Is parking available at the property?

Free self-parking is available on-site, but it is limited. No reservation is required.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are available daily from 6 AM to 10:30 AM for a fee of approximately USD 25.50 per person.

Does the property allow pets?

Pets are not allowed at this property. However, service animals are exempt from this policy.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM until 11:59 PM, and check-out is at 12:00 PM. Early check-in and late check-out may be available for a fee, subject to availability.

Are airport shuttle services available?

A roundtrip airport shuttle is available for a surcharge of USD 30 per vehicle (one-way, maximum occupancy 3). Shuttle services operate 24 hours.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities in public areas and rooms. Additional accessibility features may include elevators and accessible bathrooms.

Where is the property located in relation to key landmarks?

The hotel is centrally located in Quito, just steps from Quicentro Shopping and within a 5-minute walk of Atahualpa Olympic Stadium. It is approximately 0.9 miles from the Botanical Garden of Quito and 1 mile from Parque La Carolina.

What are the policies for guests staying with children?

Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

Rollaway beds are available for a fee of USD 36.6 per day, and advance request or confirmation may be required.

Sheraton Quito - Premier Hotel in Quito

Average nightly price at Sheraton Quito by month, last 12 months (USD)
Month	Average price
January	$154
February	$169
March	$172
April	$169
May	$170
June	$195
July	$185
August	$223
September	$186
October	$166
November	$197
December	$149

What guests think

At Sheraton Quito, reviewers frequently highlight the friendly, attentive staff and a very convenient location by La Carolina Park, major malls, and the stadium, while feedback on rooms, facilities, and dining ranges from very positive to occasionally critical.

Cleanliness is broadly praised, with only isolated concerns such as hair found in bedding and cleanliness shortfalls in the spa. Rooms are generally comfortable and quiet, but some guests report dated conditions, noise on the stadium side, or maintenance problems like faulty heating and plumbing. Breakfast and bar service earn repeated compliments, while others note uneven restaurant quality and added costs or exclusions for breakfast. Expect a convenient, service-forward stay with occasional trade-offs in room age, amenities, and dining value.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The bar receives positive feedback, and some guests feel the overall facilities are good. Other facility details are mentioned less consistently.

Related guest reviews

8

Zaiyi

Jun 22, 2023

·

Stayed 2 nights

The hotel is safe and way many staff there to keep an eye on anyone who walks in. Location is in uptown/new city, close to the big mall and the Quito central park (Parque Carolina). No microwave access is very inconvenient. Arrival after midnight and trying to get hot drinkable water takes 10 minutes for the staffer to get the bottle filled. No concierge service available means they only target the business people, not tourists. Checking in after midnight the front desk lady showed slightly impatient trying to get me away ASAP when I asked a few questions. No email address available to communicate before arrival. When booking I indicated I wanted a quiet room upstairs. But they assigned me a room on 1st floor. When I persisted a room on higher floor, the front desk lady relented. Some staffers' English level was not proficient.

10

Steve

Feb 3, 2024

·

Stayed 1 night

Excellent and helpful staff. Clean and quiet rooms. Many amenities.

10

MARIA

Feb 26, 2024

·

Stayed 2 nights

You make fabulous pisco sours at your bar! I loved the bar service! And everyone at the hotel was friendly and very courteous- and the price is good. Keep working on eco friendliness, something in the lobby re what you are trying to do. And good restaurants at walking distance. Thank you!!

10

RAUL

Sep 29, 2025

·

Stayed 6 nights

This is my second stay at this hotel, and I am extremely satisfied with their service, the facilities, and the central location. Will definitely return here if visiting Quito again.

10

Tammy L

Oct 7, 2025

·

Stayed 2 nights

Would be nice to have a refrigerator or at least access to an ice bucket and ice.

2

shaun and wendy

Mar 9, 2023

·

Stayed 3 nights

$61 charge to check in 2 hours early. $25 per person for breakfast buffet. No coffee or tea in room. Over charged my credit card so total cost was $1100 for 3 nights. Will never stay at Sheraton again

4

RONALD

May 26, 2023

·

Stayed 1 night

I don't usually write reviews but I thought this was necessary. It's very noisy if you are on the side of the giant stadium just outside your window. Our toilet did not flush. There was nothing open in the hotel past 11pm to get anything. A snack, water, toothpaste etc. The staff was not very helpful.

