SenS Suites Livermore; SureStay Collection by Best Western

Very nice place with large rooms, well equipped kitchen and a nice breakfast. Downsides were extremely firm beds (I couldn’t sleep!), a broken hot tub (one of the main reasons I chose this location!) and no electric vehicle charging on site.

Staff are really friendly and the fact that u could bbq and swimming amd they have the yacuzzi

Very nice we used the onsite Bbq to grill some steaks and the kids enjoyed the swimming pool

Room lock was broken, took 2 hours to repair and then check in. Jacuzzi was broken. Breakfast was poor and the OJ was sour.

Great pool area lots of fun and people are friendly.

Good: huge suite with great floor plan, thrilled about the extra bathroom and TVs in every room, kitchen nicely stocked, hot tub was good and hot with great jets. Bad: A/C was not working properly. Room was dirty and old. Had to ask for pool towels and received bath mats. Had to go to the front desk to get bedding for our pull out. Had to get new keys because first ones didn’t work. Pool furniture cushions in desperate need of replacement. No coffee in lobby after 10am.

Service was OK. Pool was clean. Room was very dated. Peeling paint on the ceilings in the room from water damage. Room had spiders and webs in corners. Very dated and worn. Beds were meh. Not awful but nothing about the rooms were particularly comfortable. Television was not a smart tv and the screen was broken. Only showed the show on 3/4 of the screen.

It was clean and comfortable. However it was very noisy early AM from gas station next door. The lobby coffee was luke warm. Breakfast rhe normal stuff thats included in these type of hotels pretty boring but plentiful. Nice hot tub, pool area for relaxation.

I searched for Gym + Kitchen and decided on this place. All the machines in the fitness center were broken and they had mostly missing weights. Our kitchen pans and knifes were mostly useless, even understanding the normal uselessness of hotel kitchens. Our room was next to a gas station car wash that we heard into the night. Our tub felt like it was ready to plunge into the room below. Breakfast staff was nice and the breakfast was decent. OK bed. The shower temperature is good.

The place was ok. The room smelled like urine the moment I stepped in. The size was decent. AC worked so so. The property had more of an apartment feel with an 80’s vibe to it. It was really dark at night with the limited lighting lights. The hot tub and pool were great. This place ok, except for the urine smell.

Nothing really..I forgot to take a pic of the roach on the bottom of my shoe that I killed

Nice place clean rooms

The facility was tucked away behind a gas station, but the property itself is nicely maintained. The room was very clean and well appointed. The included breakfast was excellent.

Good: huge suite with great floor plan, thrilled about the extra bathroom and TVs in every room, kitchen nicely stocked, hot tub was good and hot with great jets. Bad: A/C was not working properly. Room was dirty and old. Had to ask for pool towels and received bath mats. Had to go to the front desk to get bedding for our pull out. Had to get new keys because first ones didn’t work. Pool furniture cushions in desperate need of replacement. No coffee in lobby after 10am.

STAY FAR FAR AWAY!!! it is OLD, MUSTY smell, UNclean, greasy counter top, UNclean oven, cheapest brand appliances fridge greasy to touch with broken door-does NOT close well you have to force-push shut, microwave flimsy, greasy and cheap needing replacement, toilet papers-papertowels are so ROUGH to the skin I had to buy my own brand, the shampoo conditioner and soap are the CHEAPEST most DISGUSTING and contains SUPER TOXIC ingredients and the interior, VERY DIS-appointing, the interior feels like you are in a casket, very gloomy, DARK, drapes grimy stains with bad odor, the carpet smells in this room 813 is so GROSS and has stains all over, very depressing unit to stay in. I would NOT ever, NEVER recommend anyone to stay here, continental breakfast is GROSS, scrambled "eggs" come out of a box, NOT real eggs, which is so toxic and dangerous to your health, thank goodness Whole Foods was close! Smoking area NOT well designated, smokers were in the next unit to me and I had reserved an ABSOLUTELY NO smoking building, smokers were outside smelling second-hand cigarette smoking and I reported this to the front desk and they did nothing! UNCARING staff, very DISGUSTING property and the highway noise was so LOUD! Very GROSS bathroom with grimy curtain showers, toilet NOT working well backing up, a GHETTO roach smoking motel! I'm a travel writer so warning reviews will be posted everywhere! This was a rushed travel so I did not have enough time for proper research, BEWARE!

