Fairbanks Princess Riverside Lodge

Replacing simple coin-op machines like laundry and soda is an insufferable practice. I don't need an outside company collecting my purchasing history of a freaking soda so they can tailor their approval amounts. The laundry was another story-- 7 or 8 bucks for one load, but you have to download an app to use it. Which you can't do in a concrete basement. And the machine didn't work anyway. The ext to call to report it doesn't get answered. An hour an a half later, I finished one load of laundry. There's no microwave in the room. There's on in the community room, about a 10-mile walk back to the other end of the hotel. This is a place to corral cruise-line passengers into banquet rooms. They do not treat regular travelers well in any respect.

Love the location of the resort and the convenience of walking to places to eat. The resort is perfectly placed on a river walk which is fun and nice activity for the family. Hotel is clean with nice comfortable beds. Gift shop has everything you need. Great place to stay if visiting Fairbanks.

Nice place to stay -conveniently located & shuttle bus to get around!

The room size was large with a few dining options. It has a beautiful river behind it with a nice deck overlooking. It’s a beautiful property to walk around. It is very convenient to the airport.

Property was great. Room was great, restaurant inside was great (wish it offered more varieties to choose from, though), the hotel has a coffee shop inside much like Starbucks, has a souvenir shop that sells more than you probably wish for. All-in-all I would recommend this hotel. The only thing I was not thrilled about was the remote area it was in, away from Fairbanks downtown, but was perfect for walking around and reach other restaurants in the area. Also safe.

We liked the proximity to the river and the university. The outside of the hotel is really what we loved. We played horseshoes and bocce ball. We really enjoyed walking through the gardens and along the river.

Gym was closed, which I did not know. I’d have stayed somewhere else. Bar had good food and friendly bartender. Nice gardens and view

Liked outdoor seating option

Nice room. Check in was slow. Nice laundry facility.

Great location near the airport and wonderful back porch area to relax and take in the beautiful river. Everyone was friendly and helpful. Love the bar service and back outside patio.

First got there room was not ready. Got to room had hair all in the bathtub. NO, I Mean NO water pressure at all, it was either all hot or all cold. Bed was like sleeping on a box spring no cushion. The staff was not helpful at all. If you not part of the princes cruise line seems that you didn't matter. highly recommend not staying her

The hotel is very nice. The rooms are spacious. Once we got over the initial “this room is really nice” I started noticing that the carpet wasn’t vacuumed, the toilet had pee stains and the tub was still dirty. It looked liked they did the bare minimum to clean the room. Was very disappointed and a little grossed out. We even found the previous guests empty envelope which held the room keys. Not what I was expecting for a Princess Hotel.

We found we needed bathroom and water glasses/cups when only 2 paper cups were provided for coffee. Also shower tile was not clean as nasal waste on the tile.

Property was well maintained and very clean

Well cared for and clean. Excellent friendly service

Property was THE BEST, clean and i felt safe. Very beautiful! Can't wait to come back!

Well kept up and clean.

Very clean, quiet and nice trails in the woods as well as along the river. Staff is very friendly and helpful. Good service in all areas.

Clean, quiet and friendly

Dirty bathroom My room was not cleaned Manager didn’t care about my complaint

Didn t like guest had to request dailt room service. Towels garbage taken out. Replace coffee. Etc. No microwave or refrigerator . In the summer fairbanks can be hot. Unable to keep snacks anc beverages cold

Location was good- close to the airport and was central to many other attractions. The facility is beautiful and the dining services were good but extremely expensive. We did not like the small room. There was no fridge and no view. The shower head was old: the hand-held type that needed to be hooked on the wall to stay put but it was not staying in place. We paid $285/night for the room and was disappointed.

This is a perfectly fine hotel with a lovely lobby, good service and good cocktails. The Wi-Fi was very spotty, dropping constantly. The climate control facility on the riverside of the property was very loud making it unappealing to open the window for fresh air

Loved it! Nicely decorated, high quality, clean, beautifully presented, and most of all comfortable. Great beds and pillows. Lovely views, even on the lowest level because of the river. My only complaint would be that it’s a bit complex to find the terrace rooms- it was a lot of remembering your sense of direction, but it’s a pretty big place. That’s understandable. Will be happy to stay here again and again! Oh, and I also wish there was a mini fridge and microwave in the room. That was a disappointment, but not a deal breaker.

Decor from the 80’s, no soap for sink, no cups, misty shower. The room was large. Nice lobby and gift shop.

No refrigerators in the room. Everything else was wonderful.

Room did not have true blackout curtains. Staff was not overly helpful when presented with a request.

Other than the low water pressure in the showers, I enjoyed my stay. The front desk staff were very helpful.

I would rate this lodge a 4 star for a couple of reasons. Air conditioning is not in the room we checked in to. At a minimum, I would imagine that each room would be provided with a fan like most hotels provide as a basic amenity . Called the front desk to request for a fan and was assured that one would be delivered which did not happen. Overall, it is a great place to stay except for shortcomings I mentioned earlier.

Nice place to stay, room was large but it doesn't have neither fridge nor microwave and these days that it is an important thing to have, sometimes too busy specially when a new tour arrives and gets a little crazy out there

Not a good start. After travelled ng almost 24 hours, arriving at 2 am to be told our room had been given away. We were shuttled to a neighbouring hotel. A definate downgrade. They tried to blame the third party we had booked the room through for their incompetence . Day 1 of a bucket list trip and i can say for I will never travel Princess again ever.

