Novotel Zurich City West

Oerfaren personal i reception, lång in/utcheckning. Otrevligt bemötande med undantag för när överordnad tar över.

The stay was overall decent. The room was comfortable and clean, but nothing exceptional. The bathroom, particularly the shower area, could definitely use a better design—it felt a bit inconvenient. The view from the room was quite average, which was a bit disappointing considering the price. It did feel slightly on the expensive side for what was offered. Also, the city tax was charged separately, which wasn’t very clear at the time of booking. Overall, it was an okay stay, but there’s room for improvement, especially in terms of value for money.

The rooms are nice and clean lovely breakfast, as a Filipina I was pleased to see rice on the breakfast buffet. Front desk staff were absolutely brilliant, however breakfast staff are not so friendly. I requested a hard boiled egg but it never arrived, i waited a long time and asked again and they gave soft boiled egg.

The lobby is very nice and invits you to seat there for a drink.

Prestation à la hauteur et personnel agréable