This is probably the least welcoming and warm high end hotel I have ever stayed at. Staff was not unfriendly but they just didn't seem to care. Receptionist sitting on his phone, not looking up when asked a question. Receptionist not at the desk. English level generally very low which made communication - especially over the phone - very hard. I felt ignored. Being so far away from home I fully expect being taken in with warmth and attentiveness when I arrive at the hotel each day from my outings. This didn't happen. I ordered the breakfast buffet but the people at the buffet weren't informed. When I asked them to check again they did and, of course, found out that I had paid the night before. They didn't give me a "we're sorry for the misunderstanding" or anything. Staff at the breakfast buffet didn't smile, didn't make you feel welcome. The only exception was a very kind, young woman who, for no apparant reason, gave me a 20 % discount the second and last time I bought the breakfast buffet. SHE smiled and was kind and made me feel actually seen as a guest. If only I had asked her name... And then this: I found a cockroach in my bathroom. It was alive. I have pictures of it and I know it's a cockroach because I'm a biologist. Now, cockroaches are ubiquitous in the tropics but I stayed at the 20th floor of a "5 star" hotel. This speaks volumes about the level of pest control. If you want a warm and welcoming atmosphere I can't recommend Wyndham Grand Bangsar.
This is probably the least welcoming and warm high end hotel I have ever stayed at. Staff was not unfriendly but they just didn't seem to care. Receptionist sitting on his phone, not looking up when asked a question. Receptionist not at the desk. English level generally very low which made communication - especially over the phone - very hard. I felt ignored. Being so far away from home I fully expect being taken in with warmth and attentiveness when I arrive at the hotel each day from my outings. This didn't happen. I ordered the breakfast buffet but the people at the buffet weren't informed. When I asked them to check again they did and, of course, found out that I had paid the night before. They didn't give me a "we're sorry for the misunderstanding" or anything. Staff at the breakfast buffet didn't smile, didn't make you feel welcome. The only exception was a very kind, young woman who, for no apparant reason, gave me a 20 % discount the second and last time I bought the breakfast buffet. SHE smiled and was kind and made me feel actually seen as a guest. If only I had asked her name... And then this: I found a cockroach in my bathroom. It was alive. I have pictures of it and I know it's a cockroach because I'm a biologist. Now, cockroaches are ubiquitous in the tropics but I stayed at the 20th floor of a "5 star" hotel. This speaks volumes about the level of pest control. If you want a warm and welcoming atmosphere I can't recommend Wyndham Grand Bangsar.
