Best Western Crystal Palace Hotel

The hotel is in a good position in the city centre close to the main railway station. The area is not the best, although we never felt unsafe. Unfortunately on one evening we were unable to get drinks at the bar as there was no bar staff, although it was just after 10pm, and the bar should have been open until 11pm. The air conditioning in the bedroom was quite noisy and didn't work very well.

Personal muy amable y atento. El parquing del hotel es muy pequeño con poca capacidad. Es necessito contractar un servicio de pàrquing exterior.

Hotel bien placé, facile d'accès et avec un parking bien sécurisé. Les lits sont très confortables. La salle de bain très spacieuse. Seul le petit déjeuner ne nous a pas semblé à la hauteur d'un 4 étoile, avec un choix assez limité

En general, todo bien. No me gustó que ofrezcan parking en la web, pero en realidad, NO HAY.

Air conditioning kept shutting off, smoking inside the hotel, gym didn’t open until 8am, and housekeeper refusing to leave my room and insisted it was the wrong room.

They charge us 10€ extra for 1h of parking

Hotel molto pulito e ben tenuto vicino alla stazione porta Nuova, Camera Deluxe eccellente

Ottima struttura, ben pulita e curata. Personale competente e disponibile. Camere pulite e ben insonorizzate

Posizione vicinissima alla stazione. Personale gentile e disponibile. Camera pulita e letti comodi. Bagno grande.

Excellent location, very clean, good breakfast, very good customer service

Hôtel idéalement situé à proximité du centre historique et de la gare. Propreté irréprochable, amabilité de l'équipe, excellent petit déjeuner, très bonne literie. Ce sera désormais notre hôtel quand nous viendrons à Turin. Merci à tous pour votre gentillesse et sympathie.

Posizione centralissima, attaccata alla stazione. Camera stupenda e pulita. Torneremo di sicuro.

Great location and place to stay despite the noise and litter outside. Staff were super courteous and helpful, room was clean and cost extremely reasonable!

pulizia e colazione (anche veg) perfetta! molto comodo per chi arriva in treno

Jeg var afsted med min mor, og jeg må sige at nærmest alt fungerede som forventet. Værelset var stort som lovet, beliggenheden var glimrende, personalet var yderst venlige , hjælpsomme og halvdelen talte et udemærket og forståeligt engelsk. Udvalget til morgenbuffeten var ikke stort, men kvaliteten var fin og der var det man forventer der skal være på et 4* hotel. Der var en lille smule for varmt på værelset, selv om der var slukket for varmen og aircondition var lukket ned for sæsonen. Jeg kommer fra Danmark, og er vant til lidt køligere klima. Jeg tror de fleste fra sydligere lande, vil være godt tilfredse med temperaturen på værelset. Hotellet var meget rent, og den daglige rengøring på værelset var helt i top. Hotellets elevator var ikke verdens største eller hurtigste, men nu er vi ude i virkelig marginale små "fejl". Jeg vil klart anbefale dette hotel. Kvaliteten ift. prisen er helt i top

Bellissimo hotel,stanze pulitissime ,molto silenzioso.vicinissimo alla stazione ma all' interno non si percepisce nessun rumore. Con una piccola passeggiata si arriva ovunque,in più in caso di pioggia i portici proteggono assai

Big room, right by the train station, friendly staff, very clean. Top notch European hotel!!

The hotel is in a good position in the city centre close to the main railway station. The area is not the best, although we never felt unsafe. Unfortunately on one evening we were unable to get drinks at the bar as there was no bar staff, although it was just after 10pm, and the bar should have been open until 11pm. The air conditioning in the bedroom was quite noisy and didn't work very well.

