SureStay Hotel by Best Western Castro Valley

Fast check in with Les put me into a clean & stunning room. All the amenities were perfect all the way down to the bed folds. Great hot shower & nice cool a/c. Very comfy bed with lots of plush pillows. Will come again...

Room was leaking water from the ceiling

It’s always a pleasant experience when I stay there. Easy on and off the freeway and it’s quiet.

The place is beautiful and the front desk attendant was very polite. As a woman arriving very late and staying alone, I did feel safe, which I appreciated. Unfortunately, the bedding was not clean. The pillows were visibly dirty—one looked like it had been stepped on with a dirty shoe. Shortly after getting into bed, I became itchy and believe I was bitten, which made it impossible to sleep comfortably. I have sensitive skin and could tell dust had accumulated. I barely slept due to this and was very disappointed, as cleanliness is non-negotiable.

The rooms ARE neglected. First room assigned had four doors 3 were locked one bathroom door but no closet so, technically by building code standards, it isn't a bedroom.