Name: Extended Stay America Suites - Phoenix - Airport
Address: 3421 East Elwood Street, Phoenix, Arizona, USA, Phoenix, Arizona, US
Price range: 71 $–92 $ per night
Rating: 7.9

Was Gäste sagen

Im Extended Stay America Suites - Phoenix - Airport beschreiben Bewertungen eine einfache, preisgünstige Zwischenstation in der Nähe von PHX, mit Kommentaren zu veralteten Innenräumen, variierender Sauberkeit, dünnen Wänden, einem minimalen Frühstück und Wartungsproblemen, einschließlich defekter Aufzüge und lauter oder beeinträchtigter Klimaanlagen.

Die Gäste schätzen den niedrigen Preis, die Akzeptanz von Haustieren und die Nähe zum Flughafen und zum Mietwagenzentrum. Zu den häufigsten Nachteilen gehören muffige oder Rauchgerüche, abgenutzte Möbel, kleine Badezimmer und eine begrenzte Reinigungskraft. Küchenutensilien und zusätzliche Annehmlichkeiten sind nur auf Anfrage erhältlich. Das Feedback zum Service ist gemischt und reicht von sehr hilfsbereitem Personal an der Rezeption bis hin zu langsamen oder unprofessionellen Interaktionen und Wartezeiten beim Check-in während Systemaktualisierungen. Erwarten Sie einen einfachen Aufenthalt ohne Schnickschnack, der sich für kurze Zwischenstopps eignet.

Leistungen

Reinigung

Zimmer

Dienstleistung

Standort

Gastronomie

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Leistungen

Die Einrichtungen sind einfach und veraltet, mit wiederholten Berichten über einen defekten Aufzug und fehlende Eisautomaten. Der Zugang erfolgt über einen einzigen Lobby-Eingang, und die Unterkunft ist haustierfreundlich.

Reinigung

Die Sauberkeit ist uneinheitlich: Mehrere Gäste berichteten von schmutzigen oder schlecht gereinigten Badezimmern, anhaltenden Gerüchen (Rauch/muffig), Flecken und gelegentlichem Schädlingsbefall, während andere saubere Zimmer feststellten. Der Wechsel von Handtüchern und die Reinigung während des Aufenthalts sind begrenzt.

Zimmer

Die Zimmer sind veraltet, mit abgenutzten Möbeln, kleinen Badezimmern und unbequemen Betten, sowie Lärm durch dünne Wände oder die Klimaanlage. Einige Wartungsprobleme (Klimaanlage, Kühlschränke, Beleuchtung) und begrenzte Ausstattung im Zimmer, es sei denn, sie wird explizit angefordert; die Qualität des WLAN kann unzuverlässig sein.

Dienstleistung

Der Service ist gemischt: Viele erwähnen freundliches, hilfsbereites Personal an der Rezeption, aber andere berichten von unhöflichem oder fehlendem Service und Wartezeiten beim Check-in während Systemaktualisierungen. Anfragen nach Annehmlichkeiten oder spätem Check-out werden nicht immer erfüllt.

Ähnliche Gästebewertungen

2

Melanie

11. Apr. 2024

·

Aufenthalt am 1 Nacht

Staff was unprofessional - first young woman at the front desk was on her phone on loud speaker with a friend cussing and saying the n word all while I just stood there waiting to be checked in - she saw me but didn’t even care to get off the phone then after 5 min mouthed to me if I wanted to check in while her friend is screaming on loud speaker. Then I had an older gentleman who had no personality and seemed he hated being there, I asked where I could find your room and was told “somewhere over there” which wasn’t helpful at all. The ENTIRE building smelled so disgusting I literally had to hold my breath - I have no idea what was causing the small but it was everywhere - the elevator, room, laundry room, etc. Definitely would not stay again.

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10

Christopher

17. Aug. 2025

·

Aufenthalt am 2 Nächte

The front staff are great. Nice place

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8

Cynthia K

30. Okt. 2024

·

Aufenthalt am 1 Nacht

It was a decent night's stay prior to a flight home that is really close to the airport. For a morning right it is less than 10 minutes away from the car rental building. Then it's a team ride to the airport. In addition, it's a pet friendly hotel. It's also a non-smoking facility; however, you are able to smoke outside of the building. Upon entering, there were some Halloween decor that was simple and cute. The lobby was open and clean. The elevator was also clean and in good working condition. The stairs are clean as well. It's wide and has plenty of room for a lot of people to walk up-and-down. The check-in person must've been having a day or something but there could be some improvement in mannerism. Nonetheless, he was short and to the point. Check-in went smoothly and everything was clear. Checkout person was very friendly, polite, courteous and sweet. She helped us with the grab and go breakfast as well as checkout. The room was very quaint. Everything in the room matches the pictures except for the cover to cover the bottom of the bed. The fridge as well as the kitchen area was clean. Cooking equipment and dinnerware was open request. The bed was soft and comfortable. The pillows seem relatively new. They were super fluffy and had medium firmness to it. Towels were clean and neat inside the bathroom.

