Name: Leonardo Royal Southampton Grand Harbour
Address: West Quay Road, Southampton, Hampshire (condado), GB
Price range: 85 US$–319 US$ per night
Rating: 8.2

Opiniones de los huéspedes

En el Leonardo Royal Southampton Grand Harbour, los viajeros destacan la ubicación muy conveniente para las terminales de cruceros, las tiendas y el casco antiguo, así como el personal generalmente amable y las habitaciones espaciosas y cómodas. Sin embargo, también se repiten las quejas sobre zonas anticuadas, problemas de mantenimiento y ocasionales fallos en la limpieza.

Las instalaciones como la piscina, el spa y el gimnasio son apreciadas, pero se informan con frecuencia como desgastadas, con problemas de limpieza, elementos rotos y horarios de acceso limitados para niños. El desayuno es ampliamente elogiado por su variedad, mientras que el bar y el restaurante Marco Pierre White reciben comentarios mixtos sobre la relación calidad-precio y la rapidez del servicio. Los puntos débiles comunes incluyen largas colas en el check-in, retrasos ocasionales en la preparación de las habitaciones y problemas recurrentes con el aire acondicionado o la calefacción. En general, se trata de una base conveniente que se adapta más a estancias previas o posteriores a un crucero que a una escapada de lujo impecable.

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Instalaciones

La piscina, el spa, el gimnasio y el bar del hotel son cómodos, pero muchos huéspedes encuentran las zonas de ocio anticuadas o sucias, con fallos ocasionales (por ejemplo, jacuzzi fuera de servicio) y acceso incómodo. Hay aparcamiento disponible, que suele ser de pago.

Reseñas de huéspedes relacionadas

10

Clare

7 may 2025

·

Se alojó 3 noches

Great hotel overall. The gym changing room and the sauna area was rather dated and didn’t feel as clean as rest of hotel would have expected it to be.. Breakfast great.

6

Sandra

6 mar 2025

·

Se alojó 1 noche

We chose this hotel and the added expense so we could visit the spa area. Very disappointed that the jacuzzi was not working and the spa area overall was sadly lacking. No robes or slippers provided in the room. The room was clean and large but don't think I would pay to stay here again

4

CJ

7 sept 2025

·

Se alojó 1 noche

This place has had room upgrades by the looks of it but they’ve kept the original doors and wardrobes etc, kinda half done. Pool area is poorly maintained and dangerous to access. Bar ran out of lemonade at 3pm on a Sunday. Glad we booked early enough to save on the astronomical prices nearer the time. Don’t be fooled by the pool and sauna etc, save your money and stay somewhere else

6

Gwendoline

1 mar 2025

·

Se alojó 2 noches

Interior needs updating especially in pool area, pool facilities not working. Air Conditioning broke down was so hot unbearable. Room was good, staff were helpful in restaurant, but not in Rena Spa, Afternoon Tea was not worth the money as substitute (twinning) Tea's were used not superior Tea's on the Menu, we paid £71 for this. Room service delivery of £6 on top of £21 for a burger was well over the top. Would not recommend this Hotel

4

Caroline

30 jun 2024

·

Se alojó 1 noche

In general, a tired hotel needing some investment. Dirty pool area, jacuzzi not working and no robes or slippers to use the spa facilities. Limescale in bathroom, stained shower curtain and very old bath with faulty shower head. Good location if you must go to Southampton, bar area is nice and staff were all pleasant.