Cleaniness

Service was OK. Pool was clean. Room was very dated. Peeling paint on the ceilings in the room from water damage. Room had spiders and webs in corners. Very dated and worn. Beds were meh. Not awful but nothing about the rooms were particularly comfortable. Television was not a smart tv and the screen was broken. Only showed the show on 3/4 of the screen.

Everything was pretty good, but we did find some big water bugs in our room

The place was ok. The room smelled like urine the moment I stepped in. The size was decent. AC worked so so. The property had more of an apartment feel with an 80’s vibe to it. It was really dark at night with the limited lighting lights. The hot tub and pool were great. This place ok, except for the urine smell.

We discovered cockroach on the wall from the heat filter. And the room we in had blood stains on the carpet. It's nice location but they need to upgrade everything. Sofas were old. Customer service was good.

Definitely overall property needs a facelift but the biggest issue is the cheap and uncomfortable beds and the tv that has only about 5 channels that are watchable. Carpet and sofa had stains. The check in staff was extremely friendly and welcoming, so a plus there. Overall i wouldn’t book her again.

Just terrible The air conditioning didn’t work and the TV didn’t work so I’ve been transferred to a second room upon being transferred the upstairs bathroom flooded

Overall it was nice. It’s a little older and although the room is decent in size the furniture and tv arrangement made it feel smaller. The tv reception was not good and cut out often. I ended up watching on my computer.

Nice place clean rooms

Very nice place with large rooms, well equipped kitchen and a nice breakfast. Downsides were extremely firm beds (I couldn’t sleep!), a broken hot tub (one of the main reasons I chose this location!) and no electric vehicle charging on site.

This is an older property and frankly, seems to be a bit behind on maintenance. We had to have our key cards re-issued three times and our TV fixed twice. Still, several channels had no sound and several more had "snowy" pictures or would disappear and say "no signal". The A/C also had to be repaired. Also, T]the bed was hard (as others have noted). The staff were friendly and helpful and the breakfast was fine as such breakfasts go. The location is quite convenient too.

The facility was tucked away behind a gas station, but the property itself is nicely maintained. The room was very clean and well appointed. The included breakfast was excellent.

Clean, spacious and comfortable room. And friendly staff.

It was clean and comfortable. However it was very noisy early AM from gas station next door. The lobby coffee was luke warm. Breakfast rhe normal stuff thats included in these type of hotels pretty boring but plentiful. Nice hot tub, pool area for relaxation.

I searched for Gym + Kitchen and decided on this place. All the machines in the fitness center were broken and they had mostly missing weights. Our kitchen pans and knifes were mostly useless, even understanding the normal uselessness of hotel kitchens. Our room was next to a gas station car wash that we heard into the night. Our tub felt like it was ready to plunge into the room below. Breakfast staff was nice and the breakfast was decent. OK bed. The shower temperature is good.

I’m sure they probably thought I had gone away, & I wasn’t going to even submit a review, but this is the 2nd email I’ve gotten to do a review. There’s a reason they have such a low rating. While I didn’t experience the rodent infestation, the customer service from the MANAGER was absolutely heartless. I requested an “accessible” room, 2 queen beds. Each room is stated have a FULL kitchen (pictures shows a full stove 4 burners), oven, full size fridge. What’s not clear is not all accessible rooms have the same full kitchen. When I checked in, I stated to the receptionist that I was cooking (she asked my plans for the stay). She failed to tell me I wasn’t getting a full stove w/oven. Then let’s talk about the bathroom, that had a bathtub! Umm, accessible usually has a roll-in shower. My 81-yr old mother could NOT climb into that tub, even with bars! I called myself being compromising, and asked to be moved on my second day of stay, instead of right after getting to the room. When I expressed my concerns, day 1 receptionist said the room I needed was “out of service,” but she didn’t know why. She would look into it and see if it could be back in service (weird). Day 2 is when all hell broke loose. So not only did I have to forgo an accessible room, to get 2 queen beds & a full stove w/oven, but the manager was NOT accommodating AT ALL. No compensation, no points, nothing, & left me in tears,on THANKSGIVING. I had to move my 81 yr old mom alone, after 2pm! He had no compassion!!

