Kensington Gardens Hotel

Great location. Quiet, on a beautiful street opposite a small park/garden. M&S just a couple of blocks away. Good basic small hotel. Nothing fancy, but also nothing disturbing like many comparably priced hotels. Excellent value for the money. No lift. My single room was VERY small, and they were helpful in offering a larger one, but I decided to stay to be opposite the garden. Kind helpful staff.

The location was excellent, being very close to restaurants and shops and the subway station. The price was reasonable for this being London, but be advised there is no air conditioning and only a tabletop fan. So we opened the window and it sufficed. Decent room size for London but no elevator and we had to walk up six flights of narrow stairs with our heavy luggage. The top floor rooms are therefore difficult. Nice place overall

All but the parking, but it's London, so you need to be prepared.

First things first, because I feel like this is one of the most important points to bring up, this isn't a hotel in and of itself, it's part of the Phoenix hotel 3 doors down. It's its own standalone building though with 15 rooms split on 4 floors. Check in and check out happens 3 doors down where they have 24/7 front desk and an actual lobby and where it actually feels like a hotel. The Kensington Garden isn't a hotel, just a branch with studios of the Phoenix hotel, strange but I guess that's okay. The stairs are steep and challenging especially if you are placed on the 4th floor. I am young and healthy, and it was a hike, I can't imagine older folks or those with physical limitations. Unfortunately, this is the truth for a lot of these hotels in London. The room was exceedingly small. Once you opened the door you were in this 3 x 7 rectangle with a tiny door and a 2 x 2 restroom. I couldn't move, I am a 6'2" big guy, you can imagine the issues I faced. I barely fit on the small twin bed, and I could not take a proper shower because I barely fit in it. As for the toilet itself, I had to sit at an angle with my legs in the room in order to fit. The door had a sliver that allowed me pretty much see on the landing and I could hear my neighbors as if they were there in the room with me, loud and clear even when they were just having a normal conversation, I heard every single conversation clearly. This hotel's only saving graces are its location and cleanliness.

Great location and good places to eat nearby. However, there is no air con or lifts at the property.

The hotel itself did not have a reception desk and it was all done through the hotel next door. They were very friendly. The room was quite small. Barely enough room to move around. Not like the photo that was shown.

Very Clean and very modern room and private bathroom with plenty of plug and usb sockets. I only gave 3 stars for property condition and facilities for the following reasons: 1) the hotel reception is 50 feet away in a different hotel called the Pheonix hotel so a major problem but just slight inconvenience as it was not mentioned when we booked and was already really tired when i arrvied only to be told to walk to another place to check in. 2) the remote control of air conditioning was not working due to battery dead. It was really hot summer day so they replaced it in the end but after a wait again slight inconvenience 3) worst thing was and this was not mentioned durunf booking is that there was no lift! I had to walk 4 flights of stairs to get to my room with my luggage ，fine if you are a regular gym goer but for people like me when the only exercise i do is going up and down my own house - it becomes an exercise on ita own right. I didnt really want to go back down to go out for dinner , for fear of coming back up again! (There are 5 flights of stairs in the whole hotel so lucky dip if you get the top floors!) Overall good location close to underground , very clean room just let down by the flight of stairs and small inconveniences.

Lovely hotel for the money. Minutes from the tube station. Very clean and comfortable. If driving, it’s worth pre booking somewhere through a parking app.

I would have liked to know there is no lift

For a $200 /night Can. hotel it was very spartan. Perhaps this is what you get for that price in London. Con’s; There is no lift, about 30 stairs up with your bags. Hard single bed. Tiny room. No air conditioning, there was a fan however. You actually check it at the Phoenix hotel down the street and have to buzz to be let in. Pro’s great location in North Kensington. Vibrant street life on Queensway & Underground Bayswater station nearby. Decent bathroom. Clean with lots of hot water and pressure. I would stay again, but not suitable for someone who needs assistance.

Inexpensive and you get what you pay for! Small room, carpet needs steam cleaning or replacing. They could do things to improve the experience without spending much so let’s hope they do.

It’s an old charming hotel. Housekeeping staff kept the room clean and tidy everyday. Not sure if rooms have A/C, we were there during the winter and room and bathroom heat was old style but does the job, there were 2 small electric fans so we used both for air circulation. There was sewer smell in the hallways and room that comes and goes but got worse one night when we got back from a daytrip, so bad that it gave me a headache! We opened the window and door and reported it to the reception desk, did not get any update from them afterwards.

