Name: Hellaby Hall Hotel, BW Signature Collection
Address: Old Hellaby Lane, Hellaby, Hellaby, England, Großbritannien, Hellaby, Grafschaft South Yorkshire, GB
Price range: 74 $–130 $ per night
Rating: 8.02

Was Gäste sagen

Im Hellaby Hall Hotel; BW Signature Collection loben Gäste das freundliche Personal, den großen Pool und den Fitnessraum sowie die angenehme Umgebung, merken aber auch veraltete Bereiche, unbeständige Sauberkeit, unterschiedlichen Komfort der Zimmer und gelegentliche Wartungs- oder Temperaturprobleme in den Freizeiteinrichtungen.

Die Zimmer reichen von geräumig und komfortabel bis klein, heiß oder veraltet, wobei mehrere Gäste über Lärm von Nachbarn oder Sanitäranlagen und begrenzte Steckdosen am Bett berichten; das WLAN ist häufig schwach. Der Wellnessbereich ist ein Highlight mit einem großen Pool, einer Sauna, einem Dampfbad und einem Fitnessraum, obwohl Gäste von kaltem Wasser, defekten oder geschlossenen Einrichtungen und allgemeiner Abnutzung an manchen Stellen berichten. Das Personal in Bar und Restaurant kann langsam sein und die Richtlinien wirken für manche unflexibel, und die Qualität von Frühstück und Abendessen variiert. Erwarten Sie einen komfortablen Aufenthalt mit vielen Annehmlichkeiten, der jedoch Kompromisse bei der Modernität erfordert.

Leistungen

Reinigung

Zimmer

Dienstleistung

Standort

Gastronomie

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Leistungen

Die Freizeiteinrichtungen sind ein Pluspunkt, wobei der große Pool, die Sauna, das Dampfbad und der Fitnessraum positiv erwähnt werden. Wiederkehrende Nachteile sind kaltes Poolwasser, defekte oder veraltete Einrichtungen und gelegentliche Wartungsschließungen; die Parkmöglichkeiten sind gut.

Reinigung

Die Sauberkeit ist gemischt: viele Gäste fanden ihre Zimmer sauber, aber mehrere Bewertungen berichten von fleckigen oder unsauberen Badezimmern oder Bettwäsche und unangenehmen Gerüchen auf den Fluren. Einige bemerkten schmutziges Geschirr und abgenutzte oder unsaubere Spa-Umkleidebereiche.

Zimmer

Die Zimmer reichen von geräumig und komfortabel bis klein, heiß oder veraltet; mehrere Gäste erwähnten Lärm von Nachbarn oder Sanitäranlagen und begrenzte Steckdosen am Bett. Das WLAN ist häufig schwach oder unzuverlässig.

Dienstleistung

Generell werden ein freundliches und hilfsbereites Empfangs- und Hotelteam von vielen Gästen hervorgehoben. Einige erlebten jedoch langsamen oder unaufmerksamen Service in Bar/Restaurant, unflexible Essensrichtlinien und eine uneinheitliche Bearbeitung von Zimmerproblemen oder Beschwerden.

Ähnliche Gästebewertungen

10

Craig

15. Okt. 2025

·

Aufenthalt am 1 Nacht

Pros - friendly check-in also nice and quick, big room and very comfy bed, big towels which i need lol. Cons - nothing comes to mind

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4

Kayleigh

28. Feb. 2023

·

Aufenthalt am 1 Nacht

The bed was comfy enough. The room we were in was not worth the money paid nor did it really feel like a suite. All it had was a bigger bathroom. There was lots of dusty areas and cobwebs in places. The room really could use an over hall. Not many outlets especially for this day and age rooms should be fitted with USB sockets. Breakfast was not good at all. Food choice was lacking and it didn’t seem like the food items were restocked enough throughout the morning. When we arrived for breakfast there was a lot of empty trays and very picked over food. We also asked if there was any way to extend the stay by 20-30 minutes but was told no. Figuring the price we paid they would have made ab exception. When we said about this at checkout, when asked if we enjoyed our stay. We said it was mediocre and the guy asked why. We started off with the point about the few minutes extra and he just got very defensive. Like we insulted him. So because of his reaction we didn’t bother going further with why we didn’t enjoy our stay. He needs to be trained with dealing with complaints. Obviously he takes them to personally instead of dealing with it in a professional manner. He should have listened to the problems we had without reacting that way. Even if there wasn’t anything he could have done to make it right. Listening in a respectful manner and to say he would pass it on to management would have gone further than reacting defensively.

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6

Julie

4. Juli 2025

·

Aufenthalt am 3 Nächte

Convenient location, room was good and some staff were very friendly and helpful. Pool/sauna area good, with excellent changing facilities. Disappointing restaurant, quite a few people walking through - a bit of a thoroughfare!. First choice of dish not available. Often had to wait for staff eg in the dining room and the bar, also no gin glasses for G&T

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8

Lisa

8. Sept. 2025

·

Aufenthalt am 1 Nacht

I appreciate that check in before 3pm is not guaranteed, but my experience on this visit (I've stayed before) was not what I would deem as positive customer service. On arrival at 2pm we were told that housekeeping would not confirm room readiness prior to 3pm - not even an attempt to check. Most hotels will at least check - even if very busy

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6

Bryan

4. Apr. 2025

·

Aufenthalt am 1 Nacht

Upon entering my room, someone had previosly been smoking in it; worse, the toilet had faeces in it. I returned to Reception, who were polite and efficient, but at no time was I offered an apology, not only for the inconvenience, but also having to wait for the duty manager to return to the desk so that a replacement room could be authorised. I showed a photo of the offending toilet - why is the Reception desk not empowered to make such a simple and clear cut decision?