As always, excellent customer service.

I enjoyed my stay and the staff were very friendly and accommodating

Customer services was excellent.

Nicole was amazing and so was Daniel at the front desk. Their customer service was on point much appreciated.

Good: huge suite with great floor plan, thrilled about the extra bathroom and TVs in every room, kitchen nicely stocked, hot tub was good and hot with great jets. Bad: A/C was not working properly. Room was dirty and old. Had to ask for pool towels and received bath mats. Had to go to the front desk to get bedding for our pull out. Had to get new keys because first ones didn’t work. Pool furniture cushions in desperate need of replacement. No coffee in lobby after 10am.

STAY FAR FAR AWAY!!! it is OLD, MUSTY smell, UNclean, greasy counter top, UNclean oven, cheapest brand appliances fridge greasy to touch with broken door-does NOT close well you have to force-push shut, microwave flimsy, greasy and cheap needing replacement, toilet papers-papertowels are so ROUGH to the skin I had to buy my own brand, the shampoo conditioner and soap are the CHEAPEST most DISGUSTING and contains SUPER TOXIC ingredients and the interior, VERY DIS-appointing, the interior feels like you are in a casket, very gloomy, DARK, drapes grimy stains with bad odor, the carpet smells in this room 813 is so GROSS and has stains all over, very depressing unit to stay in. I would NOT ever, NEVER recommend anyone to stay here, continental breakfast is GROSS, scrambled "eggs" come out of a box, NOT real eggs, which is so toxic and dangerous to your health, thank goodness Whole Foods was close! Smoking area NOT well designated, smokers were in the next unit to me and I had reserved an ABSOLUTELY NO smoking building, smokers were outside smelling second-hand cigarette smoking and I reported this to the front desk and they did nothing! UNCARING staff, very DISGUSTING property and the highway noise was so LOUD! Very GROSS bathroom with grimy curtain showers, toilet NOT working well backing up, a GHETTO roach smoking motel! I'm a travel writer so warning reviews will be posted everywhere! This was a rushed travel so I did not have enough time for proper research, BEWARE!

The room was perfect for our girls weekend! The 5 of us had plenty of room to put our things down and get some rest! Staff was very friendly and accommodating. We had to do a late checkout and they were very nice about extending our time! Would stay again!

The front desk staff was really nice and super informative. Easy check in an out. The room was a decent size for my family. We only spent one night. It was really quiet and very comfortable. The breakfast was also good and very convenient. Definitely recommend for families.

This is the second year we stay at this property. Staff is extremely friendly and helpful. The hotel is close to the venue where our gymnastic competition was rooms are oversized and comfortable. I will definitely recommend.

Nice place clean rooms

my daughter just had a baby and so I came out from Hawaii to meet my new grandchild. I booked three nights at the Sens and it was perfect. Quiet enough for us and the baby and also well insulated so as not to disturb anyone else nearby will come back and recommend thank you!

This is an older property and frankly, seems to be a bit behind on maintenance. We had to have our key cards re-issued three times and our TV fixed twice. Still, several channels had no sound and several more had "snowy" pictures or would disappear and say "no signal". The A/C also had to be repaired. Also, T]the bed was hard (as others have noted). The staff were friendly and helpful and the breakfast was fine as such breakfasts go. The location is quite convenient too.

The facility was tucked away behind a gas station, but the property itself is nicely maintained. The room was very clean and well appointed. The included breakfast was excellent.

Love this hotel, quiet, spacious and nice staff

The front desk staff was really nice and super informative. Easy check in an out. The room was a decent size for my family. We only spent one night. It was really quiet and very comfortable. The breakfast was also good and very convenient. Definitely recommend for families.

This is the second year we stay at this property. Staff is extremely friendly and helpful. The hotel is close to the venue where our gymnastic competition was rooms are oversized and comfortable. I will definitely recommend.

It was clean and comfortable. However it was very noisy early AM from gas station next door. The lobby coffee was luke warm. Breakfast rhe normal stuff thats included in these type of hotels pretty boring but plentiful. Nice hot tub, pool area for relaxation.

