The Royal Wells Hotel, Tunbridge Wells - The Coaching Inn Group

Hôtel réservé pour un mariage. Service soigneux et qualitatif.

Breakfast was freshly cooked to order

We had a lovely clean room with a great view over the town. All the staff were very polite and helpful. Tea and Nespresso machine in the room all worked well. It is a good walk into town if a bit downhill on the way there and obviously up on the way back (hence the good view. Parking was ample if a bit tight on space, probably best not to arrive during peak bar hours. There was a small problem with our breakfast order but this was remedied when it came to light and the staff were very apologetic. Would deffinitly stay there again.

I stayed at the Royal Tunbridge Wells Hotel for nearly two weeks, which gave me a very complete perspective of the experience. The room was spacious and comfortable, making it pleasant for a longer stay. However, the hotel was undergoing renovations during my visit, which unfortunately impacted the overall experience. There were days without hot water, days without water at all, and even days without heating — which was quite inconvenient. Regarding the restaurant, the food is good and the quality of the ingredients is noticeable. However, for stays longer than four or five days, the menu becomes quite repetitive, as it is relatively limited. The same applies to breakfast — while everything served is tasty and well-prepared, the lack of variety makes it feel monotonous over time. The biggest disappointment was the Sunday roast. Given how much it is promoted, I expected it to be a highlight, but it was quite the opposite. Not only did it not meet the restaurant’s usual weekday standard, but the service that day was also disorganized. The staff seemed inattentive, dishes were brought out without coordination, and we ended up eating cold food. Overall, it was a frustrating experience. In summary, the hotel has its strengths — especially the room comfort and food quality — but the renovation disruptions and inconsistencies in service significantly affected the stay.

Great location and easy walking into town. Lovely room and comfy bed. Had dinner and it was excellent and excellent value.