Grand Hyatt Hangzhou

Excelente localização, ótimo buffet tanto no café da manhã, quanto no lounge.

The room is big, the staff is very helpful. The breakfast is excellent.

我們住城景，早晨非常好

房間乾淨、地點便利

Not a Grand Hyatt standard, the rooms are not well maintained, service is not up to a Grand Hyatt expectation, particularly during breakfast. I guess the staff are not well trained during Chinese New Year with many of the staff are on holiday? However, location is excellent, and I must say the concierge service is great.