Heritage Inn Express Hayward

From the moment I walked into my room, I knew I had made a mistake. The overwhelming smell of cigarette smoke hit me immediately, even though I had booked a non-smoking room. It wasn’t just a faint smell—it was soaked into everything. The curtains, the furniture, the bedding. It was disgusting. There were dirty, used towels sitting on top of the closet rack, as if they had just been tossed up there and forgotten. The carpet was so sticky that I kept my shoes on the entire time. The worst part was the door. It didn’t even lock properly. I tried several times and the deadbolt wouldn’t catch all the way. I ended up tying my dog’s leash to the door handle and top latch, and put a chair under the door just to try to protect myself. Outside was just as unsettling. People were hanging around the parking lot throughout the night and I was approached by men trying to hustle or sell things. I told them no each time, but they were persistent. There was no visible staff, no security, and no one checking on what was going on. I felt completely exposed and vulnerable. As a woman traveling alone, I was terrified. I didn’t sleep. I didn’t even feel comfortable lying down. I packed up and left at 1:30 in the morning because I genuinely felt safer sleeping in my car than staying in that room any longer. Please believe the reviews. I wish I had read them. This place is not clean, not safe, and absolutely not worth it. No price justifies feeling this unsafe.

Phone did not work, tv did not work - spent 30 minutes locating someone to correct the problem; sent me to another room - tv & phone worked, but maintenance & condition of doors, walls, floors, window coverings — filthy, water damage obvious, smelled of cooking aromas, baseboards damaged & rotting, elevator unkempt, not maintained. This place is not worth a dollar a night. Please do not let anyone make reservations here!!! I refused to stay the night and left after they refunded my charges to my VISA!! The desk person saw how angry I was that photos online are deceptive and do not show the awful conditions here!! I had to leave a party early so I would not have to stay in this squalor. I need a receipt from EXPEDIA to show I did not stay the night of Saturday 8/16/25. I have a receipt from Heritage Inn Express-Hayward, Front Desk Associate to show I left the hotel without staying the night & they did not charge my Visa. Thank you. Please eliminate this option from the EXPEDIA site!

This place has been recently renovated...inside the 3 or so rooms i had the almost fully pleasurable experience of having. Location gets 2 stars and 5 stars right next to 880 which shouts convenience and the dull sounds of cars on a very busy area of Freeway is dull like white noise after a stay of a few days. Service gets 3 stars and 5 stars so everyone was kind and friendly and efficient and helpful but i had an unfortunate situation develop with a neighbourhood homeless man that didnt escalate as much as it could have thankfully but a lesson was learned on my behalf. Property seems in good shape and kept clean and a team of smiling seemingly happy people but strangely a fairly large swimming pool is the focus of the 3 story courtyard of the hotel and it was July late in the summers agreement 5o turn up the heat but the pool kooked great and inviting but for some reason it was closed the entire time we stayed. With san Francisco bay just a stones throw from this invitjng almost overlooked gem of q place to stay wasnt really a place to stay and relax and play. No water nased sports anyway. Hmmm. Ask before you plan and count on something that might remain closed for whatever reason.

Locks on doors didn’t work, red stain on bed, board holding up middle of bed, pillows flat, door between rooms didn’t lock, wall ac broken, toilet leaked water, bugs in bathroom, dirty

Hospitality service was beyond great. I interacted with three different people, they all were down to earth, I asked something, and they provided instantaneous, like Genie :-) Room was kept clean but smelled like weed, even it was non-smoking room. Although, staff was very responsive and was willing to change the room, seeing the situation there, I didn't have any good hope so declined the offer. Based on my decision staff member provided me a good high end odor remover room freshener. I wouldn't mind old building but was not well maintained. Pool was dirty, you could see from any angle. Corridors were dirty, cigarette buds all over places and the whole building smell like weed. I guess they don't have much control but many tenants were high and their attire was very inappropriate for any situation.

Dirty, smelly even after we changed the room To another it was still a lot of smell. Pool was out of order, shady neighborhood

Pool is not open it’s a science experiment. Lot of people awake at 1:30am no Cable TV, but it is budget friendly and has very spacious rooms. The room itself is a little outdated but the beds are comfortable and clean.

I will never stay here again entirely due to there bad magnetic key card door lock systems not working every day and another tenant was having the same issue. They need to change all of their door locks from their current system to one that reliably works

The ceiling in the room had mildew. The pool was disgusting. We didnt stay, we had to find another room. I took pictures of the room. I feel I should be reimbursed. You should take this off your list of hotels.