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4

Pete

1. Okt. 2023

·

Aufenthalt am 1 Nacht

I thought everything was going great, great check in, fantastic pool. Nice Staff. Decided to eat in, and bonus, I was allowed to eat from either the bar menu or Restaurant menu. I’ve stayed many times I fancied just steak and chips. This is when the NEW POLICY was announced. If I wanted to pick from Restaurant menu I am forced to chose 2 items. Starter main, Main Dessert. I wasn’t that hungry and the starters choice was poor anyways. I’m Diabetic so rarely eat dessert. There was no movement on this new policy. I didn’t drink the Pint of Tetley’s I’d waited 10 minutes for and took my business elsewhere. I don’t understand how this new policy benefits a mostly empty Restaurant. Surly it would have been better to serve me the Merlot, Steak and Chips and Peppercorn sauce. Surely the £40 was better in your till than with another Business on principle.

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6

Michael

10. Nov. 2023

·

Aufenthalt am 1 Nacht

What a confusing hotel to navigate around. You start off in the car park and no obvious “Hotel Reception this way” signs. When you get into the hotel, the direction signs there are even more confusing. Arrows everywhere, indicating rooms on different levels when you have no idea what level you are actually on to start with. I think reception is on Level 2! The rooms themselves were a bit dated but generally ok, clean and had a comfortable bed. It does annoy me when there aren’t any plug sockets or USB chargers next to the bed to charge devices. Eating wise, there is the option of a Restaurant or a Bar with a Bar menu. Unfortunately, the bar only had low comfortable chairs and low tables. If you order Bar Food you end up perched on the edge of your seat leaning over the low table to eat. When the food came out, the staff seemed to wonder around with it, hunting for the person who ordered it, despite them asking where we were sitting when we ordered. After our dinner had passed a few times, I had to flag them down and they just placed the food on the table and left. No “Can I get you any sauces”, also no cutlery. After a few minutes when it was obvious that they weren’t actually going to bring us any, we had to go up to the bar and ask for some. When that came, they gave us cutlery and explained they only had one napkin and he would bring us another. That didn’t happen. If that wasn’t bad enough, when our dessert arrived, we again had to go and ask for a spoon.

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8

Elizabeth

31. Juli 2025

·

Aufenthalt am 2 Nächte

Staff very friendly and keen to please. Rooms spacious and comfortable and food good. We had breakfast and evening meal over a two day stay. Menu interesting, varied and well presented. More thought needs to be given to staffing the bar at peak times when the hotel is fully booked. Would certainly stay there again - mainly because of the helpful and pleasant staff and the charm of the place itself.

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10

Mark

21. Okt. 2025

·

Aufenthalt am 1 Nacht

Great place very welcoming and staff friendly, spa is awesome and definitely stay again Well done all you have a new customer

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10

Ben

9. Juni 2024

·

Aufenthalt am 1 Nacht

Very welcoming and good use of leisure facilities. Room spacious and clean and front desk team were very accomadating.

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War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Standort

Praktische Lage direkt an der Autobahn und in ruhiger, angenehmer Umgebung. Einige erlebten Lärm von Hochzeiten oder Serviceträgern, und einige bemerkten begrenzte Möglichkeiten in der unmittelbaren Umgebung.

Gastronomie

Das Abendessen ist oft schmackhaft und gut präsentiert, und viele haben das Frühstück genossen. Andere fanden das Frühstück durchschnittlich oder kalt, die Preise hoch, die Bar-Menüauswahl begrenzt und den Restaurant-Service langsam oder richtlinienorientiert; das Feedback zu veganen Optionen ist gemischt.

Monat	Durchschnittspreis
Januar	87 $
Februar	83 $
März	74 $
April	84 $
Mai	85 $
Juni	93 $
Juli	95 $
August	86 $
September	73 $
Oktober	84 $
November	84 $
Dezember	85 $

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
		1	2	3	4 $109	5 $103
6 $74	7 $82	8 $102	9 $85	10 $103	11 $130	12 $108
13 $78	14 $78	15 $104	16 $104	17 $78	18 $108	19 $118
20 $78	21 $83	22 $108	23 $98	24 $83	25 $98	26 $108
27 $78	28 $83	29 $88	30 $88

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
				1 $93	2 $88	3 $108
4 $83	5 $93	6 $98	7 $108	8 $93	9 $88	10 $108
11 $83	12 $93	13 $98	14 $98	15 $93	16 $98	17 $118
18 $83	19 $93	20 $98	21 $98	22 $93	23 $98	24 $118
25 $83	26 $93	27 $98	28 $98	29 $93	30 $98	31 $108

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