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Sofitel Hangzhou Westlake

US$ 107

/noite

Média para setembro

Sofitel Hangzhou Westlake - Image 1

Sofitel Hangzhou Westlake - Quarto

Sofitel Hangzhou Westlake - Quarto

Sofitel Hangzhou Westlake - Vista do quarto

Sofitel Hangzhou Westlake - Piscina

Preços para Sofitel Hangzhou Westlake

Selecione datas para ver preços e disponibilidade

US$ 107

/noite

Média para setembro

Preços médios mensais

Em Sofitel Hangzhou Westlake, o preço por noite é, em média, US$ 107 no mês mais barato (janeiro) e US$ 137 no mês mais caro (maio), com base nos últimos 12 meses.

Preço médio por noite em Sofitel Hangzhou Westlake por mês, últimos 12 meses (USD)
Mês	Preço médio
janeiro	US$ 107
fevereiro	US$ 112
março	US$ 117
abril	US$ 133
maio	US$ 137
junho	US$ 125
julho	US$ 121
agosto	US$ 121
setembro	US$ 107
outubro	US$ 127
novembro	US$ 119
dezembro	US$ 114

Mais caro: maio (aprox. US$ 137)

Mais barato: janeiro (aprox. US$ 107)

Sobre este alojamento

Deleite-se com uma ida ao spa, que oferece massagens, tratamentos corporais e tratamentos faciais. Se procura entretenimento e atividades recreativas, encontrará uma piscina interior, Sauna e uma sala de fitness aberta 24 horas. Wi-fi gráti...

Comodidades

Deleite-se com uma ida ao spa, que oferece massagens, tratamentos corporais e tratamentos faciais. Se procura entretenimento e atividades recreativas, encontrará uma piscina interior, Sauna e uma sala de fitness aberta 24 horas. Wi-fi grátis, serviços de concierge e uma loja de presentes/quiosque de jornais são algumas das comodidades adicionais disponíveis neste hotel.

Comodidades para negócios

As principais comodidades incluem acesso à internet com fios grátis, um business center e Check-in rápido. O hotel conta com transporte de/para o aeroporto (disponível 24 horas) mediante uma sobretaxa e há estacionamento grátis no local.

Restaurante

Termine o dia com uma bebida refrescante no bar/lounge. O hotel serve pequenos-almoços buffet diariamente entre as 6:30 e as 10:30 mediante uma sobretaxa.

Quartos

Sinta-se em casa num dos 233 quartos, com um frigorífico e um televisor LCD. As camas têm edredões de penas e roupa de alta qualidade, para um sono pleno de conforto. Ligue-se à internet com e sem fios gratuita para estar sempre contactável. Em alternativa, assista a uma seleção de canais via satélite. As casas de banho têm artigos de higiene exclusivos e secadores de cabelo.

Localização

Sofitel Hangzhou Westlake ficará numa localização central em Hangzhou, a 5 minuto(s) a pé de West Lake e a 3 minuto(s) de carro de Ponte Quebrada. Este hotel de luxo está a 3,5 km (2,2 mi) de Praça Wulin e a 3,6 km (2,3 mi) de Vila da Seda de Hangzhou.

O que há nas proximidades

West Lake(0.3 milhas)
Centro Comercial Westlake Yintai(0.3 milhas)
Parque N.º 2(0.5 milhas)
Rua Antiga de Qinghefang(0.6 milhas)
Praça Wushan(0.6 milhas)
Xihu Tiandi(0.6 milhas)
Pavilhão de Chenghuang(0.6 milhas)
Museu de Arte em Bronze de Zhu Bingren(0.6 milhas)
Antiga Residência de Hu Xueyan(0.7 milhas)
Parque Liulang Wenying(0.7 milhas)
Museu de História de Hangzhou(0.7 milhas)
Museu da Medicina Tradicional Chinesa(0.7 milhas)
Academia de Artes da China(0.8 milhas)
Mesquita da Fénix(0.9 milhas)
Mercado Nocturno de Wushan(0.9 milhas)
O aeroporto principal mais próximo é o de Hangzhou (HGH-Aeroporto Internacional de Xiaoshan)(23.1 milhas)

Estacionamento
Restaurante
Piscina
Centro de negócios
Serviço de quartos
Balcão de turismo

Localização

333 Westlake Avenue, Shangcheng District, Hangzhou, China

West Lake (0.3 milhas)

Centro Comercial Westlake Yintai (0.3 milhas)

Parque N.º 2 (0.5 milhas)

Rua Antiga de Qinghefang (0.6 milhas)

Praça Wushan (0.6 milhas)

Xihu Tiandi (0.6 milhas)

Mais informações sobre a localização

Opções de quartos

8

Quarto de Luxo, 1 cama king-size, Vista para a cidade

Detalhes do quarto

1 Cama De Casal Extragrande

Dormidas 2

484 ft²

Ar condicionado

Wi-Fi (gratuito)

Banheira de imersão

5

Quarto Superior, 2 camas individuais

Detalhes do quarto

2 Camas Individuais

Dormidas 2

377 ft²

Ar condicionado

Wi-Fi (gratuito)

Frigorífico

5

Quarto Superior, 2 camas individuais, Vista para a cidade

Detalhes do quarto

2 Camas Individuais

Dormidas 2

377 ft²

Ar condicionado

Wi-Fi (gratuito)

Frigorífico

9

Quarto de Luxo, 1 cama king-size

Detalhes do quarto

1 Cama De Casal Extragrande

Dormidas 2

484 ft²

Ar condicionado

Wi-Fi (gratuito)

Banheira de imersão

12

Suite, 1 cama king-size (Prestige)

Detalhes do quarto

1 Cama De Casal Extragrande

Dormidas 2

861 ft²

Área de refeições separada

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

5

Quarto Superior, 1 cama king-size, Vista para a cidade

Detalhes do quarto

1 Cama De Casal Extragrande

Dormidas 2

377 ft²

Ar condicionado

Wi-Fi (gratuito)