10

Mark

19 mar 2025

·

Se alojó 1 noche

A nice hotel centrally located making it perfect for a stay in southampton. The king room felt spacious and the bed was comfy. The gym had plenty to help me burn off a little bit of the breakfast buffet, which was fresh, tasty and gad plenty of variety. The Pool was nice and warm. Would stay here again

8

Chloe

2 ago 2024

·

Se alojó 1 noche

Nice spacious rooms with all the basic you need on your stay. Was slightly disappointed with pool area as feel it needs a little TLC and also Jacuzzi was too hot and didn't bubble much

8

Karen

21 oct 2025

·

Se alojó 1 noche

Clean room , comfy bed , friendly staff. Pool good but to get to it a steep flight of stairs so no good f you have mobility problems. Changing room needs updating

6

Samantha

22 mar 2025

·

Se alojó 1 noche

Hallways and carpets run down, rooms old and in need of doing Jo, toilet seat stained and pool area was not clean and was run down. No one told us we needed a £1 for the locker so had to take bags poolside with us. Very limited seating around the pool

8

Mandy

31 oct 2024

·

Se alojó 1 noche

Beautiful foyer area room very spacious and great facilities. Pool area a little tired in places

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Limpieza

Los comentarios sobre la limpieza son variados: muchas habitaciones se describen como limpias o impecables, pero se informan con frecuencia de baños o cristalería sucios, olores a humedad, falta de servicio de limpieza y zonas de spa o piscina sucias y desgastadas.

Reseñas de huéspedes relacionadas

4

Randall

1 sept 2025

·

Se alojó 1 noche

Not the quality of a 4 star hotel. Room was not ready at check in, we arrived after 4:00 pm. Staff seemed a little flustered, but were still kind, said housekeeping was behind schedule. Upon arriving at the room there was still trash outside the door and some bottles from the previous guest just outside the door. The room seemed to have been serviced but the hand soap and body wash were both empty. Housekeeping came and refilled those promptly, but upon use we realized they were very watered down and runny. The sink didn’t drain well in our room and would fill up with water while using it and took some time to drain. The faucet in the bathroom was covered in hard water stains, as well as the shower head being caked with hard water and was low quality. There was a stain on the sheets as well. It looks like the property tried to do a remodel but it wasn’t done well and was pieced together where some areas weren’t updated and others were just covered up with the new. The property overall seems run down and not well maintained. The air conditioner unit didn’t seem to be fully functioning and never really cooled down the room. Luckily we had brought some small fans to move the air around. We only stayed one night, thank goodness, because we wouldn’t want to stay another night and won’t be staying here again.

6

Brent

25 jul 2025

·

Se alojó 1 noche

The place seems clean in the lobby, but in the room a couple of the glasses were dirty and so was one of the coffee cups

10

Alaine A

20 oct 2025

·

Se alojó 2 noches

The hotel was great as usual. The location to the mall, bus station and train station are all in walking distance to the hotel. The rooms are comfortable and very clean.

4

Jasmine

24 jun 2024

·

Se alojó 1 noche

So I arrived and the hotel room I was given was absolutely filthy. It clearly hadn't been touched as you could see by the photos, empty bottles everywhere, dirty towels, bed clearly slept in, so I went straight to reception and was given a different room. The bed was uncomfortable and the shower also did not work as the temperature gauge was not working and was either boiling hot or freezing cold. When I reported this to reception I got told verbatim "are you sure that isn't a YOU problem", and got asked if I knew how to work a shower when I said the temperature isn't working. I was made to feel as though my complaint wasn't being taken seriously and felt gaslit despite trying the shower multiple times. This hotel used to be wonderful but due to how bad the service was and how horrid the receptionist (male) was this morning upon checkout I don't know if I would ever stay again and quite honestly want a refund.

6

mark

28 may 2024

·

Se alojó 1 noche

While the service team we encountered were all incredibly nice, the hotel room was very dirty. Long hairs all over the bathroom, moldy/smelly shower and curtain, water station area in lobby - all gross. The hotel is convenient to the cruise terminals, old town, and the shopping center, but cleanliness is certainly lacking.