Nice quiet, central location. Very clean

Clean room , efficient service good location

Spotless room, lovely location to explore Central london

Very conveniently located on a quiet street just a few minutes walk to 2 tube stations that gave great access to the whole London area. Room was spotless, bed very comfortable but they need better pillows. I was a single traveller which means a small room, with very little space for even 1 small suitcase. I would stay again especially for the convenient location.

The hotel was really clean and the bed very comfortable. In a quiet street, we had a great stay. Staff were very helpful.

Room was tiny but cosy and very clean. Bathroom was GREAT, not a spill on the floor from the shower (anything it can be in 4-star hotels)!

The hotel is nice and very well located. We hqd a great rime in it. Rooms are big and clean. Thank you.

The room was clean, a little bit of dust on the surfaces but hardly. The bed was fine in terms of comfort, the mattress wasn’t great but it was manageable. The bathroom was compact but decent, the shower was good. The room was small but not claustrophobic. The service was friendly and welcoming, and security is good. It’s close to shops and tube stations. The breakfast is excellent. Overall, I’ve rated this very good.

Great location. Quiet, on a beautiful street opposite a small park/garden. M&S just a couple of blocks away. Good basic small hotel. Nothing fancy, but also nothing disturbing like many comparably priced hotels. Excellent value for the money. No lift. My single room was VERY small, and they were helpful in offering a larger one, but I decided to stay to be opposite the garden. Kind helpful staff.

Small rooms, bad insulation between rooms, no elevators in the building, check in is in a different building.

I’ve stayed here before. This time I booked a twin/single room. Very tiny, but efficient and ok for two nights. Had a nice view over the square. Fairly quiet at night. However…the last time I stayed, I was annoyed by the doors which slam shut if you’re not careful. This time on Both nights I jumped several times with this happening due to inconsiderate or unaware neighbours. Last time, I had recommended putting up discrete signage to encourage guests to be considerate, but that did not happen. And, as with all these older historical properties footfall and other noises can easily be heard despite the carpeting. So, if you’re sensitive to noise, there are issues here.

The first night my room was very cold. The next day (probably) housekeeping had turned on the radiator. When i came back at night, the room was about 30 degree and the radiator too hot to touch. I was left balancing the temperature my self by opening the window and adjusting the radiator. Also the water pressure was so low it was difficult to wash and it took forever until it was warm enough.

The doors in the hotell was horrible, so loud when you close it and the whole buildning will shake when somebody is closing a door! This is included with the main front door. Change the doors!!!

Due to lack of conditioning, I had hard time even when the max daily temperature was 80-82 degrees. I cannot imagine staying in a room with 90+. The room is small and awfully heated by the sun with no ventilation whatsoever.

Good value for money, especially considering it’s located in an upscale area of London and was more affordable than other places I looked at. The room size was and it was clean. My only real complaint is about the noise. The rooms are very close to each other, so you can hear everything from the neighboring rooms (conversations, showers), and there was some kind of renovation work going on the building, which made things quite noisy during certain hours. Since at no point was this mentioned — not during the booking process, nor at check-in, I missed some transparency around that.

It was functional. The rooms are tiny (you have to go outside to change your mind). They are basically a 12x10foot box that has 8x4 foot bathroom built inside. Could hear neighbours talking above and next door. It’s a room for rent. It was cheap and I was never there.

Small room but great price and great location. Room 16 was extremely hot even with the window open. Needed Aircon

Room was tiny but cosy and very clean. Bathroom was GREAT, not a spill on the floor from the shower (anything it can be in 4-star hotels)!

Since it was a hotel, I wish someone brought my luggage down for me when I checked out. A bit confusing to check in a different place than you’re staying.

Clean room, efficient staff

The friendliest of people

I knew there wasn’t an elevator. I didn’t know there were 4 floors. 80 steps up winding stair cases with luggage isn’t really a great option. My 73 year old mother needed assistance but there wasn’t any. The two young girls at the desk didn’t offer. Plus in order to check in for the Kensington Hotel you have to go three doors down to a different hotel. She could barely get her luggage up the front steps of the check in. Still no help was offered. I ended up hauling her bag up the flights of stairs to our room.

