DoubleTree by Hilton LAX - El Segundo

Intet at stille fra på i badeværelse

Rigtig fint Lufthavns hotel. Pæne rene værelser. Gode senge. Morgenmaden var god. Restauranten kan varmt anbefales. Vi spiste aftensmad der, den dag vi ankom. Maden var rigtig lækker og der var masser af det.

Slidt hotel - var der kun en dag da det ikke var som forventet ud fra billederne.

Først ble vi møtt av et surt personale, lite behjelpelig. Oppdaget maur på rommet første natten. Tok det opp med personalet i resepsjonen, fikk beskjed at vaktmester skulle komme og se på det. Hun så det var maur på rommet og ville spraye rommet med kjemikalier.Da sa jeg nei, da vi ikke visste hva hun ville spraye, og vi skulle legge oss for å sove. Neste dag sa vi at vi ville ha et nytt rom, det skulle vi få. Vi pakket ut av rommet og skulle få nytt rom når vi kom tilbake igjen. Vi kom tilbake etter tur, men fikk ikke nytt rom. De hadde bare vasket der, vi drar bagasjen opp på det samme rommet og finner med en gang maur på rommet. Nå forlanger vi nytt rom og får det. Vil bare si at kommer vi til LA igjen, skal vi ikke bo her i hvert fall.

Booked a 2-night stay thinking it would be a great experience, but unfortunately it turned out disappointing. We arrived the first night exhausted after attending a family viewing, and all we wanted was to rest. As soon as we entered the room, there was a terrible smell, and the bed sheets clearly had not been washed. I know the difference between old stains and sheets that were simply not cleaned, these were not washed at all. There was visible hair and food left behind from the previous guests. I went downstairs to report the issue, and thankfully they were able to switch us to another room. My family and I had to move everything late at night, and during the process I accidentally left behind my gold cross necklace. I reported it immediately and even left my phone number in case housekeeping found it, but no one ever followed up with me. There were several concerns during this stay: 1. Honesty and communication regarding lost items. 2. Cleanliness of the rooms. 3. Parking - they charge for parking, yet the parking area is a 5 minute walk from the building, which was inconvenient. Overall, I’m extremely disappointed. Had I booked somewhere else, I likely would not have lost my necklace or had to switch rooms at midnight because of poor cleanliness standards.