Baymont by Wyndham Tuscaloosa

This place was a ripoff for a two night stay for a Husband & Wife for Roughly $800 total for a subpar room. However the staff was very good, helpful and the security lady was outstanding and extremely helpful.

First, the general manager here is basically useless. Apparently, he had taken it upon himself to change reservations from 2 beds to a single king bed on a sold out night, which was not feasible for families/groups of 3-4 people. When contacted by front desk staff (who were amazing), he told them to just let the guests leave because he wasn’t fixing the mistake he made. This is unacceptable. Then, when we tried to use the toilet in our room, it was stopped up. My husband called the front desk to get a plunger, which was quickly brought to the room. We thought he had fixed it; however, when we came back at midnight from the concert we were in town to see, the toilet had overflowed and flooded the bathroom. Mind you, we had only used the bathroom in our room once and put the toilet paper in the trash can because of the initial issue with flushing the toilet. We called the front desk, and the staff member said he would call the manager who would call housekeeping. The staff member ended up calling us back and said he was just going to come help us himself because the manager wasn’t going to do anything. This was the worst management I have ever dealt with. I’m so thankful the front desk staff members were so helpful. On top of all of this, the shower curtain had mildew on it, and the mini fridge had rust on the outside and leaked slightly. For the outrageous price we had to pay because of the concert, this whole situation was absolutely terrible! 10/10 do NOT recommend!

The place is awful. Our room had a hole in the tub so it was not usable. There was food in the microwave and in the ice bucket. There was something spattered all over the a wall picture. It was gross. When I talked to the staff about the tub, they said they knew about it and thought it had been fixed. They had no other rooms. I wanted to talk to the manager, was told he was not available on weekends. For $585 it sucked.

Poor food no pool was open

The staff was pleasantl, the breakfast was very good, plenty of parking but the rooms are in bad condition. The top to the coffee pit was missing, the refrigerator knob was removed so the refrigerator couldn’t be turned on, the housing for the ironing board was missing and looked awful. The owners clearly don’t care to spend any money to maintain this property. The bed was comfortable but I’m not staying at this chain again.