Is parking available at the hotel?

Limited parking is available on-site, but height restrictions apply. No reservation is required.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6:30 AM to 10:30 AM for a fee of approximately CNY 68 for adults and children. Children aged 6 and younger eat free breakfast.

Are pets allowed at the property?

No pets and no service animals are allowed at this property.

What are the check-in and check-out times?

Check-in is from 3:00 PM to 6:00 PM, and check-out is until 12:00 PM. Late check-in may incur a fee of 50% of the room rate for arrivals between 1:00 PM and 6:00 PM.

What accessibility features are available for guests with disabilities?

The property offers step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility are not provided.

Where is the hotel located in relation to key attractions?

The hotel is located in the heart of Suzhou, a 5-minute drive from Shantang Street and Suzhou Museum. It is approximately 3.5 miles (5.6 km) from Humble Administrator's Garden and 4.5 miles (7.3 km) from Hanshan Temple.

Does the hotel have a swimming pool?

Yes, the hotel features both an indoor pool and an outdoor heated pool. The seasonal outdoor pool is open from June to September, and pool access is available from 7:00 AM to 9:30 PM.

What are the policies for children staying at the hotel?

Children aged 17 years and younger can stay free when occupying the parent or guardian's room, using existing bedding, up to two children per registered adult.

Are extra beds or cribs available at the hotel?

The property offers rollaway beds for a fee of CNY 300.0 per day, and advance request or confirmation is required for availability.

Pan Pacific Suzhou Hotel in Suzhou

Average nightly price at Pan Pacific Suzhou by month, last 12 months (USD)
Month	Average price
January	US$62
February	US$85
March	US$73
April	US$89
May	US$94
June	US$73
July	US$80
August	US$77
September	US$70
October	US$95
November	US$88
December	US$200

What guests think

At Pan Pacific Suzhou, travellers praise the grand, traditional architecture, expansive garden setting, spacious rooms, and helpful staff, while recurring downsides include weaker air-conditioning, thin walls, occasional dated upkeep, and limited dining or room-service options.

The resort-like complex offers direct access to the Panmen Scenic Area, indoor and outdoor pools, and free self-service laundry, plus occasional hanfu experiences. The location is scenic and generally convenient via buses or nearby metro, but reaching major tourist zones can take longer, and some drivers find the entrances confusing. Overall, expect a tranquil, heritage-style base with exceptional grounds, balanced by some comfort and convenience trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Extensive on-site amenities include indoor and outdoor pools, large gardens with direct Panmen access, and free self-service laundry, plus hanfu experiences for guests. Some note limited parking and a sprawling layout that can be confusing.

Related guest reviews

10

Joanelle

22 Dec 2025

·

Stayed 2 nights

hotel looks like a palace and the garden is linked to a beautiful place of interest which hotel guests can gain free entry and also get 1 hour of complimentary ancient dressing

10

Graham

20 Sept 2025

·

Stayed 2 nights

Historical hotel but recently refurbished! All facilities that might be expected and a wide variety of choice for breakfast. Situated as part of the Panmen gardens and free entry with your room key!

10

Olivia

20 Sept 2025

·

Stayed 4 nights

We are a family of four with two kids, 11 and 7. We enjoyed staying at the hotel. The room is clean and organized, the food at hotel restaurant is great plus there’s an indoor and outdoor swimming pool.

8

Ngoc

15 Apr 2025

·

Stayed 2 nights

Beautiful hotel, breakfast buffet was just ok. Indoor and outdoor pools, amazing chinese gardens all around and laundry facility.

10

Ngai

22 Oct 2024

·

Stayed 2 nights

Overall environment of the hotel and free access traditional park. There are no similar hotels like this.

6

Ta Chun

30 Jul 2024

·

Stayed 1 night

訂了三人間, 還帶陽台的, 沒想到房內小到可憐, 陽台外也沒啥風景, 住二樓直接被一樓遊客看光屋內. 早餐還要另外付費, 參觀看了菜色與一般三星酒店沒多大差異. 地庫停車位更是少得可憐, 車距又小又擁擠. 唯一優點便是位於盤門景區, 盡攬景區早晚景色各異美景, 可省去入園門票. 以後若要再來, 我會選隔壁的吳宮御宴酒店試試

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10

YU

11 Dec 2023

·

Stayed 2 nights

飯店環境,景色怡人,但因地方太大,check-in時因櫃台沒告知我們住房棟別導致們拉著行李到處找房間,這是唯一的缺點.食物,環境,景觀超讚!