Checkin was extremely confusing for a pre-cruise stay that was booked through Expedia. At first staff told us that we would have to check out of our room after 1 night on the Expedia reservation, and then check into an identical room the next day as part of our Cruise package. When we arrived late at night there were 2 front desk staff, 1 helping another customer, and another who was doing nothing staring off into space. It was 1:30am and we just needed to get our daughter to sleep.

I appreciated the opportunity for a stay at the last minute. The staff were really responsive and excellent-- particular kudos go out to the front desk and tour desk folks. Very very helpful and friendly. the grounds and location are also beautiful. As this is a location for cruise transfers, you should know it feels a little like a train station. The health club was closed, with no notice until you walked downstairs. I checked out early due to a change in plans, and they were having trouble finding my foliio. In the middle the manager came up and acted as if I was asking for a refund for the final night, which I was not. You should also know there is no housekeeping service at all unless you ask for it. But with these criticisms, it was a comfortable and nice place to land. Also if you are booking on expedia, check before you finalize to see if there are any specials if you book direct. They had a 50 percent off second night that I could not get with my expedia booking. I recommend.

Hotel staff booked another guest into my room. We were both a bit surprised when he opened the door to my room and I was laying my bed in my underwear🙁

We pd for an extra night as we had a late night flight. We had DO NOT DISTURB on door. 8:00am housekeeping knocking on door, what time r you checking out. I said we pd for an extra night, late flight. He says oh and leaves. No apologies for waking us up. We wanted to sleep in as we had a late night flight. Princess said have luggage out at 11am for transfer to airport, had it out at 10:30am. 12pm still there, front desk says they overlooked you, you will have to take it yourself. We r 2 seniors with medical issues. Didn’t matter. 3pm we go for walk, come back and we r locked out of room. Front desk, no explanation gives us new key cards. I mention the luggage fiasco, she says it’s on shore excursions and not the front desk. A guy shows up and says he will talk to supervisor about the luggage and will come back. He never came back. We push our luggage down 2 long halls, elevator and finally get to the lodge. Same guy sees us and says I can load it on the shuttle for you. By this time we already brought it all the way there except for the 10ft out the lodge door. We said forget it. Horrible, horrible customer service. Played the blame game on the luggage. We all the shuttles running to the airport all day long, they should have made it right instead of having 2 seniors pushing it so far with medical issues to boot. We regret paying the extra night as they were banging on the door at 8am waking us up anyway.

I checked in and was given a room that had just started to be cleaned and I had to wait for the room to be cleaned before I could go in - the housekeepers were very nice and apologetic - must have been a mix up at the front desk. But then once I was in my room, my room was entered by someone - I’m not sure who-they ran away quickly once they knew the room was occupied. The following day; I got a knock on my door at 8am asking if I was still in the room when checkout was at 11am.

Desk staff was superb.

The customer service representative was outstanding. She explained everything to us the first time. It felt good to check-in and have our room ready for us.

Service was great! Handling luggage up to the airport and handing over was smooth. Absolutely great place

Very clean, quiet and nice trails in the woods as well as along the river. Staff is very friendly and helpful. Good service in all areas.

Good location

Boring and old. Nothing worth noting. Young, immature staff with tattoos and piercings everywhere. Room smelled of mold. Food bland and overpriced.

Property in Fairbanks is conveniently located in the quiet area by a river but with quick and easy access to the road and downtown

Located near the airport on the river. Short drive to Walmart and Fish and Game. Beautiful garden.

Great location.

Just outside of town in a quiet area! Beautiful river views!

The room size was large with a few dining options. It has a beautiful river behind it with a nice deck overlooking. It’s a beautiful property to walk around. It is very convenient to the airport.

Great place to stay with beautiful views of the Chena River.

Wonderful location!

Great location near the airport and wonderful back porch area to relax and take in the beautiful river. Everyone was friendly and helpful. Love the bar service and back outside patio.

Good value for the money. Near the airport and airport shuttles available. According to my boyfriend, it was the best breakfast buffet he had in a long time, even though you have to pay ~$30.

The room was very nice for where we were. We ate the $25 breakfast buffet one morning. Cold eggs. Couldn’t get cream for coffee. Biscuits and gravy had no sausage. The bed was not good for my husbands back. Overall ok

The property is beautiful, after a long day of traveling the bed was so comfortable :) we would definitely stay here again and recommend it to our friends. The only negative was the food at the bar was horrible but the buffet breakfast in the morning was great !

The buffet wasn’t the best for $23. The communal carpets were dirty. The location was great as well as the coffee shop. Staff was super nice.

I like being close to the airport and I appreciate some of the landscaping to the property. However, when I checked in, I went to my room and it was not clean. When I did finally get into my room, the internet connection was poor, so I had to hot spot my phone. The dining options are also very limited.

Property was great. Room was great, restaurant inside was great (wish it offered more varieties to choose from, though), the hotel has a coffee shop inside much like Starbucks, has a souvenir shop that sells more than you probably wish for. All-in-all I would recommend this hotel. The only thing I was not thrilled about was the remote area it was in, away from Fairbanks downtown, but was perfect for walking around and reach other restaurants in the area. Also safe.

Bar and food is great

Me encantó las facilidades, la limpieza y los cuartos. Pero el desayuno no me gustó. Es demasiado caro y la comida no vale el precio. De lo demás todo bien

Bar staff was rude and at one point refused service. Wait staff brought salad and main course at same time, and then blamed it on me. The food overall was terrible.

Very close to airport and convenient location. Breakfast buffet price too high for what you get. Drinks are overpriced. But location…location…location