Homewood Suites by Hilton Sacramento Roseville

Said there was a pool and hot tub but was not made aware that they were out of service and then couldnt get a refund so i could go to a place that did have one. Couch in the room is torn/ damaged and i was told simply sorry. I think for $400 plus i should've received better service

Property looks good in outside. Dated on inside of rooms. Room on smaller side. They don’t tell you but will hit you with a parking fee when you arrive. Nobody monitors parking lot. Food at breakfast was good. Not a cheap rate where we stayed.

The hot tub was down! Literally booked one night at a hotel because it was my birthday and all i wanted to do soak in a hot tub. The hotel was nice, staff was friendly, breakfast was great, bur disappointed there was no hot tub working.

Nice quiet stay, gym was great to cold to enjoy the pool but the hot tub was great. Basketball goal so bring a ball

IT HAS BASKET BALL COURT AND EVERYONE WAS FRIENDLY ICE MACHINES ARE TOO FAR ALL THE WAY TO THE END OF HALL WAY I DIDNT LIKE THAT

The room was clean and spacious. The staff was helpful when there were small issues. We had a room with a small kitchen, living area and a separate bedroom. The bed was comfortable, but the traffic noise was worse on side nearest the window. One of us slept on the sofa the next night to avoid hearing highway traffic. Having a full-sized refrigerator tucked into the kitchen area behind a wall so that noise was dampened was a good design choice. For someone who has to bring their own food, having a refrigerator and microwave were great. There was also a small stove area, but we didn't use it. The outside temperature was moderate so we didn't have too run the air very much; the system wasn't too noisy. The bathroom was okay, but designed so wide that the toilet paper roll was almost out of reach. Also, the only nightlight for the bathroom was a light switch that was slightly illuminated; that faint light was the only nightlight for that area since there are no outlets in the toilet/bathtub room. It barely sufficed. The breakfast was good and it was very nice to not have a TV blaring while eating. The amenities of workout room and pool all looked attractive, but didn't fit in our schedule. The same with the next door mall and bookstore. In general, I would recommend this hotel.

All good except the 12$ per day parking fee. Ridiculous and probably better to just charge more for the room then nit pick your customers daily. Talked with others in the breakfast area and none were happy about this charge

Upon arrival to the hotel we weren’t aware as we booked on Expedia but the pool and Jacuzzi were down for maintenance during our stay. I asked for a credit for parking which is $12 due to this inconvenience and they said no that it’s on their main website. We got a one room suite and the room smelt like cats. I request requested a room change. They did accommodate that and the next room was fine. The property outside is nice .

It was beautiful, and very clean. I also liked how cheerful it was. Only wish the pool was open when we stayed. Overall, wonderful trip;)

The location is great for shopping and dining. The staff was incredibly nice and welcoming. Would have been 10/10 but the pool was closed for maintenance.

This place is spotless and the room is very modern look and clean spotless, comfortable bed and clean bathroom. Nothing go wrong in this place.

The bedroom was ok. The bed itself was too hard, and not comfortable. Our neon concern there was black mold in the bathroom we were unaware of. The staff/hotel should have been aware of this issue. Black mold doesn’t form over night and it takes months. Proper cleaning wasn’t done. The hotel had refused to compensate anything due to their own negligence. Black mold can make people sick. They had to close off the room even. We weren’t aware until the next morning when we alerted hotel staff. There was no apology or follow up. The management never followed up.

Mold in showers, hair all over room and bugs

Really like this hotel. The staff is friendly and the rooms are spacious and clean. It's unfortunate to have to pay for parking at a hotel that so far out, but at least it's next to a good shopping center and freeways

We woke up the bed bugs bite with a baby. We had to check out early.

Decent stay. Door was damaged, room smelled like cigarettes, and black water came out of the tub.

Initially they put us in a room that smelled so strongly of urine, our eyes watered. We went to the front desk and Eric said they had no other rooms (it was only 5pm). No “sorry” or any solution. I told him either they find us a room or he needs to call other Hilton properties and find us a room. He went to the back and returned about 5 min later and gave us a different room. This one had no linens for the pull out, only 2 towels and 1 washcloth (they told us to come get them at the desk), the toilet ran nonstop, the tub faucet had a steady trickle and the door handle didn’t work properly. Will not stay again. Period

It was me and my mans anniversary night was recommended that Homewood would be a comfortable and pleasurable place. Non the less throughout our stay, we were very disappointed to discover a number of issues regarding bacteria, un clean counter tops, 2 cockroaches, a dirty coffee kuereg and cups, spillage of some sort on the mattress and fresh trash left in the trash cans. Not only that I communicated with the front desks and the cleaning manger I was promised compensation for our stay if I emailed the manger the other photo. I have emailed and called twice still no response not only was my room dirty the customer service is terrible.