10

William

14 abr 2025

·

Se alojó 1 noche

Few hairs in bath where not rinsed out properly. Room clean, fresh and very comfortable. Enjoyable hitel, staff excellent, unfortunately spoilt by restaurant, thougn sure it was a one off

6

mark

28 may 2024

·

Se alojó 1 noche

While the service team we encountered were all incredibly nice, the hotel room was dirty. Long hairs all over the bathroom, moldy/smelly shower and curtain, water station area in lobby - all gross. The hotel is convenient to the cruise terminals, old town, and the shopping center, but cleanliness is certainly lacking.

8

Carole

5 nov 2025

·

Se alojó 1 noche

Lovely room, big comfortable bed. Good amenities in room which was spotless. Staff all very polite and helpful. Very close to shops, bars and restaurants and within walking distance of the train station and cruise terminal

6

Christopher

25 sept 2025

·

Se alojó 1 noche

We have not stayed here for 9 years until end of August this year, evening meal was good, breakfast disappointing, self service, used to be table service, hot was only like warm and fried eggs had been sat in the dish a long time, the bathroom was dirty obviously been cleaned but not properly the soap containers over the bath needed a good clean, toilet seat was very discoloured, where the sink was fitted under the fitting of worktop was a total disgrace, in the corners of floor, on the door dust because it’s been done quick, and not in corners, would definitely not stay again. Bed very comfortable and pillows, coffee and tea not stocked only could get coffee no tea bags and long life milk although there was a fridge.

6

Samantha

22 mar 2025

·

Se alojó 1 noche

Hallways and carpets run down, rooms old and in need of doing Jo, toilet seat stained and pool area was not clean and was run down. No one told us we needed a £1 for the locker so had to take bags poolside with us. Very limited seating around the pool

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Habitaciones

Las habitaciones suelen ser espaciosas, con camas cómodas y algunas balcones con vistas al puerto, pero muchas resultan anticuadas con pequeños problemas de mantenimiento (aire acondicionado, iluminación, accesorios), espacio de almacenamiento limitado en algunos lugares, ruido ocasional procedente de eventos y luz temprana que entra por las persianas en algunas habitaciones.

Reseñas de huéspedes relacionadas

8

Rosslyn

22 nov 2025

·

Se alojó 1 noche

Room comfortable. Bathroom needs an update, air con did not seem to be working wo room very warm even witj window open. Curtains did not close properly so light throughout night. Lobby area cosy

10

Ian

22 jul 2024

·

Se alojó 5 noches

The room was big. Comfortable and quiet. Coffee, tea and fridge in the room was a nice touch. But for guests staying more than couple of nights, there needs to be more shelves and drawers to put clothes away and not keep them in suitcases.

8

Marjorie

30 sept 2025

·

Se alojó 1 noche

My stay was only one night. When booking the picture portrayed the hotel having lots of boats etc and near water. There was none! The staff was very helpful and friendly. There was a wedding and tge vibrations from the music and pontoon the floor above us kept us from having a the quietness needed for a good sleep. Surroundings around the hotel were safe and we enjoyed a long walk snd a bite to eat at “ The Pig”😃 ( near by) of which was very good

4

Randall

1 sept 2025

·

Se alojó 1 noche

Not the quality of a 4 star hotel. Room was not ready at check in, we arrived after 4:00 pm. Staff seemed a little flustered, but were still kind, said housekeeping was behind schedule. Upon arriving at the room there was still trash outside the door and some bottles from the previous guest just outside the door. The room seemed to have been serviced but the hand soap and body wash were both empty. Housekeeping came and refilled those promptly, but upon use we realized they were very watered down and runny. The sink didn’t drain well in our room and would fill up with water while using it and took some time to drain. The faucet in the bathroom was covered in hard water stains, as well as the shower head being caked with hard water and was low quality. There was a stain on the sheets as well. It looks like the property tried to do a remodel but it wasn’t done well and was pieced together where some areas weren’t updated and others were just covered up with the new. The property overall seems run down and not well maintained. The air conditioner unit didn’t seem to be fully functioning and never really cooled down the room. Luckily we had brought some small fans to move the air around. We only stayed one night, thank goodness, because we wouldn’t want to stay another night and won’t be staying here again.

