The Westin Kierland Resort & Spa

I never saw a mountain view. The staff were friendly. My biggest concern, however, was the fire safety map on back of our door. It was inaccurate. The halls are a maze, and the exits are few and far between. It was hard to find stairs as an alternative. The staff were very nice and accommodating.

I was initially charged for a full prepaid room. Due to horrible circumstances, I requested a refund...even a partial refund. I was the one responsible for the booking. Initially, I was denied such a refund, but just receive a personal/kind reply from the Westin, and they are providing a full refund. It was very much appreciated.

Hotel is nice, service was only ok

Rip off resort fee parking fee why not included all upfront as part of room rate?

The adult pool for the spa was closed