Clean comfortable rooms, great location, friendly & helpful staff

We had the most wonderful stay at this hotel. The staff was absolutely amazing and kind and helpful. The room was comfortable in the location could not have been better. It was walkable to restaurants, and of course, Kensington Gardens. We even walked all the way to Kensington Palace. it was a wonderful day. Highly recommend.

Room was clean and had a kettle with teabags and coffee sachets. It is close to a lot of shops and restaurants. We went to a lovely cafe called Charlie’s kitchen (I believe) which was lovely. It is a 5 min or less walk to the bayswater tube station and another minute to Queensway tube station from there. Would definitely recommend this hotel. Staff were really friendly. Desk is open 24 hours.

The room was nice, house keeping was terrific. It felt like we had the place to ourselves it was so quiet. They allowed us to check in early. I can't thank them enough for that after traveling all night!

Very friendly front desk that answered many questions. Very close to the Tube so easy to get anywhere. Enjoyed walking around Kensington and Hyde Park.

The room was clean, a little bit of dust on the surfaces but hardly. The bed was fine in terms of comfort, the mattress wasn’t great but it was manageable. The bathroom was compact but decent, the shower was good. The room was small but not claustrophobic. The service was friendly and welcoming, and security is good. It’s close to shops and tube stations. The breakfast is excellent. Overall, I’ve rated this very good.

Great location. Quiet, on a beautiful street opposite a small park/garden. M&S just a couple of blocks away. Good basic small hotel. Nothing fancy, but also nothing disturbing like many comparably priced hotels. Excellent value for the money. No lift. My single room was VERY small, and they were helpful in offering a larger one, but I decided to stay to be opposite the garden. Kind helpful staff.

Good location plenty restraints near by

Nice quiet, central location. Very clean

Wonderful location plenty for shops and restaurants nearby to eat and drink. Safe area tube station nearby

Clean room , efficient service good location

Lovely hotel for the money. Minutes from the tube station. Very clean and comfortable. If driving, it’s worth pre booking somewhere through a parking app.

So close to 2 tube stations for accessing all the attractions. There are lots of shopping options including Sainsburys, Tesco, cafes & bars right on the doorstep.

Very conveniently located on a quiet street just a few minutes walk to 2 tube stations that gave great access to the whole London area. Room was spotless, bed very comfortable but they need better pillows. I was a single traveller which means a small room, with very little space for even 1 small suitcase. I would stay again especially for the convenient location.

Room was clean and had a kettle with teabags and coffee sachets. It is close to a lot of shops and restaurants. We went to a lovely cafe called Charlie’s kitchen (I believe) which was lovely. It is a 5 min or less walk to the bayswater tube station and another minute to Queensway tube station from there. Would definitely recommend this hotel. Staff were really friendly. Desk is open 24 hours.

Excellent proximity to two underground stations and Paddington. It’s a short walk to Kensington Gardens. Only disadvantage is no lift but you only have to take your luggage up once.

The property was very clean and tidy, the breakfast was delicious and all the staff were very helpful. Plus the area was fantastic, easy access to everything.

Room was small but perfectly functional. Bed comfortable and shower was ok, if a little basic. Option for breakfast in hotel next door. Breakfast a good price for London (£7:50) and good selection of foods.

Hotel was brilliant recently refurbished. Excellent shower and very good choice for very reasonably priced breakfast

Would have been useful to know that the reception to book in is at another hotel albeit only a few doors away. Hotel clean although hallway is looking tired. Breakfast in the hotel a few doors away was very good value. Hotel in walking distance to Bayswater station

Lovely Georgian (I think) buildings. My room on the 4th floor was reached by a narrow staircase which had me puffing carrying luggage room was small but adequate. The only complaint I had was the reasonably priced English breakfast was very mediocre. Some toast and butter would have been nice.

The room was clean, a little bit of dust on the surfaces but hardly. The bed was fine in terms of comfort, the mattress wasn’t great but it was manageable. The bathroom was compact but decent, the shower was good. The room was small but not claustrophobic. The service was friendly and welcoming, and security is good. It’s close to shops and tube stations. The breakfast is excellent. Overall, I’ve rated this very good.