I searched for Gym + Kitchen and decided on this place. All the machines in the fitness center were broken and they had mostly missing weights. Our kitchen pans and knifes were mostly useless, even understanding the normal uselessness of hotel kitchens. Our room was next to a gas station car wash that we heard into the night. Our tub felt like it was ready to plunge into the room below. Breakfast staff was nice and the breakfast was decent. OK bed. The shower temperature is good.

The location is suitable for those who come to Livermore for business. The maintenance is poor. There was no hot running water in my room until I complained. My TV remote did not work, and the desk lamp could not maintain a steady light. It is below the standard expected from Best Western.

Very nice place with large rooms, well equipped kitchen and a nice breakfast. Downsides were extremely firm beds (I couldn’t sleep!), a broken hot tub (one of the main reasons I chose this location!) and no electric vehicle charging on site.

Room lock was broken, took 2 hours to repair and then check in. Jacuzzi was broken. Breakfast was poor and the OJ was sour.

The facility was tucked away behind a gas station, but the property itself is nicely maintained. The room was very clean and well appointed. The included breakfast was excellent.

Good: huge suite with great floor plan, thrilled about the extra bathroom and TVs in every room, kitchen nicely stocked, hot tub was good and hot with great jets. Bad: A/C was not working properly. Room was dirty and old. Had to ask for pool towels and received bath mats. Had to go to the front desk to get bedding for our pull out. Had to get new keys because first ones didn’t work. Pool furniture cushions in desperate need of replacement. No coffee in lobby after 10am.

STAY FAR FAR AWAY!!! it is OLD, MUSTY smell, UNclean, greasy counter top, UNclean oven, cheapest brand appliances fridge greasy to touch with broken door-does NOT close well you have to force-push shut, microwave flimsy, greasy and cheap needing replacement, toilet papers-papertowels are so ROUGH to the skin I had to buy my own brand, the shampoo conditioner and soap are the CHEAPEST most DISGUSTING and contains SUPER TOXIC ingredients and the interior, VERY DIS-appointing, the interior feels like you are in a casket, very gloomy, DARK, drapes grimy stains with bad odor, the carpet smells in this room 813 is so GROSS and has stains all over, very depressing unit to stay in. I would NOT ever, NEVER recommend anyone to stay here, continental breakfast is GROSS, scrambled "eggs" come out of a box, NOT real eggs, which is so toxic and dangerous to your health, thank goodness Whole Foods was close! Smoking area NOT well designated, smokers were in the next unit to me and I had reserved an ABSOLUTELY NO smoking building, smokers were outside smelling second-hand cigarette smoking and I reported this to the front desk and they did nothing! UNCARING staff, very DISGUSTING property and the highway noise was so LOUD! Very GROSS bathroom with grimy curtain showers, toilet NOT working well backing up, a GHETTO roach smoking motel! I'm a travel writer so warning reviews will be posted everywhere! This was a rushed travel so I did not have enough time for proper research, BEWARE!

The front desk staff was really nice and super informative. Easy check in an out. The room was a decent size for my family. We only spent one night. It was really quiet and very comfortable. The breakfast was also good and very convenient. Definitely recommend for families.

It was clean and comfortable. However it was very noisy early AM from gas station next door. The lobby coffee was luke warm. Breakfast rhe normal stuff thats included in these type of hotels pretty boring but plentiful. Nice hot tub, pool area for relaxation.

Love the kitchen in suite, breakfast was great!

I searched for Gym + Kitchen and decided on this place. All the machines in the fitness center were broken and they had mostly missing weights. Our kitchen pans and knifes were mostly useless, even understanding the normal uselessness of hotel kitchens. Our room was next to a gas station car wash that we heard into the night. Our tub felt like it was ready to plunge into the room below. Breakfast staff was nice and the breakfast was decent. OK bed. The shower temperature is good.

Our stay was overall great. Very comfortable and has a home vibe. Good price for what you get. Breakfast was eggs, bacon, and waffles. Fruit, cereal, muffins/donut. Pool had a lot of bugs in it. I guess that would be the only negative thing in my experience. Other than that, would recommend.