersmith y el Eventim Apollo, con fácil acceso al centro de Londres y Heathrow.

Reseñas de huéspedes relacionadas

10

Kristin Evans

5 ene 2025

·

Se alojó 7 noches

Great location! Less than five minute walk to Hammersmith tube/bus station. Plenty of dining options also within 5-10 minute walk. Clean and fun place to stay.

8

WING YIU FANNY

3 sept 2025

·

Se alojó 1 noche

I'v stayed at this hotel multiple times, mainly because of its excellent location. It's just a few minutes' walk from Hammersmith Station, which also serves as a major bus terminal-making it incredibly convenient for getting around London. Whether you're heading into the city of travelling to and from the airport, the transport links here are exceptionally efficient. The area is lively, with plenty of dining options nearby to suit different tastes. The service meets the standard of a typical branded hotel, though I noticed this time that the room felt a bit dated. That said, the overall experience remains positive. This hotel will definitely be my first choice the next time I visit London.

8

Nick

3 may 2025

·

Se alojó 1 noche

Only there for an evening but pleasant and capable staff. Good amenities (including parking) and great location if you need to be in West London.

10

Sue

21 dic 2024

·

Se alojó 1 noche

Great location. Friendly staff. Comfortable and very clean. Short walk to underground.

10

Jean Ann

8 oct 2024

·

Se alojó 3 noches

Overall great location. Tube Station easily within walking distance.

10

Heather

14 mar 2025

·

Se alojó 3 noches

Great hotel, close to the tube and easy to get around.

10

Tse Yan

28 ago 2025

·

Se alojó 2 noches

The hotel is very convenient to all train station. Not a very long walk.

8

mr kevin w

16 mar 2025

·

Se alojó 1 noche

Great location for going to see shows at the Apollo

6

Shantaal

20 jun 2023

·

Se alojó 1 noche

Excels front of house/ reception staff but the room itself was absolutely positively unclean

10

Roar

25 nov 2025

·

Se alojó 3 noches

Have stayed at the hotel twice, and planning to do so again. Perfect location and quiet neighbourhood.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Comida

El desayuno es apreciado por su variedad y calidad, pero varias reseñas informan de platos calientes servidos templados y un servicio concurrido y propenso a las colas. El restaurante y el bar son generalmente buenos, pero pueden resultar caros o desiguales.

Reseñas de huéspedes relacionadas

8

Raphael

19 may 2025

·

Se alojó 1 noche

Most of the stay was excellent. However, all breakfast hot items in the buffet were cold - I mentioned this to 2 different people and they apologised but did not try and do anything about it. Also the way that JustPark liases with the hotel on parking is very poor - neither knows what the other is doing or how they operate.

8

Sarah

21 may 2025

·

Se alojó 1 noche

A nice hotel, however the breakfast was very disappointing it was a struggle to find a clean table, food was also not very warm greeting at reception desk was not very welcoming

10

Inishka

8 nov 2024

·

Se alojó 6 noches

Had a 6-night stay at Novotel and would recommend it to anyone traveling to London. The breakfast was great and there was a wide variety to choose from. The cleaning staff did an excellent job. The hotel is within walking distance of the train station and local transport. There were also many accessible restaurants and shopping. All in all a great hotel

10

Emma

29 sept 2024

·

Se alojó 2 noches

Friendly, relaxed atmosphere in the bar and reception area. Family friendly, and located perfectly for the Apollo. Nice touches like complementary sweets and fruit in the reception area. Also, as a Coeliac I dread hotel stays, but there were plenty of Gluten Free options at breakfast and on the food menu. That in itself is a reason for me to return. Great stay - very pleased!

6

Jennifer

28 nov 2025

·

Se alojó 1 noche

Room was ok, nothing special. Check in was very slow. Breakfast was fairly good although the cooked buffet items were not very hot. Bar drinks were reasonably priced. Overall it makes for a convenient but fairly expensive place to stay if attending an evening performance at the Hammersmith Apollo, but it’s not great value for what you get.

10

David

17 ene 2025

·

Se alojó 3 noches

Great venue for the Photography Show, comfortable room, sumptuous breakfast

10

Patrick

20 abr 2025

·

Se alojó 1 noche

Check-in friendly efficient personable staff. Very clean room, breakfast was very good

10

Yolande

29 mar 2024

·

Se alojó 1 noche

My stay at the Novotel was very nice . The room was a little cold but after a while it warmed up slightly. The staff were approachable and informative. I had a drink in the bar . The house red wine was not good at all . Frederica kindly changed the wine. And opened a fresh bottle . The breakfast was of good quality with a large variety and choice . I worked in a five star hotel for 25 years . And I would rate and give your staff 5 starts . Thank you . Yolande McCourt

8

Jayne

28 dic 2024

·

Se alojó 1 noche

Great location the bar area and staff very helpful excellent breakfast

8

Sayuri

28 mar 2025

·

Se alojó 6 noches

It is a large hotel, many rooms, and we were there during Holiday party seasons, but the room was surprisingly quiet. The pub at the lobby was always loud, but we didn't hear it in our room. The breakfast was always crowded, everyday there was a line to go in. We had breakfast outside, quite a few good places to eat. Close to Hammersmith station which is very convenient. There are shops inside the station as well, not great but sufficient enough. The staff of the hotel are ok, a few staff we encountered were not knowledgeable around the area. There was no hair conditioner, just shampoo - made our hair rather dry, so we ended up buying conditioner on our own. Since it was during the crowded season, had to wait for the elevator every time we went out. But as a tourist, we do not spend so much time in a hotel, so overall, it was good enough.

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Resumen generado por IA en función de reseñas recientes de los huéspedes.

Mes	Precio medio
enero	131 US$
febrero	132 US$
marzo	142 US$
abril	168 US$
mayo	170 US$
junio	211 US$
julio	213 US$
agosto	144 US$
septiembre	206 US$
octubre	174 US$
noviembre	171 US$
diciembre	198 US$

DO	LU	MA	MI	JU	VI	SA
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20 $298	21 $226	22 $165	23 $158	24 $235
25 $118	26 $136	27 $161	28 $176	29 $137	30 $144	31 $154

DO	LU	MA	MI	JU	VI	SA
1 $109	2 $213	3 $744	4 $723	5 $723	6 $208	7 $197
8 $111	9 $130	10 $184	11 $189	12 $156	13 $158	14 $215
15 $111	16 $127	17 $207	18 $272	19 $168	20 $187	21 $230
22 $111	23 $140	24 $239	25 $220	26 $292	27 $224	28 $262
29 $111	30 $171

Novotel London West

Precios para Novotel London West

Precios medios mensuales

Acerca de esta propiedad

Ubicación

Opciones de habitación

Habitación ejecutiva, 1 cama de matrimonio con sofá cama

Habitación superior con 2 camas individuales, 2 camas individuales

Habitación Premier, 1 cama de matrimonio con sofá cama

Habitación superior, 1 cama de matrimonio con sofá cama

Habitación Premier, 1 cama de matrimonio (Executive)

Habitación superior, 1 cama doble con sofá cama

Habitación ejecutiva, 1 cama de matrimonio

Habitación superior, 1 cama de matrimonio

Habitación superior, varias camas

Habitación superior con 2 camas individuales, 2 camas individuales

Reseñas de los huéspedes sobre Novotel London West

¿Quién se queda aquí?

Opiniones de los huéspedes

Política del establecimiento

Instrucciones para la entrada

Depósito de seguridad

Interesante

Extras opcionales

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