Is parking available at the property?

Free valet parking is available on-site, and there is also parking available on-site. No reservation is required.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are served on weekdays from 6:30 AM to 10 AM and on weekends from 6:30 AM to 11 AM for a fee of approximately USD 23 to 25 for adults and children.

Does the property allow pets?

Pets are allowed at the property with a fee of USD 35 per pet, per night. Service animals are exempt from fees, and guests must provide the pet's health certificate at check-in.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 5:30 PM, and check-out is at 9:00 AM. Early check-in and late check-out are available for a fee of USD 60.00, subject to availability.

Are airport shuttle services available?

Airport shuttle services are available for a fee of USD 30 per vehicle (one-way) and can be arranged by contacting the property with arrival details before travel.

What accessibility features are available for guests with disabilities?

The property features limited wheelchair accessibility, step-free entrances, and accessible public areas. However, specific details on room accessibility are not provided.

What is the location of the property in relation to key landmarks?

The hotel is located in La Floresta, within a 10-minute walk of Gabriela Mistral Square and National Polytechnic School. It is approximately 8.1 miles from Quicentro Sur Mall and 0.5 miles from Salesian Polytechnic University.

What are the policies for guests staying with children?

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of USD 15.00 per day, and advance request or confirmation is required. Specific information about cribs is not provided.

NH Collection Quito Royal Hotel in Quito

Average nightly price at NH Collection Quito Royal by month, last 12 months (USD)
Month	Average price
January	$74
February	$92
March	$98
April	$97
May	$98
June	$96
July	$90
August	$124
September	$105
October	$94
November	$107
December	$74

What guests think

At NH Collection Quito Royal, guests consistently praise the exceptionally friendly, helpful service, clean and comfortable rooms, and a convenient location in a safe area with many nearby restaurants and cafes, making it a solid base for business and leisure.

Breakfast is widely described as excellent with good variety, though a few guests mention high prices or slow replenishment. Some reviews note dated rooms and maintenance issues like weak air conditioning or heating, occasional noise, and mixed Wi‑Fi performance, plus inconsistent gym or spa availability. Best suited to travelers who value a safe base with easy transport options.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feedback is mixed: the gym ranges from adequate to in need of maintenance, and the spa was reported out of service on some stays, though it was praised when available.

Related guest reviews

10

Guillaume

Mar 18, 2022

·

Stayed 1 night

Parfait comme toujours, mais il pourrait être intéressant d'avoir un système de climatisation dans les parties communes (entrée, restaurant, etc...). Il y faisait un froid glacial!

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4

Angel

Mar 4, 2023

·

Stayed 2 nights

I made a reservation for my girlfriend, a friend and my son. Both girls asked for a service or help to staff during breakfast. No one was able to help her with a simple plastic cup. The spa was out of order too. I paid a lot of money for this inconvenience. I would give them 3 stars for now. Also, this is the third time that we she stayed at this hotel. Hopefully, they get better next time.

6

Hank

Apr 20, 2023

·

Stayed 1 night

Stayed about a week in total, separate bookings, including couple days from travel agency which had us booked at the location. Good location and good breakfast, though facility shows age , furniture scratches/damage, a/c not functioning, safe not functioning, ..etc. noted spa not in service. Staff service was excellent which compensated for issues noticed. May look at other options within the same location if visiting same town again. Just happened to have picked location by adding days at beginning and at end of travel package that booked us here as part of a Galapagos tour package.

10

Torch

Jan 23, 2024

·

Stayed 6 nights

I really enjoyed my stay at the hotel. The staff was so nice and made my stay extremely comfortable. The area was safe and was centered in a great location next to other restaurants if you wanted something different than the restaurant on the property. They had a decent gym that had enough to get a work out in. The room was spacious and had all the essentials. The room service was great and great prices. I literally had no complaints and if I ever go back to Quito, I would return to the hotel.