Área was not the best, but can’t complain due to the price , but the rooms were dirty with hairs and carpet dirty like they have not been vacuumed. Beds seemed like it had been same used blankets from previous stay tenants. It was a smoke free area but everything smelled like cigarettes drum the hallways to the rooms and sheets. Pool was filthy. Of your looking to actually relax and sleep comfortably, just pay the extra money , otherwise it will be hard for you to get some rest.

The staff was nice and helpful . However the condition of the the room was horrible. The non smoking room smelled of cigarettes. It was very dusty and overall unkept . The bathroom was the worst with damaged ceiling, dirty stained tiles and the shower wall was moldy and falling apart . The toilet has mismatched towel seat for the type of toilet. There was left over hairs and glitters. The mattress was stained and worn. The room overall felt outdated and not sanitary.

Didn't appreciate the bed bugs

The rooms are dirty and the carpet is in very poor condition, the rooms smell bad in there are bedbugs...

The Heritage Inn Express is most likely the worst hotel I have ever stayed in. Some things can't be helped, as the hotel is in a not-so-great neighborhood, and as much as they would like, certain factors such as trespassers or unsafe activity on the property grounds are inevitable. The previous one-star reviews are all true, and the photos do not represent what the hotel is actually like. The furniture is old and damaged, the room is in bad condition, and the bathroom had orange stains in the toilet and the shower. The sheets were dirty and had holes, and we heard loud talking in the rooms next to and above us. We had booked the room for the week, but we decided that it was better to cut our losses and find lodging elsewhere. Overall, the hotel is pretty bad and there are better options within walking distance. The one positive is that when I went to the front desk to raise these issues, the agent agreed to do so and we avoided paying for the rest of our stay. The price is tempting, but it is not worth it.

Dirty, smelly even after we changed the room To another it was still a lot of smell. Pool was out of order, shady neighborhood

Do not stay here. I couldn’t even stay here. The room smelt like pee and cigarette and weed. There was probably a drug deal going on in the parking lot. I informed the staff it was highly unsafe to stay here just for possibly infection/illness or just general safety concerns especially being a woman traveling alone. They are still fighting with the refund. But I was only there for maybe 10 minutes at most. I repeat do NOT stay here, don’t let the cheap price sell you. I only needed something to rest for a few hours cuz I had such a long drive. Didn’t work out that and I had to leave immediately and just finished my drive.

Avoid this place if you can. Dirty, smells like urine everywhere, scary part of town and incompetent front desk staff.

The bed was dirty and broke bathroom was dirty towels were dirty

Rude unhelpful staff. I accidentally booked this room for a 2nd time. First time same experience rude unhelpful staff. Dirty room, roaches. I tried to get a refund because I booked another room and the staff denied it. I would not recommend this place if you have any other options. RUDE RUDE STAFF

Bathroom very dirty even the towels still had hair on it

The pictures do not match the place. It’s very low maintenance the place is run down and looks very dangerous

Phone did not work, tv did not work - spent 30 minutes locating someone to correct the problem; sent me to another room - tv & phone worked, but maintenance & condition of doors, walls, floors, window coverings — filthy, water damage obvious, smelled of cooking aromas, baseboards damaged & rotting, elevator unkempt, not maintained. This place is not worth a dollar a night. Please do not let anyone make reservations here!!! I refused to stay the night and left after they refunded my charges to my VISA!! The desk person saw how angry I was that photos online are deceptive and do not show the awful conditions here!! I had to leave a party early so I would not have to stay in this squalor. I need a receipt from EXPEDIA to show I did not stay the night of Saturday 8/16/25. I have a receipt from Heritage Inn Express-Hayward, Front Desk Associate to show I left the hotel without staying the night & they did not charge my Visa. Thank you. Please eliminate this option from the EXPEDIA site!

Nice size rooms

Pool is not open it’s a science experiment. Lot of people awake at 1:30am no Cable TV, but it is budget friendly and has very spacious rooms. The room itself is a little outdated but the beds are comfortable and clean.

Not all plug socket s worked electrical facilities were dated.

Noise

Our stay was okay. Couldn't sleep good because I was concerned that someone would break in through the door which was damaged and didn't look well. The clerk gave us a different room than the one we originally booked and he stated that the original room had some problems. The tv didn't work, we had to unplug the fridge to be use the microwave. The rest room was dirty and the toilet was disgusting.