Frigorífico

6

Quarto Superior, 1 cama king-size

Detalhes do quarto

1 Cama De Casal Extragrande

Dormidas 2

377 ft²

Ar condicionado

Wi-Fi (gratuito)

Frigorífico

9

Suite Júnior, 1 cama king-size

Detalhes do quarto

1 Cama De Casal Extragrande

Dormidas 2

646 ft²

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

8

Quarto de Luxo, 1 cama king-size, acesso ao Club Lounge

Detalhes do quarto

1 Cama De Casal Extragrande

Dormidas 2

484 ft²

Ar condicionado

Wi-Fi (gratuito)

Banheira de imersão

1

Quarto de Luxo, 2 camas individuais

Detalhes do quarto

2 Camas Individuais

Dormidas 2

Ar condicionado

Wi-Fi (gratuito)

Frigorífico

8

Quarto de Luxo, 1 cama king-size, acesso ao Club Lounge, Vista para a cidade

Detalhes do quarto

1 Cama De Casal Extragrande

Dormidas 2

484 ft²

Ar condicionado

Wi-Fi (gratuito)

Banheira de imersão

Avaliações dos hóspedes sobre Sofitel Hangzhou Westlake

8.3

Muito Bom

Com base em 723 avaliações verificadas

Quem se hospeda aqui?

Negócios

36%

Casal

22%

Família

25%

Grupos

9%

Individual

6%

O que pensam os hóspedes

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

No Sofitel Hangzhou Westlake, viajantes elogiam consistentemente a localização central, junto ao Lago West, e o atendimento geralmente simpático, ao mesmo tempo em que notam instalações antigas e alguns problemas de manutenção ou ar condicionado nos quartos; a limpeza costuma ser boa e a qualidade do café da manhã varia de excelente a irregular.

Instalações

Limpeza

Quartos

Serviço

Localização

Restaurante

Isto foi útil?

O que pensam os hóspedes

No Sofitel Hangzhou Westlake, viajantes elogiam consistentemente a localização central, junto ao Lago West, e o atendimento geralmente simpático, ao mesmo tempo em que notam instalações antigas e alguns problemas de manutenção ou ar condicionado nos quartos; a limpeza costuma ser boa e a qualidade do café da manhã varia de excelente a irregular.

Muitos acham os quartos espaçosos e confortáveis, embora o Wi-Fi, os colchões e as casas de banho possam decepcionar devido à idade ou desgaste. O acesso ao lago é fácil, mas o trânsito ou as travessias podem ser inconvenientes para alguns hóspedes. Espere uma base conveniente com um serviço atencioso num hotel mais antigo, mas bem conservado.

Instalações

Limpeza

Quartos

Serviço

Localização

Restaurante

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Instalações

As instalações e áreas comuns parecem desatualizadas e abaixo do padrão de cinco estrelas para alguns, embora a manutenção seja geralmente aceitável.

Avaliações dos hóspedes relacionadas

10

Masato

7 de mai. de 2023

·

A estadia foi de 2 noites

プライベートなプールで家族と遊べる

プライベートなプールで家族と遊べる

4

JEAN

10 de jun. de 2024

·

A estadia foi de 1 noite

When you are familiar with the Accor brand, Sofitel means something in terms of overall quality of service, food and comfort. The Hangzhou westlake hotel is falling short in every aspect. The buffet has nothing to do with the standards of the brand and is closer to a 3 star hotel. The reception staff is willing to help, but besides that, you better run and hide: the bar tender telling you they ran out of champagne (yes in a Sofitel) and trying to sell you a poor sparkling wine, then leaving you the dark at 10.30pm after closing shop, the attendant of the wonton stand telling you abruptly that they are closed at 1.30pm when you just paid and the closing time is 2pm... This place is obviously lacking some professional management

When you are familiar with the Accor brand, Sofitel means something in terms of overall quality of service, food and comfort. The Hangzhou westlake hotel is falling short in every aspect. The buffet has nothing to do with the standards of the brand and is closer to a 3 star hotel. The reception staff is willing to help, but besides that, you better run and hide: the bar tender telling you they ran out of champagne (yes in a Sofitel) and trying to sell you a poor sparkling wine, then leaving you the dark at 10.30pm after closing shop, the attendant of the wonton stand telling you abruptly that they are closed at 1.30pm when you just paid and the closing time is 2pm... This place is obviously lacking some professional management

10

Jade

6 de jun. de 2025

·

A estadia foi de 2 noites

Loved staying here!!! Friendly staff. Comfortable and modern room and the highlight was the robots bringing room service. This hotel also offered a free washing machine and dryer to use. This was so handy after days of travelling.

Loved staying here!!! Friendly staff. Comfortable and modern room and the highlight was the robots bringing room service. This hotel also offered a free washing machine and dryer to use. This was so handy after days of travelling.

4

Youzhu

25 de out. de 2022

·

A estadia foi de 1 noite

设施过于老旧不推荐

设施过于老旧不推荐

4

Anaïs

26 de jul. de 2025

·

A estadia foi de 1 noite

Expérience mitigée dans ce Sofitel dont le fameux "rooftop" est réservé uniquement aux abonnés ALL (ce qui n'est aucunement mentionné dans leurs annonces) et mis en avant partout... Le service est quant à lui exécrable (hormis les bagagistes qui sont toujours souriants et prêts à vous aider), sinon on vous force à payer le petit-déjeuner en vous sortant un TPE à 7h du matin alors même que vous avez déjà payé le petit-déjeuner via Hotels.com et ils insistent, vous demandant le cas échéant d'aller voir l'accueil (alors qu'ils ont une ligne directe par téléphone). Le petit-déjeuner avait bien été réglé, mais aucune excuse, on vous place simplement. Très décevant pour un Sofitel, celui-ci n'est pas la hauteur