10

lydiana

Mar 24, 2024

·

Stayed 2 nights

Precioso hotel, excelente desayuno y la atención del personal. El Gimnasio me gustó mucho

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8

Bautista

Feb 17, 2023

·

Stayed 2 nights

Deben mejorar el mantenimiento de las instalaciones .

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10

MANUEL GONZALEZ

Oct 28, 2023

·

Stayed 6 nights

Todo estuvo excelente excelente, el personal muy atento , te atienden muy bien y rápido , los servicios del SPA también excelente Gracias

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8

Angel

Apr 2, 2025

·

Stayed 3 nights

Need to improve the gym, to poor

6

Richard

Jan 25, 2023

·

Stayed 3 nights

The hotel has a modern lobby and restaurant but the rooms are dated. The bathroom particularly so with a shower curtain (not great from a hygiene perspective), the rooms are fairly dark due to the lighting and dark wood furniture. Breakfast was OK but food could be labelled (vegetarian etc). Gym was OK but bike doesn’t work. Staff were friendly and accommodated a later check out. All in all it’s OK but I wouldn’t stay there again.

10

Rachel

Apr 9, 2025

·

Stayed 1 night

Great massage, very good breakfast

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Cleanliness

Cleanliness is consistently praised, with many noting very clean rooms and public areas. A few guests reported odors or dated bathroom elements.

Related guest reviews

6

Thorsten

Apr 7, 2025

·

Stayed 5 nights

Frühstück OK. Zimmer riecht schlecht. Gut gelegen, in der Nähe von Supermarkt und Restaurants.

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10

Edmundo Jordão da Silva Vargas

Jul 27, 2025

·

Stayed 4 nights

Great hotel in Quito. Great location, attentive and polite staff, good breakfast, large and clean room, great bed and clean bathroom. The hotel also has a good restaurant.

10

Xian

Oct 12, 2025

·

Stayed 1 night

Amazing helpful staff. Really appreciated sorting out an airport transfer for us since our flight got in at almost midnight. Room is spacious and very clean.

10

Odalia

Apr 7, 2025

·

Stayed 1 night

Nice and clean hotel

10

Carlos

Jun 17, 2022

·

Stayed 1 night

Muy buena disposicón de los comensales, ambiente agradable y acogedor. Buen ambiente y privacidad, y muy buena limpieza en todas las áreas no solo en la habitación.

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10

Kajal

Nov 22, 2025

·

Stayed 1 night

Nice big clean rooms. Breakfast was fabulous and the staff were very accommodating.

10

DANILO

Sep 30, 2025

·

Stayed 6 nights

Very clean, marvelous staff - always ready to help you in a very friendly way. Excellent location. Excellent breakfast. I will for sure recommend it.

8

Peter

Oct 24, 2025

·

Stayed 4 nights

Cleaning of room.good

10

Tahereh

Oct 16, 2025

·

Stayed 2 nights

We stayed at Hotel NH Collection Quito Royal for several nights and had a good experience. The hotel is clean, and comfortable, and the location is good, close to many nice restaurants and coffee shops. The staff were all very friendly, professional, and attentive, always ready to help with anything we needed. Breakfast was delicious with a great variety of options, and the service was excellent. Overall, we really enjoyed our stay and would definitely recommend this hotel to anyone visiting Quito.

8

Christian

Nov 28, 2025

·

Stayed 1 night

The room as clean, and the delights and chocolates on the pillows were a very nice touch

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious and comfortable, but several reviews mention dated decor and maintenance issues such as ineffective A/C or heating and occasional noise. Wi‑Fi feedback varies from solid to poor for video calls.

Related guest reviews

8

Arjan

Jul 26, 2024

·

Stayed 1 night

Netjes - tegen luxe aan - badkamer wat verouderd maar kamer zelf helemaal top. Goed matras ook!

