Four Points by Sheraton Juneau

This hotel CANCELLED our reservation just a couple hours before we arrived in Juneau, via EMAIL. They didn't even have the decency to call us. We were already in Seattle airport about to board our flight to Junaeu when I happened to see the email about the cancellation. When I called the hotel to ask about the cancellation and if they were rebooking us elsewhere they replied "we're going to let you take care of that." They did not help us find another hotel - just left us stranded with nowhere to stay and scrambling for a room that night. When we arrived in Juneau we went to the hotel and it's clear they are under serious renovations. There are entire floors in disarray, furniture stacked against windows on several floors. Another guest in our group stayed there and said it was horrible with drilling on opposite walls of her room at all hours, dust everywhere and a mess. This hotel should close to finish renovations and reopen when they're ready to accept reservations again.

Unfortunately we had a terrible stay here and only stayed 2 of our 4 booked nights. They were undergoing incredibly noisy renovations which started at 7am and went of most of the day. They are also incredibly understaffed with the general manager working front desk at all hours. After the second day of drilling we came down at 7am (along with several other guests) to ask if the drilling could stop we were told it was a 3rd party contractor and there was nothing they could do. After being told we had been made aware of this at check in (which we hadn't) we were finally offered to move to another hotel. We were then charged for the remaining 2 nights at the new hotel and have been struggling to get money back from the Sheraton but have eventually been offered credit on Hotels.com.

Unfortunately the hotel was under renovation-scheduled to be complete by May 1-it was still underway on May 9-10. Hammer drilling commenced at 7:20 AM and continued for 12 hours!! We were given some compensation after we spoke with the staff, but MOST unfortunate for us -as we hoped to rest after a long travel day.

A new, modern place to stay nestled between downtown Juno and the waterfront. The rooms are spacious, clean, and provide all of the amenities you'll need for your business or personal trip. Bright and clean bathrooms with excellent showers. Very friendly front desk staff. And a workout room with just enough equipment to make you sweat, whether you're a gym rat or occasional sweater. Great neighborhood with many of the best Juneau attractions within walking distance.

Great staff, friendly and helpful, held luggage safely as we arrived early. Room was clean, all expected amenities. Brilliant, walkable location, and easy acces to services (concierge desk on the premises).

Best hotel in Juneau, although its a bit pricey. Modern and tasteful decor in the rooms. I had a room on the 5th floor that faced the waterfront, giving a beautiful view. Close to restaurants and shopping. Nice restauraunt and bar on the premises and free parking. A definite bonus was the cooling system in the room the worked as well as a decent air conditioner.

Clean and unremarkable,a bit older, but beds were fine and it was clean. No on site breakfast. Parking super convenient.

Good proximity to downtown restaurants and activities. Concierge service for tram tickets. Free parking. Clean. Refrigerator.

Nice stay, comfy bed and pillows. Advertised a Mountain View and my view was of old dilapidated buildings, trash all down the hillside. And windows in the buildings that stared right into my hotel window. I kept my curtains closed the whole time! False advertising. It also advertised a pub, which had closed. Wanted a restaurant onsite. Also false advertising. Staff was very nice.

We stayed 3-nights at this property for a visit to Juneau. Our room was basic, clean, with basic comfort. We faced the cruise ship port, which was fun. Thank hotel was quiet and the staff very friendly and helpful. We noticed the inside of the bathroom light switch looked like it needed replacement and the bathroom lacked a vent fan. The bed should have had a softer pillow top and a few more sleeping pillows would have been nice. The onsite restaurant, McGivney's, doesn't offer breakfast, and was often short staffed, with long waits and often out of several items each visit. They offer basic bar food, but there are lots of other decent eateries nearby. McGivney's staff was friendly. There's no pool or work out facilities that we saw in the hotel. Overall, a fine stay, in a safe, convenient location, with great staff, and basic rooms and amenities.

Older hotel centrally located. Easy walking distance to restaurants and shopping, tram and other tourist activities. Very friendly staff. Hotel was clean and comfortable. Views were great facing the inlet.

The view and the location are the only positives of this hotel. What the photos don’t show is how dated this place is or that it smells like musty old carpet and stale smoke that they attempt to cover up with overly strong plug ins in the hallways. It smells like a smoker with too much perfume. The bed was too soft for two people to share. I spent the whole night tipped sideways like sharing an air mattress with a heavier person. Pillows are lumpy when you lay down and flat as a pancake by morning. When I booked this place there was a restaurant advertised but no such thing when we checked in. The room was mostly clean but there was quite a bit of hair in the corners when we checked in. On our last morning the cleaning lady barged right into our room without knocking, several hours before our checkout time. Front desk staff was polite when we checked in but on second night the front desk girl was eating takeout with her friends at the tables in the lobby when we stopped by to buy bottled waters. This is not the kind of facility or service I would expect from Marriott or Sheraton. In fact for the same $500/night we stayed in much nicer hotels on the Vegas strip. I get that Juneau is remote and a tourist town but this is ridiculous. We would not stay here again.