Expérience mitigée dans ce Sofitel dont le fameux "rooftop" est réservé uniquement aux abonnés ALL (ce qui n'est aucunement mentionné dans leurs annonces) et mis en avant partout... Le service est quant à lui exécrable (hormis les bagagistes qui sont toujours souriants et prêts à vous aider), sinon on vous force à payer le petit-déjeuner en vous sortant un TPE à 7h du matin alors même que vous avez déjà payé le petit-déjeuner via Hotels.com et ils insistent, vous demandant le cas échéant d'aller voir l'accueil (alors qu'ils ont une ligne directe par téléphone). Le petit-déjeuner avait bien été réglé, mais aucune excuse, on vous place simplement. Très décevant pour un Sofitel, celui-ci n'est pas la hauteur

8

Yang

18 de dez. de 2024

·

A estadia foi de 4 noites

Good location, but facilities a bit old.

Good location, but facilities a bit old.

8

JUNGHYUN

29 de out. de 2025

·

A estadia foi de 4 noites

The facility is quite old but maintained well. The breakfast buffet and customer service were satisfied.

The facility is quite old but maintained well. The breakfast buffet and customer service were satisfied.

4

Benjamin

18 de jan. de 2026

·

A estadia foi de 1 noite

Dated, room felt like a sauna, nothing like a Sofitel should be

Dated, room felt like a sauna, nothing like a Sofitel should be

10

Huo

11 de jun. de 2025

·

A estadia foi de 1 noite

They provided me with free wheelchair service. Everyone there was very friendly. I would like to go back!

They provided me with free wheelchair service. Everyone there was very friendly. I would like to go back!

6

Ka Fai Joseph

30 de nov. de 2025

·

A estadia foi de 2 noites

The hotel claims to be 5 stars but the lobby, facilities and staff manner are not up to this level. 4 stars at most. Dining choices and quality are not 5 stars too. In brief, not the Sofitel standard as expected. However, the room is spacious and very close to West Lake. Traffic around the hotel is pretty congested too. Would consider other 5 stars around the Lake in next trip.

The hotel claims to be 5 stars but the lobby, facilities and staff manner are not up to this level. 4 stars at most. Dining choices and quality are not 5 stars too. In brief, not the Sofitel standard as expected. However, the room is spacious and very close to West Lake. Traffic around the hotel is pretty congested too. Would consider other 5 stars around the Lake in next trip.

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Limpeza

Os quartos são geralmente muito limpos e bem cuidados, com o serviço de limpeza frequentemente elogiado. Alguns hóspedes notaram falhas e pequenas questões de manutenção na casa de banho.

Avaliações dos hóspedes relacionadas

10

Jianlong

22 de set. de 2023

·

Stayed for two nights and the experience is fantastic. The hotel is close to metro station and the west Lake is cross the street. Hotel is clean and staff is very polite and friendly. Breakfast has a lot of options and is good value for money. The cleaning lady who is responsible for 4th floor has done a great job to make my room clean and comfortable. Thanks for providing excellent customer experience.

Stayed for two nights and the experience is fantastic. The hotel is close to metro station and the west Lake is cross the street. Hotel is clean and staff is very polite and friendly. Breakfast has a lot of options and is good value for money. The cleaning lady who is responsible for 4th floor has done a great job to make my room clean and comfortable. Thanks for providing excellent customer experience.

10

zengqin

22 de fev. de 2026

·

A estadia foi de 4 noites

客房很整潔，但是早餐多樣性不夠，住的幾天都是一樣的。

客房很整潔，但是早餐多樣性不夠，住的幾天都是一樣的。

10

Arnaldo

29 de mar. de 2025

·

A estadia foi de 3 noites

Very well located, clean, good breakfast

Very well located, clean, good breakfast

10

Wei

4 de out. de 2023

·

A estadia foi de 3 noites

The hotel is located cross street distance from the world famous Westlake. The hotel rooms are super clean and spacious. The staff are well trained, but I found the male staff members were less patient than the female staff. Another thing should be improved is the transportation. The taxi or Uber drivers sometimes were not able to drive to the front of the lobby to pick up guests - inconvenient when with luggage.

The hotel is located cross street distance from the world famous Westlake. The hotel rooms are super clean and spacious. The staff are well trained, but I found the male staff members were less patient than the female staff. Another thing should be improved is the transportation. The taxi or Uber drivers sometimes were not able to drive to the front of the lobby to pick up guests - inconvenient when with luggage.

10

Kwok Wing

1 de dez. de 2025

·

A estadia foi de 2 noites

Clean room! Polite staff!

Clean room! Polite staff!

10

SANGHO

23 de nov. de 2025

·

A estadia foi de 2 noites

객실, 침구 다 깨끗하고 조식도 맛있어요

객실, 침구 다 깨끗하고 조식도 맛있어요

8

Vincent

8 de mar. de 2025

·

A estadia foi de 3 noites

Hotel staff was amazing. Positive attitude to serve their hotel guests all the time. Staff service definitely meets a five-star hotel standard. However, the condition of the room needs renovation. Uneven flooring on bathroom floor. Grout dropped off between tiles were seen around toilet area. Otherwise, had a good hotel stay.

Hotel staff was amazing. Positive attitude to serve their hotel guests all the time. Staff service definitely meets a five-star hotel standard. However, the condition of the room needs renovation. Uneven flooring on bathroom floor. Grout dropped off between tiles were seen around toilet area. Otherwise, had a good hotel stay.

8

JUNGHYUN

29 de out. de 2025

·

A estadia foi de 4 noites

The facility is quite old but maintained well. The breakfast buffet and customer service were satisfied.

The facility is quite old but maintained well. The breakfast buffet and customer service were satisfied.