Reinigungskraft reinigte ab 07.00 die umliegenden Zimmer Mann meinte es gibt ein Erdbeben…. 30 min lang Geklopfe und gepolter …. Wer demfall ausschlafen will ist hier am falschen Ort

Boa localização porém deixa a desejar na condição geral do hotel (antigo e ducha do banheiro pequena). Um hotel ok para 1 noite porém se deseja mais conforto não é ideal

My experience at this property was unfortunately disappointing for two major reasons. The first was the distasteful attitude with which I was treated by the swing shift front desk agent. We had an issue in which I had already reserved a room for 4 guests, 1 king bed and 1 queen in the family suite. For some reason my 2 sons were not in the system and while I expressed my concerns to the agent the tone she used was threatening saying I had to pay 60 euros a night per person for these extra two people. While I was clearly dissapointed, I had no problem paying, it was just the way she treated me that relayed a distasteful service. Not only that but the of the 2 beds I had reserved the queen was not an actual bed but a pull out couch. This was not what Expedia promoted only further adding to my disappointment. Lastly the heating in the room was extremely high and despite many requests to lower it for the 3 nights I stayed there, they came to no avail and thus left my family unable to sleep well. The hotels saving grace comes in the amazing service provided to us by Mari the wait staff at the breakfast station. She was always bright and cheery and made sure our days started out in the best way possible. I must also mention that the breakfast was actually extremely well set up and very enjoyable. As a family of hoteliers from Las Vegas we take service extremely seriously and hope that they take these comments into consideration to better the property as a whole.

Posizione ottima, camere ampie, ero in una singola, ma ottimamente arredata e insonorizzate.Colazione super, abbondante, personale gentile e sempre pronto ad esaudire goni esigenza pur essendo sempre discreto.

Jeg var afsted med min mor, og jeg må sige at nærmest alt fungerede som forventet. Værelset var stort som lovet, beliggenheden var glimrende, personalet var yderst venlige , hjælpsomme og halvdelen talte et udemærket og forståeligt engelsk. Udvalget til morgenbuffeten var ikke stort, men kvaliteten var fin og der var det man forventer der skal være på et 4* hotel. Der var en lille smule for varmt på værelset, selv om der var slukket for varmen og aircondition var lukket ned for sæsonen. Jeg kommer fra Danmark, og er vant til lidt køligere klima. Jeg tror de fleste fra sydligere lande, vil være godt tilfredse med temperaturen på værelset. Hotellet var meget rent, og den daglige rengøring på værelset var helt i top. Hotellets elevator var ikke verdens største eller hurtigste, men nu er vi ude i virkelig marginale små "fejl". Jeg vil klart anbefale dette hotel. Kvaliteten ift. prisen er helt i top

駅近で便利！鏡がでかいのも良い。朝食バイキングも５日間ぐらいは飽きずに食べられた。窓からの眺めも良かった。 やや良くなかったのはシャワーの扉の下が完全に塞がっていないので水が外に出ることとWi-Fiが繋がらないときがあったり何度もログインを要求されたりしたこと。 でも総合的には良かったと思う。

camera molto ampia, bagno ampio, con finestra, con vasca idromassaggio, sapone e asciugacapelli 2000W, cassaforte, più specchi bolli acqua per caffè, the e cappuccino, balconcino vista strada, colazione eccellente, con cameriere molto gentile e disponibile. unica pecca wifi, non funzionava molto bene.

Property and staff was outstanding, very clean. my rooms wi-fi was pretty much not existent since i was the last room of the hallway(314) which was a real bummer. other than that some shady characters like to hang out within the street of the hotel next to the terminal, but had 0 issues.

The hotel is in great location near porta nuova train station and the receptionist are very helpfull

The staff were fantastic and extremely hospitable, both at reception and at breakfast. The hotel is conveniently located outside Turin Porta Nuova station. Lots of retaurants and shops within walking distance. There are some loud groups and homeless people that hang around 'the columns' to the right side of the hotel entrance. Otherwise it is a pretty safe part of town. The rooms are clean and spacious including bathroom. Hig bathroom but strangely small shower stall. There is also a balcony. The towel heating racks are fantastic. I liked the breakfast buffet too, it was just right and really good price. They let our child eat for free. My first time with a Best Western chain and I am very impressed. I will definitely stay with them again.