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8

Ramazan

Dec 6, 2024

·

Stayed 5 nights

Nice place but rooms are bit small and there was noise later than 11 pm or early mornings around 6 am

10

Xian

Oct 12, 2025

·

Stayed 1 night

Amazing helpful staff. Really appreciated sorting out an airport transfer for us since our flight got in at almost midnight. Room is spacious and very clean.

10

Kajal

Nov 22, 2025

·

Stayed 1 night

Nice big clean rooms. Breakfast was fabulous and the staff were very accommodating.

8

Timothy

Aug 9, 2025

·

Stayed 3 nights

Staff were very kind and accommodating. The room was clean. In terms of noise I got woken up by the loud closing doors - why do hotels not have quiet closing doors in this day and age? The hotel and room itself were a bit dated. The area is okay, but it’s better to stay in La Carolina as a tourist.

8

Vamsi

May 27, 2025

·

Stayed 1 night

our premium XL room was quite decent, not big but not small, with a good bed & furnishings, a couple of chairs & a table. Bathroom a bit small. - AC in rooms not effective. Room doesn't go below 20.5c even when AC is set to 16c and run for a long time. - We had to change room once because of AC not working & fridge stinking. The second room was better. - wifi worked well - service by hotel staff was very good - breakfast spread was quite good, and included an omelette station - generous checkout at 1pm

6

Guillaume

Feb 10, 2024

·

Stayed 4 nights

C'est un hôtel parfait en terme d'emplacement pour les affaires. Mais cette fois-ci je suis très déçu de la chambre, très bruyante m'ayant empêché de dormir correctement. Le bruit de la rue passe entre deux bâtiments et c'est horrible. Et comme les fenêtres sont simple vitrage et ne ferment pas bien, on a l'impression d'être dehors. Ceci sans parler de l'air conditionné qui fait un bruit d'enfer. Je suis très déçu

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10

Roger

Jan 25, 2026

·

Stayed 1 night

Well located hotel. Easy check in, spacious room and good experience overall. I would stay here again.

6

Carlos Mauricio

Jul 17, 2025

·

Stayed 5 nights

El WiFi es muy deficiente, para descansar las habitaciones bien, pero para tener reuniones en línea muy malo.

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6

Henrik

Apr 4, 2024

·

Stayed 1 night

Hotel categorized as 5 star. I will rate 3. Service was good. Location fine. Somewhat room needs renovation. Tv was with limited channels and no internet tv (Netflix)

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Service

Service is a standout, with staff frequently described as friendly, attentive, and proactive (arranging transfers, holding luggage, offering late checkout). Some report lapses including delayed room readiness or fees for early check‑in.

Related guest reviews

8

Victoria

Jun 7, 2025

·

Stayed 4 nights

NH was a great location. I just didn’t feel like it was a 5-star. However, the service was SPECTACULAR! The employees were insanely kind and nothing tops that!

10

Luis

Jul 7, 2023

·

Stayed 1 night

Super staff! I accidentally dropped $380.00 in cash when I checked out. Heading to Baños. I got a call from the front desk telling me they found the money and after checking video they determined it was mine. I couldn't believe it. They held it for me until I returned to Quito. WOW!!

10

Edmundo Jordão da Silva Vargas

Jul 27, 2025

·

Stayed 4 nights

Great hotel in Quito. Great location, attentive and polite staff, good breakfast, large and clean room, great bed and clean bathroom. The hotel also has a good restaurant.

10

Xian

Oct 12, 2025

·

Stayed 1 night

Amazing helpful staff. Really appreciated sorting out an airport transfer for us since our flight got in at almost midnight. Room is spacious and very clean.

6

Christian

Jul 8, 2025

·

Stayed 1 night

Llegamos al hotel y tardaron en entregarnos la habitación tarde, nos ofrecieron una cortesía que nunca llegó , mal funcionamiento de la luz del baño y después no dijeron nada

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10

Debra

Jul 4, 2025

·

Stayed 2 nights

The staff were very kind and helpful

10

DANILO

Sep 30, 2025

·

Stayed 6 nights

Very clean, marvelous staff - always ready to help you in a very friendly way. Excellent location. Excellent breakfast. I will for sure recommend it.