8

Jose Antonio

Dec 4, 2022

·

Stayed 19,324 nights

Me gusto el posicionamiento del hotel así como el entorno. Lo que no me gusta es el Spa con carencias y falta de limpieza.

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2

Andrea

Dec 15, 2022

·

Stayed 1 night

Poor airport transportation service

8

Asim Ghazanfar

Sep 21, 2022

·

Stayed 2 nights

Went there due to business. Stayed here before also and had earth quake that time. Since the hotel is built to take big earthquakes - and staff are good - coming back was easy. shopping mall 2min away (70-80m), central location. recommended... although it is a little bit expensive.

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Cleanliness

Overall cleanliness is praised across multiple reviews. A few note exceptions, including hair found in bedding and cleanliness concerns in the spa.

Related guest reviews

10

Warren

Dec 31, 2022

·

Stayed 19,356 nights

We loved this hotel!! Staff extremely friendly. Suites super clean and the food is even better!! We’ll be back for sure

10

Steve

Feb 3, 2024

·

Stayed 1 night

Excellent and helpful staff. Clean and quiet rooms. Many amenities.

10

Thomas

May 13, 2024

·

Stayed 3 nights

Good experiences. Hotel is clean, safe, and personnel very friendly

8

Yijia

Nov 11, 2025

·

Stayed 2 nights

La habitación estaba limpia y bien equipada.

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10

Arsineh

Mar 1, 2024

·

Stayed 1 night

Loved everything about this property, location, service, style of hotel and rooms. Loved how they provide fresh water and lemonade throughout the day. Being gluten free and dairy free, they were very accommodating at the restaurant. Only negative was, I felt the room and everywhere was clean, except inside the bed we found hair. We did not bring this up to the staff, as we were only there for one night and it was already too late in the evening to change rooms or sheets.

10

SUNG BAE

Dec 17, 2023

·

Stayed 1 night

숙소 위치가 좋습니다. 위생이나 청결 상태도 무난했고, 잠자리도 편안했습니다.

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4

RONALD

May 26, 2023

·

Stayed 1 night

I don't usually write reviews but I thought this was necessary. It's very noisy if you are on the side of the giant stadium just outside your window. Our toilet did not flush. There was nothing open in the hotel past 11pm to get anything. A snack, water, toothpaste etc. The staff was not very helpful.

10

Alma

Jun 1, 2025

·

Stayed 1 night

Very clean. Excellent personal and very helpful.

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Rooms

Guests describe rooms as comfortable, quiet, and sometimes spacious, with good beds. Others mention dated conditions and occasional maintenance issues (heating or plumbing), and some would prefer added in-room amenities like a fridge or coffee.

Related guest reviews

10

Jeannie

Apr 13, 2024

·

Stayed 3 nights

Hotel is very nice. A big mall with a food court on the third floor is just 5 minutes walk. Literally just across the street. The Coffee Lab with great coffee is just next door. There are a lot of people walking even at night. The room is quiet. Bed is comfortable. Pillow is just ok. Everything is very cheap there. I was tired from a long tour and ordered room service. The price is very good with no extra charges. I have to give the guy some tips which he didn’t expect! Highly recommend this hotel. Oh, I see policemen around the hotel all the time. Very safe!

10

Jerri

Jan 11, 2025

·

Stayed 1 night

The staff was quick to help and anticipate my needs. Beautiful lobby. My room was spacious and had nice toiletries.

10

Rich

Sep 24, 2025

·

Stayed 1 night

Nice rooms.

10

Steve

Feb 3, 2024

·

Stayed 1 night

Excellent and helpful staff. Clean and quiet rooms. Many amenities.

6

Diego

Mar 5, 2025

·

Stayed 3 nights

Hotel bien ubicado cerca de la zona de La Carolina. Siento que necesita una reforma para adaptarse a los nuevos tiempos. Calidad precio creo que prefiero otros.

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8

Yijia

Nov 11, 2025

·

Stayed 2 nights

La habitación estaba limpia y bien equipada.

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6

María Fernanda

Dec 22, 2023

·

Stayed 1 night

Merece una renovación los cuartos están ya muy deteriorados. La ubicación es lo mejor y su destino buffett

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10

Tammy L

Oct 7, 2025

·

Stayed 2 nights

Would be nice to have a refrigerator or at least access to an ice bucket and ice.

4

RONALD

May 26, 2023

·

Stayed 1 night

I don't usually write reviews but I thought this was necessary. It's very noisy if you are on the side of the giant stadium just outside your window. Our toilet did not flush. There was nothing open in the hotel past 11pm to get anything. A snack, water, toothpaste etc. The staff was not very helpful.