Upon arrival to the hotel we weren’t aware as we booked on Expedia but the pool and Jacuzzi were down for maintenance during our stay. I asked for a credit for parking which is $12 due to this inconvenience and they said no that it’s on their main website. We got a one room suite and the room smelt like cats. I request requested a room change. They did accommodate that and the next room was fine. The property outside is nice .

The hotel was clean and suites were spacious. The staff were friendly and accommodating. Breakfast was good both days we stayed and had a variety of choices to choose from. If you are going to arrive for a late evening checkin (between 10pm-midnight or after) make sure you call the hotel to tell them, so they do not mark you as a no-show. The A/C was great on the suite, but it was loud.

Got charged 12 dollars for parking which was never brought up or mentioned and I got a ride there and did not park any vehicle. Bed was like laying on a piece of cardboard on concrete. Fridge rattled all night super loud and did not work well. Worst hotel I’ve stayed at in years!!!!!

for price, definitely not worth it. almost zero service. they have a pull out bed but the bedding you have to get yourself from downstairs, the bath amenities are glued to the wall (shower gel) in another room that the shower is not in? bed is hard as a rock. overpriced - wouldn't stay again

Comfortable, spacious,well kept hotel. Quiet, excellent breakfast and staff. It’s time to upgrade the beds.

Good location near freeways and shopping/dining. Rooms clean, but outdated furnishings.

The room was clean and spacious. The staff was helpful when there were small issues. We had a room with a small kitchen, living area and a separate bedroom. The bed was comfortable, but the traffic noise was worse on side nearest the window. One of us slept on the sofa the next night to avoid hearing highway traffic. Having a full-sized refrigerator tucked into the kitchen area behind a wall so that noise was dampened was a good design choice. For someone who has to bring their own food, having a refrigerator and microwave were great. There was also a small stove area, but we didn't use it. The outside temperature was moderate so we didn't have too run the air very much; the system wasn't too noisy. The bathroom was okay, but designed so wide that the toilet paper roll was almost out of reach. Also, the only nightlight for the bathroom was a light switch that was slightly illuminated; that faint light was the only nightlight for that area since there are no outlets in the toilet/bathtub room. It barely sufficed. The breakfast was good and it was very nice to not have a TV blaring while eating. The amenities of workout room and pool all looked attractive, but didn't fit in our schedule. The same with the next door mall and bookstore. In general, I would recommend this hotel.

TV/cable way outdated. Room ac is much too loud.

One of the best hotels I have stayed in the Sacramento area. The room was reasonably priced and included a separate bedroom, suite, kitchen, two televisions with good program offerings. Shopping is walking distance and easy to travel to surrounding areas. Very clean with great free breakfast. I will definitely stay Homewood Suites Roseville again.

Spacious lobby and breakfast area. The breakfast options are good with hot dishes. The rooms were good, feels like a small one-bedroom apartment. Convenient if you are traveling with a family and/ or small kids

Room was comfortable but dated and the bath tub had rust stains.

We love the suite giving us space to move. The furniture was a little worn down especially the couch. The beds were a little hard. The staff was great and we love the breakfast

Coffee maker was broken and asked 3 times for one and nothing ever showed up so we had no coffee in our room for 3 days. Also toilet was clogged when we got there and again asked for it to be fixed 3 times and nothing was done.

No one was at the front desk at 8:30 PM to check in. Had to wait out in the cold with two kids for 30 minutes and finally called hotels.com in order to get someone to call the hotel because they were not answering

Lady at the front desk was very sweet when I first showed up. My travel was delayed by 4 hours and it had been a very long day. She was pleasant and made the check in process smooth, even offered me water and a snack knowing I had been traveling all day. Excellent service!