6

Kim Hua

31 de dez. de 2023

·

A estadia foi de 4 noites

The housekeeping was not met. The cups weren’t washed. The beds weren’t tided properly. Some of our rubbish was also not cleared away. The service was not what we expected based on the reviews.

The housekeeping was not met. The cups weren’t washed. The beds weren’t tided properly. Some of our rubbish was also not cleared away. The service was not what we expected based on the reviews.

8

Hui Cheng

22 de nov. de 2024

·

A estadia foi de 3 noites

Sofitel Hangzhou is located right next to Westlake which is really convenient. Whilst the property is dated, we were surprised by the cleanliness. The staff is super friendly and never fail to attend to our needs. Breakfast was an excellent selection from chinese to western cuisine. They even offer a takeaway service for coffee & tea at breakfast. One downside is the mattress condition; it’s sunken and warrants a replacement.

Sofitel Hangzhou is located right next to Westlake which is really convenient. Whilst the property is dated, we were surprised by the cleanliness. The staff is super friendly and never fail to attend to our needs. Breakfast was an excellent selection from chinese to western cuisine. They even offer a takeaway service for coffee & tea at breakfast. One downside is the mattress condition; it’s sunken and warrants a replacement.

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Quartos

Os quartos são frequentemente espaçosos e confortáveis, mas muitos mencionam uma decoração desatualizada e desgaste, com algumas casas de banho precisando de renovação. Os relatos incluem ar condicionado fraco, colchões irregulares, vistas limitadas nos andares inferiores e Wi-Fi ocasionalmente instável.

Avaliações dos hóspedes relacionadas

2

CHEE YEN

9 de abr. de 2024

·

A estadia foi de 3 noites

- 5 stars Hotel without good air-conditioner - Not providing convenient room and comfort to the guests. - Staff Hotel not even solving guests complaint. - Air conditioner not running well, noisy room environment.

- 5 stars Hotel without good air-conditioner - Not providing convenient room and comfort to the guests. - Staff Hotel not even solving guests complaint. - Air conditioner not running well, noisy room environment.

8

Peng

15 de mai. de 2025

·

A estadia foi de 5 noites

Good breakfast. Nice environment. Clean place. The staff are nice. But the wifi is not working well.

Good breakfast. Nice environment. Clean place. The staff are nice. But the wifi is not working well.

10

Jade

6 de jun. de 2025

·

A estadia foi de 2 noites

Loved staying here!!! Friendly staff. Comfortable and modern room and the highlight was the robots bringing room service. This hotel also offered a free washing machine and dryer to use. This was so handy after days of travelling.

Loved staying here!!! Friendly staff. Comfortable and modern room and the highlight was the robots bringing room service. This hotel also offered a free washing machine and dryer to use. This was so handy after days of travelling.

6

Matt

29 de nov. de 2024

·

A estadia foi de 2 noites

The Bathrooms need to be updated

The Bathrooms need to be updated

8

Tzu-hui

19 de dez. de 2025

·

A estadia foi de 2 noites

入住2樓開窗看不到市景很失望，畢竟訂的是市景房，清潔人員陳松霞很棒，從住宿使用習慣協助調整房內用具，是優秀員工，很感謝他～

入住2樓開窗看不到市景很失望，畢竟訂的是市景房，清潔人員陳松霞很棒，從住宿使用習慣協助調整房內用具，是優秀員工，很感謝他～

8

Vincent

8 de mar. de 2025

·

A estadia foi de 3 noites

Hotel staff was amazing. Positive attitude to serve their hotel guests all the time. Staff service definitely meets a five-star hotel standard. However, the condition of the room needs renovation. Uneven flooring on bathroom floor. Grout dropped off between tiles were seen around toilet area. Otherwise, had a good hotel stay.

Hotel staff was amazing. Positive attitude to serve their hotel guests all the time. Staff service definitely meets a five-star hotel standard. However, the condition of the room needs renovation. Uneven flooring on bathroom floor. Grout dropped off between tiles were seen around toilet area. Otherwise, had a good hotel stay.

4

Benjamin

18 de jan. de 2026

·

A estadia foi de 1 noite

Dated, room felt like a sauna, nothing like a Sofitel should be

Dated, room felt like a sauna, nothing like a Sofitel should be

6

Hany

4 de abr. de 2025

·

A estadia foi de 3 noites

Old dated rooms and clean

Old dated rooms and clean

8

Hui Cheng

22 de nov. de 2024

·

A estadia foi de 3 noites

Sofitel Hangzhou is located right next to Westlake which is really convenient. Whilst the property is dated, we were surprised by the cleanliness. The staff is super friendly and never fail to attend to our needs. Breakfast was an excellent selection from chinese to western cuisine. They even offer a takeaway service for coffee & tea at breakfast. One downside is the mattress condition; it’s sunken and warrants a replacement.

Sofitel Hangzhou is located right next to Westlake which is really convenient. Whilst the property is dated, we were surprised by the cleanliness. The staff is super friendly and never fail to attend to our needs. Breakfast was an excellent selection from chinese to western cuisine. They even offer a takeaway service for coffee & tea at breakfast. One downside is the mattress condition; it’s sunken and warrants a replacement.

6

Ka Fai Joseph

30 de nov. de 2025

·

A estadia foi de 2 noites

The hotel claims to be 5 stars but the lobby, facilities and staff manner are not up to this level. 4 stars at most. Dining choices and quality are not 5 stars too. In brief, not the Sofitel standard as expected. However, the room is spacious and very close to West Lake. Traffic around the hotel is pretty congested too. Would consider other 5 stars around the Lake in next trip.

The hotel claims to be 5 stars but the lobby, facilities and staff manner are not up to this level. 4 stars at most. Dining choices and quality are not 5 stars too. In brief, not the Sofitel standard as expected. However, the room is spacious and very close to West Lake. Traffic around the hotel is pretty congested too. Would consider other 5 stars around the Lake in next trip.