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10

Kenny

12 Nov 2024

·

Stayed 2 nights

Amazing amenities located on the property including a massive garden, delicious restaurant, and koi fish pond. Also free laundry service was a major plus. Staff were friendly and helpful.

10

Kam

26 Apr 2025

·

Stayed 6 nights

It’s more like a resort than a regular hotel. It has a private park on site.

10

Pei Wen

27 Dec 2024

·

Stayed 4 nights

First of all, Pan Pac Suzhou (吴宫) is definitely worth the price. The scenery within the hotel premise is really fantastic, tranquil and serene. Makes you feel like you just stepped into a majestic chinese mansion. Breakfast buffet was so super good ! We had lunch at the Haitianlo restaurant, the food was very nice and affordable! There is a laundry room at lvl 1 with free washer dryer and detergent, laundry bags were provided too. The indoor pool was heated and there was a lifeguard on duty. Our room was at the XiXiaLou side. The hotel staff were very ftiendly and helpful, doorman was also very helpful! I would definitely return here if I come to Suzhou again. Would recommend to friends and family too.

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Cleanliness

Many guests describe rooms as very clean, but recurring issues include dusty or dirty air-conditioning, occasional odors, and some dated or dusty furnishings or balconies. Overall cleanliness feels mixed depending on the room.

Related guest reviews

8

CHANG

22 Apr 2024

·

Stayed 2 nights

This is my first trip with my mother. I chose this hotel because I liked 5-stars . The temperature in the room for three days was 27 degrees. I tried to adjust the air conditioner without any improvement, so that it was difficult to sleep at night. Finally, when I tried to check the air conditioner, The inside was really dirty, and it was so full of dust that the cold wind could no longer blow out. It is hard to imagine what kind of air we are breathing these days. This is a completely unacceptable situation. Due to the tight schedule, we cannot complain at that time, but I will keep following up, hoping that the situation will change.

10

Julie

21 Oct 2025

·

Stayed 2 nights

Room was super clean. Staffs were friendly and helpful. Will definitely come back to this hotel in future when re-visiting Suzhou.

10

Jie

23 Sept 2025

·

Stayed 3 nights

So beautiful hotel, the room was every clean with beautiful balcony and garden view, hai tien lo restaurant dining was delicious, and I want specially thanks 谈星余，郑明泽，孙智慧，非常感谢他们的热情专业的服务态度。

10

Xianzhong

4 Jan 2026

·

Stayed 2 nights

The hotel location is excellent. Its garden style makes it unique and gorgeous. The room is spacious and super clean. The bed is very comfortable. The restaurants serve high quality food for reasonable prices. All staff members are very friendly and attentive. They try to help you with anything you need.

10

Angie

28 Apr 2025

·

Stayed 3 nights

Overall we’re good only a bit dusty room and skins were itching when sitting on the chairs, we used towels to covered the chairs. 😛😅

10

Olivia

20 Sept 2025

·

Stayed 4 nights

We are a family of four with two kids, 11 and 7. We enjoyed staying at the hotel. The room is clean and organized, the food at hotel restaurant is great plus there’s an indoor and outdoor swimming pool.

6

Carol

18 Mar 2024

·

Stayed 2 nights

The hotel room feels old and not well maintained. The balcony is quite dirty. The checkin staff were busy with all the checkin and fails to acknowledge our presence even though they are not attending to us. Notwithstanding, the hotel provide free pass to Pan Men attraction. The noodle restaurant within the hotel offers decent selection of food and they are quite tasty. Location of the hotel is relatively near to some attractions. I like that the hotel provide a map showing the attractions around suzhou. I would like to commend the bell boy who helped us in booking the taxi using his phone and giving us some information which makes the hotel more pleasant. Kudos to the bell boy.

8

Leslie

13 Dec 2025

·

Stayed 2 nights

Nice room. Staff are attentive. Good and clean room.