10

Tahereh

Oct 16, 2025

·

Stayed 2 nights

We stayed at Hotel NH Collection Quito Royal for several nights and had a good experience. The hotel is clean, and comfortable, and the location is good, close to many nice restaurants and coffee shops. The staff were all very friendly, professional, and attentive, always ready to help with anything we needed. Breakfast was delicious with a great variety of options, and the service was excellent. Overall, we really enjoyed our stay and would definitely recommend this hotel to anyone visiting Quito.

6

Santiago

Jun 16, 2023

·

Stayed 1 night

Como llegue temprano me querían cobrar $36 dólares por hacer el check in temprano, llevo más de 12 años viajando y es la primera vez que me ocurre esto en un hotel, adicional las almohadas estan terribles ya que son demasiado duras y no pude descansar bien debido a esto

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10

Divya

Feb 10, 2025

·

Stayed 1 night

Had a great stay at the NH Collection Quito Royal. The front desk set us up with a driver to do some sightseeing at the last minute, and the driver was great. They conveniently held our bags after we checked out, and even offered us a late check out (one hour) for free. Room was spacious and clean, and water pressure was perfect. It was easy to get taxis/ubers as well. Would definitely stay there again!

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Location

Location is widely considered safe and convenient, close to many restaurants and cafes. Several note it is not within easy walking distance of the historic center, though taxis and ride‑shares are easy.

Related guest reviews

10

Thomas

Dec 24, 2024

·

Stayed 2 nights

Sauberes und modernes Hotel in einem besseren Viertel von Quito. Personal sehr freundlich. Zimmer sauber. Leider sind Altstadt und viele Sehenswürdigkeiten nicht schnell zu Fuss erreichbar.

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10

Laila

Oct 11, 2024

·

Stayed 3 nights

Conveniently located in the calm area of La Floresta. Modern, comfortable and very clean. Coffee-maker in the room is a plus. Excellent breakfast.

10

Edmundo Jordão da Silva Vargas

Jul 27, 2025

·

Stayed 4 nights

Great hotel in Quito. Great location, attentive and polite staff, good breakfast, large and clean room, great bed and clean bathroom. The hotel also has a good restaurant.

10

Tonya

Jul 25, 2025

·

Stayed 2 nights

The hotel was comfortable and clean, and the staff was helpful. The location was not great in terms of walkability to sights and restaurants, and not much was open when we arrived on a Sunday might, but we were able to easily get taxis to go wherever we needed to go.

8

Nalini

Mar 20, 2024

·

Stayed 2 nights

Good location still away from old town Quito.

10

Mario

Nov 14, 2024

·

Stayed 1 night

Great location and area is quite.

10

María Jose

Jul 28, 2025

·

Stayed 2 nights

Great staff. Great area , near many restaurants

10

Roger

Jan 25, 2026

·

Stayed 1 night

Well located hotel. Easy check in, spacious room and good experience overall. I would stay here again.

10

Tahereh

Oct 16, 2025

·

Stayed 2 nights

We stayed at Hotel NH Collection Quito Royal for several nights and had a good experience. The hotel is clean, and comfortable, and the location is good, close to many nice restaurants and coffee shops. The staff were all very friendly, professional, and attentive, always ready to help with anything we needed. Breakfast was delicious with a great variety of options, and the service was excellent. Overall, we really enjoyed our stay and would definitely recommend this hotel to anyone visiting Quito.

10

Robert

May 20, 2023

·

Stayed 2 nights

Very nice and helpful staff. Solid location within walking distance of La Mariscal and Parque El Ejido. Many restaurants surround the area. And the breakfast was very good.

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AI-generated summary based on recent guest reviews

Dining

Breakfast earns strong praise for quality and variety, and some guests liked the on‑site restaurant and room service. Critiques include high prices for certain items, slow replenishment or service at times, and unclear labeling.