This time wasnt as comfortable as other times, they gave me a room on the 3rd floor next to a bunch of guys. When asked to change room they changed across and there was guys drinking and smoking. It was very loud and obnoxious. I honestly wanted to just get to My room and relax but couldnt cause of how much noise they made. It was an uncomfortable stay.

I book a king bed room for myself, room is spacious, staff and service is good and friendly, but the property is little older you can smell that from the carpet, overall can be accepted against the cost in San Francisco.

Outside was not nice room was ok tv did not work

I like the staff!

Staff is truly friendly. It’s a pleasure to be a guest here!

The staff is very helpful.

The person who checked me in was a bit arrogant and rude. As if he was mad at me i didnt like his attitude towards me i was planning ok just leaving instead but at the end i stayed. The room was Nice no complains about that. The only problem i really had was with the guy at the front desk there has been other recepcionist other times that ive stayed here and they were kind nothing like this one. And well it's uncomfortable when someone who your being kind to and just trynna get what You paid for is being rude.

This place is terrible. As we were walking down the stairs a crazy guy popped out from under the stairs and asked if we had any Crystal to buy. The front desk staff tried to enter my room last at night. I called up front and he said that he didn't think anyone was in the room, very strange. People were fighting late in the night screaming yelling and kicking doors. On Expedia it looked nice once you arrive a way different look. Never again. Please don't stay at this hotel. It should be removed from all sites for renting a room. It's a homeless hotel.

I am Disabled and I have a service dog .I liked nothing about the place and the reason being was I made a last minute reservation with two rooms still available. When I arrived the counter person was fast asleep. I woke him up and showed him my digital id and he said no canceld my reservation told me to leave.. and went back to his chair to sleep. My service dog and I had no place to go at midnight. I was tired in pain and desperately need to use the restroom .

The staff is very freinsly and accommodating. Eapecially to the disabled

Front desk was super helpful and I needed to stay an extra night and the hotel staff made extremely easy to process the additions night. Hotel was quiet which was great as well

Great staff! Very friendly and helpful.

The “manager” walked into my room without knocking with his own key due to a mistake they had made with giving me that room. He summited a refund and left the place right after

The pictures do not match the place. It’s very low maintenance the place is run down and looks very dangerous

Convenient.

It was on downtown Hayward close to where we need to be.

This place has been recently renovated...inside the 3 or so rooms i had the almost fully pleasurable experience of having. Location gets 2 stars and 5 stars right next to 880 which shouts convenience and the dull sounds of cars on a very busy area of Freeway is dull like white noise after a stay of a few days. Service gets 3 stars and 5 stars so everyone was kind and friendly and efficient and helpful but i had an unfortunate situation develop with a neighbourhood homeless man that didnt escalate as much as it could have thankfully but a lesson was learned on my behalf. Property seems in good shape and kept clean and a team of smiling seemingly happy people but strangely a fairly large swimming pool is the focus of the 3 story courtyard of the hotel and it was July late in the summers agreement 5o turn up the heat but the pool kooked great and inviting but for some reason it was closed the entire time we stayed. With san Francisco bay just a stones throw from this invitjng almost overlooked gem of q place to stay wasnt really a place to stay and relax and play. No water nased sports anyway. Hmmm. Ask before you plan and count on something that might remain closed for whatever reason.

The rooms were in poor condition. Smelled like smoke even though it’s a non smoking room. Amenities are all in poor conditions. To many homeless out in the parking lot. Bottom line the hotel needs a lot of work.

Felt gritty. Child’s bicycle and toys were scattered edge of parking lot. Room was non-smoking but smelled of either smoke or aggressive, bitter cleaning solution. Parking lot is difficult to get out of with street partially blocked by semi. Economical but felt that way.

Dirty, smelly even after we changed the room To another it was still a lot of smell. Pool was out of order, shady neighborhood

The staff were good. The people that stayed there were strange. A hooker came up to my door. A strange man called my room twice . Didn’t speak the first time then asked if I could come to his room to get my key. Not going back again

You get what you pay for. Didn't feel safe.

I did not like this property. I felt unsafe, my car felt unsafe. The photos of the property did not represent what room actually looked like. Pictures do lie. Real pictures of the room needs to be posted so you do not waste your time booking as it is misleading.