We stayed here because it was directly across the street from our cruise embarkation. Easy to walk anywhere in town. Front desk very friendly and helpful. Hotel was very clean. We stayed one night on either end of our cruise. The first night there was a problem with the boiler, so the shower was luke warm at best. Second night it was rather warm in the room and there is no AC. Sleeping with the window open made it bearable.

The hotel is very close to downtown of Juneau. Walking distance to restaurants and shoppings. The room is clean. Towels are changed daily. Highly recommended.

The hotel room was filthly and they never refreshed room even when you asked First day went to take a shower and there where no towels in the room. The ice bucket smelled of urine. Completely dated, doors made of cheap material. The lifht switches where filthy with black mold I live in NYC and that price point I would have stayed in beautiful hotel

Great staff, friendly and helpful, held luggage safely as we arrived early. Room was clean, all expected amenities. Brilliant, walkable location, and easy acces to services (concierge desk on the premises).

Great location. Clean property with all the essential facilities. Very friendly and helpful staff. Highly recommended.

The room was clean and tidy. Bed made and new towels daily. Excellent location to walk to all of the shops in town.

4 star price with 1 star service and property. Check in staff not helpful. Need better system for check in. Room tired and dated. Some garbage on floor from prior guest.

We paid on arrival and had no opportunity to see the room or hotel. Dirty, disgusting, run down, not air, plastic broken fans in hallways and rooms, stains on carpets and bed…. Staff and manager resists helping, Manager refused to allow us a credit as we wanted to shorten stay. Shockingly, this is a Sheraton … avoid

Large window overlooking the port, was a wonderful view of float planes taking off, and watching the cruise ships.

Older hotel centrally located. Easy walking distance to restaurants and shopping, tram and other tourist activities. Very friendly staff. Hotel was clean and comfortable. Views were great facing the inlet.

There’s nothing unique about it. We were assigned to a room on second floor; but asked if we can have at upper floors ; the front desk told us all the upper level rooms are under renovation. Next day, from another staff we learned that rooms at 7th floor were available for guests. ! Eighty percent of the hotel is under construction The room right across ours was under construction; there was noise and dust. Had we known about this we would have reserved another Hotel. Expedia did not give this information. So we want to be compensated by some way. Also the room we stayed was spacious but all furniture carpet etc were old. We did not get the route money’s worth.

A new, modern place to stay nestled between downtown Juno and the waterfront. The rooms are spacious, clean, and provide all of the amenities you'll need for your business or personal trip. Bright and clean bathrooms with excellent showers. Very friendly front desk staff. And a workout room with just enough equipment to make you sweat, whether you're a gym rat or occasional sweater. Great neighborhood with many of the best Juneau attractions within walking distance.

We stayed here because it was directly across the street from our cruise embarkation. Easy to walk anywhere in town. Front desk very friendly and helpful. Hotel was very clean. We stayed one night on either end of our cruise. The first night there was a problem with the boiler, so the shower was luke warm at best. Second night it was rather warm in the room and there is no AC. Sleeping with the window open made it bearable.

there is no ac in the rooms, just heat

The front staff were friendly and helpful. There was no air conditioning and we actually were there on a couple of their rare hot days. But the staff gave us more fans, and it worked out fine. The coffee in the room was super weak, but the coffee in the lobby was great and they had tea & hot cocoa too.

Best hotel in Juneau, although its a bit pricey. Modern and tasteful decor in the rooms. I had a room on the 5th floor that faced the waterfront, giving a beautiful view. Close to restaurants and shopping. Nice restauraunt and bar on the premises and free parking. A definite bonus was the cooling system in the room the worked as well as a decent air conditioner.

Poor shower tab draining.

Nice stay, comfy bed and pillows. Advertised a Mountain View and my view was of old dilapidated buildings, trash all down the hillside. And windows in the buildings that stared right into my hotel window. I kept my curtains closed the whole time! False advertising. It also advertised a pub, which had closed. Wanted a restaurant onsite. Also false advertising. Staff was very nice.

Great location. Easy walking distance to all activities. Welcoming front desk. Restaurant food was good with friendly bartender.

This hotel CANCELLED our reservation just a couple hours before we arrived in Juneau, via EMAIL. They didn't even have the decency to call us. We were already in Seattle airport about to board our flight to Junaeu when I happened to see the email about the cancellation. When I called the hotel to ask about the cancellation and if they were rebooking us elsewhere they replied "we're going to let you take care of that." They did not help us find another hotel - just left us stranded with nowhere to stay and scrambling for a room that night. When we arrived in Juneau we went to the hotel and it's clear they are under serious renovations. There are entire floors in disarray, furniture stacked against windows on several floors. Another guest in our group stayed there and said it was horrible with drilling on opposite walls of her room at all hours, dust everywhere and a mess. This hotel should close to finish renovations and reopen when they're ready to accept reservations again.

Rude service at the front desk. Room is old and doesn’t have AC so was very stuffy for those rare warm days.