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Serviço

O serviço é frequentemente descrito como simpático e prestativo, com a equipe se esforçando para ajudar. Alguns hóspedes vivenciaram falhas ou momentos pouco profissionais, especialmente nos restaurantes e na faturação.

Avaliações dos hóspedes relacionadas

10

Jianlong

22 de set. de 2023

·

Stayed for two nights and the experience is fantastic. The hotel is close to metro station and the west Lake is cross the street. Hotel is clean and staff is very polite and friendly. Breakfast has a lot of options and is good value for money. The cleaning lady who is responsible for 4th floor has done a great job to make my room clean and comfortable. Thanks for providing excellent customer experience.

Stayed for two nights and the experience is fantastic. The hotel is close to metro station and the west Lake is cross the street. Hotel is clean and staff is very polite and friendly. Breakfast has a lot of options and is good value for money. The cleaning lady who is responsible for 4th floor has done a great job to make my room clean and comfortable. Thanks for providing excellent customer experience.

4

JEAN

10 de jun. de 2024

·

A estadia foi de 1 noite

When you are familiar with the Accor brand, Sofitel means something in terms of overall quality of service, food and comfort. The Hangzhou westlake hotel is falling short in every aspect. The buffet has nothing to do with the standards of the brand and is closer to a 3 star hotel. The reception staff is willing to help, but besides that, you better run and hide: the bar tender telling you they ran out of champagne (yes in a Sofitel) and trying to sell you a poor sparkling wine, then leaving you the dark at 10.30pm after closing shop, the attendant of the wonton stand telling you abruptly that they are closed at 1.30pm when you just paid and the closing time is 2pm... This place is obviously lacking some professional management

When you are familiar with the Accor brand, Sofitel means something in terms of overall quality of service, food and comfort. The Hangzhou westlake hotel is falling short in every aspect. The buffet has nothing to do with the standards of the brand and is closer to a 3 star hotel. The reception staff is willing to help, but besides that, you better run and hide: the bar tender telling you they ran out of champagne (yes in a Sofitel) and trying to sell you a poor sparkling wine, then leaving you the dark at 10.30pm after closing shop, the attendant of the wonton stand telling you abruptly that they are closed at 1.30pm when you just paid and the closing time is 2pm... This place is obviously lacking some professional management

10

Wee Hong

26 de dez. de 2025

·

A estadia foi de 2 noites

Good service staff, environment, and location. One staff, Tim, provides absolutely good service to make sure we get our ride to our next destination smoothly.

Good service staff, environment, and location. One staff, Tim, provides absolutely good service to make sure we get our ride to our next destination smoothly.

4

Anaïs

26 de jul. de 2025

·

A estadia foi de 1 noite

Expérience mitigée dans ce Sofitel dont le fameux "rooftop" est réservé uniquement aux abonnés ALL (ce qui n'est aucunement mentionné dans leurs annonces) et mis en avant partout... Le service est quant à lui exécrable (hormis les bagagistes qui sont toujours souriants et prêts à vous aider), sinon on vous force à payer le petit-déjeuner en vous sortant un TPE à 7h du matin alors même que vous avez déjà payé le petit-déjeuner via Hotels.com et ils insistent, vous demandant le cas échéant d'aller voir l'accueil (alors qu'ils ont une ligne directe par téléphone). Le petit-déjeuner avait bien été réglé, mais aucune excuse, on vous place simplement. Très décevant pour un Sofitel, celui-ci n'est pas la hauteur

Expérience mitigée dans ce Sofitel dont le fameux "rooftop" est réservé uniquement aux abonnés ALL (ce qui n'est aucunement mentionné dans leurs annonces) et mis en avant partout... Le service est quant à lui exécrable (hormis les bagagistes qui sont toujours souriants et prêts à vous aider), sinon on vous force à payer le petit-déjeuner en vous sortant un TPE à 7h du matin alors même que vous avez déjà payé le petit-déjeuner via Hotels.com et ils insistent, vous demandant le cas échéant d'aller voir l'accueil (alors qu'ils ont une ligne directe par téléphone). Le petit-déjeuner avait bien été réglé, mais aucune excuse, on vous place simplement. Très décevant pour un Sofitel, celui-ci n'est pas la hauteur

10

Tin Kin

23 de jun. de 2025

·

A estadia foi de 2 noites

Excellent service. Value for money

Excellent service. Value for money

10

Haitian

23 de jan. de 2025

·

A estadia foi de 1 noite

Very nice location and great service👍

Very nice location and great service👍

10

Gregory

27 de out. de 2024

·

A estadia foi de 3 noites

The staff were very helpful and accommodating. Highly recommended!

The staff were very helpful and accommodating. Highly recommended!

8

Debbie Miu Kwan

25 de nov. de 2025

·

A estadia foi de 4 noites

The room was great and the staff was always courteous.

The room was great and the staff was always courteous.

10

Huo

11 de jun. de 2025

·

A estadia foi de 1 noite

They provided me with free wheelchair service. Everyone there was very friendly. I would like to go back!

They provided me with free wheelchair service. Everyone there was very friendly. I would like to go back!

10

Susan

29 de jul. de 2024

·

A estadia foi de 2 noites

It is crossing from west Lake, very friendly staff, great breakfast buffet, nice environment. Love the stay.

It is crossing from west Lake, very friendly staff, great breakfast buffet, nice environment. Love the stay.

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Localização

Localização excelente e acessível a pé, diretamente em frente ao Lago West e perto do transporte público. O trânsito ou as passagens de pedestres podem ser inconvenientes às vezes, especialmente para viajantes com mobilidade reduzida.

Avaliações dos hóspedes relacionadas

10

Jianlong

22 de set. de 2023

·

Stayed for two nights and the experience is fantastic. The hotel is close to metro station and the west Lake is cross the street. Hotel is clean and staff is very polite and friendly. Breakfast has a lot of options and is good value for money. The cleaning lady who is responsible for 4th floor has done a great job to make my room clean and comfortable. Thanks for providing excellent customer experience.

