Grand Hyatt Hangzhou
Property description
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Guest reviews
Fabulous
Based on 546 verified reviews
Who stays here?
Business
41%
Couple
20%
Family
25%
Group
7%
Solo
4%
What guests think
AI-generated summary based on recent guest reviews
Grand Hyatt Hangzhou earns strong praise for its lakeside location and friendly staff, with many guests noting clean, comfortable rooms, while others report inconsistencies in service and areas of age or maintenance that keep the experience from feeling uniformly five-star.
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Yui Ping Paulo
15 Feb 2026
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Stayed 3 nights
RAY
3 Jan 2026
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Stayed 4 nights
Rayson
3 Jan 2026
·
Stayed 3 nights
KuanKhengCandy
24 Dec 2025
·
Stayed 2 nights
Corinna
24 Dec 2025
·
Stayed 3 nights
Location
With a stay at Grand Hyatt Hangzhou, you'll be centrally located in Hangzhou, steps from West Lake and within a 10-minute walk of Broken Bridge. This luxury hotel is 1.5 mi (2.4 km) from Wulin Square and 1.6 mi (2.5 km) from Wushan Night Market.
More location infoFAQs
Parking is available on-site and is complimentary for guests. Valet parking services are also offered.
A buffet breakfast is served on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM for a fee of approximately CNY 198 per person.
Check-in is from 3:00 PM to 11:59 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.
Yes, airport shuttle services are available for a fee of CNY 550 per vehicle (one way). Guests must contact the property with arrival details before travel to arrange the transfer.
The property features step-free entrances, elevators, and wheelchair-accessible facilities in public areas and rooms. Accessible bathrooms are also available.
The hotel is centrally located in Hangzhou, just steps from West Lake and within a 10-minute walk of Broken Bridge. It is approximately 1.5 miles from Wulin Square and 1.6 miles from Wushan Night Market.
Yes, the hotel features an indoor swimming pool, which is available year-round. The operational hours may vary.
Children are welcome at the hotel. The minimum age for children to stay for free is not specified, but only registered guests are allowed in the guestrooms.
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