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10

Lucina

17. Okt. 2025

·

Aufenthalt am 1 Nacht

Staff was very helpful and efficient

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6

Jessie

21. Okt. 2024

·

Aufenthalt am 1 Nacht

First of all my wife and I, we’re looking forward staying here for night due to attending a concert at the footprint center. We walked into the hotel lobby and we see a sign that says “will be right back” but you hear people talking behind the counter. All of a sudden a fellow by the name of Chris appears and just stares at us with out saying anything. I told Chris I had reservations and right away with an attitude starts demanding for ids and bank cards. We were surprise how lousy the customer services has become. We had stay here before in the past and we never had this type of experience.

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2

Khoa

23. Mai 2025

·

Aufenthalt am 1 Nacht

The staff was extremely unfriendly. They had no smile, not a word like "welcome to...", they're frowned all the time and stared at the guests like they're suspecting us. All of people at the front desk were talking with an attitude. They only smiled a little bit when they asked for rating on Google. There is no restroom in the lobby. We'd had a long ride before we checked in, so I asked where the restroom is and the old man at front desk said there's no public restroom while he knew that we're guests and about to check in. The room was old and smelled old. There was no toothpaste and no hair dryer. They arranged a studio suite for us, but there was no plates or cups or anything we can use to contain food in the cupboard. The design of the bathroom was very inconvenience, the toilet was dirty like it wasn't cleaned enough. Water from the shower was so weak! The last terrible thing was at 11:00 AM there was a woman knocking on the door, and warned us that the checking out time is 11:00 and if we checked out late we would be charged a late fee. I don't think I'll ever want to come back to the hotel. And I want to tell people about my story so they can consider their stay somewhere else if they don't want to experience like me.

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10

Christopher

17. Aug. 2025

·

Aufenthalt am 3 Nächte

The front desk are the best.

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10

Jean

27. März 2025

·

Aufenthalt am 1 Nacht

March 25 the woman who checked us in was very patient with other customers, as well as us. The overnight man was great also. I was tired and did something wrong and was embarrassed, but he made me feel as if it was no big deal. How do you find such lovely employees?

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2

Mike

28. März 2025

·

Aufenthalt am 1 Nacht

Close proximity to the airport, but that’s as far of a positive experience I’ll go. Complete lack of customer service with zero consolation for their computer system update that occurred upon checkin around 12:35am. I was told the system update may take at least 30 minutes, but the lady at the front desk could not definitively confirm a wait time of only 30 minutes. Had a toddler in a car, and being told to wait in the lobby for at least 30 minutes without giving us access to a bathroom or any amenities is frustrating and infuriating. No water, no bathroom, no comps, no reserved parking spaces for checking in (completely full non-ADA parking, so had to park far away from lobby entrance), no reason to stick around and put up with an outdated check in system. Recommendation to executive leadership: grant access to managers and provide resources to the front end staff to allow them to offer amenities and comps to make the wait somewhat worthwhile. Consider the perspective of travelers: get off a long flight, deal with the line at the car rental counter, show up to the hotel ready to sleep, but then only be told that despite having payment ready and with other tired family members in the car waiting to get in the room, the computer system is updating and will take at least 30 minutes. There is either zero or minuscule warning posted anywhere online that checkin around midnight is subject to at least a 30 minute delay by no fault of the guest.

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10

Cynthia

24. Apr. 2025

·

Aufenthalt am 1 Nacht

Alyssa was excellent during check in

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War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Standort

Praktisch gelegen in der Nähe des Flughafens und des Mietwagenzentrums, aber die Gegend ist überwiegend industriell mit begrenzten Restaurants in der Umgebung. Einige Zimmer können Lärm von Flughafen oder Straßenbau wahrnehmen.

Gastronomie

Das Frühstück ist sehr einfach – typischerweise Kaffee, Instant-Haferflocken und abgepackte Muffins hinter der Rezeption – und erfordert oft eine Nachfrage. Mehrere Gäste waren der Meinung, dass das beworbene Frühstück übertrieben ist.

Monat	Durchschnittspreis
Januar	90 $
Februar	119 $
März	119 $
April	99 $
Mai	82 $
Juni	74 $
Juli	68 $
August	65 $
September	69 $
Oktober	92 $
November	99 $
Dezember	87 $

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $75	17 $75	18 $78	19 $78
20 $72	21 $72	22 $71	23 $72	24 $72	25 $78	26 $78
27 $72	28 $72	29 $72	30 $72

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
				1 $76	2 $83	3 $83
4 $76	5 $77	6 $77	7 $77	8 $76	9 $85	10 $86
11 $76	12 $77	13 $77	14 $77	15 $77	16 $90	17 $89
18 $77	19 $77	20 $76	21 $77	22 $78	23 $84	24 $84
25 $77	26 $77	27 $77	28 $92	29 $81	30 $83	31 $83

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Monatliche Durchschnittspreise

Über diese Unterkunft

Standort

Zimmeroptionen

Studio, 1 Queen-Bett, barrierefrei, Nichtraucher

Studio, 1 Queen-Bett, Nichtraucher

Studio, 1 King-Bett, Nichtraucher

Studio, 2 Doppelbetten, Nichtraucher

Gästebewertungen

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Was Gäste sagen

Richtlinien der Unterkunft

Check-in-Anleitungen

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Optionale Extras

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