Related guest reviews

10

Edmundo Jordão da Silva Vargas

Jul 27, 2025

·

Stayed 4 nights

Great hotel in Quito. Great location, attentive and polite staff, good breakfast, large and clean room, great bed and clean bathroom. The hotel also has a good restaurant.

10

Torch

Jan 23, 2024

·

Stayed 6 nights

I really enjoyed my stay at the hotel. The staff was so nice and made my stay extremely comfortable. The area was safe and was centered in a great location next to other restaurants if you wanted something different than the restaurant on the property. They had a decent gym that had enough to get a work out in. The room was spacious and had all the essentials. The room service was great and great prices. I literally had no complaints and if I ever go back to Quito, I would return to the hotel.

10

Kajal

Nov 22, 2025

·

Stayed 1 night

Nice big clean rooms. Breakfast was fabulous and the staff were very accommodating.

10

Jessica

Nov 11, 2023

·

Stayed 10 nights

The buffet was good but needed to be replenished more often. Other than that it was a great stay.

10

DANILO

Sep 30, 2025

·

Stayed 6 nights

Very clean, marvelous staff - always ready to help you in a very friendly way. Excellent location. Excellent breakfast. I will for sure recommend it.

10

Tahereh

Oct 16, 2025

·

Stayed 2 nights

We stayed at Hotel NH Collection Quito Royal for several nights and had a good experience. The hotel is clean, and comfortable, and the location is good, close to many nice restaurants and coffee shops. The staff were all very friendly, professional, and attentive, always ready to help with anything we needed. Breakfast was delicious with a great variety of options, and the service was excellent. Overall, we really enjoyed our stay and would definitely recommend this hotel to anyone visiting Quito.

6

Richard

Jan 25, 2023

·

Stayed 3 nights

The hotel has a modern lobby and restaurant but the rooms are dated. The bathroom particularly so with a shower curtain (not great from a hygiene perspective), the rooms are fairly dark due to the lighting and dark wood furniture. Breakfast was OK but food could be labelled (vegetarian etc). Gym was OK but bike doesn’t work. Staff were friendly and accommodated a later check out. All in all it’s OK but I wouldn’t stay there again.

8

Cesar

Jul 13, 2025

·

Stayed 4 nights

Nice hotel. Clean and very nice service. The only room for improvement is the high price of breakfast. Even a small coffee is USD$8

4

Camila

Feb 6, 2023

·

Stayed 2 nights

The worst room service food I have ever had.

10

Rachel

Apr 9, 2025

·

Stayed 1 night

Great massage, very good breakfast

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11	12 $172	13 $107	14 $97
15 $102	16 $125	17 $125	18 $114	19 $95	20 $89	21 $78
22 $70	23 $97	24 $97	25 $97	26 $99	27 $77	28 $71
29 $66	30 $98

Su	Mo	Tu	We	Th	Fr	Sa
		1 $113	2 $95	3 $94	4 $70	5 $67
6 $84	7 $97	8 $95	9 $94	10 $95	11 $86	12 $77
13 $80	14 $84	15 $91	16 $86	17 $79	18 $70	19 $70
20 $75	21 $78	22 $78	23 $78	24 $78	25 $66	26 $74
27 $73	28 $77	29 $78	30 $78	31 $77

NH Collection Quito Royal

Prices for NH Collection Quito Royal

Monthly average prices

About this property

Location

Room options

Superior Room (Extra Bed 3 Adults)

Superior Room (Extra Bed 2 Adults + 1 Child)

Premium Room (Extra Large)

Premium Room

Premium Room (Extralarge Extrabed 2Adults+1Child)

Family Room

Premium Room (Extra Bed 2 Adults + 1 Child)

Superior Room

Premium Room (Extra Bed 3 Adults)

Premium Room (Extra Large Extra Bed 3 Adults)

Guest reviews of NH Collection Quito Royal

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about NH Collection Quito Royal

Prices for upcoming dates