Renaissance Walnut Creek Hotel

Y

Everything is awesome per usual.

Beautiful hotel but front desk is impossible to get ahold of. Main Marriott line was unhelpful with information

Booked this hotel for one reason only: the listing said “deep soaking bathtub.” The room had only a standard shower/tub combo, and staff then tried to charge about 2.5x more for the room type we thought we had already booked. The tub in our room would not hold water, the second room had vomit in the bathtub, and the third room’s tub also would not hold water. My pregnant wife just wanted some quiet time alone to relax in a nice bath, but instead she ended up upset and crying in a tiny tub that would not even hold water. I had to leave my event, which was the entire reason we traveled there in the first place, to come be there for her. That made the whole trip pointless. The staff were rude and unhelpful throughout. I specifically asked that maintenance wait for me to return before entering the room because my wife was inside, and they ignored that and went in anyway. This has been the worst customer service I have ever experienced at a hotel and we travel 1-2 times a month. Will not be coming and will never recommend this hotel to anyone.

Clean property, beautiful room rooms, relaxing. The only downfall was a $35 parking fee per day.