Hotel Shattuck Plaza

L'accueil est très chaleureux et serviable, la literie très confortable et la proprété impeccable.

Yes

The staff were helpful and kind. The room was clean. I like the location and the local stores, and amenities surrounding the hotel. The breakfast at the hotel’s restaurant was delicious. I would recommend this hotel. Only street parking or Valet.

Terrible stay. They ran out of the room that I booked with double beds then upgraded us to a suite with a pullout. Initially I was pleased but then we saw the pullout and it's wasnt suitable for anyone to sleep in. The crossbar was right on our lower back. We had to book another hotel at like 10pm. Thank goodness we found one. Also the phone didn't work and were were not provided enough towels.

Terrible stay! Dirty and disappointing. Shower didn’t drain properly, had to shower in standing water. Complained at front desk and was offered free coffee or breakfast, which I declined. I wanted to speak to the manager and I was assured that he would call me. I did not receive a call in three weeks so I emailed him. He eventually responded with an apology and didn’t care, said they would fix the problem. No monetary compensation, which was certainly in order. Everything was handled wrong by them from start to finish and I did not feel like a valued customer. This vacation included our staying at five different hotels and every one of them was better than this one, in every single way! Cleanliness, value, comfort, and service. We travel frequently and will never stay at a hotel managed by this corporation. STAY ELSEWHERE…..you will be glad you did!