6

Lan

1 Dec 2023

·

Stayed 15 nights

The rooms we had were noisy and mine had an old carpet smell. This hotel is due for a renovation and upgrades.

10

Kelvin

23 Sept 2025

·

Stayed 2 nights

Spacious and clean room. Helpful and friendly staff. Restaurants inside hotel were good. Beautiful architecture. Balcony has great view to a beautiful park. Right next to an attraction of old tower and park.

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Rooms

Rooms are generally spacious and traditionally styled, with some suites offering balconies and garden views. However, thin walls, inconsistent air-conditioning or water pressure, some dated fittings, and a few smaller or poorly oriented rooms are noted.

Related guest reviews

10

Ying

17 Jun 2025

·

Stayed 1 night

It’s very nice property. We booked a two bedroom executive suite with great view out of the tower. We also try the breakfast buffet with very reasonable price and great election of both Westin and Chinese style breakfast.

4

So

18 Mar 2024

·

Stayed 2 nights

來蘇州旅遊選了這酒店。進房間看了這沒景的窗就後悔了。窗外看白牆，房內坐椅是背著電視，完全不人性化。房內空調只有暖氣。晚上要開窗才行。房內隔音特差，早上都聽著行李在房外拖在石地的聲音。

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8

Alice

5 Nov 2025

·

Stayed 3 nights

Hotel is beautiful, room size is good. Room is clean with good amenities.

6

Carol

18 Mar 2024

·

Stayed 2 nights

The hotel room feels old and not well maintained. The balcony is quite dirty. The checkin staff were busy with all the checkin and fails to acknowledge our presence even though they are not attending to us. Notwithstanding, the hotel provide free pass to Pan Men attraction. The noodle restaurant within the hotel offers decent selection of food and they are quite tasty. Location of the hotel is relatively near to some attractions. I like that the hotel provide a map showing the attractions around suzhou. I would like to commend the bell boy who helped us in booking the taxi using his phone and giving us some information which makes the hotel more pleasant. Kudos to the bell boy.

10

mario

25 May 2025

·

Stayed 2 nights

Albergo eccellente. Tanto da camminare per raggiungere le camere. La camera familiare, presa per 3 adulti, era dotata di giocattoli per bambini (Incl tenda indiana), angolo cottura, 2

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6

Ta Chun

30 Jul 2024

·

Stayed 1 night

訂了三人間, 還帶陽台的, 沒想到房內小到可憐, 陽台外也沒啥風景, 住二樓直接被一樓遊客看光屋內. 早餐還要另外付費, 參觀看了菜色與一般三星酒店沒多大差異. 地庫停車位更是少得可憐, 車距又小又擁擠. 唯一優點便是位於盤門景區, 盡攬景區早晚景色各異美景, 可省去入園門票. 以後若要再來, 我會選隔壁的吳宮御宴酒店試試

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10

Geaik Theng

3 Nov 2024

·

Stayed 2 nights

Nice looking hotel. From the outside looks like ancient temple. The water supply in the rooms was not strong. The breakfast was go oh d as they have a variety of food. Overall,was good and nice.

10

Xin Yun

17 Nov 2025

·

Stayed 5 nights

booked pan pac suzhou to celebrate my boyfriends birthday. the staff prepared a whole cake with candles, disposable plates, and a birthday crown for us enjoy. the entire hotel summarises the suzhou experience you will have. even if you are unable to make it to the popular touristy spots, you have a pagoda and secret garden exclusive for hotel guests right at your door. the location will take you slightly longer to reach the main area of suzhou due to the traffic. however, if you are looking for quiet sanctuary with everything you need, then this is is the hotel for you. the hospitality is excellent and pan pac suzhou looks like a museum by itself. they have a very detailed map to help tourists plan their trip around suzhou as well. little downside: the walls of the hotel room is thin (as is most hotels in china). but that shouldn't deter you from booking at all. you will not regret staying here!

10

Kelvin

23 Sept 2025

·

Stayed 2 nights

Spacious and clean room. Helpful and friendly staff. Restaurants inside hotel were good. Beautiful architecture. Balcony has great view to a beautiful park. Right next to an attraction of old tower and park.