10

Pietryna

22 dic 2024

·

Se alojó 2 noches

We liked our room as it overlooked the dock. It was very spacious and the beds extremely comfortable. A safe in the room is a bonus.

10

Therese

25 ago 2025

·

Se alojó 1 noche

Spacious room!

8

Claire

14 ago 2025

·

Se alojó 2 noches

The rooms were gorgeous, large and with everything you can imagine needing. The bed was huge and comfy. The major downside for me was the use of shutters in the room which let in sunlight as soon as the sun rose, meaning a lack of lie in on our trip. The other windows had blackout curtains why not on the middle two windows? Room 155.

8

Carole

5 nov 2025

·

Se alojó 1 noche

Lovely room, big comfortable bed. Good amenities in room which was spotless. Staff all very polite and helpful. Very close to shops, bars and restaurants and within walking distance of the train station and cruise terminal

4

Sara

1 sept 2025

·

Se alojó 3 noches

This hotel is overrun by cruise guests and it’s proximately to the port is the only reason they are in business. The service is terrible. We waited an hour past check in to get our room and the AC was broken. We had the room set at 15c and it never dropped in temperature across 3 days. If it weren’t for the floor fan, we would have sweated all weekend. The desk is only available certain hours so we never were able to get help with the AC. One of the only elevators was out of service for our whole stay. I will never stay here again. The staff is nice but overwhelmed and understaffed.

8

Alex

24 ago 2025

·

Se alojó 2 noches

The room as fine. Terrible view of a tar roof. Not a good value for the cost.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Servicio

El personal suele ser elogiado por su amabilidad, con un equipo de conserjería especialmente atento, pero el servicio puede ser inconsistente, con largas colas o retrasos en el check-in y respuestas lentas o bruscas comunicadas por algunos huéspedes.

Reseñas de huéspedes relacionadas

8

Keith

12 jul 2025

·

Se alojó 1 noche

Long time to check in but received complimentary drinks vouchers in compensation. Room a bit tired, given the price point. Good cheap parking available and good location.

6

Martyn

29 ago 2025

·

Se alojó 1 noche

Really nice room. Check in a disaster. It took 50 minutes

10

Rebecca

9 nov 2025

·

Se alojó 1 noche

Staff was not only courteous but very helpful as well.

10

Catherine

5 abr 2025

·

Se alojó 2 noches

The restaurant is in a large atrium / sunroom with a view of the historic town walls. The food was delicious and reasonably priced. I had pork loin with baked apples and spinach. Alcoholic beverages are not reasonably priced. The concierge was super helpful. He gave us a map and pointed out sites of interest. He also helped us resolve an issue with a lost item from our cruise.

10

Kimberley

11 sept 2025

·

Se alojó 1 noche

The concierge was an absolute gem. I forget his name, but loved him so much I took a picture with him. Very helpful and they had everyone who was getting a taxi for the cruise ports down to a science.

10

Arlette

26 sept 2025

·

Se alojó 1 noche

Concierge Andrew is very helpful and friendly.

6

Gertrude

1 ago 2024

·

Se alojó 1 noche

While I want to start by saying that some of the staff at this hotel were excellent, there were a few that were regrettably apathetic and unprofessional. We were given a room that literally smelled like a backed up toilet. When we approached the front desk to ask for a new room, we were dismissed. Additionally, we were told by maintenance staff and other staff that there was no smell. This was absolutely not true. After being ignored and told that there was nothing that could be done because the hotel was sold out, our room was finally changed. This only happened because we checked in early and said that we seriously doubted everyone had checked in yet. Curiously, the second room did not smell. On a positive note, the gentleman in the restaurant was an absolute pleasure, as were the men who helped secure our transportation to the cruise line port.

4

Maryam

19 ene 2025

·

Se alojó 1 noche

The guy in reception was full of himself and rude and unwilling to help!

