Sonesta Select Phoenix Chandler

…

👍

AC in room was too loud to ran at night kept us awake. Bathroom shower area could use a little extra attention when cleaning. Hotel stated they had a restaurant and lounge so we thought we could enjoy a cocktail in the evening. Not true. No restaurant or lounge.

This place used to be nice, but now it’s a total dump!! After checking into our room, it was immediately obvious housekeeping either rushed through cleaning it or didn’t care. Then we started noticing the details: raisins on the floor, a dirty sock under the ottoman, an earring along the baseboard, a filthy/moldy shower, and what appeared to be a urine stain running down the bathroom wall. The entire room felt neglected and unsanitary. We went to the pool that evening and noticed the date palms surrounding the area were filled with fruit pods that were dropping all over the deck and into the hot tub. The hot tub water level was extremely low, and there were no towels available. I went to the front desk, and the employee simply said there was no maintenance staff on site (doesn't look like they ever are) and handed me a couple towels. The next morning, the pool area was even worse. Trash from the previous night was still everywhere, wet towels were left on the deck, furniture was scattered around, and there were fake nails, Band-Aids, and hair barrettes on the ground. Again, there were no towels. To make matters worse, there are no nearby bathrooms and hardly anyone, especially the kids running wild around the pool, seemed to leave to use one. Neither day did we witness anyone checking the water quality as required by law. This property has seriously gone downhill and is just gross!!!! Do yourself a favor and DO NOT STAY HERE. You've been warned.

Did not expect to have to pay for parking and was also charged an early check in fee