Hesperia Zaragoza Centro

Location was excellent, ideal for all the sights and restaurants in the old city. The parking was tricky - our car just fitted into their lift. Would not accommodate a large 4×4.

Buena situacion Atencion exelente Admiten mascotas!!!

Quite old furnishings but a decent and clean room. The hotel have a very spectacular vay to reach the parking spot: a car elevator! Down in the parking arera there it was very crowded and tight.

Property is alright, area is a bad neighborhood. Parking is very expensive we got charged almost half a night's stay just to park our car.

Stayed there 3 nights and it was ok. The only issues I had was the hotels parking. You have to take an elevator up and down and the elevator and the parking area was very tight with little room to maneuver

No habia estacionamiento para la van

El hotel excelente y admiten mascotas. La calefacción un poco alta, pero lo demás muy bien.

The restaurant was not open but the hotel was lively, the receptionist upgraded us as wed had an awful journey, he was so friendly. Breakfast was great.

He ido por trabajo y placer con mi familia y nos encantó Zaragoza y el hotel, muy buena ubicación el personal magnífico y parking en el sótano que se agradece a pesar de no ser barato.

Me gustó la habitación agradable y limpia. No me gustó la dificultad para encontrar parking externo

First the positives: Decent sized room; clean; good natural lighting. Comfortable beds. Bathroom; good size; clean; toiletries provided. No internal noise. Effective blackout curtains. The negatives: Very noisy outside – this is a route for 4/5 bus services and buses go past every few minutes. The windows are double glazed but don’t stop the noise completely. Impossible to keep the windows open for long, especially as there is a local hangout for youths 20m away. The a/c wasn’t very effective but then it seemed to give up completely. When I went down to report this, the duty manager explained that they had just switched the system over from summer (cooling mode) to winter (heating mode) so nothing could be done. As our room was in full sun all afternoon, by the time we got back in the room was sweltering. Opening the window would have just let more hot air in (not to mention the noise). The manager did ask if a fan would help. Unfortunately, it was just a portable fan heater that was ineffective. So the last 3 days were very uncomfortable from early afternoon onwards. Finally, we ere told that they only provided complimentary tea/coffee on the first day. They did however say they would try to provide occasional top-ups. I have never encountered such a policy in any hotel I have ever stayed in. All in all, this is not a hotel I would recommend for anything or for anything other than an overnight stop.

Es un alojamiento cómodo, limpio, con muy buen servicio, y el precio es razonable. Lo recomiendo? Si, claro, muy recomendable.

Room was clean but no body wash or shamppo available in the room, even when we reported it, the service was not provided. No air conditioner in the room due to the season

Hotel bem Centralizado,perto de tudo faz passeios a pé, atendimento dos funcionários super atenciosos.bom café da manhã e limpeza ótima.

Habitación comodísima, limpia y confortable.

Buena ubicación, personal amable aunque el hotel necesita un lavado de cara está algo deteriorado

Estaba muy limpio y tranquilo y el personal muy amable

perfectamente limpia, y, personal muy amable.

Fantastico alojamiento Personal super agradable Una recamara limpia y agradable todo el tiempo Muy cerca del centro, al alcance de super mercados y restaurantes

Ha sido una buena experiencia,el personal muy amable,sencillo pero muy limpio,muy céntrico y bien comunicado para visitar a pie todo el casco histórico de Zaragoza

First the positives: Decent sized room; clean; good natural lighting. Comfortable beds. Bathroom; good size; clean; toiletries provided. No internal noise. Effective blackout curtains. The negatives: Very noisy outside – this is a route for 4/5 bus services and buses go past every few minutes. The windows are double glazed but don’t stop the noise completely. Impossible to keep the windows open for long, especially as there is a local hangout for youths 20m away. The a/c wasn’t very effective but then it seemed to give up completely. When I went down to report this, the duty manager explained that they had just switched the system over from summer (cooling mode) to winter (heating mode) so nothing could be done. As our room was in full sun all afternoon, by the time we got back in the room was sweltering. Opening the window would have just let more hot air in (not to mention the noise). The manager did ask if a fan would help. Unfortunately, it was just a portable fan heater that was ineffective. So the last 3 days were very uncomfortable from early afternoon onwards. Finally, we ere told that they only provided complimentary tea/coffee on the first day. They did however say they would try to provide occasional top-ups. I have never encountered such a policy in any hotel I have ever stayed in. All in all, this is not a hotel I would recommend for anything or for anything other than an overnight stop.

Room was clean but no body wash or shamppo available in the room, even when we reported it, the service was not provided. No air conditioner in the room due to the season

At the art of Zaragoza this hotel reside a very noisy neiguberhood, my room window was fasing another building windows in a way that I couldn't open the curtun to let some light in. The wall are paper thin and you can hear every movement in the neerby room. One elevator didn't work and there is no parking if your car weighs more than 2000 kilos. the street was full of drunk people and the police are frequently visiting the area. the hotel staff was very good and kind, with good english and ready to assist with any problem.

Habitación comodísima, limpia y confortable.

La han un poco anticuada, lo peor el ruido. Las paredes parecen de papel y a las han de los lados y arriba se les escucha como si estuvieran en nuestra misma habitación

Mucho ruido

The only bad thing was that the air conditioner is available only in the summer. We opened the window but lots of noise from the street

El hotel es centrico y cerca de todo lo que hay que ver en Zaragoza. Camas cómodas, habitación más que suficiente y el chico que hay de recepcionista super simpático y servicial. Algunos defectos serian: - Algunas partes de la pared de la puerta estaban agrietadas y salidas. - En la tv solo se veían 4 canales. - Habitaciones no del todo bien insonorizadas, se oían demasiado los ruidos de otros huéspedes. Menos mal que justo cuando fuimos era temporada baja y no habia demasiados.