Stayed for two nights and the experience is fantastic. The hotel is close to metro station and the west Lake is cross the street. Hotel is clean and staff is very polite and friendly. Breakfast has a lot of options and is good value for money. The cleaning lady who is responsible for 4th floor has done a great job to make my room clean and comfortable. Thanks for providing excellent customer experience.

10

Minchuan

18 de jul. de 2024

·

A estadia foi de 2 noites

Next to the Westlake, very easy to access. Central location

Next to the Westlake, very easy to access. Central location

10

Wei

4 de out. de 2023

·

A estadia foi de 3 noites

The hotel is located cross street distance from the world famous Westlake. The hotel rooms are super clean and spacious. The staff are well trained, but I found the male staff members were less patient than the female staff. Another thing should be improved is the transportation. The taxi or Uber drivers sometimes were not able to drive to the front of the lobby to pick up guests - inconvenient when with luggage.

The hotel is located cross street distance from the world famous Westlake. The hotel rooms are super clean and spacious. The staff are well trained, but I found the male staff members were less patient than the female staff. Another thing should be improved is the transportation. The taxi or Uber drivers sometimes were not able to drive to the front of the lobby to pick up guests - inconvenient when with luggage.

8

Willy C.

3 de jan. de 2025

·

A estadia foi de 3 noites

5 minutes to West lake main entrance by just walking across underground . Descending stairs but by escalators in climbing back. Near shopping mall walk by 15 minutes. Malls have upper floor restaurants. Notable is Green Tea Chinese Restaurant with reasonably priced food.

5 minutes to West lake main entrance by just walking across underground . Descending stairs but by escalators in climbing back. Near shopping mall walk by 15 minutes. Malls have upper floor restaurants. Notable is Green Tea Chinese Restaurant with reasonably priced food.

10

Bradley

30 de jun. de 2025

·

A estadia foi de 2 noites

Lovely hotel amazing location

Lovely hotel amazing location

10

Thu

16 de set. de 2025

·

A estadia foi de 3 noites

Great location and service.

Great location and service.

8

seulki

1 de jun. de 2025

·

A estadia foi de 4 noites

서호 바로앞에 있어서 좋음

서호 바로앞에 있어서 좋음

6

WEIRAN

9 de out. de 2024

·

A estadia foi de 1 noite

Very inconvenient to cross to place of interest. Especially to elderly

Very inconvenient to cross to place of interest. Especially to elderly

10

Gail

18 de jun. de 2024

·

A estadia foi de 2 noites

Convent location a block from West Lake, clean comfortable facility, would stay here again.

Convent location a block from West Lake, clean comfortable facility, would stay here again.

6

Ka Fai Joseph

30 de nov. de 2025

·

A estadia foi de 2 noites

The hotel claims to be 5 stars but the lobby, facilities and staff manner are not up to this level. 4 stars at most. Dining choices and quality are not 5 stars too. In brief, not the Sofitel standard as expected. However, the room is spacious and very close to West Lake. Traffic around the hotel is pretty congested too. Would consider other 5 stars around the Lake in next trip.

The hotel claims to be 5 stars but the lobby, facilities and staff manner are not up to this level. 4 stars at most. Dining choices and quality are not 5 stars too. In brief, not the Sofitel standard as expected. However, the room is spacious and very close to West Lake. Traffic around the hotel is pretty congested too. Would consider other 5 stars around the Lake in next trip.

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Restaurante

O pequeno-almoço é frequentemente elogiado pela qualidade e variedade, mas vários hóspedes acharam a variedade ou o padrão abaixo das expectativas. Ocasionalmente, foram reportadas questões de serviço.

Avaliações dos hóspedes relacionadas

10

zengqin

22 de fev. de 2026

·

A estadia foi de 4 noites

客房很整潔，但是早餐多樣性不夠，住的幾天都是一樣的。

客房很整潔，但是早餐多樣性不夠，住的幾天都是一樣的。

10

Arnaldo

29 de mar. de 2025

·

A estadia foi de 3 noites

Very well located, clean, good breakfast

Very well located, clean, good breakfast

4

JEAN

10 de jun. de 2024

·

A estadia foi de 1 noite

When you are familiar with the Accor brand, Sofitel means something in terms of overall quality of service, food and comfort. The Hangzhou westlake hotel is falling short in every aspect. The buffet has nothing to do with the standards of the brand and is closer to a 3 star hotel. The reception staff is willing to help, but besides that, you better run and hide: the bar tender telling you they ran out of champagne (yes in a Sofitel) and trying to sell you a poor sparkling wine, then leaving you the dark at 10.30pm after closing shop, the attendant of the wonton stand telling you abruptly that they are closed at 1.30pm when you just paid and the closing time is 2pm... This place is obviously lacking some professional management

When you are familiar with the Accor brand, Sofitel means something in terms of overall quality of service, food and comfort. The Hangzhou westlake hotel is falling short in every aspect. The buffet has nothing to do with the standards of the brand and is closer to a 3 star hotel. The reception staff is willing to help, but besides that, you better run and hide: the bar tender telling you they ran out of champagne (yes in a Sofitel) and trying to sell you a poor sparkling wine, then leaving you the dark at 10.30pm after closing shop, the attendant of the wonton stand telling you abruptly that they are closed at 1.30pm when you just paid and the closing time is 2pm... This place is obviously lacking some professional management

