Premier Inn Edinburgh Cc Lauriston Place

Det var en god service i både reseptionen, baren og restauranten. Vi spiste steak i restauranten, som var det kedeligste og smagsløse vi har smagt længe. Derfor støttede vi den fantastiske Pizza vogn på den anden side af gaden. På værelset var der ingen hylder til vores tøj, så vi måtte pakke ind og ud hver gang vi skulle bruge noget i vores baggage. Der var støj fra gaden hele døgnet. Beliggenheden var meget god.

No estaba mal, lo único que no nos gustó fue que no hicieran limpieza en los cuartos

Not what we expected for the price.

A well kept hotel with great breakfast. They were very accommodating to my celiac disease. Comfortable room and helpful staff, as they also stored our luggage. A little farther away than I thought it would be from where we spent our time, but it was quiet.

Mixed experience The check-in with the gentleman at reception was very pleasant and friendly. Unfortunately, we had to wait for quite some time as only one person was handling check-ins. What we found unusual was that we had to actively request room cleaning every day. Considering the room rate of almost €400 per night, we would have expected this to be handled more smoothly. The next morning, we waited at reception again to arrange the cleaning. When we returned, someone had clearly been in the room, as the missing cup had been replaced with a clean one – but the used dishes were still there, the rubbish had not been emptied, and the room had otherwise not been cleaned. We complained at reception and the room was given a quick service that evening: the beds were made and the towels changed, but the bathroom was not cleaned and the rubbish was still not emptied. On the third day, the room service finally worked as expected. Unfortunately, having to repeatedly queue at reception, wait and explain the situation was quite frustrating and made the stay less relaxing than it should have been. We also sent the hotel a written complaint about the issue on the first day, but unfortunately never received a response. Overall, a mixed experience. The friendly service from the gentleman at check-in was appreciated, but we would have expected the room service and communication to be much more seamless.