8

Thu

13 Sept 2025

·

Stayed 3 nights

Hotel staff are very nice and helpful even though there are only few who speak English. I inquired about private transportation service to Hangzhou. The young man (I should have asked for his name) got my info, and later came to my room and confirmed the booking. Great service! Minus one star for this rating is the room soundproof is very poor. We can hear everything in the hallway; people talk loud and run around late at night, and we hear it all.

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Service

Service is widely praised as friendly, attentive, and helpful, with thoughtful touches for celebrations and proactive assistance. A few guests mention inconsistent training, slower check-in acknowledgment, limited English ability, or missed communication about perks.

Related guest reviews

10

Long

10 Aug 2025

·

Stayed 1 night

I only stayed for two nights, but my experience at **Pan Pacific Suzhou** was fantastic. The hotel is beautiful, impeccably clean, and offers a luxurious yet comfortable atmosphere. What truly stood out was the **exceptional customer service**. When I accidentally left my necklace behind, the staff went above and beyond to ensure its safe return—sending it to my next hotel in Shanghai **the very next day**! Their honesty, efficiency, and kindness reflect the hotel’s commitment to guest satisfaction. Highly recommend this hotel for its **prime location, pristine rooms, and thoughtful service**. I’ll definitely stay here again on my next visit to Suzhou!

10

Paoyun

28 May 2025

·

Stayed 2 nights

2 employees were very nice and help a lot. Wang Jing and Hardy. Very kind and passionate.

10

Julie

21 Oct 2025

·

Stayed 2 nights

Room was super clean. Staffs were friendly and helpful. Will definitely come back to this hotel in future when re-visiting Suzhou.

10

Xi

3 Nov 2025

·

Stayed 5 nights

The room is clean. Environment good. The caretaker is excellent, especially Li Qin.

10

Xianzhong

4 Jan 2026

·

Stayed 2 nights

The hotel location is excellent. Its garden style makes it unique and gorgeous. The room is spacious and super clean. The bed is very comfortable. The restaurants serve high quality food for reasonable prices. All staff members are very friendly and attentive. They try to help you with anything you need.

10

S H

22 Apr 2025

·

Stayed 5 nights

The service is fantastic, especially bravo to Miss Wang and Ms Mia from concierge, even though they are just intern, but the quality of service they provided is way beyond expectation.

10

Hiu-Man

17 Apr 2025

·

Stayed 3 nights

Staff from front door manager, bus boy, buffet waiters all show lack of trainings. No big deal. Wonderful place, an unique experience. Definitely will come back again since the price is very reasonable.

6

Carol

18 Mar 2024

·

Stayed 2 nights

The hotel room feels old and not well maintained. The balcony is quite dirty. The checkin staff were busy with all the checkin and fails to acknowledge our presence even though they are not attending to us. Notwithstanding, the hotel provide free pass to Pan Men attraction. The noodle restaurant within the hotel offers decent selection of food and they are quite tasty. Location of the hotel is relatively near to some attractions. I like that the hotel provide a map showing the attractions around suzhou. I would like to commend the bell boy who helped us in booking the taxi using his phone and giving us some information which makes the hotel more pleasant. Kudos to the bell boy.

10

Xin Yun

17 Nov 2025

·

Stayed 5 nights

booked pan pac suzhou to celebrate my boyfriends birthday. the staff prepared a whole cake with candles, disposable plates, and a birthday crown for us enjoy. the entire hotel summarises the suzhou experience you will have. even if you are unable to make it to the popular touristy spots, you have a pagoda and secret garden exclusive for hotel guests right at your door. the location will take you slightly longer to reach the main area of suzhou due to the traffic. however, if you are looking for quiet sanctuary with everything you need, then this is is the hotel for you. the hospitality is excellent and pan pac suzhou looks like a museum by itself. they have a very detailed map to help tourists plan their trip around suzhou as well. little downside: the walls of the hotel room is thin (as is most hotels in china). but that shouldn't deter you from booking at all. you will not regret staying here!

8

Thu

13 Sept 2025

·

Stayed 3 nights

Hotel staff are very nice and helpful even though there are only few who speak English. I inquired about private transportation service to Hangzhou. The young man (I should have asked for his name) got my info, and later came to my room and confirmed the booking. Great service! Minus one star for this rating is the room soundproof is very poor. We can hear everything in the hallway; people talk loud and run around late at night, and we hear it all.

