Four Points by Sheraton Los Angeles Westside

Our experience was amazing we love the place, the city and I loved it so close to the mall.

My room was very spacious and very clean. the staff was great, I called several times as I was arriving late and they were so kind and reassuring. We were greeted each morning and evening. I wish the room windows had a darker shade or covering. I will stay there again.

Customer service when checking in at nigh time not so friendly at all

First night, got in at midnight, AC didn't work, Television didn't work. Someone came and fixed it on day 2, was nice and problem was fixed. Night 2, someone kept calling my room at midnight yelling at me until I unplugged the room phone, called the front desk who was frazzled and said multiple rooms were complaining about the same, he thought it was some high school kids who were staying... Why was this my problem? Asked to speak a manager the next morning when I checked out and have not received a response as of yet...

I stayed only one night, so I don’t have much to say. Overall, the hotel was fine. When we arrived, however, we had to wait about 30 minutes to check in because there were many people in line and only one person at the reception. I also didn’t like my initial room and asked to change it. It took a while, but in the end they were able to give me a better option.