Hôtel idéalement situé à proximité du centre historique et de la gare. Propreté irréprochable, amabilité de l'équipe, excellent petit déjeuner, très bonne literie. Ce sera désormais notre hôtel quand nous viendrons à Turin. Merci à tous pour votre gentillesse et sympathie.

My experience at this property was unfortunately disappointing for two major reasons. The first was the distasteful attitude with which I was treated by the swing shift front desk agent. We had an issue in which I had already reserved a room for 4 guests, 1 king bed and 1 queen in the family suite. For some reason my 2 sons were not in the system and while I expressed my concerns to the agent the tone she used was threatening saying I had to pay 60 euros a night per person for these extra two people. While I was clearly dissapointed, I had no problem paying, it was just the way she treated me that relayed a distasteful service. Not only that but the of the 2 beds I had reserved the queen was not an actual bed but a pull out couch. This was not what Expedia promoted only further adding to my disappointment. Lastly the heating in the room was extremely high and despite many requests to lower it for the 3 nights I stayed there, they came to no avail and thus left my family unable to sleep well. The hotels saving grace comes in the amazing service provided to us by Mari the wait staff at the breakfast station. She was always bright and cheery and made sure our days started out in the best way possible. I must also mention that the breakfast was actually extremely well set up and very enjoyable. As a family of hoteliers from Las Vegas we take service extremely seriously and hope that they take these comments into consideration to better the property as a whole.

Great location and place to stay despite the noise and litter outside. Staff were super courteous and helpful, room was clean and cost extremely reasonable!

Jeg var afsted med min mor, og jeg må sige at nærmest alt fungerede som forventet. Værelset var stort som lovet, beliggenheden var glimrende, personalet var yderst venlige , hjælpsomme og halvdelen talte et udemærket og forståeligt engelsk. Udvalget til morgenbuffeten var ikke stort, men kvaliteten var fin og der var det man forventer der skal være på et 4* hotel. Der var en lille smule for varmt på værelset, selv om der var slukket for varmen og aircondition var lukket ned for sæsonen. Jeg kommer fra Danmark, og er vant til lidt køligere klima. Jeg tror de fleste fra sydligere lande, vil være godt tilfredse med temperaturen på værelset. Hotellet var meget rent, og den daglige rengøring på værelset var helt i top. Hotellets elevator var ikke verdens største eller hurtigste, men nu er vi ude i virkelig marginale små "fejl". Jeg vil klart anbefale dette hotel. Kvaliteten ift. prisen er helt i top

Air conditioning kept shutting off, smoking inside the hotel, gym didn’t open until 8am, and housekeeper refusing to leave my room and insisted it was the wrong room.

Bonjour, Nous avons été très bien reçus a la réception très aimable et enthousiaste. Au petit déjeuner excellent, le personnel souriant et très aimable et serviable, vraiment merci. Si je peux vous demander, au déjeuner j'ai bus de l'eau en bouteille en verre frissante ,excellente le nom de la marque et ou je peux l'acheter. Je vous remercie de votre retour et à bientôt. Mes salutations . E.m.n. Clément Guerreiro Serra

The service from the front test was exceptional. They helped us make dinner reservations at a great restaurant right around the corner. The hotel is super clean and had a great breakfast. The room was very quiet yet we were walking distance to the train station just across the street.

Très bonne accueil en français. Super service

Nice hotel with friendly staff. Breakfast was varied with good food. Conveniently located next to Porta Nuova station. Unfortunately the sound insulation between the rooms isn’t very good. I was woken up each morning at 4:45 by the next room having a bath. The area around the hotel is quite unpleasant at night, such that you don’t want to go out. Groups of men hanging around drinking/doing drugs.

Hotel in posizione strategica, sia rispetto alla stazione di Porta Nuova sia rispetto al centro città. Estremamente silenzioso e confortevole, è un'ottima scelta per un soggiorno, breve o lungo, nella splendida Torino.

Bom hotel é perto da estação de trem.

Hôtel idéalement situé à proximité du centre historique et de la gare. Propreté irréprochable, amabilité de l'équipe, excellent petit déjeuner, très bonne literie. Ce sera désormais notre hôtel quand nous viendrons à Turin. Merci à tous pour votre gentillesse et sympathie.