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AI-generated summary based on recent guest reviews

Location

Right beside the Panmen Scenic Area with free guest access, offering tranquil grounds and photogenic surroundings. Getting to central sights can take longer, though buses and a nearby metro help, and some drivers find the entrances confusing.

Related guest reviews

10

Ricardo T

3 Nov 2025

·

Stayed 1 night

Hotel espetacular, quarto amplo limpo e confortável, café da manhã muito bom, próximo de metrô e tem um parque cênico nos fundos que é fantástico a noite

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10

Maria

29 Apr 2024

·

Stayed 2 nights

Beautiful hotel with the added perk of the free entrance to the Panmen park until 9pm. Rooms were ok and the grounds were spectacular although the location wasn’t really ideal in the end

10

Rongxuan

14 Jun 2025

·

Stayed 2 nights

The Panmen area is excellent!

10

Thierry

6 Apr 2024

·

Stayed 2 nights

Très bel hôtel très bien situé dans la ville avec un accès direct au magnifique parc situé juste derrière avec de sublimes illuminations nocturnes. Pas testé le petit-déjeuner.

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10

Jun

8 Apr 2024

·

Stayed 1 night

Location is great. The problems I experienced and ran into: 1. There are co-op students helping out at the breakfast buffet area. Many were eager to learn and help with the exception of this one girl, her expression and body language shows that she doesn't want to be there. I saw her picking her nose, putting her finger in her mouth and subsequently placing her hands in a basket full of chopsticks and rolling them. 2. There's limited dinning around/outside of the hotel. 3. The local ride sharing drivers and/taxi doesn't know where to go when they come or drop off guests...there's two main entrance to this hotel...confusing the drivers.

10

Xin Yun

17 Nov 2025

·

Stayed 5 nights

booked pan pac suzhou to celebrate my boyfriends birthday. the staff prepared a whole cake with candles, disposable plates, and a birthday crown for us enjoy. the entire hotel summarises the suzhou experience you will have. even if you are unable to make it to the popular touristy spots, you have a pagoda and secret garden exclusive for hotel guests right at your door. the location will take you slightly longer to reach the main area of suzhou due to the traffic. however, if you are looking for quiet sanctuary with everything you need, then this is is the hotel for you. the hospitality is excellent and pan pac suzhou looks like a museum by itself. they have a very detailed map to help tourists plan their trip around suzhou as well. little downside: the walls of the hotel room is thin (as is most hotels in china). but that shouldn't deter you from booking at all. you will not regret staying here!

10

Gangmun

18 Nov 2024

·

Stayed 3 nights

High quality with unbelievable location.

8

Richard

8 Oct 2024

·

Stayed 1 night

Lovely room and all very clean. Enormous hotel. Chinese owned and run with mainly Chinese guests. Friendly staff. Next to gorgeous scenic area with 1800 year-old pagoda. The negatives: common areas smelled of cigarettes; no room service and restaurants deserted by 7.30pm with quite ordinary food; foreign credit cards and Alipay using foreign cards not accepted so had to use cash; not particularly convenient for the sights.

10

Siang Hwa

10 Dec 2024

·

Stayed 3 nights

Good breakfast buffet spread. Nice and peaceful hotel ground. If you do not mind a bit of walking (10-15 minute), there are many food outlets and a shopping mall

10

Joyce

7 Jan 2026

·

Stayed 3 nights

這裡景色優美，房間整潔乾淨。地點緊鄰盤門景區，住客可以免費入盤門景區參觀。雖然距離許多知名景點如拙政園、平江路等有段距離，但飯店前面就是公車站，有公車可以直接到達那些景區，相當方便入住期間我們的客房服務員是圣书扣女士，我們在某一天的中午回去時遇到她，她非常熱情，也仔細確認我們是否還有其他需要，但同時她也細心的確認我們的身分、確認我們是否確實就是這個房間的住客，這讓我感到更加放心。我不知道圣女士是否看的到這個評論，但我們很感謝她的服務

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Dining

On-site dining earns frequent praise, especially for generous breakfasts and the Hai Tien Lo restaurant. Critiques include limited late-night options, no room service, and inconsistent breakfast variety or quality, with one report of poor hygiene from a staff trainee.

