Hotel The Building

outdated, leaking bath, gym very limited and partially out of service, overpriced. Reality is no match for the pictures. Would rate it 2-3 stars.

Yes

The furniture in the room was old and carpet and walls were stained, it didn’t seem clean although the toilet was fine. The service in the reception was very different depending on the staff. We got really good and friendly service from 1 person, and really bad service from 2 others, as they seemed annoyed and bothered. We asked for a band-aid one night as my mom cut her finger and were told they didn’t have, without looking. We then asked again the next morning and the girl was so friendly and got us one. In the evening we had some questions about the check-out and ordered a taxi for the airport early next morning. The guy seemed annoyed and bothered by the questions ( simple ones : how much is the tourist tax, and payment methods) he ordered a hotel taxi and reassured us we could pay by card. The next morning the taxi takes us to the airport and at the end of the trip he asked for cash payment. As I didn’t have cash I told him that would not be possible. Then he just asked me to go to the atm. I refused as I was promised card payment and wasn’t about to withdraw more cash in a foreign currency when leaving the country. Then he asked me to sort it out with the hotel. As I was told he was a hotel taxi I asked him to call them and sort it out him self. At the end we found a solution. But the whole experience with bad service and misinformation just created a very stressful situation.

Nice enough hotel. Majority of the staff were nice. Particularly lovely was the evening dinner manager, he was amazing. Max the pianist was also lovely. Spa was very nice and worth the money. Near Castro Pretorio station which was very convenient Downside… No water facilities (water machines). Only water machine was in the spa. Not even a water machine in the gym which is ridiculous when you are working out! TV kept turning itself off every 30 mins or so and was a pain (taking up yo 3-4 mins) to reset itself which if you are watching a long movie as you can imagine is VERY annoying. We were watching some game shows and the TV would just turn off at key moments which is a very silly setting! Our last night from about 23:00 our floor (first floor) kept experiencing a power cut. Whenever the power was restored ALL of the lights in the room and TV would turn on so you can imagine the inconvenience when sleeping when suddenly EVERYTHING turns on. When I spoke to reception they had asked everyone on the first floor to plug everything out suggesting that even having a phone charger plugged in was an issue. Essentially blaming guests for their weak electrical system which is ridiculous!!! About 10 steps from street level to the reception desk which as you can imagine with large luggage is not convenient at all. In general a decent stay, but defo improvements needed for the cost!

Not the best location. Spa and breakfast as additional high cost so did not use it. Not really a 4 star hotel, bed was uncomfortable. The hotel did not look like in picture, for example the pool was not as in picture.