Don’t stay here!! When I arrived they had sent me an email stating that they didn’t have any rooms available after I was already on my way in a plane. When I arrived at the hotel they told me they had no rooms available and sent me to the Baronof motel a Best Western establishment in Juneau. They said they were going through construction and had to cancel our reservation. They should have known this before I even booked.

The staff was unprepared and not there to accommodate. We attempted to check in at 1:00pm and were advised the room was not ready. Came back at 3:00pm and still had to wait 45 minutes. There was another lady in the lobby at 3:00pm that had been waiting all day to check in.

Great staff, friendly and helpful, held luggage safely as we arrived early. Room was clean, all expected amenities. Brilliant, walkable location, and easy acces to services (concierge desk on the premises).

The front staff were friendly and helpful. There was no air conditioning and we actually were there on a couple of their rare hot days. But the staff gave us more fans, and it worked out fine. The coffee in the room was super weak, but the coffee in the lobby was great and they had tea & hot cocoa too.

Great location. Clean property with all the essential facilities. Very friendly and helpful staff. Highly recommended.

4 star price with 1 star service and property. Check in staff not helpful. Need better system for check in. Room tired and dated. Some garbage on floor from prior guest.

We reserved two queen bedded rooms. They didn’t save them for us. We had to go to another hotel and get another room at additional expense. Very disappointing.

Was near all the thing we wanted to do.

Older hotel centrally located. Easy walking distance to restaurants and shopping, tram and other tourist activities. Very friendly staff. Hotel was clean and comfortable. Views were great facing the inlet.

A new, modern place to stay nestled between downtown Juno and the waterfront. The rooms are spacious, clean, and provide all of the amenities you'll need for your business or personal trip. Bright and clean bathrooms with excellent showers. Very friendly front desk staff. And a workout room with just enough equipment to make you sweat, whether you're a gym rat or occasional sweater. Great neighborhood with many of the best Juneau attractions within walking distance.

We stayed here because it was directly across the street from our cruise embarkation. Easy to walk anywhere in town. Front desk very friendly and helpful. Hotel was very clean. We stayed one night on either end of our cruise. The first night there was a problem with the boiler, so the shower was luke warm at best. Second night it was rather warm in the room and there is no AC. Sleeping with the window open made it bearable.

Great location. Short walk to anywhere downtown. Friendly staff. Clean hotel.

The hotel is very close to downtown of Juneau. Walking distance to restaurants and shoppings. The room is clean. Towels are changed daily. Highly recommended.

Great staff, friendly and helpful, held luggage safely as we arrived early. Room was clean, all expected amenities. Brilliant, walkable location, and easy acces to services (concierge desk on the premises).

Great location. Clean property with all the essential facilities. Very friendly and helpful staff. Highly recommended.

The room was clean and tidy. Bed made and new towels daily. Excellent location to walk to all of the shops in town.

Very convenient to cruise port

Great location. Easy walking distance to all activities. Welcoming front desk. Restaurant food was good with friendly bartender.

Very friendly staff at the reception desk and the restaurant/bar

I loved the fresh coffee that was available every morning in the lobby., that the bus station was next door, and that there were a dozen bars, shops, restaurants, trailheads, and activities within walking distance. The window views and staff were nice. My only small complaint might be that a small continental breakfast would’ve been great. There are few breakfast places that open before nine in Downtown Juneau.

Accessibility to dining and dock area

Best hotel in Juneau, although its a bit pricey. Modern and tasteful decor in the rooms. I had a room on the 5th floor that faced the waterfront, giving a beautiful view. Close to restaurants and shopping. Nice restauraunt and bar on the premises and free parking. A definite bonus was the cooling system in the room the worked as well as a decent air conditioner.

Clean and unremarkable,a bit older, but beds were fine and it was clean. No on site breakfast. Parking super convenient.

Facilities were acceptable. Personnel were not very helpful especially the concierge. Good location. At least offer pastries. When we finally noticed the coffee pot it was empty.

Nice stay, comfy bed and pillows. Advertised a Mountain View and my view was of old dilapidated buildings, trash all down the hillside. And windows in the buildings that stared right into my hotel window. I kept my curtains closed the whole time! False advertising. It also advertised a pub, which had closed. Wanted a restaurant onsite. Also false advertising. Staff was very nice.

We stayed 3-nights at this property for a visit to Juneau. Our room was basic, clean, with basic comfort. We faced the cruise ship port, which was fun. Thank hotel was quiet and the staff very friendly and helpful. We noticed the inside of the bathroom light switch looked like it needed replacement and the bathroom lacked a vent fan. The bed should have had a softer pillow top and a few more sleeping pillows would have been nice. The onsite restaurant, McGivney's, doesn't offer breakfast, and was often short staffed, with long waits and often out of several items each visit. They offer basic bar food, but there are lots of other decent eateries nearby. McGivney's staff was friendly. There's no pool or work out facilities that we saw in the hotel. Overall, a fine stay, in a safe, convenient location, with great staff, and basic rooms and amenities.

Construction projects, tv not working for several hours, breakfast buffet food was cold and I could have built a wall using the seriously hard hash brown cakes.