Extended Stay America Suites - Pleasant Hill - Buskirk Ave

Aceptables

There was a bug on my pillow but everything else was clean however there was a strong odor of some cleaning product that gave me a headache luckily I had Lysol on me and it neutralized it. There was no shampoo or conditioner, soap could be better. There was an argument loud enough to wake me up at 3:30 am. The positive…The service desk workers were very nice.

The staff refused to change linens since "there was none left" and "housekeeping wasnt avail to make bed." When I arrived, I noticed th3e floor by bed was sticky, and the surfaces on nightstand were sticky. Then when I pulled back the bedding to examine since the room appeared used, and there was short black hair .... I immediately notified staff and eventually after attempting to gaslighting me it was hair from my non shedding maltipoo who had not been in the bed at all, they agreed to take the sheets and pillow cases but refused to replace the other bedding or clean the surfaces. She came back approx 3 mins later and handed me what I believe is the same wadded up sheets. I checked out. Additionally, their parking lot is the home to the homeless, and it appeared that some were doing drugs. It was a horrible experience. I have attempted refund, but Hotel.com wont answer phone, and directs me to the website where it only offers me "cancellation" issues. I will never use that hotel again - I should add it is not what the pics portray it to be and they lie abt the "free breakfast" - its a package of oatmeal. I will also never use hotels.com again.

Basic hotel Basic needs That's all you get........ Least it was very clean...

Was ok Clean enough Staff was helpful Thank you