Hotel Pensione Ferretti

Close to train station which was great. But Lots of stairs to climb with luggage. Needs new paint on walls and room floor tile loose and old.

Great location, however, no one at the front desk except 10am to 4pm, no hot water 2 days, no heater 2 day.

Very different to access with a walking stick and luggage.no lifts or help

フロントデスクスタッフがほとんどの時間いません。そのため共同のシャワーが水しかでないとき対応してくれるスタッフがいませんでした。机と椅子は脚が壊れてました。6日泊まりましたがタオル交換はありませんでした。エアコンがないので季節が良い時に泊まるのが良いと思います。

The building needs some renovation and maintenance repairs but it was clean, great location and the service was excellent. There’s s a lot of stairs to walk up with luggage but doable.

Great pensioner, staff,location and room were wonderful . Only comments about the room, the bathroom could be better with a shelf to put toiletries, also a soap dispenser rather than packets, there were a great deal of stairs, 5 flights which should be mentioned but the staff helped with suitcases and were v helpful

So the location was great- everything else was a total sh*t show. there is no reception, so they whatsapp you for your passport and give unclear instructions to get in. Lots of confused people and it is all unlocked. There was no hot water for 4 days... zero response. The service was non existent and wasn't dirty but not clean. Again- not ok to not have reception, we got the whatsapp message, other guests didn't. if you are in late, not sure how you get in? Again- total mess, not at all as advertised, and 4 days, no hot water- inexcusable, and zero communication about it

Very good location near the train station and basically in the centre. Internet is fast No elevator, and with big suitcases it's a nightmare. I stayed there for 2 nights and the hot water worked on the first day only. The room is very small. No physical reception, but easy to communicate via whatsapp

This hotel is our worst experience. It is hardly ever I write a bad review but this needs to be dealt with and said. This hotel is nothing like the photos. We spoke to multiple other people who were staying at the hotel and having the same issues as us. There was ZERO hot water for the 2 days we were there and no one to contact. We attempted to contact them through Expedia and WhatsApp as they requested, but there was no response or even a follow up. The shower would not drain. The toilet flush handle was broken. There were bugs (mosquitoes) smeared with other people’s blood on the walls. Shoe prints and cracks all over the walls and ceilings. It was advertised as a room that was cleaned daily but there was no service provided. When we had to reached out to Expedia to even get into contact with the hotel. The hotel still did not respond. There is no one at the front desk at any hours except for when we checked in. This place ruined a good portion of our trip. I would highly suggest you find someplace else.

Does not have elevator but over all good!

No A/C was a major downside. Shower curtain was moldy, floor was disgusting, front desk was empty nearly the entire time. Worst hotel of our trip by far.

Contatti inesistenti. Sporcizia ben radicata ovunque. Umidità estesa sulle pareti. Cimici dei letti presenti nel materasso della camera, adiacente alla mia, di due ragazze sconvolte. Mi sono rifiutata di dormire lì e sono andata via

No es un buen lugar, muchas escaleras. La habitación tenía un olor terrible y no se podía dormir con eso. Es un lugar que no se siente limpio.

Um hotel simples, mas bem localizado, a poucos minutos de tudo a pé. A equipe foi cordial, mas também não tivemos necessidades maiores. O check in ocorreu rapidamente e o quarto estava pronto antes do tempo. O quarto é simples, mas a cama é travesseiros eram desconfortáveis. O banheiro privativo cumpria suas funções, mas a privada estava descolada do chão, o que era um risco com o peso. O banheiro estava limpo, mas cortininha do banheiro estava suja e fedendo. No armário tinham cobertores que não estavam limpos, mas não precisamos usar. Debaixo da cama estava sujo inclusive com papel higiênico de outros hóspedes, o que significa que não foi limpo adequadamente. Ao lado da porta do quarto tinha um banheiro externo onde era possível ouvir a porta abrindo o tempo todo, além de ouvir as pessoas fazendo suas necessidades. Outra coisa ruim eram as chaves antigas que não encaixavam na fechadura. Resumindo, um hotel em conta e sem luxo para quem quer economizar, mas que tem problemas simples que já poderiam ser resolvidos.