10

SANGHO

23 de nov. de 2025

·

A estadia foi de 2 noites

객실, 침구 다 깨끗하고 조식도 맛있어요

객실, 침구 다 깨끗하고 조식도 맛있어요

4

Anaïs

26 de jul. de 2025

·

A estadia foi de 1 noite

Expérience mitigée dans ce Sofitel dont le fameux "rooftop" est réservé uniquement aux abonnés ALL (ce qui n'est aucunement mentionné dans leurs annonces) et mis en avant partout... Le service est quant à lui exécrable (hormis les bagagistes qui sont toujours souriants et prêts à vous aider), sinon on vous force à payer le petit-déjeuner en vous sortant un TPE à 7h du matin alors même que vous avez déjà payé le petit-déjeuner via Hotels.com et ils insistent, vous demandant le cas échéant d'aller voir l'accueil (alors qu'ils ont une ligne directe par téléphone). Le petit-déjeuner avait bien été réglé, mais aucune excuse, on vous place simplement. Très décevant pour un Sofitel, celui-ci n'est pas la hauteur

Expérience mitigée dans ce Sofitel dont le fameux "rooftop" est réservé uniquement aux abonnés ALL (ce qui n'est aucunement mentionné dans leurs annonces) et mis en avant partout... Le service est quant à lui exécrable (hormis les bagagistes qui sont toujours souriants et prêts à vous aider), sinon on vous force à payer le petit-déjeuner en vous sortant un TPE à 7h du matin alors même que vous avez déjà payé le petit-déjeuner via Hotels.com et ils insistent, vous demandant le cas échéant d'aller voir l'accueil (alors qu'ils ont une ligne directe par téléphone). Le petit-déjeuner avait bien été réglé, mais aucune excuse, on vous place simplement. Très décevant pour un Sofitel, celui-ci n'est pas la hauteur

10

Jie

2 de ago. de 2025

·

A estadia foi de 7 noites

Excellent hotel with great buffet breakfast and very friendly hotel staff

Excellent hotel with great buffet breakfast and very friendly hotel staff

8

JUNGHYUN

29 de out. de 2025

·

A estadia foi de 4 noites

The facility is quite old but maintained well. The breakfast buffet and customer service were satisfied.

The facility is quite old but maintained well. The breakfast buffet and customer service were satisfied.

8

Hui Cheng

22 de nov. de 2024

·

A estadia foi de 3 noites

Sofitel Hangzhou is located right next to Westlake which is really convenient. Whilst the property is dated, we were surprised by the cleanliness. The staff is super friendly and never fail to attend to our needs. Breakfast was an excellent selection from chinese to western cuisine. They even offer a takeaway service for coffee & tea at breakfast. One downside is the mattress condition; it’s sunken and warrants a replacement.

Sofitel Hangzhou is located right next to Westlake which is really convenient. Whilst the property is dated, we were surprised by the cleanliness. The staff is super friendly and never fail to attend to our needs. Breakfast was an excellent selection from chinese to western cuisine. They even offer a takeaway service for coffee & tea at breakfast. One downside is the mattress condition; it’s sunken and warrants a replacement.

6

Ka Fai Joseph

30 de nov. de 2025

·

A estadia foi de 2 noites

The hotel claims to be 5 stars but the lobby, facilities and staff manner are not up to this level. 4 stars at most. Dining choices and quality are not 5 stars too. In brief, not the Sofitel standard as expected. However, the room is spacious and very close to West Lake. Traffic around the hotel is pretty congested too. Would consider other 5 stars around the Lake in next trip.

The hotel claims to be 5 stars but the lobby, facilities and staff manner are not up to this level. 4 stars at most. Dining choices and quality are not 5 stars too. In brief, not the Sofitel standard as expected. However, the room is spacious and very close to West Lake. Traffic around the hotel is pretty congested too. Would consider other 5 stars around the Lake in next trip.

10

Susan

29 de jul. de 2024

·

A estadia foi de 2 noites

It is crossing from west Lake, very friendly staff, great breakfast buffet, nice environment. Love the stay.

It is crossing from west Lake, very friendly staff, great breakfast buffet, nice environment. Love the stay.

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

6

edwin

há 2 semanas

·

A estadia foi de 1 noite

Voor mij was het bed veel te hard, de rest was niks op aan te merken

Voor mij was het bed veel te hard, de rest was niks op aan te merken

8

yongchul

há 3 semanas

·

A estadia foi de 3 noites

주변 상점 괞찬아요 그리고 객실이 깨끗합니다.

주변 상점 괞찬아요 그리고 객실이 깨끗합니다.

6

Mary

há 3 semanas

·

A estadia foi de 5 noites

Hotel is dated and due for an upgrade. The pool is small and old. Unsmiling reception and poor first impression as we discovered the aircon was faulty after unpacking then the safe didn’t work after we changed rooms. Spoken English is limited. However, breakfast was really great with a huge selection of dishes. Good location close to West Lake but underpass to reach it has many steep stairs.

Hotel is dated and due for an upgrade. The pool is small and old. Unsmiling reception and poor first impression as we discovered the aircon was faulty after unpacking then the safe didn’t work after we changed rooms. Spoken English is limited. However, breakfast was really great with a huge selection of dishes. Good location close to West Lake but underpass to reach it has many steep stairs.

2

Chun Hoe

há 3 semanas

·

A estadia foi de 2 noites

It’s a very very old purely maintained hotel. Super disappointed with my stay.

It’s a very very old purely maintained hotel. Super disappointed with my stay.

10

Giulio

21 de ago. de 2026

·

A estadia foi de 2 noites

Albergo di lusso a due passi dal Lago Occidentale e a distanza pedonale (10-15 minuti) da due linee di metropolitana che collegano il centro di Hangzhou con l'aeroporto. Colazione strepitosa con una scelta infinita di opzioni dolci e salate.

Albergo di lusso a due passi dal Lago Occidentale e a distanza pedonale (10-15 minuti) da due linee di metropolitana che collegano il centro di Hangzhou con l'aeroporto. Colazione strepitosa con una scelta infinita di opzioni dolci e salate.

Políticas da propriedade

Instruções de check-in

Tudo o que precisa de saber para um check-in tranquilo.

