Park Plaza London Riverbank

Great stay overall! The room was clean and comfortable, the staff was friendly and helpful, and the breakfast was a nice touch. Everything ran smoothly — no complaints. Would definitely recommend and stay again

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Thought breakfast could have been better, no fried eggs had to ask, no pancakes, had to ask. Staff were quite rude, when I asked for cutlery she snapped back that I could get my own! Restaurant menu showed a lovely looking soag bol, when I asked, was told it was only a kids meal and they would not allow me to order it. Was told I could get it in room service! That's what I ended up doing but if they can do it on room service, I can't see why they good not do it in the restaurant. Some staff were quite rude , however reception staff were really friendly and helpful. Breakfast was not worth the cost. Don't think I would stay here again.

Our hotel room had poor quality pillows, washroom wasn’t ready , the hotel room is very old , not the same experience that I had during my first visit

Friendly staff, great location