Upon check-in, guests are asked to send photos of their passport via email or WhatsApp. Unfortunately, their email does not function—likely due to an expired domain—leaving WhatsApp as the only option to send sensitive identification documents, which raises serious privacy concerns. We specifically paid extra for a private bathroom. However, when using it, I noticed water dripping from the ceiling. Upon closer inspection, it became clear that this was wastewater from the toilet in the room above us. This means human waste was literally dripping onto us while using the facilities—completely unacceptable and unsanitary. The ceiling was also heavily infested with mold. The bathroom was unusable, and we ended up having to go elsewhere just to use the restroom. We immediately contacted the property, and they replied the next day (24 hours later) saying someone would arrive within 10 minutes. When we returned, nothing had been addressed—the bathroom remained in the same horrifying condition. We requested a full refund, but have since received no response. There is no one available at the front desk, and communication is non-existent. The room itself had a broken sink. We were not given any blankets, just a single bed sheet. While I can tolerate minimal service, I cannot accept paying extra for what is clearly a biohazard. The lack of hygiene, safety, and customer support is completely unacceptable. Do not book here.

This property was very dirty. The cleaning lady came once in our 4 night stay. There was no fitted sheets on the bed, only a top sheet which moved all night leaving the mattress exposed to be slept on, which felt so disgusting. We put our clothes down to make it feel a little cleaner. Would not come back here again, totally not worth the price.

Woke up with bed bug bites and not at all surprised. I wouldn’t stay here again even if it was free.

This is not a hotel. It is a disqusting place with dirty bedding, unsafe stairs and filty rooms.

During my first night, the electricity was cut off. It is dirty and looks very old. Too overpriced!

La struttura non merita il prezzo pagato : stile trasandato, pareti scrostate, in bagno lo sciacquone del wc difettoso , arredamento vecchio , doccia con tenda , prodotti da bagno limitati, mancava anche la carta igienica . Rumoroso , infissi vecchi .

Good location. But no air conditioning made it difficult in month of August. Otherwise it was nice and comfortable stay.

Close to train station which was great. But Lots of stairs to climb with luggage. Needs new paint on walls and room floor tile loose and old.

The location is great but for me that’s where it ended. The rooms are okay but without air conditioning in the hot summer it’s very hard to sleep.

Veldig dårlig standard, uten air-condition òg en takvifte som bråkte Veldig dårlig spesielt i varmen 37gr her i Firenze, jada jeg byttet hotell.

The stay was really nice! The place is very central and it seemed the have been newly painted. The only thing we could have needed was some AC. It was relatively uncomfortable to sleep at night when the room was too warm.

The staffs was very friendly but the property/room was very old, furnitures old and broken, broken door of the bathroom, broken tiles on the floor which can be dangerous as we can get hurt. When entering the room there was a bad smell like windows were never opened. There was holes on the wall. And of course on this heat there was no air conditioning but only an old fan on the ceiling.

We recently stayed two nights each in the “classic city view” and “superior city view” rooms on our way into and out of Florence. Getting there from the airport was a breeze. Surface tram to a short walk into town. I think a cab would have been more of a problem. A car of your own, a nightmare. We arranged late check in which was flawless. The staff communicated very well and the system they used worked well. The rooms are adequate. Well cleaned but I’ll say maintenance must be tough in these old buildings. It was well worn. In the Superior room, the sheets were clean but the bed cover had old stains and was “past its respectable life”. Both rooms had instant coffee and an electric kettle. The superior had a small fridge. NO AC but a fan and an open window were fine the end of September October. Bathrooms in the rooms were clean water hot and plentiful. Shower heads were a bit past their life sort of sputtering water out. The toilet in the superior room was temperamental. There was actually a hand written sign saying hold the button down for a while. It worked more than not. Again, location!!!! You could pay a lot more but this location was great for the historical down town, museums, cafes, we literally walked everywhere. There was a cafe downstairs from our windows that were active until easily 11pm. Much quieter if you can close the window. So, if a little deferred maintenance is something you find charming this is a gem.

This Hotel needs major upgrading. Shared toilet, windows that barely closed, very poor security. The location though is optimal with everything closeby in quick walking distance.

You get what you pay for. Room was clean, staff helped me check in after hours though it took some back and forth. You can hear EVERYTHING (people closing and opening doors plus outside noise), so bring earplugs.

If you want location this will work.but nothing else really.ceiling fan was useless in the heat and lead to £ terrible night’s sleep

I reserved a room at this hotel and almost immediately noticed I clicked the wrong date. This was in January and I noticed it LITERALLY immediately. They refused to either move the date or refund the money. Never again with this hotel or Expedia!

A little tricky with check-in over whatsapp as there is no reception, but it worked and all good overall.