We could hear the snoring from the room next door, and also when the guests were using the bathroom.

Pros: conveniently close to historic area and good variety of restaurants. Cons: the room at the top of the building, there was no air conditioner and no fan, and the temperature was over 40°C / 100°F+. I went downstairs and explained this problem to the manager and he said he could not turn on the air conditioner due to a royal decree. They told us that we could go out and return at night and open the window: we did and the noise was unbearable. We could not sleep well, and they did not attempt to move us toa cooler floor.

Hector at the front desk always went out of his way to be helpful eg. calling a cab, helping us book train tickets etc. He greeted all clients with a warm smile and his English was excellent. His restaurant suggestions also were much appreciated.

El Hotel está excelente, con ubicacion bastante buena. Hay personal dentro del Staff con muy poca atención al cliente y poca cortesía como la jefa de recepción o el mesero en jefe quienes son Inclusive déspotas. No así Héctor y JuanJo, también de recepción, quienes salvaron la reputación del Hotel. Gracias a ellos.

I booked a room for Tuesday night to break up a 1700km drive. My car broke down and I tried contacting the hotel to ask if they could change my booking to the following night as my car was being repaired. The phones did not work/no one answered me or Hotels.com when they tried on my behalf. Hotels.com sent them an urgent request which was ignored. I ended up having to sleep in the boot of my car. The courtesy of a reply I would have thought the minimum. I will never use this hotel group again

We were a bit early but that was no problem. We could park the car and were able to enjoy Zaragoza sooner then expected. We had a nice stay, close to the citycentre and would certainly recommend this Hotel

Estaba muy limpio y tranquilo y el personal muy amable

perfectamente limpia, y, personal muy amable.

Clean and comfortable. Good breakfast buffett but Mgmt watching volume of food we consumed and even called our attention loud publicly. This is unacceptable. Will not return.

The restaurant was not open but the hotel was lively, the receptionist upgraded us as wed had an awful journey, he was so friendly. Breakfast was great.

I was very impressed by the assistance and helpfulness given by Juanjo.

Excellent hotel in a great location in a lovely city. José on the front desk was more than helpful. He just rocks.

Friendly staff! Close to everything.

Location was excellent, ideal for all the sights and restaurants in the old city. The parking was tricky - our car just fitted into their lift. Would not accommodate a large 4×4.

Personale gentile, ottima posizione

At the art of Zaragoza this hotel reside a very noisy neiguberhood, my room window was fasing another building windows in a way that I couldn't open the curtun to let some light in. The wall are paper thin and you can hear every movement in the neerby room. One elevator didn't work and there is no parking if your car weighs more than 2000 kilos. the street was full of drunk people and the police are frequently visiting the area. the hotel staff was very good and kind, with good english and ready to assist with any problem.

We were a bit early but that was no problem. We could park the car and were able to enjoy Zaragoza sooner then expected. We had a nice stay, close to the citycentre and would certainly recommend this Hotel

Property is alright, area is a bad neighborhood. Parking is very expensive we got charged almost half a night's stay just to park our car.

Close to Bus stop and at walkable distance to the Pl. de Ntra Sra. del Pilar

Hôtel à 10mn de la cathédrale mais dans un quartier bof bof. Pas de wifi

Buena localizacion cerca de todo

Ha sido una buena experiencia,el personal muy amable,sencillo pero muy limpio,muy céntrico y bien comunicado para visitar a pie todo el casco histórico de Zaragoza

Good location and very near the bus stop which direct to Central Train and Bus. There were a couple of bottle water in the room which is nice. Breakfast was ok. It could be better. I recomend to add babanas. Room was big and quiet.

Hotel cómodo, buen desayuno y buen servicio del personal. Como pega, habían hecho la hipercloración de la red y no hubo agua para ducharse durante varias horas

Hotel bem Centralizado,perto de tudo faz passeios a pé, atendimento dos funcionários super atenciosos.bom café da manhã e limpeza ótima.

Excelente y amables el personal de hotel. Buen desayuno . Precio excelente.

El desayuno Buffete buena calidad, solo que deben de variarlo de dia a día. Faltan amenidades en la habitación y solo el primer dìa ponen agua y servicio de café.- Muy limpio y servicio de recepción rápido, aunque se paga el parking por dia, es muy bien servicio y cómodo. La ubicación excelente- El personal de recepción muy amable y orientan bien, El hotel caminando a la Basílica del Pilar son 12 minutos a pie y hay excelente servicio de transporte público justo afuera del hotel. Muy recomendable Se recomienda abrir la cafeteria del hotel, solo da servicio de desayuno

Clean and comfortable. Good breakfast buffett but Mgmt watching volume of food we consumed and even called our attention loud publicly. This is unacceptable. Will not return.

The restaurant was not open but the hotel was lively, the receptionist upgraded us as wed had an awful journey, he was so friendly. Breakfast was great.

Ótimo café da manhã, funcionários atenciosos, sem estacionento

MUY GRATA EXPERIENCIA. BUEN SERVICIO POR PARTE DE TODO EL PERSONAL. MUY BUENA HABITACION EN LA ESQUINA DEL EDIFICIO, BUENA TEMPERATURA. BUEN DESAYUNO POR 12 EUROS Y ATENCION GENERAL EN TODOS LOS SERVICIOS INCLUIDA LA CONSIGNA- HASTA PRONTO