10

washington

Feb 23, 2025

·

Stayed 1 night

Muy buen hotel , personal atento dispuesto a ayudar en todo momento, lo único que llamo la atención fue que la calefacción de la habitación no funcionaba .

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Service

Service is frequently described as friendly, attentive, and helpful. Several reviews cite front-desk attitude or inconsistent support, especially around third-party bookings and resolving issues.

Related guest reviews

10

CARLOS

Nov 7, 2023

·

Stayed 4 nights

centrally located hotel near everything but the real reason I would return to this sheraton is the staff service . It was second to none I've been to . Carlos Aguilar

10

Jerri

Jan 11, 2025

·

Stayed 1 night

The staff was quick to help and anticipate my needs. Beautiful lobby. My room was spacious and had nice toiletries.

2

Shehryar

Feb 18, 2024

·

Stayed 1 night

Absolutely terrible service. It feels like they don’t care at all. I am Marriott Gold Bonvoy member as well. It seemed that they were not happy that I used Expedia, hence providing a lower level of service. The issues started with them charging us more than what Expedia reservation was for. Once I pointed that out, the agent made it feel like she did me a favor by discounting the tax and charging close to the reservation amount, but still higher than that. The major issue was that the bathroom kept getting flooded if one took a shower. Their shower was not leveled. I called to inform them, and rather than offer to address it, the agent asked “what do you need”? Well, I asked for several towels and once they arrived, I had to wipe dry the bathroom floor. The staff couldn’t care less. Upon checkout, I informed another agent and he couldn’t care less either. It was a terrible experience. This hotel does not deserve to be rated 5-stars. Beware!!!

10

Natasha

Apr 26, 2022

·

Stayed 5 nights

Excellent service overall! Everyone was so cordial and polite! I’ll be back for sure.

10

David

Apr 12, 2025

·

Stayed 3 nights

Crear customer Service. The staff was very friendly.

10

Judith

Feb 8, 2023

·

Stayed 1 night

Very nice and helpful hotel staff! Thanks for making everything work so well.

2

Roberto

Apr 13, 2024

·

Stayed 1 night

I contacted Expedia as I noticed that all inventory in the Expedia reservation is always seconds class and staff at the hotel told me that Bonvoy member get many priviledges- 1- check in priority 2- the stay wouldn’t count on my membership 3- my coworkers paid less and got better rooms 4- I made a reservation for a double from and got a single 5- late check in total Expedia benefit $2.88 not worth the nightmare and rather use my hotel memberships

10

Alma

Jun 1, 2025

·

Stayed 1 night

Very clean. Excellent personal and very helpful.

10

mike

Sep 12, 2025

·

Stayed 2 nights

Great staff, very helpful warm greeting

2

Jorge Eduardo

Aug 13, 2024

·

Stayed 5 nights

Don't go to this hotel, in the next room there were people taking drugs, partying with prostitutes, we couldn't sleep, we didn't complain either because we were scared, they could do something against us! Staff at the front desk, very rude! Horrible experience in a hotel that is supposed to be one of the best!

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Location

Consistently praised location near La Carolina Park, major malls, and the stadium; many found it convenient and felt safe to walk nearby. Easy access to attractions and services within a short walk.

Related guest reviews

10

Jeannie

Apr 13, 2024

·

Stayed 3 nights

Hotel is very nice. A big mall with a food court on the third floor is just 5 minutes walk. Literally just across the street. The Coffee Lab with great coffee is just next door. There are a lot of people walking even at night. The room is quiet. Bed is comfortable. Pillow is just ok. Everything is very cheap there. I was tired from a long tour and ordered room service. The price is very good with no extra charges. I have to give the guy some tips which he didn’t expect! Highly recommend this hotel. Oh, I see policemen around the hotel all the time. Very safe!

10

Marianne

Jan 6, 2025

·

Stayed 1 night

Walking in nearby park and Botanic Gardens in the pleasant Quito weather was a great start to our short Quito visit prior to flying to the Galapagos.

10

Daniel

Jun 18, 2023

·

Stayed 1 night

I’ve stayed many times at the Sheraton. service is always great. Location is excellent.

10

FRANCISCO

Dec 21, 2024

·

Stayed 2 nights

Tiene una ubicación privilegiada. El restaurante necesita mejorar su oferta y calidad de los alimentos.