Really like this hotel. The staff is friendly and the rooms are spacious and clean. It's unfortunate to have to pay for parking at a hotel that so far out, but at least it's next to a good shopping center and freeways

Staff was amazing. Breakfast delicious. Amenities perfect

The front desk worker is horrible!!!! Hire 2 people please!!! Please hire someone who is knowledgeable. I shouldnt have to wait an hour to check in!

Good building, bad service. Pool was warmer than hot tub. Check-in was slow & I was the only one checking in. Asked for late check-out & was given 30 minutes but key didn't allow me in after noon so had to go back 3 times to get back into room to get my stuff. Kids were banging on the doors in the middle of the night & running away. When I called down to complain to get someone to stop them I was put on hold too long so I hung up to call again but no one even picked up the second time. When I asked about it the next morning they didn't know about it so it's not like they were busy taking complaints that night.

The hotel only had 2 of my 3 nights booked with hotels.com. I was unable to figure out how to resolve the third night error due to no phone number available on the hotels.com website. The staff at Homewood suites were very unprofessional and treated me like dirt because I booked through a third party instead of directly with them. They evicted me from the hotel for the third night. This was the worst experience ever. I finally figured out how to contact hotels.com by asking ChatGPT who told me how to find the elusive chat bot and ask for a live agent 3 times. Only then could I get my refund. I was treated like dirt and evicted from the hotel for using hotels.com. Never again will I stay at this disgustingly managed Homewood suites. I will also never again use hotels.com because they don’t make it easy for guests to get support when their bookings go wrong. If there had been a phone number to call I would have got my 3rd night at the hotel and not evicted by the incompetent staff at Homewood suites.

We checked in very late at night because of construction at the airport so we called to let the hotel know we may not make it in before midnight. The gentleman working was very sympathetic about our situation. Ended up arriving at about 11:50pm, so made it on time! Was greeting with a smile, easy checkin, and he answered all of our questions with enthusiasm. Room was clean, spacious, and exactly as described on Orbitz. Cleaning staff was just as equally friendly, hard working, and had smiles every time we say them. Will definitely stay again at this location when in town for basketball tournaments. Keep up the good work!

Excellent Staff!!

This hotel is clean and comfortable. It is in an excellent location close to the Galleria and The Grounds where our granddaughter had a volleyball tournament. Breakfast was excellent with good options. The hotel is a little dated.

Really like this hotel. The staff is friendly and the rooms are spacious and clean. It's unfortunate to have to pay for parking at a hotel that so far out, but at least it's next to a good shopping center and freeways

The property was very conveniently located to a lot of shopping and the freeway. The room was clean and comfortable and offered a good amount of space. Overall the stay was very pleasant.

Friendly staff, clean property next to a lot of amenities.

Good location near freeways and shopping/dining. Rooms clean, but outdated furnishings.

I always love to stay this hotel.. great location & accessible for almost everything.

Great location! Very nice hotel. Room was great, free breakfast was amazing. Did not get to use the pool area, but looked beautiful.

Reasonably priced. Stayed for a business trip. Convenient location for my business trip.

Good location near shopping mall and EV chargers. Receptionist was friendly and the room was clean although it can be updated.

very good stay and convenient to shopping

Breakfast was more limited than past visits. TV channels were not working on first day.

Location good We’ve been there before, what we don’t like is the free breakfast. It can be better. Free shouldn’t mean bad

Nice place to stay at but a bit disappointment with the breakfast options.

Amazing hotel with a wonderful breakfast.

Staff was amazing. Breakfast delicious. Amenities perfect

Stayed for one night in a studio and it was really nice and clean. Quiet and clean and breakfast was great too! I will definitely stay again

One of the best hotels I have stayed in the Sacramento area. The room was reasonably priced and included a separate bedroom, suite, kitchen, two televisions with good program offerings. Shopping is walking distance and easy to travel to surrounding areas. Very clean with great free breakfast. I will definitely stay Homewood Suites Roseville again.

Breakfast was great

The hotel was clean and suites were spacious. The staff were friendly and accommodating. Breakfast was good both days we stayed and had a variety of choices to choose from. If you are going to arrive for a late evening checkin (between 10pm-midnight or after) make sure you call the hotel to tell them, so they do not mark you as a no-show. The A/C was great on the suite, but it was loud.

We love the suite giving us space to move. The furniture was a little worn down especially the couch. The beds were a little hard. The staff was great and we love the breakfast