Ho prenotato all'ultimo momento per una necessità immediata ma, a parte che non mi è stato dato nessun codice per entrare nella struttura, ai numeri di telefono forniti non rispondeva nessuno. Servizio zero, reception vuota, addirittura una volta la chiamata mi è stata pure chiusa senza risposta. È difficile fare il check in, impossibile direi, soprattutto se uno si ritrova ad essere costretto a pernottare per la stessa notte

DO NOT STAY HERE. Absolutely no front desk. We showed up and could not get our hotel room open. Dirty and poorly maintained place with absolutely awful customer service. Management would not answer the phone for us nor Expedia. Not sure why this listing isn’t removed.

Terrível, não recomendo irem a esse hotel. Não tem RECEPÇÃO, quando chegamos lá não tinhamos nenhma instrução de como abrir a porta do prédio, tivemos que contar com a sorte de que um hóspede saiu e pode nos ajudar, e ele mesmo falou mal do Hotel já. Depois, simplesmente não havia ninguém na recepção e apenas um número para ligar na parede. Quando liguei pra lá descobri que o número era de ROMA e a pessoa simplesmente pediu pra eu pegar uma chave que deveria estar na mesa, mas não estava. Aparentemente outra pessoa pegou a chave e entrou no quarto que deveria ser meu. Enfim, não fizemos o check-in nesse hotel e fomos para outro local, NÃO RECOMENDO RESERVAR E TER ESSE STRESS NESSE HOTEL.

Worst hotel ever They never sent the code to get in has to call to the “emergency number” they gave it to me and the room number once I got in it was self check in there were no keys for the assigned room they told me, u call back again to the “emergency number” and they said they were en Rome so they couldn’t do anything. There was a guy that lives there but supposedly doesn’t work for the hotel but he was wearing a shirt with the hotel logo, he had no answers neither solutions he just stood there and look us trying to call the help number. I had to take the keys available and start opening doors to check what room was available. AVOID THIS “HOTEL” It is so sad that Expedia can’t do anything on this cases you guys should take care or your customers and help them with solutions. -1 stars to Expedia too.

So the location was great- everything else was a total sh*t show. there is no reception, so they whatsapp you for your passport and give unclear instructions to get in. Lots of confused people and it is all unlocked. There was no hot water for 4 days... zero response. The service was non existent and wasn't dirty but not clean. Again- not ok to not have reception, we got the whatsapp message, other guests didn't. if you are in late, not sure how you get in? Again- total mess, not at all as advertised, and 4 days, no hot water- inexcusable, and zero communication about it

The hotel was very close to all of the main sights and was less than a 5 minute walk from the SML train station. The staff were incredibly helpful and prompt in their response when we required a late check-in. They allowed us to leave our bags at the hotel after check out so we could explore the city and return to grab our bags when it was time for our train later in the afternoon. The rooms weren't anything special, but had everything that we needed for the night. I would definitely stay here again.

Pésimo, tuve que quedarme en otro lugar porque los del hotel nunca me atendieron

Solicitaron varios documentos para nuestro registro pero al llegar no había nadie qué nos atendiera, nunca me mandaron los codigos de acceso a las instalaciones ni me contestaron los mensajes, a la fecha ni los han visto. Un huésped nos dejo entrar como una hora y media después (coincidió con que salieron del lugar) y estuvimos una hora más esperando en la recepción a que apareciera alguien I contestara a las llamadas y mensajes de los números que ellos mismos proporcionan optamos por tomar una llave y atendernos nosotros mismos. Incluso al día siguiente no hubo quien atendiera

Great location and good value for money. Basic but I slept very well and there was nice hot water.

The place was old and weary with lots of stairs and no lift, but you get what you are paying for. The location can not be better, close to everything, train, bus or airport transfer. Still in the old town with everything.

The location cannot be beat, but the building itself needs some care, and it would be good if someone was available 24/seven by phone. That being said, we would still stay there again, because we were only a few minutes away from everything.

Muy cerca de la estación del tren y de todo. Muy práctico.

We were in Florence for the weekend. We were happy to find a nice place near the train station in what turned out to be a quiet neighborhood. We were within walking distance of all the tourist attractions in the city centre, and less than ten minutes from the train station. We’d definitely stay here again!

Quarto limpo, mas edifício muito antigo. Excelente localização.

An excellent location. A short walk from the train station in one direction, the Arno and the city in the other. A nice little trattoria at ground level and excellent value for location.

Hotel en excelente ubicación. Accesible a la estación de tren y a unos pasos de restaurantes y plazas públicas

Location was great.

Perfetta location vicino a SM Novella in strada tranquilla… prezzi ragionevoli… quello che cercavo