Check-in

Check-out

De 14:00 a 00:00

Antes das 12:00

Caução

Para esta propriedade, terá de pagar a seguinte caução totalmente reembolsável.

É bom saber

Políticas adicionais e informações sobre esta propriedade.

Extras opcionais

Serviços adicionais pagos que pode solicitar.

Alguma questão?

As respostas instantâneas da IA são baseadas nas informações do hotel

Preços para as próximas datas

setembro 2026

outubro 2026

Mais barato

Mais caro

Preço médio por noite em todas as ofertas, impostos e taxas incluídos.

Preços em USD para 2 hóspedes atualizados diariamente.

2026-09-24: NO DATA
2026-09-25: 134.06781013676454USD
2026-09-26: 130.72684722959136USD
2026-09-27: 104.25979349943542USD
2026-09-28: 92.37590385122681USD
2026-09-29: 104.18834597947692USD
2026-09-30: 95.45362578022765USD
2026-10-01: 131.4549405908432USD
2026-10-02: 161.95923139814758USD
2026-10-03: 163.50140559355162USD
2026-10-04: 155.01315151049803USD
2026-10-05: 132.50926110201263USD
2026-10-06: 111.37412638320923USD
2026-10-07: 111.37412638320923USD
2026-10-08: 111.23157049291228USD
2026-10-09: 111.44133018484497USD
2026-10-10: 111.34159410811614USD
2026-10-11: 111.31810582289123USD
2026-10-12: 125.16633267817687USD
2026-10-13: 149.96611817999266USD
2026-10-14: 162.2097499174957USD
2026-10-15: 162.471399501297USD
2026-10-16: 190.63415785101319USD
2026-10-17: 171.21820734085082USD
2026-10-18: 139.10849528207396USD
2026-10-19: 125.16633267817687USD
2026-10-20: 162.29585913641358USD
2026-10-21: 162.24888256596375USD
2026-10-22: 151.6650490690155USD
2026-10-23: 154.4127871138458USD
2026-10-24: 153.0976344564209USD
2026-10-25: 118.39154074094391USD
2026-10-26: 127.39805022801971USD
2026-10-27: 137.39979862322235USD
2026-10-28: 155.721939431839USD
2026-10-29: 141.5013610783081USD
2026-10-30: 141.5013610783081USD
2026-10-31: 155.70901696170043USD
2026-11-01: 127.40828558963013USD
2026-11-02: 127.39805022801971USD
2026-11-03: 127.40828558963013USD
2026-11-04: 127.39805022801971USD
2026-11-05: 127.39805022801971USD
2026-11-06: 127.40828558963013USD
2026-11-07: 141.5013610783081USD
2026-11-08: 126.24844606590271USD
2026-11-09: 131.7533661680603USD
2026-11-10: 127.38947582993316USD
2026-11-11: 127.40828558963013USD
2026-11-12: 127.41467725554656USD
2026-11-13: 120.07794918245696USD
2026-11-14: 141.5013610783081USD
2026-11-15: 127.38947582993316USD
2026-11-16: 127.40828558963013USD
2026-11-17: 127.41467725554656USD
2026-11-18: 127.41467725554656USD
2026-11-19: 127.40828558963013USD
2026-11-20: 127.39805022801971USD
2026-11-21: 141.56703435858154USD
2026-11-22: 127.41467725554656USD
2026-11-23: 127.40828558963013USD
2026-11-24: 132.816069762146USD

Os funcionários da receção irão receber os clientes à chegada. A informação fornecida pelo alojamento pode ser traduzida recorrendo a ferramentas de tradução automática. O spa deste alojamento não estará disponível até novo aviso.

Terá de pagar a seguinte caução totalmente reembolsável.

Deposit: CNY 500 per accommodation, per night

Podem aplicar-se sobretaxas por pessoa extra, variando consoante a política do alojamento.
No check-in, terá de apresentar identificação oficial com fotografia, bem como um cartão de crédito ou de débito ou depósito em numerário para cobrir eventuais despesas suplementares.
Os pedidos especiais estão sujeitos a disponibilidade no momento do check-in e poderão incorrer em custos adicionais. Não é possível garantir pedidos especiais.
Este alojamento aceita cartões de crédito, cartões de débito e numerário
O alojamento dispõe dos seguintes elementos de segurança: extintor, detetor de fumo, sistema de segurança, kit de primeiros socorros e grades de segurança nas janelas.
O alojamento indica que segue as práticas de limpeza e desinfeção descritas nas recomendações da ALLSAFE (Accor Hotels).
Nota: as normas culturais e as políticas aplicáveis aos clientes poderão variar consoante o país e o alojamento. As políticas apresentadas são fornecidas pelo alojamento.

Estão disponíveis a pedido artigos pessoais descartáveis, como escova de dentes, pasta de dentes, pente, sabão, champô e chinelos.

A piscina está aberta das 12:00 às 20:00.
Terá de efetuar uma reserva se quiser aceder a tratamentos de spa. As reservas poderão ser efetuadas contactando Este hotel antes da chegada, utilizando as informações que constam na sua confirmação de reserva.
O alojamento permite a estadia grátis de 1 criança com idade igual ou inferior a 11 anos, desde que ocupe o mesmo quarto que os pais ou responsáveis e utilize as camas existentes.
O alojamento dispõe de quartos contíguos/comunicantes, sujeitos a disponibilidade. Contacte diretamente o alojamento através do número de telefone incluído na confirmação de reserva.
Não são permitidos animais de estimação neste alojamento, incluindo animais de assistência.
Não é necessário automóvel para aceder ao alojamento.

Tarifa de pequeno-almoço buffet: 188 CNY por pessoa (valor aproximado)
Tarifa de transporte (aeroporto): 550 CNY por veículo (só ida)
Cama desdobrável: 288.0 CNY por noite

A lista anterior pode não estar completa. As taxas e os depósitos podem não incluir impostos e estão sujeitos a alterações.