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10

Daunesh

Dec 11, 2023

·

Stayed 1 night

Everything was absolutely perfect. Very convenient to the stadium for a concert or game. Could not have been in a better area with lots to do within walking distance to anything you need. Just great! Everyone was super friendly and helpful too!

10

Jorge

Jun 16, 2025

·

Stayed 1 night

muy comoda y bien ubicada

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10

Hugo

Apr 8, 2024

·

Stayed 3 nights

Very close to everything around the city

10

RAUL

Sep 29, 2025

·

Stayed 6 nights

This is my second stay at this hotel, and I am extremely satisfied with their service, the facilities, and the central location. Will definitely return here if visiting Quito again.

10

Rafael David

May 5, 2025

·

Stayed 4 nights

Es céntrica, cómoda y tranquila

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8

Thiago Dayam

Sep 10, 2025

·

Stayed 1 night

Close to the one of the best malls in

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Dining

Breakfast is repeatedly highlighted as excellent and varied, and the bar service is well liked. Some guests mention inconsistent restaurant quality and that breakfast may not be included or can feel pricey; room service was noted as good value.

Related guest reviews

10

WEN HSIANG

Dec 9, 2021

·

Stayed 3 nights

很方便住客很多早餐很豐盛

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10

Jeannie

Apr 13, 2024

·

Stayed 3 nights

Hotel is very nice. A big mall with a food court on the third floor is just 5 minutes walk. Literally just across the street. The Coffee Lab with great coffee is just next door. There are a lot of people walking even at night. The room is quiet. Bed is comfortable. Pillow is just ok. Everything is very cheap there. I was tired from a long tour and ordered room service. The price is very good with no extra charges. I have to give the guy some tips which he didn’t expect! Highly recommend this hotel. Oh, I see policemen around the hotel all the time. Very safe!

8

ALEJANDRO

Jul 16, 2022

·

Stayed 2 nights

Amazing service and staff friendliness. Not so good food

10

Richard

Oct 15, 2025

·

Stayed 4 nights

Desayuno No estaba incluido con el pricio del quarto

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10

FRANCISCO

Dec 21, 2024

·

Stayed 2 nights

Tiene una ubicación privilegiada. El restaurante necesita mejorar su oferta y calidad de los alimentos.

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10

Silka

Oct 6, 2024

·

Stayed 2 nights

Hotel agradable como siempre lo son los hoteles sheraton, amplio, buenas camas y el desayuno excelente muy variado.

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10

Nereida

Jun 12, 2023

·

Stayed 3 nights

Excellent overall! Great breakfast!

10

MARIA

Feb 26, 2024

·

Stayed 2 nights

You make fabulous pisco sours at your bar! I loved the bar service! And everyone at the hotel was friendly and very courteous- and the price is good. Keep working on eco friendliness, something in the lobby re what you are trying to do. And good restaurants at walking distance. Thank you!!

10

cameron

Feb 18, 2025

·

Stayed 4 nights

The Sheraton Quito was a wonderful hotel in a good location. The food was excellent in the restaurants. The staff was friendly and helpful.

10

Edoardo

Jul 7, 2022

·

Stayed 2 nights

Close to the parks and a great mall, nice breakfast and well maintained

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11	12 $232	13 $120	14 $113
15 $140	16 $164	17	18 $228	19 $155	20 $120	21 $140
22 $144	23 $227	24 $645	25	26 $216	27 $120	28 $120
29 $183	30 $205

Su	Mo	Tu	We	Th	Fr	Sa
		1	2 $217	3 $205	4 $108	5 $107
6 $134	7 $205	8 $216	9 $157	10 $148	11 $160	12 $125
13 $133	14 $176	15 $154	16 $162	17 $184	18 $139	19 $125
20 $164	21 $184	22 $168	23 $184	24 $205	25 $139	26 $139
27 $143	28 $184	29 $184	30 $184	31 $146

Sheraton Quito

Prices for Sheraton Quito

Monthly average prices

About this property

Location

Room options

Room, 2 Double Beds, Roll-In Shower

Superior Room, 2 Double Beds, Club (High Floor)

Room, 1 King Bed

Superior Room, 1 King Bed, Club (High Floor)

Room, 2 Double Beds

Club Suite, 1 Bedroom, Club

Guest reviews of Sheraton Quito

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Sheraton Quito

Considering this hotel for your Quito trip?

Prices for upcoming dates