10

Susan

24 sept 2024

·

Se alojó 1 noche

Check in was fast and easy. Room keys would not work and had to get them re-programmed (believe others had the same issue). The room is spacious with great hot water & water pressure. We got drinks & food in Leo’s. Service was exceptionally slow. After waiting at a table for about 15 minutes had to ask at the bar for table service. It was still slow our entire visit. Check out by email was easy & convenient.

10

Marivic

22 oct 2024

·

Se alojó 2 noches

The front desk staff was very helpful. We arrived early and she got us a room ready a little earlier for us.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Ubicación

Su ubicación es muy conveniente para las terminales de cruceros, las tiendas Westquay y el casco antiguo, con fácil acceso a enlaces de tren y autobús.

Reseñas de huéspedes relacionadas

10

Dawn

31 may 2025

·

Se alojó 1 noche

Convenience especially if you are in town for a cruise. Southampton is a beautiful historical place.

10

Yeline

6 jul 2025

·

Se alojó 2 noches

Great place! Great buffet breakfast! Very close to the port!

8

Philip

18 may 2025

·

Se alojó 3 noches

The hotel is perfectly located with regard to access to the port. The very historical area is where the mayflower sailed from. My own criticism of the hotel is this age and it could use a little freshen up. Breakfast was outstanding. However, it’s the same every day. They could use some change up on breakfast from time to time. The short answer is, we would love to stay there again given the opportunity.

8

Robert

5 jul 2024

·

Se alojó 1 noche

Great for cruise. Clean. Great room.

10

Kwai Yiu Judy

8 nov 2025

·

Se alojó 2 noches

Great location for pre/post cruise stay

10

Liz

7 ago 2025

·

Se alojó 1 noche

Very convenient location for cruise terminals and great shopping

8

Sophia

8 may 2025

·

Se alojó 1 noche

Excellent location.5 minute walk to cruise terminal and 5 minute walk to bus terminal the other way

8

Carole

5 nov 2025

·

Se alojó 1 noche

Lovely room, big comfortable bed. Good amenities in room which was spotless. Staff all very polite and helpful. Very close to shops, bars and restaurants and within walking distance of the train station and cruise terminal

10

sharmila

3 may 2025

·

Se alojó 3 noches

Great location and facilities. Conveniently located near a large shopping mall and lots of restaurants. Good place to stay prior to a cruise

10

Cynthia

12 jul 2024

·

Se alojó 1 noche

Great location

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Comida

El desayuno suele recibir una valoración muy buena, con mucha variedad; las experiencias en el bar y el restaurante varían, con algunas comidas sabrosas pero frecuentes comentarios sobre el servicio lento y los precios elevados.

Reseñas de huéspedes relacionadas

10

Michael

29 oct 2025

·

Se alojó 3 noches

Overall a very good 2 night stay. Room spotless and breakfast excellent. Hotel spa excellent bonus

10

Tina

24 sept 2024

·

Se alojó 2 noches

The hotels reception staff and the room itself was amazing, albeit when using the glass lift, areas of the hotel seriously need cleaning. As it was a special occasion (hubby's milestone birthday), we'd book to dine in the Marco Pierre White Steakhouse Bar & Grill which we were exceptionally disappointed in and certainly WOULDN'T recommend dining in there. Not only had they run out of fillet steak (first quarter of the menu), then we heard they'd run out of sirloin steak when another couple came to order - this is meant to be a steakhouse. The sirloin I was served had been overcooked and was chewy and we would have had a better meal from the other hotels less expensive Bistro or the nearby pub. The waiting staff could also learn how to lay a table and I had to go to three tables to find a full salt cellar ! I don't know how they hold onto this franchise as I certainly wouldn't book to dine at another one? We ate out the second night.