Great location and place to stay despite the noise and litter outside. Staff were super courteous and helpful, room was clean and cost extremely reasonable!

Great location (right across the road from Porta Nuova train station. Easy walking distance to places of interest, bars, cafes, restaurants an a daily open air food market.

Good location, convenient for train trip.

Bellissimo hotel,stanze pulitissime ,molto silenzioso.vicinissimo alla stazione ma all' interno non si percepisce nessun rumore. Con una piccola passeggiata si arriva ovunque,in più in caso di pioggia i portici proteggono assai

Hotel conveniente e com quartos espaçosos, ao lado da estação - para o bem e para o mal

Bien pero muy solitario hay comercio pero no se ve de fiar.

Nice hotel with friendly staff. Breakfast was varied with good food. Conveniently located next to Porta Nuova station. Unfortunately the sound insulation between the rooms isn’t very good. I was woken up each morning at 4:45 by the next room having a bath. The area around the hotel is quite unpleasant at night, such that you don’t want to go out. Groups of men hanging around drinking/doing drugs.

The staff were fantastic and extremely hospitable, both at reception and at breakfast. The hotel is conveniently located outside Turin Porta Nuova station. Lots of retaurants and shops within walking distance. There are some loud groups and homeless people that hang around 'the columns' to the right side of the hotel entrance. Otherwise it is a pretty safe part of town. The rooms are clean and spacious including bathroom. Hig bathroom but strangely small shower stall. There is also a balcony. The towel heating racks are fantastic. I liked the breakfast buffet too, it was just right and really good price. They let our child eat for free. My first time with a Best Western chain and I am very impressed. I will definitely stay with them again.

Hôtel idéalement situé à proximité du centre historique et de la gare. Propreté irréprochable, amabilité de l'équipe, excellent petit déjeuner, très bonne literie. Ce sera désormais notre hôtel quand nous viendrons à Turin. Merci à tous pour votre gentillesse et sympathie.

Café da manhã inicia tarde, bem razoável

pulizia e colazione (anche veg) perfetta! molto comodo per chi arriva in treno

Hotel bien placé, facile d'accès et avec un parking bien sécurisé. Les lits sont très confortables. La salle de bain très spacieuse. Seul le petit déjeuner ne nous a pas semblé à la hauteur d'un 4 étoile, avec un choix assez limité

Posizione ottima, camere ampie, ero in una singola, ma ottimamente arredata e insonorizzate.Colazione super, abbondante, personale gentile e sempre pronto ad esaudire goni esigenza pur essendo sempre discreto.

Jeg var afsted med min mor, og jeg må sige at nærmest alt fungerede som forventet. Værelset var stort som lovet, beliggenheden var glimrende, personalet var yderst venlige , hjælpsomme og halvdelen talte et udemærket og forståeligt engelsk. Udvalget til morgenbuffeten var ikke stort, men kvaliteten var fin og der var det man forventer der skal være på et 4* hotel. Der var en lille smule for varmt på værelset, selv om der var slukket for varmen og aircondition var lukket ned for sæsonen. Jeg kommer fra Danmark, og er vant til lidt køligere klima. Jeg tror de fleste fra sydligere lande, vil være godt tilfredse med temperaturen på værelset. Hotellet var meget rent, og den daglige rengøring på værelset var helt i top. Hotellets elevator var ikke verdens største eller hurtigste, men nu er vi ude i virkelig marginale små "fejl". Jeg vil klart anbefale dette hotel. Kvaliteten ift. prisen er helt i top

Buon hotel. Colazione spettacolari, pulizia delle camere ineccepibile. Solo un problema il primo giorno con il condizionatore che non funzionava subito riparato dopo il reclamo. Staff veramente geltile. L'unica pecca che è vicino alla stazione che di notte diventa veramente pericoloso. 8/10 solo per la location altrimenti sarebbe stato un 10/10.

Great room. Breakfast was great. Friendly staff. Walking distance to great shopping and sights