Related guest reviews

10

Ying

17 Jun 2025

·

Stayed 1 night

It’s very nice property. We booked a two bedroom executive suite with great view out of the tower. We also try the breakfast buffet with very reasonable price and great election of both Westin and Chinese style breakfast.

10

scott

30 Mar 2025

·

Stayed 2 nights

An excellent property with attentive staff. My family enjoyed an excellent brunch at the brasserie and dinner at Hai Tien Lo restaurant. The surrounding Pan Men scenic area at night was particularly spectacular. We felt like we had it to ourselves.

10

Jie

23 Sept 2025

·

Stayed 3 nights

So beautiful hotel, the room was every clean with beautiful balcony and garden view, hai tien lo restaurant dining was delicious, and I want specially thanks 谈星余，郑明泽，孙智慧，非常感谢他们的热情专业的服务态度。

10

Xianzhong

4 Jan 2026

·

Stayed 2 nights

The hotel location is excellent. Its garden style makes it unique and gorgeous. The room is spacious and super clean. The bed is very comfortable. The restaurants serve high quality food for reasonable prices. All staff members are very friendly and attentive. They try to help you with anything you need.

10

Graham

20 Sept 2025

·

Stayed 2 nights

Historical hotel but recently refurbished! All facilities that might be expected and a wide variety of choice for breakfast. Situated as part of the Panmen gardens and free entry with your room key!

10

Jun

8 Apr 2024

·

Stayed 1 night

Location is great. The problems I experienced and ran into: 1. There are co-op students helping out at the breakfast buffet area. Many were eager to learn and help with the exception of this one girl, her expression and body language shows that she doesn't want to be there. I saw her picking her nose, putting her finger in her mouth and subsequently placing her hands in a basket full of chopsticks and rolling them. 2. There's limited dinning around/outside of the hotel. 3. The local ride sharing drivers and/taxi doesn't know where to go when they come or drop off guests...there's two main entrance to this hotel...confusing the drivers.

8

Ngoc

15 Apr 2025

·

Stayed 2 nights

Beautiful hotel, breakfast buffet was just ok. Indoor and outdoor pools, amazing chinese gardens all around and laundry facility.

8

Jessie

24 Nov 2025

·

Stayed 8 nights

Breakfast: lack of protein / meats , not many choices of fresh meat. That’s why I only had 2 days’ breakfast there.

8

Diana

22 Jun 2025

·

Stayed 2 nights

Sehr gute Anbindung zum Park. Abend ist das besonders cool, weil nur die Hotelgäste Zugang haben. Die Austattung, habe ich etwas luxuriöser erwartet. Das Frühstücksbuffet überrascht nicht.

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10

Man Fu

17 Oct 2024

·

Stayed 2 nights

The hotel garden was directly linked to a historical area with a beautiful pagoda. Access for hotel guests was waved and the night light and dance show was fantastic. The two restaurants we tried were were very good.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9 $51	10 $54	11 $75	12 $89	13 $100	14 $118
15 $78	16 $89	17 $89	18 $99	19 $89	20 $87	21 $108
22 $61	23 $79	24 $79	25 $79	26 $79	27 $84	28 $104
29 $61	30 $79

Su	Mo	Tu	We	Th	Fr	Sa
		1 $74	2 $74	3 $74	4 $82	5 $91
6 $74	7 $74	8 $74	9 $74	10 $74	11 $79	12 $91
13 $77	14 $74	15 $74	16 $74	17 $74	18 $79	19 $91
20 $74	21 $74	22 $74	23 $74	24 $74	25 $79	26 $91
27 $74	28 $77	29 $74	30 $74	31 $74

Pan Pacific Suzhou

Prices for Pan Pacific Suzhou

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About this property

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Premier View King

Deluxe Twin

Premier King Grande

Premier Balcony Twin

Deluxe King

Premier View Twin

Family King Room

Premier Balcony King

Family Two Bedrooms

Deluxe Suite

Pagoda Suite

Family Suite

Premier King

Premier Twin

Two Bedroom Executive Suite

Premier Balcony Suite

Family Triple Room

Guest reviews of Pan Pacific Suzhou

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