6

Peter

12 ago 2025

·

Se alojó 1 noche

The food in Leo's Bar was overpriced - expected much better quality at these prices. And they didn't have Sauvignon Blanc. Liked sockets by the beds, good aircon in room, nice fragrance in reception (but nowhere else). Decor looks tired. Bathroom toilet looks cheap and old, with dirty hinge, skewed lid, and loose flush handle. Didn't like bath with shower curtain either.

8

Lorraine

3 ago 2025

·

Se alojó 1 noche

Great convenient hotel fot the cruise terminal. Friendly staff, great restaurant, bar and buffet breakfast. Good comfortable room, tea/coffee making facility, great view.

8

Lorraine

22 ago 2025

·

Se alojó 3 noches

Excellent breakfast - lots of choice and buffet was replenished frequently. Food in bar area was expensive, limited choice and not of quality expected.

10

Douglas

9 jun 2025

·

Se alojó 1 noche

Charming with lots of wood work and very quiet. Close to old town with pubs and shopping. Breakfast was amazing. On site dining options good. Staff friendly and helpful.

10

Catherine

5 abr 2025

·

Se alojó 2 noches

The restaurant is in a large atrium / sunroom with a view of the historic town walls. The food was delicious and reasonably priced. I had pork loin with baked apples and spinach. Alcoholic beverages are not reasonably priced. The concierge was super helpful. He gave us a map and pointed out sites of interest. He also helped us resolve an issue with a lost item from our cruise.

8

Charles

4 abr 2025

·

Se alojó 1 noche

Very comfortable room. Frustratingly long wait at checkin , also surprise charge for parking. Spa shaby chic . Water temp warm which I like. Excellent Breakfast, friendly staff.

10

Debi

21 oct 2025

·

Se alojó 1 noche

Dinner was delicious in the bar area

10

Susan

24 sept 2024

·

Se alojó 1 noche

Check in was fast and easy. Room keys would not work and had to get them re-programmed (believe others had the same issue). The room is spacious with great hot water & water pressure. We got drinks & food in Leo’s. Service was exceptionally slow. After waiting at a table for about 15 minutes had to ask at the bar for table service. It was still slow our entire visit. Check out by email was easy & convenient.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Mes	Precio medio
enero	94 US$
febrero	109 US$
marzo	108 US$
abril	130 US$
mayo	195 US$
junio	211 US$
julio	207 US$
agosto	178 US$
septiembre	217 US$
octubre	142 US$
noviembre	115 US$
diciembre	114 US$

DO	LU	MA	MI	JU	VI	SA
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20 $230	21 $144	22 $307	23 $319	24 $222
25 $85	26 $105	27 $117	28 $117	29 $111	30 $169	31 $157

DO	LU	MA	MI	JU	VI	SA
1 $86	2 $130	3 $128	4 $137	5 $125	6 $221	7 $202
8 $86	9 $142	10 $117	11 $117	12 $120	13 $117	14 $154
15 $86	16 $106	17 $117	18 $117	19 $154	20 $144	21 $147
22 $86	23 $106	24 $117	25 $117	26 $164	27 $117	28 $233
29 $86	30 $106

Leonardo Royal Southampton Grand Harbour

Precios para Leonardo Royal Southampton Grand Harbour

Precios medios mensuales

Acerca de esta propiedad

Ubicación

Opciones de habitación

Habitación doble superior, 1 cama doble

Habitación estándar, 1 cama de matrimonio grande

Habitación doble superior, vistas al mar

Habitación estándar doble

Habitación estándar con 2 camas individuales, 2 camas individuales

Habitación ejecutiva doble, 1 cama de matrimonio grande

Suite junior

Habitación estándar doble

Reseñas de los huéspedes sobre Leonardo Royal Southampton Grand Harbour

¿Quién se queda aquí?

Opiniones de los huéspedes

Política del establecimiento

Instrucciones para la entrada

Interesante

Extras opcionales

¿Estás considerando este hotel para tu viaje a Southampton?

Precios para las próximas fechas